HR BDM conversation by Microsoft

Reimagining Human Resources

Name, TitleDate

A global and diverse team that embodies what is unique about Microsoft and is accountable for maximizing the value of our people asset to drive business success.

HR Mission Statement

HR Approach

1500 people worldwide, diversity of experience

COE/Line model, in place for 5+ years

Line (customer facing) teams include HR business partners, staffing, OD and admin resources

COEs (centers of excellence)

Shared Services within Global HR Operations

• Compensation, Benefits & Performance Management• Diversity• Talent & Org Capabilities (T&OC)• HR Business Insights• Global HR Operations

4

At Microsoft, we know that great people drive our business successSo we strive to create an environment where employees feel empowered and inspired

CultureDefined and vibrant culture identified by high level of engagement by employees, flexibility, and an inclusive work environment

TalentGlobal and diverse workforce that supports the expanding needs of our businesses

LeadershipLeaders who define and drive the next generation of opportunity for the company

ManagementManagers who deliver on our people and business agenda

Fortune’s 100 Best Companies 2013

Best Workplace in Europe 2012

World's Best Multinational Workplaces

2012

Best Large Company in Ireland 2012

India’s Most Attractive Employer 2013

Great Place to Work Austria 2012

Top 50 Employers for 2012 Equal

Opportunity Magazine

Top 3 Best Corporate Citizens for 2012

Corporate Responsibility Magazine

Reimagining the world of workMicrosoft’s story

Globalization, technological advancements, and the expectations of younger generations are driving achange in how we work.

Microsoft offices around the world started testing new ways of working—founded on the three pillars of people, place, and technology.

Results:• Sales in the Netherlands office

increased by 51%.• Space footprint and associated

costs were reduced in Australia by 25%.

6

The Microsoft Story: The Future World of WorkActivity Based Working

Transformation TrendsHR plays a more strategic role in business performance.

Competition for talent drives a more analytical approach.

Globalization requires a more innovative approach to HR.

Employee collaboration becomes even more critical to corporate effectiveness.

Multi-generational workforce demands more flexible workstyles.

... to build modern HR at Microsoft

Driving the business of the businessHow we think about HR

…to reliably influence these

These must be engaged…

Sustainable growth

Loyal customer

s

Great hires

Great company

Great job

Greatleaders

Great managers

Real profit

increase

Great employee

s

“HR should respect its heritage, but shape a future.”Source: The RBL Group, 2012 HR Competency

Model

SocialMobility Data

Cloud, Apps, Devices

Transformational trends

Today’s trends have changed the way in which everyone, including HR

professionals, think and do their work

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Embrace innovation• Make workplace

innovation “business as usual”

Unlock HR potential for business impact• Tie talent

strategies to corporate strategies

• Translate workforce data into insight business leaders can act on

• Optimize your human capital investments

Build a modern corporate culture• Increase

productivity with self-service portal

• Give employees skills they need to compete

• Modernize your communications to improve reach

Building a Modern HR with Microsoft Solutions

“HR should sit at the table … helping the business leaders do things that will help their companies be successful.”

David Ulrich, Forbes

Build a modern corporate culture

• Increase productivity with self-service portal • Give employees the new skills they need to compete• Modernize your communications to improve reach

Increase productivity with a self-service portal Create smooth and efficient human resources processes that give employees easy to use tools

By using a SharePoint self-service HR portal, employees and managers can view certification, license, and training requirements and renewals assigned to them.

Your industry requires safety and skill-based certifications for a large percentage of your field employees.

Employees increasingly

expect more

integrated digital

interactions with HR.

Traditionally, a lot of time was spent tracking and maintaining the certification status of individual employees. Society for Human Resource

Management, “Future Insights”

How Microsoft Does HR

13

HR Portal Overview

Increase User & HR productivity by providing easy, fast, and reliable access to integrated tasks & information within a unified user experience Company-wide platform to provide Microsoft staff with information on all HR

topics (C&B, career development, local policies, etc.) Based on SharePoint technology Offers information based on users’ roles and location (IC v. manager, HR v.

