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HR Technology Evaluation & Selection Tools & Tips for Small/Medium Businesses Presented by Jacqueline Kuhn, HRchitect April 28, 2016
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HR Technology Evaluation & Selection · HR Technology Evaluation & Selection Tools & Tips for Small/Medium Businesses Presented by Jacqueline Kuhn, HRchitect April 28, 2016

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Page 1: HR Technology Evaluation & Selection · HR Technology Evaluation & Selection Tools & Tips for Small/Medium Businesses Presented by Jacqueline Kuhn, HRchitect April 28, 2016

HR Technology Evaluation & Selection

Tools & Tips for Small/Medium Businesses

Presented by Jacqueline Kuhn, HRchitectApril 28, 2016

Page 2: HR Technology Evaluation & Selection · HR Technology Evaluation & Selection Tools & Tips for Small/Medium Businesses Presented by Jacqueline Kuhn, HRchitect April 28, 2016

About HRchitect

� Founded in April 1997

� Thought leader in HCM systems space- frequently publishes articles, research reports and educational presentations

� Thousands of successful engagements for clients of all sizes across the globe

� Headquartered in Frisco, Texas

� Workforce and offices throughout North America

Page 3: HR Technology Evaluation & Selection · HR Technology Evaluation & Selection Tools & Tips for Small/Medium Businesses Presented by Jacqueline Kuhn, HRchitect April 28, 2016

About HRchitect

Page 4: HR Technology Evaluation & Selection · HR Technology Evaluation & Selection Tools & Tips for Small/Medium Businesses Presented by Jacqueline Kuhn, HRchitect April 28, 2016

Your Presenter: Jacqueline Kuhn, HRIP

� EVP HCM Consulting Services HRchitect� Chicago, Illinois office� 30 years in the Human Resources

and IT professions� Core focus on HR Technology

Strategy, Software Evaluation, Change Management� Connect with me:

https://www.linkedin.com/in/jacquelinekuhn

Fun Fact:Certified Dog

Trainer, helping shelter dogs find a

forever home.

Page 5: HR Technology Evaluation & Selection · HR Technology Evaluation & Selection Tools & Tips for Small/Medium Businesses Presented by Jacqueline Kuhn, HRchitect April 28, 2016

Topics to Cover

� HCM Trends� The SMB difference� Building the business case� Tips for a successful software

evaluation

Page 6: HR Technology Evaluation & Selection · HR Technology Evaluation & Selection Tools & Tips for Small/Medium Businesses Presented by Jacqueline Kuhn, HRchitect April 28, 2016

HCM Trends:The Focus of the HR Function

1970’s & 1980’s Compliance

1990’sSelf Service

2000’sTalent

Management

2010’sEngagement & Retention

Human Resources as a Strategic Business PartnerPersonnel Administration

Page 7: HR Technology Evaluation & Selection · HR Technology Evaluation & Selection Tools & Tips for Small/Medium Businesses Presented by Jacqueline Kuhn, HRchitect April 28, 2016

HCM Trends:Employee and Manager expectations

1980’sHR Is there to support me

1990’sI have to do HR’s

Work

2000’sManual

Processes are too

cumbersome

2010’sAccess to

information for decision making

– anytime --anywhere--

AccountabilityPaternalistic Ownership

Page 8: HR Technology Evaluation & Selection · HR Technology Evaluation & Selection Tools & Tips for Small/Medium Businesses Presented by Jacqueline Kuhn, HRchitect April 28, 2016

21st Century HR Technology: The 00’sManager & Employee Owned Process

� Recruiting & Performance Management lead the way

� HR as a support function to the business� Increased access to web accelerates the

demand

� Authoria (Knowledge Management), Enwisen (HR Case Management, iCIMS, (ATS), SuccessFactors (Performance), Taleo (ATS)

� UltiPro – First payroll in the cloud� Ascentis – SMB focused

Page 9: HR Technology Evaluation & Selection · HR Technology Evaluation & Selection Tools & Tips for Small/Medium Businesses Presented by Jacqueline Kuhn, HRchitect April 28, 2016

21st Century HR Technology: The 10’sAccess to Information

� HR providing information that drives business results

� Tools with easy access via mobile� Expanded Talent Management Processes� Enter “Big Data” and “Predictive Analytics”

� Pure cloud end to end HCM products

� ADP Workforce Now & Vantage� Ceridian Day Force� cFactor Vibe (SMB Focused)� Fairsail (SMB Global)� Oracle Cloud HCM� SAP SuccessFactors� Ultimate Software

Page 10: HR Technology Evaluation & Selection · HR Technology Evaluation & Selection Tools & Tips for Small/Medium Businesses Presented by Jacqueline Kuhn, HRchitect April 28, 2016

What is the SMB Difference ?

