9/19/2014 1 Department of Public Health Human Resources ‐ presentation Value Stream Mapping – RN Hiring SFGH JCC September 17, 2014 Department of Public Health Value Stream Map Sequence of activities describing a process including waits in between the process steps. 2
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9/19/2014
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Department of Public HealthHuman Resources ‐ presentation Value Stream Mapping – RN Hiring
SFGH JCC
September 17, 2014Department of Public Health
Value Stream Map
Sequence of activities describing a process including waits in between the process steps.
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Value Stream Mapping
• Cycle time = CT– The time it actually takes to complete one step in the process.
• Lead time = LT– The total time from the beginning to the end of a process, including all cycle times and wait times.
• Value added ratio (or percent) =The value added time in the process (from the patient’s perspective) divided by the total lead time.
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What are our “buckets” of work?
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Hiring Manager triggers need for
hire
Employee’s 1st
day of work
“Gemba” = Shop floor
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What were our gembas?
…. Some required field trips!
• SFGH – HR Operations• DHR (Dept of Human Resources)• Mayor’s Office• DPH HR Merit• SFGH Finance• SF DPH Finance• DET – Orientation• Occupational / Employee Health
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Going to Gemba
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Going to Gemba
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HR Operations – Request to Hire
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Going to Gemba
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HR Operations - Appointment Processing
Going to Gemba
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HR Merit – Reviewing and Posting
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Going to Gemba
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DHR Client Services
Conviction HistoryRequest to Fill
Going to Gemba
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Going to Gemba
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SFGH Finance
Going to Gemba
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DET - Orientation
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Going to Gemba
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Hundreds of forms throughout process –paper and electronic
Amended 3/1/11
BACKGROUND VERIFICATION
CERTIFICATION BY APPLICANT (read carefully): I hereby authorize all my employers and schools (unless otherwise noted) to release any and all information concerning me, including information of a confidential or privileged nature. I hereby release any and all employers from any liability or damage that may result from furnishing the information requested. Applicant’s Signature _____________________________ Date ___________________
(TO BE COMPLETED BY HIRING MANAGER)
APPLICANT’S NAME (please print) __________________________________________ POSITION CONSIDERED FOR: ___________________________________ F/T or P/T NAME OF REFERENCE: _______________________________ PHONE # ______________ COMPANY NAME: ______________________________ FAX #_____________ DATES OF EMPLOYMENT: __________________________ WAS APPLICANT’S RELEASE FAXED TO REFERENCE? YES ____ 1. Reference refused to give any information: ______ 2. What was ________ (applicant’s name) overall performance when he worked for you? _____________________________________________________________________ 3. Were there any problems, on the job, that we should know about? ________________________________________________________________________ 4. Are you aware of any allegations involving patient abuse or abusive behavior? ________________________________________________________________________ 5. Would you rehire? Y N 6. Other Comments: __________________________________________________ ____
SFGH Manager’s Signature _________________________ D ate: _______________ Printed Name ______________________________________
RETURN TO HR WITH COMPLETED REQUEST TO HIRE FORM (OVER)
Amended 3/1/11
BACKGROUND VERIFICATION
CERTIFICATION BY APPLICANT (read carefully): I hereby authorize all my employers and schools (unless otherwise noted) to release any and all information concerning me, including information of a confidential or privileged nature. I hereby release any and all employers from any liability or damage that may result from furnishing the information requested. Applicant’s Signature _____________________________ Date ___________________
(TO BE COMPLETED BY HIRING MANAGER)
APPLICANT’S NAME (please print) __________________________________________ POSITION CONSIDERED FOR: ___________________________________ F/T or P/T NAME OF REFERENCE: _______________________________ PHONE # ______________ COMPANY NAME: ______________________________ FAX #_____________ DATES OF EMPLOYMENT: __________________________ WAS APPLICANT’S RELEASE FAXED TO REFERENCE? YES ____ 1. Reference refused to give any information: ______ 2. What was ________ (applicant’s name) overall performance when he worked for you? _____________________________________________________________________ 3. Were there any problems, on the job, that we should know about? ________________________________________________________________________ 4. Are you aware of any allegations involving patient abuse or abusive behavior? ________________________________________________________________________ 5. Would you rehire? Y N 6. Other Comments: __________________________________________________ ____
SFGH Manager’s Signature _________________________ D ate: _______________ Printed Name ______________________________________
RETURN TO HR WITH COMPLETED REQUEST TO HIRE FORM (OVER)
RTH packet – 29 pages
ORAL AUTHORIZATION REQUEST FORM REQUEST FOR EEO SELECTION APPROVAL
Date of Request: Oral authorization classification/title: Status of eligible list/examination for classification: Department: DPH/GH Unit: Name of Manager: Phone Number: Position work schedule full time/part time/as needed/ and hours per week: Special condition on position (language waiver, children's waiver etc.): RECRUITMENT PROCESS: Length of recruitment time: (please attach the job announcement) Recruitment activities (e.g. newspaper and network bulletin board agency mailings etc.) APPLICANT POOL Total number of applicants: Race and sex: White African Amer. Hispanic Asian Filipino Am. Ind. M F M F M F M F M F M F ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) APPLICANT POOL Total number of qualified applicants: Race and sex: White African Amer. Hispanic Asian Filipino Am. Ind. M F M F M F M F M F M F ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) INTERVIEW PROCESS Interview dates: INTERVIEW PANEL Number of interview panelists:
ORAL AUTHORIZATION REQUEST FORM REQUEST FOR EEO SELECTION APPROVAL
Date of Request: Oral authorization classification/title: Status of eligible list/examination for classification: Department: DPH/GH Unit: Name of Manager: Phone Number: Position work schedule full time/part time/as needed/ and hours per week: Special condition on position (language waiver, children's waiver etc.): RECRUITMENT PROCESS: Length of recruitment time: (please attach the job announcement) Recruitment activities (e.g. newspaper and network bulletin board agency mailings etc.) APPLICANT POOL Total number of applicants: Race and sex: White African Amer. Hispanic Asian Filipino Am. Ind. M F M F M F M F M F M F ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) APPLICANT POOL Total number of qualified applicants: Race and sex: White African Amer. Hispanic Asian Filipino Am. Ind. M F M F M F M F M F M F ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) INTERVIEW PROCESS Interview dates: INTERVIEW PANEL Number of interview panelists:
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Observing and understanding the work
elapsed time for one observationquality check safety precaution standard WIP # pieces of WIP takt time
standard work sheet date of observation:operation sequence:
from:to:
end time:
observer:process:
area/location:subject observed(pt, nurse, etc):
start time:
elapsed time for one observationquality check safety precaution standard WIP # pieces of WIP takt time
standard work sheet date of observation:operation sequence:
from:to:
end time:
observer:process:
area/location:subject observed(pt, nurse, etc):
start time:
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Staff Observation –
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Request to Fill Process
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Observing and understanding the work
City & SFGH Departments -
Org Chart
The path an open position takes to get filled
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Observing and understanding the work
IT Systems
Staff Observation
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DHR – Referral
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Staff Observation ‐
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HR Operations HR Operations
1 2 3 4 5
time observation form
observation time
date of observation:
start time:observer:
area/location:
subject observed:
process:
step no.
description of operationMode (most freq. occurring) task
timeremarks
observations
total time for one observation
1 2 3 4 5
time observation form
observation time
date of observation:
start time:observer:
area/location:
subject observed:
process:
step no.
description of operationMode (most freq. occurring) task