non-HR, country specific) Displays a mix of Corporate-mandated core content and specific information

that is only visible to employees in certain geographies or legal entities

Vision Statement

Primary store for Managed Content

Integrated Role Based Dashboard

Single Point of entry for all HR tasks

Business Process SharePoint 2013 Integrated with Employee

Signature (e-Sig) Claims based security model

Technology


14

HR Portal: Regionalize/Personalized


15

LOB Applications & BI

HR Admin/Support

Employees & Managers

Employees, Dependents &

Alumni

LOB Apps MSIT Developed

Other Best of Breed

ERPHR Data

Warehouse & BI MSIT Developed

Windows Azure Hosted

3rd Party Hosted

Other Hosted Apps & Outsourced

Systems

HR Portal HR Content Employee & Manager Self-service Ask HR Portal to HR Apps and external

benefits portal Intranet Search

Benefits Portal Enrollment Plan Information and

Transactions

Single Sign-On from HR Portal

Rationalized architecture Rapid implementation No client footprint

How Microsoft Does HRHR Portal and ERP Integration: Duet Enterprise

SAP NetWeaver

Duet Enterprise SAP Add-on

Duet Enterprise SharePoint Add-on

Clients

Auto - Deplo

y

Give employees the skills they need to compete

Build an inclusive, service-oriented human resources organization that provides learning to a diverse, multi-generational workforce

Traditional classroom and online training has become increasingly less effective and harder to administer.

A unified SharePoint learning management portal can enable flexible distance learning with personalized study plans, learning through search, and on-demand learning.

Globalization has increased the percentage of your employees that are dispersed across multiple geographies, time zones, and languages.

Only 18% of

workforce training

programs raise skills

from “deficient”

to “adequate.

”

Future Work Skills 2020

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How Microsoft Does HRLearning Management at Microsoft

RoleGuide Customized training

curriculums based on role– Required– Recommended

Click through to register/view training

Connected to Talent Management system

Manager visibility across organization through Field Readiness Index

Role Guide overview

http://www.youtube.com/watch?v=zt03L6ZWnNg


19

Integrated Learning Management Solution (LMS)

Online Platform for registration, web courses, learning transcript

Connected to Talent Management via Role Guide (SMSG and Fast Start)

Learning Central

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Delivering nearly 2 million hours of training per year to 45,000 employees covering a broad range of topics including product and solution readiness, technical, licensing, industry knowledge, compete information, go-to-market readiness and professional skills training

Tailored training/education roadmaps for Microsoft employees based on their role, location, manager, status and many other attributes. Rich search integrated with our LMS and includes an ‘in-experience’ SCORM content player.

Personal Learning Plans

Bring training to where people are by making training discoverable from across the intranet through SharePoint. Unified search across multiple LMSs and other sources with filtering to quickly find the type of training you’re looking for.

Learning through Search

Technical content presented by subject matter experts to partners and employees including podcasts, live webcasts and on-demand delivery (Academy Mobile), 2,000 live webcasts a year 350,000 views a year 62,000 unique users a year

On-demand Learning: Academy Live

Modernize your communications to improve reach

Extend workforce productivity to everyone in your organization

With the rising costs of printing and shipping, you want to deliver this information via the existing company portal.

The Office 365 collaboration and messaging tools can extend your HR portal’s reach to workers who don’t regularly have access to a company computer.

Your HR department supports a community of employees based in the field. Traditionally, this has meant sending paper-based benefits and healthcare packages via printed mail.

The Hay Group

found that offices with

more engaged

employees were up to 43% more productive.

The Future of Productivity

The cloud on your terms

Best productivity experience

across PC, phone, and browser*

Online

On-premises

Business Intelligence

Enterprise Content

ManagementCollaboration Enterprise

SearchUnified

Communications

*An appropriate device, Internet connection and supported browser are required.

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Information Worker

Right Features for the Right Users

User Segment Offers: Plan K Family• 500 MB mailbox• Outlook Web App only• POP support• Messaging, calendar, contacts• Forefront antivirus and anti-spam• SharePoint Access (0MB storage)• Site search capabilities• Office Web Apps

Rich feature offering that meets a users full messaging and collaboration needs

User Segment Offers: Plan E Family• 25GB mailbox• 500 MB SharePoint storage• Client connectivity• Mobility• OCS capabilities• Exchange & SharePoint capabilities• Office Professional Plus• On-premises access rights

Key Differentiat

ors

Spends 5-10% or less of their time on a PCShares a terminal with other task workersHasn’t had access to a corporate mailbox

*Sometimes referred to as Kiosk or Task Worker

Unlock HR potential for a deeper contribution to the business

• Translate workforce data into insight business leaders can act on

Translate workforce data into insightUse data to drive strategic planning and go beyond “what happened” to predicting “what will be”

You evaluate the factors associated with this turnover and generate a report that shows how salary, educational level, skills, or length of service contribute to the turnover.

