HPIT Separation Survival Guide Updated as of 13/8/2015 HPIT /Separation Survival Guide To help you be ready for IT separation services, we will give you important updates as soon as we can in this separation survival guide of myITsupport . The information here will help you to ensure the separation is as seamless as possible when it comes to your supported IT services. Contents HPI and HPE COE Images........................................................................................................................ HPE..................................................................................................................................................... HPI....................................................................................................................................................... HPI user and computer accounts............................................................................................................ Dilbert links and looking for migrated mailboxes................................................................................. Check migration date in ATM............................................................................................................... Password Sync..................................................................................................................................... Logon with email address.................................................................................................................... HPI Computer names........................................................................................................................... Power UP the New HP............................................................................................................................. Power Up not taking username and password (unverified).................................................................. MS Office 2013 prerequisite failing...................................................................................................... Trigger manual HPI migration - Power Up the New HP (magic wand).................................................. User isn’t prompted to migrate (but has the widget). The tool was updated to look for updates every minute instead of two hours.............................................................................................................. Process to install 100% loop.............................................................................................................. The Collecting Data and Settings step prompts to reboot and try again............................................ Check for unknown errors.................................................................................................................. The Restoring Data and Settings step fails with error 29................................................................... Restoring Settings phase is taking too long....................................................................................... The process logs in as HPIMIGRATE................................................................................................... Error code 38..................................................................................................................................... Migration not required....................................................................................................................... Error code 1....................................................................................................................................... Error Code 13.................................................................................................................................... Unknown error................................................................................................................................... Error code 3....................................................................................................................................... Useful links: HPI Migration instructions HPE Migration Instructions HP IT Separation myITsupport
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HPIT Separation Survival Guide Updated as of 13/8/2015
HPIT /Separation SurvivalGuide
To help you be ready for IT separation services, we will giveyou important updates as soon as we can in this separationsurvival guide of myITsupport. The information here will helpyou to ensure the separation is as seamless as possiblewhen it comes to your supported IT services.
ContentsHPI and HPE COE Images........................................................................................................................ 4
Power UP the New HP............................................................................................................................. 9
Power Up not taking username and password (unverified)..................................................................9
MS Office 2013 prerequisite failing......................................................................................................9
Trigger manual HPI migration - Power Up the New HP (magic wand)..................................................9
User isn’t prompted to migrate (but has the widget). The tool was updated to look for updates every minute instead of two hours.............................................................................................................. 10
Process to install 100% loop.............................................................................................................. 11
The Collecting Data and Settings step prompts to reboot and try again............................................11
Check for unknown errors.................................................................................................................. 11
The Restoring Data and Settings step fails with error 29...................................................................11
Restoring Settings phase is taking too long.......................................................................................11
The process logs in as HPIMIGRATE...................................................................................................11
Users can't access SSL gateway to support customers......................................................................37
ERROR “KEY NOT VALID FOR USE IN SPECIFIED STATE”....................................................................37
Unable to connect to the VPN “Gateway issue”.................................................................................37
My Virtual Digital Badge is not working or my migration hung on Renewing Certificates or user still has active key in the side of the PC...................................................................................................37
Remote access not working............................................................................................................... 39
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HPIT Separation Survival Guide Updated as of 13/8/2015
Wireless not connecting to HP wireless after Migration......................................................................40
Virtual digital badge enrollment error SYSTEMDB............................................................................41
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HPIT Separation Survival Guide Updated as of 13/8/2015
HPI and HPE COE Images
Images still in testing mode
HPE\\c0005882.extranet.hp.com\HPE-Images$
HPI \\c0005883.extranet.hp.com\HPI-Images$
HPI user and computer accounts
Dilbert links and looking for migrated mailboxesHPQ Dilbert: https://directory.hp.com/dilbert/ HPI Dilbert: https://g1t6002g.austin.hp.com/dilbert/
In HPQ Dilbert if you see homeMDB pointing to an Exchange server, then mailbox has not migratedIn HPQ Dilbert if you see targetAddress = [email protected], then mailbox has migrated
In HPI Dilbert if you see targetAddress = [email protected], then the mailbox has not migratedIn HPQ Dilbert if you see targetAddress = [email protected], then mailbox has migrated
Check migration date in ATM
I have not got the pop up message but my colleague has Check ATM schedule status Transaction Type – Unscheduled Transaction date – MMM dd 2105
If the Transaction date is a future date communicate THE DATE to the user. Send them on their way (Please remember to login when prompted using your USER@HP>COM email.
