HRA ESL (Level 3) By: JC Santos. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time.

HRA ESL (Level 3)

By: JC Santos

• The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant, hotel, or even an amusement park consists of multiple groups such as facility maintenance, direct operations (servers, housekeepers, porters, kitchen workers, bartenders, etc.), management, marketing, and human resources.

Vocabulary

• hospitality industry • leisure • disposable • amusement park • maintenance• porters• marketing• human resources

On the qualities of a hotelier -• A hotelier is a person made up of the usual chemical compounds

ordained by nature, but most have a personality and many virtues the average mortal does not possess. The hotelier must have the diplomacy of a Kissinger, the social grace of the Queen Mother, the speed of a Concorde, the smile of a Greek God, the patience of a saint, the memory of an elephant, the thick skin of a rhinoceros, the strength of an Atlas, the staying-power of a mother-in-law, the fitness of a centre forward, the grooming of a duke, the voice of an Olivier, the eye for profit of a Vestey, and last but not least, the hotelier must have a love for humanity, for humans show their worst side when they are tired and hungry. Being gracious to guests as well as to associates shows a mastery of the art of hospitality.

- Albert Elovic

On employee motivation -

• In a 1987 survey of the motivational attitudes of hospitality and tourism workers, employees ranked "full appreciation of work done" as most important to them. This was followed by "interesting work", "good wages", "job security" and "promotion and growth within the organisation.“

• - Wiley, 1996

On the perception of value -

•We all have lobbies. We all have nice bathrooms. We all give away shampoo. What makes the difference is the perception of value.

• Jonathan Tisch,

On the customer ...

•A customer is not dependent on us ... we are dependent on him. A customer is not an interruption of our work ... he is the purpose of it. We are not doing a favour by serving him ... he is doing us a favour by giving us the opportunity to do so.

• L.L. Bean, Freeport, Maine

Longest Word

• Pneumonoultramicroscopicsilicovolcanocon• Pneumo =• Ultra = • Microscopic =• silicon =• Volacano =

Quick Write

• 1. Why do we travel?• 2. What factors will affect people’s decision to

travel?• Answers of the students:• 1. Meeting people; good memories; celebrate;

freedom; culture; recreation; remove stress…• 2. money; time; safety; transportation; friends;

reservation/lodging; weather/season; goals

History

Ancient Middle East

• REASONS• Trade• Security• LODGING• Caravanserai• Simple

accommodations• Modest fee

Roman • REASONS• Leisure• Curiosity

• LODGING• Inns (varies)• Luxurious

accommodations• Extravagant fees

England• REASONS• Religion• Trade• LODGING• Simple

monasteries• Expected

donations

FINDING AND NARROWING A TOPIC

• Narrowed topics are better.• WAYS TO NARROW A TOPIC• Listing/ Brainstorming• Questioning• Freewriting• Clustering / Mapping

• A paragraph is a group of sentences that together make a point.

• The topic is what you will write about.• The topic sentence is the sentence that

clarifies or shows what is being discussed. This is your main idea.

• Topic Sentence: The hospitality industry began because of the need to travel due to trade or business.

WRITING

• Note: Think about your purpose and audience.• Step 1: Know the topic.• Step 2: Research on the topic• Step 3: Write a topic sentence.• Step 4: Write supporting sentences. • Step 5: Write a concluding sentence.• Step 6: Edit your paragraph.

How to Write a Paragraph

History

• The introduction of cars helped expand the hospitality industry.

• Mom and Pop Inns were common during the turn of the century. (see video)

• Question: What did you notice about the Mom and Pop establishments?

Labels

• Hotels – a building wherein lodging and other servicers are provided. They are usually higher than two stories.

• Motels – similar to a hotel but fewer amenities

• All-suites – rents only suites• Convention Hotels –specializes in conventions

and large gatheringsSource: Welcome to Hospitality

Analyzing the Hotel Industry

TRAVELER MOTIVATIONS

PUSH

Traveler Motivations

Destination Attractiveness

PULL