Using this information, you can accurately anticipate changes and adopt plans to prevent them from leaving, and/or proactively mitigate the impact of those departures.

Your self-service Excel analysis shows that over the last several years, your company has experienced a significant increase in undesirable turnover.

HR is clamoring for help

with actionable HR metrics,

both operational

and strategic.IDC Marketscape: WW HR BOP 2012

Analysis

BI and Analytics for HRMicrosoft’s collaborative Business Intelligence solution

Combining business intelligence with collaboration and social software enables higher quality, more reliable decision making process

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The purpose of MS Poll is to:Develop an understanding of employee attitudes about their experiences working at Microsoft so that actions can be taken that lead to improved engagement and retention, which in turn drive business success.

BI and Analytics for HRMS Poll: annual survey of WW employees

Measures workgrouplevel attributes

(e.g., Teamwork & Collaboration)

Measures organizational outcomes

(e.g., Employee Engagement)

Measures Microsoft-level cultural attributes

(e.g., Microsoft Environment)

Measures senior leader effectiveness

Rated only by L65+

Workgroup HealthIndex (WHI)

Microsoft PulseIndex(MPI)

Microsoft CultureIndex (MCI)

LeadershipExcellence Index (LEI)

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Embrace human resources innovationMake innovation “business as usual”

Driving Business Agility

84% of

organizations have remote workers

Changes howwe work

65% of

companies are deploying at least one social software tool

Always on --Consumers usean average of 4 devices

every day

20% expect a responsewithin one hour via social media

Rise of the social consumer

44% of

consumers complain via social media

Humans have an intrinsic drive to engage and connect

Adoption of modern social tools is transforming business

Modern social capabilities remove the barriers of geography and time

A Modern IT Scenario

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>350 million TWEETS PER DAY

955 million ENGAGED USERS

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~25% OF ALL INTERNATIONAL CALL MINUTES

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Will & Kate are having a baby!!! #RoyalBaby

Reply Retweet Favorite …More

#Breaking The royal family is going to have a new addition!


The Royal Family welcomes their new member!!


This just in! Kate & Will are having a baby boy! #RoyalBaby


Congratulations to Will & Kate on the birth of their baby! #RoyalBaby


The baby is coming! Kate is in the hospital right now! #RoyalBaby


Kate Middleton is pregnant! OMG! #RoyalBaby






#Breaking Boston Police say marathon suspect #2 is in custody


Terrorist attack at Boston Marathon! #BreakingNews


Very tragic what happened today in Boston! #PrayForBoston

Reply Retweet Favorite …More#Breaking Boston Police say marathon suspect #2 is in custody


Sad day in Boston. Our prayers are with you #PrayForBoston


Multiple people injured at Boston bombing! #Breaking


#Breaking Boston Police are in pursuit of suspects! More to come!


Be strong Boston! You are in our hearts! #BostonBombing


DRIVES CHANGETHE SPEED OF INFORMATION

“If the rate of change on the outside exceeds the rate of change on the inside, the end is near."

JACK WELCH

COMPANIES WERE NOT BUILT FOR CHANGE

NON-ROUTINE WORK

Source: http://www.gartner.com/newsroom/id/1416513

2010 20151900

25%

40%

Continuing Changes in the Nature of Work, 2010-2020

Home Work

Gallup’s 2013 State of Global Workplace Study

87% OF GLOBAL WORKERS ARENOT ENGAGED IN THEIR JOBS

THE RESPONSIVE ORGANIZATION

Learns and responds rapidly through open communication, experimentation,

and working as a network.

http://argylesocial.com/wp-content/uploads/2012/08/logo_yammer.png

TO CONNECT AND EMPOWER

ALL EMPLOYEES

HR and Business Engage, Collaborate and Innovate

Engage Collaborate Innovate

Engage

Communicate more effectively

Give employee a voice Recognize top talent

Companies with sociallyengaged employees see:

18%higher productivity

51% lower turnover

Gallup Consulting "Employee Engagement, What's your Engagement Ratio?" 2008

From Top-down To Bottom up

Collaborate

Accelerate team work Break down silos Stay connected on any device

66% of CIOs from top-performing

organizations see collaboration as key to innovation

Source: Forrester Forrsights, 2011 & McKinsey Global Institute, 2012

58% spend over an hour per day looking for information

Innovate

Adapt and respond to change

Surface the best ideas Drive org alignment

64%of successful

transformations involve ongoing

communication and involvement.