Greater need for realization of Value for price!Let’s !

Page 11: HR Technology Evaluation & Selection · HR Technology Evaluation & Selection Tools & Tips for Small/Medium Businesses Presented by Jacqueline Kuhn, HRchitect April 28, 2016

The Strategic Value Ladder

Process Automation

Front Line Efficiency

Engagement

Business Relevant Action

Page 12: HR Technology Evaluation & Selection · HR Technology Evaluation & Selection Tools & Tips for Small/Medium Businesses Presented by Jacqueline Kuhn, HRchitect April 28, 2016

� Foundational� Necessary to achieve all other value levels� Key Questions

� Which processes will add value simply by automating them?� Will the cost equal the value?

Process Automation

Page 13: HR Technology Evaluation & Selection · HR Technology Evaluation & Selection Tools & Tips for Small/Medium Businesses Presented by Jacqueline Kuhn, HRchitect April 28, 2016

� Characterized by providing direct access to all Leaders, Managers and employees to complete business processes in a more efficient manner� Requires “End to End” Processes � Requires direct access with workflow � Key Questions

� Does it make sense in our organization to do this?� Will the impact to operations be worth the results?� Will this change allow HR to be more strategic, or provide more

services?

Front Line Efficiency

Start Finish

Page 14: HR Technology Evaluation & Selection · HR Technology Evaluation & Selection Tools & Tips for Small/Medium Businesses Presented by Jacqueline Kuhn, HRchitect April 28, 2016

� Defined as creating an experience for employees that is compelling and makes them actually want to do it for themselves rather than call / email HR

� Interactive & Informative� Mobile� This level that adds benefit to the Organization as a whole� Key Questions:

� Will our culture support this?� Can HR drive this?� What else has to change to make this happen?

Engagement

Page 15: HR Technology Evaluation & Selection · HR Technology Evaluation & Selection Tools & Tips for Small/Medium Businesses Presented by Jacqueline Kuhn, HRchitect April 28, 2016

� Defined as using information to take action that has a bearing on or connection with Business Drivers

� Characterized by providing insight for decision making based on previous history and/or predictive outcomes

� Key Questions:� What incremental effort would this take?� Who will champion this?� Which processes go first?

Business Relevant ActionDrives business actions that influence company performance

Company Performance

Page 16: HR Technology Evaluation & Selection · HR Technology Evaluation & Selection Tools & Tips for Small/Medium Businesses Presented by Jacqueline Kuhn, HRchitect April 28, 2016

Building the Business Case

SO T

I

C

K

C

U ITDORP IV YT !

?

$

1. Increased Productivity through higher efficiency and engagement

2. Lower Risk through better compliance, healthy vendors, and more management visibility

3. Managed Costs through refocused staff and predictable fees

Page 17: HR Technology Evaluation & Selection · HR Technology Evaluation & Selection Tools & Tips for Small/Medium Businesses Presented by Jacqueline Kuhn, HRchitect April 28, 2016

Ten Tips for a Successful Evaluation process#10 Don’t start unless you can finish

#9 Choose the right team members for your project

#8 The process should be educational, informative and interactive

#7 Focus on the future state process details

#6 The RFP should focus on differentiators

#5 Demonstration Scripts are essential for equitable vendor demos

#4 The analyst report is just one data point in your decision making

#3 Identify the Strategic Value Ladder step for each process

#2 Hire a Vendor Neutral Consultant

Page 18: HR Technology Evaluation & Selection · HR Technology Evaluation & Selection Tools & Tips for Small/Medium Businesses Presented by Jacqueline Kuhn, HRchitect April 28, 2016

#1 Tip

Software today works…..The Key to Success is getting the software that will work for you!

Page 19: HR Technology Evaluation & Selection · HR Technology Evaluation & Selection Tools & Tips for Small/Medium Businesses Presented by Jacqueline Kuhn, HRchitect April 28, 2016

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