Hrm 4 B Change & Development

HRM

Change and Development

Separation &outplacement

PerformanceManagement

Recruitment &Selection

Strategic HRM planning

HRM concepts & tools

Change &Development

Development:Knowledge ManagementEducationCompetence ManagementTeambuilding Change:Change ManagementImprovementInnovationTransformationResistance

Change & Change Management

Change Management

Change Manager

Cultural & Environmental

Economical & Technological

Social &Political

Organizational &

Personal change

Change: Types of environment

Stable Social & political

Simple Technological

Changing Cultural

Complex Environmental

Types of change Growth & development (routine)

Scale ‘More of the same’

Improvement: changing ‘How?’ Better & smart

New things: changing ‘What?’ Products Markets Goals

Transformation: changing ‘Why?’ Vision & values & meaning

Organizational change Strategic (SWOT): effective

New visions, values and missions New coalitions: alliances / joint venture New goals & markets & products

Structural: efficient Lean & mean; improvements in production New production technologies Systems; Balanced Score Card

Cultural: flexible & creative New skills / attitudes / competence New cultures

Organizational change: 7S model‘Best practices’

Personal change Personal values Employee participation Intercultural aspects Career Aging Life-changes Choices & Chance Education & Competence (Dis-)abilities

Change Management

Making ‘elephants’ and ‘icebergs’ move & dance

Change ManagementOrganizational & Personal

Change Management ‘Organizational’

‘Steps & phases’n ‘Chaos’

1. Awareness: - & + / conference

2. Diagnose: SWOT & Fishbone diagram

3. Design: Creativity: Brainstorm

4. Decision-making & Commitment: PDCA

5. Implementation

6. Evaluation: Process & Result

Lewin: Unfreezing > Moving > Refreezing

Change ManagementDiagnose: Balanced Score Card

Change ManagementDiagnose: Fishbone diagram

Ishikawa: Causes & Effects Diagram

Change ManagementDesign: Brainstorming

Brainstorming

Change ManagementDecide & Implement: PDCA

Change Management ‘Personal’

Resistance

Change Management‘fear of change’

‘Habit’ / Attitude Fear of the unknown Conflicting roles Conflicting needs & interests Uncertainty: skills & competence Comfort zone Character Wiifm: what’s in it for me? Win > < Lose?

Change ManagementResistance: S-Curve

1. Change

2. Denial

7. + Experience

4. Anger / Resistance

3. Bargain

6. Experiments

5. Depression

8. Integration

competence/moral

< Time >Inform / communicate emotional support train consolidate

Change ManagementResistance: S-Curve

Change ManagementJohn Kotter: Change phases

Establish a sense of urgency Create a coalition Develop a clear vision Share the vision Empower people to clear obstacles Secure short-term profits Consolidate and keep moving Anchor the change

Change Management‘Managing icebergs’

Change management‘The Change Manager’

Passion / Vision / Holder of values Charisma Endurance / Willing to learn Creativity / Humor / Innovative Intellectual drive and Knowledge Confidence and Humility combined Empathic communicator Planner / Organizer Interpersonal skills Business Skills>> Transformational leadership