If Transaction date is today or yesterday Run maint Kill Migdetect exe Go to Maint tool dir
HPIT Separation Survival Guide Updated as of 13/8/2015
C:\Program Files (x86)\Hewlett-Packard\PC COE 3\OV CMS\Lib\cache\HPQ_MIGRATION_TOOL_EN and check log review status Run Migdetect.exe If it fails to start raise query to Migration engineer 3. Send log file.
Password SyncProceed to guide the user to reset and resync the HPI password. HPI and HPQ passwords should be thesame. myITservices form: Set Password and Enable HPI Primary Accounts
HPIT Separation Survival Guide Updated as of 13/8/2015
3. Type the password in the “old password”
4. Do not type anything in the new password box.
5. Hit the arrow
6. Repeat steps 1 and 2
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HPIT Separation Survival Guide Updated as of 13/8/2015
7. Change the user from Americas\”User” to AUTH.HPICORP,net\”User”
8. Do not type anything in the new password box
9. Click the arrow
10. If message returned is:
a. “Unable to update the password. The value provided for the new password does not meet the length, complexity, or history requirements of the domain”
The password tested is correct and is being seeing in the domain.
b. If the error for one of the accounts is “password is incorrect” the accounts are notsynched, change the AUTH pw to match HPQ using ctrl+alt+del and changing users.
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Logon with email addressIf the user is experiencing problems with migration tool or with password issues, make the user to log in to the computer with the email address.
1. Log of
2. Click switch user
3. Select Other User
4. Type email address and password
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HPI Computer namesComputer names have to be unique, the same computer name cannot coexist in HPQ and HPI. If anHPQ computer name is needed under the HPI environment delete it first from Computer accounts inATM.
Power UP the New HP
Next you will find the solutions to the identified issues from the last myIT events related to error andunexpected behaviors from the Power Up the New HP migration tool for HPI employees.
Power Up not taking username and password (unverified)David Nutt - The tool will not accept the user’s email address and password. In some cases, apassword reset worked but I think some of these are related to the 2711 error I’ve reported throughRobert where it’s impossible to join or unjoin a machine to/from a domain, and suggests to me the PChas a local issue with its domain membership/configuration. We don’t have a fix or a workaround forthis yet, so the choices I gave users last week were to either wait to see if we get a fix if they’re not ina rush to migrate, or reimage their PC with the HPI image if they want to get migrated while we’rethere.
MS Office 2013 prerequisite failingWe saw systems that had accepted the SP1 update from COE but were not actually running SP1.
1. Uninstall MS Office 2013 and previous versions from Self-Service Application Manager(including MSO Project, Visio, Lync, Office Communicator).
2. Run > maint.exe and wait for Self-Service Application manager finishes to update.
3. Execute MSO 2013 Uninstaller
4. If there were 2010 versions of MS Office products, please execute the correspondinguninstaller:
a. MSO 2010 Uninstaller for Windows 7
b. MSO 2010 Uninstaller for Windows 8
5. Reboot computer.
6. Run > maint.exe and wait for Self-Service Application manager finishes to update.
7. Install Office 2013 SP1 from Self-Service Application Manager.
Trigger manual HPI migration - Power Up the New HP (magic wand)This process is when mailbox has migrated and want to trigger pc migration immediately.
1. At HP site connect via LAN // Remote make sure VPN is successfully established.
2. Check ATM for Mailbox move complete. AD User Account Transaction Type: "MailboxMoved". ifthis is not done they are not triggered to migrate. Stop.
3. Do a: Start – Run – Maint
4. Click this link http://myitpc-dev.corp.hp.com/tools/migrate.exe (only available via vpn,corporate network)
HPIT Separation Survival Guide Updated as of 13/8/2015
6. Open Task Manager
7. Kill MigDetect.exe process if present
8. Kill Desktop.migration.main.exe if present
9. Run C:\Program Files (x86)\Hewlett-Packard\PC COE 3\OVCMS\Lib\cache\HPQ_MIGRATION_TOOL_EN\MigDetect.exe
10. Wait for popup
11. Click on ‘Migrate Me’
12. Done. Run Process
User isn’t prompted to migrate (but has the widget). The tool was updated to look forupdates every minute instead of two hours
We saw some cases where the widget doesn’t appear to be able to figure out who the user is sodefaults to the 1440 min checking frequency and never gets the true flag. In these cases, force themthrough the migration using the following steps:
