Ron Vardinon Regional Manager – Israel HRG HRG Universal Super Universal Super Platform Platform PNMsoft SEQUENCE & Microsoft PNMsoft SEQUENCE & Microsoft BizTalk BizTalk ://www.microsoft.com/soa/launch/customerstories/? o=9
Jan 13, 2016
Ron Vardinon
Regional Manager – Israel
HRGHRGUniversal Super Universal Super
PlatformPlatform
PNMsoft SEQUENCE & Microsoft BizTalkPNMsoft SEQUENCE & Microsoft BizTalk
http://www.microsoft.com/soa/launch/customerstories/?video=9
PNMsoft• 12 years of BPM experience
• Offices and partners worldwide
• Installations in 25 countries
•Thousands of users
•Projects at all levels of complexity
• Industry leading successful deployment rate
• Represented in Israel by Matrix
HRG (Hogg Robinson Group)• International corporate travel group
• Worldwide network extends to over 100 countries
• Hundreds of customers
The Challenge
• Legacy platform from the seventies controlled by the GDSs
• Slow decision making process
• Extensive paper based processes
• New system must handle
• millions of transactions for travel bookings
• Hundreds of customers with different processes
• Integration to multiple systems
USP Services
USP SERVICES
Booking Engine
SQL Server 2005 Repository
Authorization Service
Execution Service
Authentication Service
GDS 1,2….
Hotels
Air
Messaging Service
OBSService
USP Building blocksLegacy System
SSIS
Human workflow centric
FormsTasks and escalationsOrganization structureBusiness rulesDashboards
EAITechnical adaptersTransformationSystems connectivityRollbackCompensationBAM
Sequence adapter to BizTalk
Sequence BizTalk
Traveler
1 Book travel 2 Quality control
3 & 4 Travel approval email sent to approver(s)
5 Travel approver approves or declines the travel
6 & 7 Itinerary updated and final Itinerary sent to traveler
TripPASSApproval Process
Authorization Process
A Hogg Robinson Group company.
TM
TripPASS approval process
Traveler calls an agent or uses the online system to book their travel.
BizTalk
Booking information is retrieved from the Supplier.
BizTalk executes a separate orchestration for the booking.
A Hogg Robinson Group company.
TM
TripPASS approval process
The travel request is checked by HRG’s quality control system to ensure reservation accuracy based on the company’s travel policy.
Test is been done using the Quality control web service API.
A Hogg Robinson Group company.
TM
TripPASS approval process
An email is created by TripPASS and sent to1 or multiple travel approvers.
• Email is completely customizable
• Contains all air, car, hotel, and rail information
• Email is compatible with major email clients and internet capable mobile devices
A Hogg Robinson Group company.
TM
Status, Audit trail
A Hogg Robinson Group company.
TM
Palm Microsoft Phone Blackberry
TripPASS approval process
Compatible with most internet enabled mobile devices.
A Hogg Robinson Group company.
TM
TripPASS approval process
The Travel Approver receives the email created by HRG’s TripPass in their email program.
A Hogg Robinson Group company.
TM
TripPASS approval process
The approver can either “Approve” or “Decline” the booking by clicking one of the buttons provided.
BizTalk
Upon rejection a cancellation process is initiated.
BizTalk ScenarioFlight Availability Search
• Receive request details from traveller/agent
• Apply company policy rules to identify relevant providers
• Send provider-specific requests (provider-specific orchestrations)
• Merge results into a single response
• Apply company policy rules to filter “unwanted” details
• Return response to traveller/agent
HRG – ROI• Greatly enhanced customer service
• Decreased time to market when deploying new services
• Provides competitive advantage
• Customers enjoy enhanced features and improved visibility
and control of spend
• Use of BizTalk for low TCO
תודה רבה
Ron Vardinon
PNMsoft Regional Manager –
Israel
http://www.microsoft.com/soa/launch/customerstories/?video=9