Source: McKinsey Global Survey, What Successful Transformations Share, 2010.

Social as a Tool for ImpactYour Leader

• Empower their modern leadership

• Facilitate landing their message

• Assist them in embracing change

Your Team

• Identify experts

• Streamline communications

• Impact team culture

• Drive transparency & healthy debate

Your Career

• Manage your own brand

• Expand your influence among peers

• Highlight your impact to leadership

With social, you can …› Ask questions and find answers faster› Save time by preventing duplicate work› Share news with the people who need to know› Gather opinions and ideas from across the team/company› Coordinate work for projects and teams› Gain visibility and insight on what’s happening› Discover valuable information to help you get more done› …WORK LOUDER!

0%

10%

20%

30%

40%

50%

60%

70%

80%

58%

48%

41%

49% 50%

34%31%

26%24%

63%

37%

29%

18%

27%

58%57%61%

55%59%

71%Asia US Europe Latam

Information workers in Asia are ready for enterprise social tools today

Asian information workers see the most value from social tools, with the highest percentage of respondents noting that such tools has increased their productivity

Only 50% of Asian workers felt that the loss of productivity is a barrier for adoption, which is the lowest globally

41% of Asian information workers were more willing to spend their own money to purchase social tools if it helped in driving efficiency as compared to their US or Europe counterparts

48% of Asian information workers felt that social tools have resulted in more collaboration among their co-workers, again higher than US or European respondents

49% of Asian information workers polled felt that they can do their job better if their management supported enterprise social tools more. This is slightly lower than LATAM, but much higher than developed regions

53

Activating the Social Enterprise Value PropositionYammer for HR

Team CollaborationDrive productivity by connecting, communicating, and collaborating with your team. Improve team project alignment, break down silos, and easily manage projects and events.

Employee EngagementMake every employee feel more connected and engaged. Communicate more effectively company-wide, quickly find experts and information, and facilitate peer-to-peer learning.

Business AgilityInnovate and adapt in a world of constantly changing business needs. Break down communication barriers, boost productivity, and connect across culture and geographies.

Social IntranetInnovate and adapt in a world of constantly changing business needs. Break down communication barriers, boost productivity, and connect across culture and geographies.

How can we help our customers together ?

Consider building apps to extend your self-service strategy and meet multi-generational expectations.

Build a self-service employee portal with SharePoint.

Develop an enterprise social collaboration strategy that will capitalize on products you already own.

Harness the power of data insight—build a self-service analytics solution.

Learn more about the Microsoft Dynamics AX Human Capital Management solution.

How Microsoft can help you build a modern corporate culture

Work with your Microsoft account team and your IT department to understand what SharePoint licenses you own.

Build a self-service employee portal.

Learn more about using Microsoft Dynamics CRM to track employee questions and the answers that are provided.

Efficiently manage human resource-related employee inquiries.

Build line of business apps to scale your reach.

Consider building Windows 8 or Windows Phone apps for activities such as training or time reporting.

Consider implementing Office 365 as a tool for sharing information with remote/deskless workers.

Give all employees access to tools and information to decrease costs and increase employee satisfaction.

How Microsoft can help you unlock HR potential

Learn more about using Microsoft Dynamics CRM as a relationship management tool for tracking interactions with external candidates through the entire hiring process.

Consolidate your external talent management.

Learn more about how Microsoft Dynamics AX for human resources can help.

Use a human capital management system to consolidate employee information and activities from hiring to retirement.

Use analytics to translate workforce data into insights.

Learn more about how to take advantage of Microsoft BI tools to build a self-service dashboard.

How Microsoft can help you embrace innovation

Partner with Microsoft to develop an enterprise social collaboration strategy that will capitalize on products you already own.

Use social collaboration tools to build a unified corporate culture.

