Internship in Human Resource Management Pilot Flying J
Internship in Human Resource Management Pilot Flying J
Department• Learning and Development• Time in various other departments in
the company
Internship Objectives • Shadow in Different Areas of PFJ• “Discover” other departments in the corporation,
including other Human Resource areas• Create a Learning Module • Adobe Connect• Research Best Practices • Tips and Techniques • Take the Team through the Module
• Group Project• Customer Obsession• Learning and Development Enhancements
Shadowing in L&D• Senior Manager, Learning &
Development: Allison Cornish• Manager of Learning &
Development: Jaymi Damron• Operations Learning &
Development Manager: Scott Garris • Learning & Development
Specialist: Jennifer Scarbrough• Learning and Development
Coordinator: Devon Alley• Learning & Development
Assistant: Dena Wright
• Adobe Connect Online
Learning
• How to Guide
• Delivered to the L&D
Department
Department Project
Group Project/PresentationTasked with improving PFJ’s culture of Customer Obsession: •Larger group divide into smaller groups•Learning and Development Enhancements
• Relationship Based Learning Program• Increased Customer Obsession Training• Present 7/31/15
Other Activities• Mountain Challenge• Crazy Dash• Volunteer Days
Time spent in each Department• HR Learning and Development• Other PFJ Departments• Marketing• Food Service • Fuel • TIME (Operations)• Payroll• HR Employee Services• Facility Maintenance• Finance/Business Intelligence• POS Lab• Zone HR Managers • Purchasing • Internal Audit• Sales/Acct/AP/Misc. Income • Help Desk
Benefits of Internship• Increased Knowledge• Learning and Development• Content Design• Online Learning• Training Coordination
• Other Departments of HR • What it is like to work in a corporate setting
• Exposure • Decide which branch of HR I would like to go into• Advice from those currently in the field
• Networking• With leaders in the company • Others in the HR field• Relationships that will continue throughout my career
Competencies Provided by HRM Curriculum used in Intern Experience• Training Implementation • Talent Management• Job Analysis
• Organizational Behavior and Development• The use of Strategic Human Resources and Staffing
Summary of Internship• 10 week Full Time Internship (May 27-July 31)• Learning & Development Department of Pilot Flying J• Time spent: Shadowing and Assisting, Completing a
department project, completing a group project, and learning about other departments in PFJ• Throughout this experience I have learned there are a
lot of branches on the HR tree that work together • A combination of exposure to content design, online
learning, operations training, classroom training, and training coordination has taught me that L&D is a branch that I could see myself being a part of.