Consider using social and collaboration apps for Yammer and Lync, or build your own line-of-business apps.

Use apps to better engage with employees across devices.

Give employees productivity tools that allow them to collaborate real-time.

Take advantage of your existing agreement to give all employees the latest version of Windows, Office, and Lync, or learn more about Office 365.

Retailer uses SharePoint internal portal to engage diverse workforce

Objectives• Engage a diverse workforce and

business units more efficiently and for less cost.

• Improve key performance indicators.

• Comply with new legislation around benefits.

TacticsDeploy SharePoint collaboration platform to improve processes and communications among 8,000 staff in the United Kingdom.

ResultsHarrods expects to save around £75,000 a year because fewer document and information updates need distribution using print media.

“The system offers robust security for regulatory compliance, enhances communication, and is saving £75,000 (US $120,000) a year in print costs.”

– Harrods case study

Global retailer empowers employees across entire organization with Office 365 store portal

ObjectiveEmpower employees across this multinational organization—from head office to stores—to connect and work together.

TacticsDeploy Office 365 as a portal for collaboration and social engagement.

Results• Improved information flow

to support decision-making.

• Increased employee engagement.

• Improved working practices to create value for shoppers.

“[Office 365] will allow our colleagues to engage with each other and deliver an optimal shopping experience on any channel, as well as encouraging colleagues to share, re-use, and reward ideas and expertise.”

–Mike McNamara, CIO, Tesco

http://images.google.com/url?sa=i&rct=j&q=westfield&source=images&cd=&cad=rja&docid=Ov3m6DmcIdzFVM&tbnid=YCuMz0pD9alSDM:&ved=0CAUQjRw&url=http://www.sfvalleyblog.com/2012/03/village-at-westfield-topanga-is.html&ei=0M0bUa2mPPPk2wWImYGICQ&bvm=bv.42261806,d.aWM&psig=AFQjCNE5WwFlkiX-rlAdrLTq56YbjaDrbQ&ust=1360863046461280

Architecture firm expands collaboration capabilities to support global workforce

Objectives• Retain and motivate talented

young workers.• Provide an attractive workspace

and workstyle.• Work and collaborate remotely.

TacticsDeploy SharePoint 2013 to take advantage of cloud, mobility, and social features.

Results“Being able to have social conversations in a specific context, within a site, within a community, is key for boosting productivity.”

“You will work in collaborative, diverse teams that are not afraid to take risks. We share ideas, develop and inspire each other and together drive the direction and

approach to our work.” – Woods Bagot Career Guide

Felicity McNishGlobal Knowledge Manager

Talent service hosts web application globally on highly scalable Windows Azure platform

Objectives• Help customers identify most

common success attributes.• Access data on 30 million

individual career profiles.• Deploy service quickly around

the world.

TacticsBuild a unique search engine that is hosted on highly scalable but cost-effective Windows Azure server infrastructure.

ResultsWith no hardware costs, minimal support, and easy scalability, PageUp People rapidly launched its service in Australia and abroad.

“We simply didn’t have the resources to create and support new IT infrastructure at our many client locations around the world,” he says. “We needed an easy-to-

scale, low-maintenance solution in Australia that we could replicate abroad.” – Robert Hill, Vice President, Solutions Engineering

Global conglomerate becomes unified enterprise through social intranet

Objectives• Transform from a conglomerate

to a united global enterprise.• Inform employees about the new

structure and brand.• Engage employees in the

process.

TacticsUse Yammer to create a central place for employees to learn, connect, and collaborate, saving time and money.

Results“Yammer is changing the wayTyco works, and keeping usahead of the game.”

“To stay a leader in our industry, we give our employees the tools they need to be as productive

as possible. Yammer lets them connect and innovate with each other.”

– Ira Gottlieb, Vice President of Global Communications

Clare Singleton, Director of Internal Communications

Reimagining the world of workMicrosoft’s story

Globalization, technological advancements, and the expectations of younger generations are driving achange in how we work.

Microsoft offices around the world started testing new ways of working—founded on the three pillars of people, place, and technology.

Results:• Sales in the Netherlands office

increased by 51%.• Space footprint and associated

costs were reduced in Australia by 25%.

HR BDM conversation by Microsoft

Business

hr hr portal

hr apps

modern hr

hr potential

hr professionals

transformation trends

hr approach compensation

hr mission statement