1. Most common cause is because the tool hasn’t received the flag to start the migration, thisneeds to be verified first
2. Check if the mailbox has the “MailboxMoved” status in ATM
3. Navigate to C:\Program Files (x86)\Hewlett-Packard\PC COE 3\OVCMS\Lib\cache\HPQ_MIGRATION_TOOL_EN\Log
4. Open the MigDetect.log and navigate the most recent date and look for:
6. Add “Imagex /apply c:\temp\migtool.wim 1 c:\powerup” to the result in the CMD and hit Enter.
7. Close the command prompt and run “launch.vbs” from the Powerup folder.
The Collecting Data and Settings step prompts to reboot and try again. It does this if it encounters a locked file that it couldn’t unlock. In some cases, the reboot works, inothers it fails with an unknown error. The unknown error is caused by the c:\migdata folder not beingable to be removed.
1. Reboot computer.
2. Delete c:\migdata folder.
3. Tool can run ok now.
Check for unknown errors
You could also check c:\powerup\scripts\usmt\amd64\scanstate.log for details of exactly what iscausing the issue if you run into other weirdness.
The Restoring Data and Settings step fails with error 29.
HPIT Separation Survival Guide Updated as of 13/8/2015
This appears to happen when the tool runs multiple times in the same session for some reason. If yousee the error 29 screen drag the window across and you’ll probably see a second window behind itwaiting at the logof prompt. This is the window that’s actually at the right step, so you can ignore theerror 29 window and interact with the other one. I’ve reported this to the dev team and am waiting fora fix.
Restoring Settings phase is taking too long.Some users get impatient waiting for the restoring settings phase to complete and think it’s hung. They need to be patient, especially if they have older disks and a lot of files to migrate. I generallysaw the disk working very hard at this point but they did all get through it, although some took an houror more.
The process logs in as HPIMIGRATELogin screen shows HPIMIGRATE (The password for this is the user’s HPI domain password) and thendisplays a screen saying the user has already migrated and no more action is required. If you see this:
1. Close the tool.
2. START > RUN: lusrmgr.msc
3. Go to the Groups folder
4. Double-click on Administrators group.
5. Remove user’s HPI domain account and press OK.
6. Run the tool again using the desktop shortcut.
This triggers it to re-run step 3 and gets it moving again.
Error code 38Unable to move data from the Americas profile to auth.
1. Go to C:\Users
2. Move user contents from HPQ username profile to HPI username profile
Migration not required1. Check if the user is logged in the HPIMIGRATE user
2. Close the Migration tool
3. Go to Local Users and Groups
4. Check if the user has admin rights
5. If it does, remove the admin rights
6. Re-run the tool
7. If error persist re add the admin rights
8. Re-run the tool
Error code 1
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1. Go to C:\PowerUp\tasks\step1\60002. Open the file named “task.xml” with notepad3. Look for the line “<errorcode>1</errorcode>
<errormsg>OneDrive installation failed, please see the log file.</errormsg>
<sendtodesktop>Y</sendtodesktop>”
4. Change the highlighted from Y to N5. Go to C:\Program Files (x86)\Hewlett-Packard\PC COE 3\OV
CMS\Lib\cache\HPQ_MIGRATION_TOOL_EN\Scripts6. From start/run type “maint.exe” (no quotes) and hit enter7. Execute PowerUp again.8. After the migration process finished one drive may not be installed if is not installed continue
with this steps:9. Go to C:\PowerUp\tasks\step1\6000\sources10. Install both x86 executables:
a. csi2013-kb3054797-fullfile-x86-glb.exeb. groove2013-kb3054825-fullfile-x86-glb.exe
11. create a shortcut to desktop of “GuideOneDriveApp.exe”
Error Code 13
1. Delete computer name from HPQ environment (ATM)
2. Create the same computer name in HPI environment using ATM
3. Delete the password and computer name value from c:\powerup\data\details_tmp.xml
do not delete the whole line! Just the value.
Run the tool again.
Unknown error
We have seen this error when the user has a big amount of PST files. The tool tries to copy the PST files
and triggers the error because of the long time waiting or the lack of space.
1. move the PST folder to C drive, 2. run the tool3. Move PST folder back to AUTH user folder.4. If the Folder is no the in C anymore look for it in c:\powerup\data folder
Error code 3
1. Go to the powerup folder. 2. Tasks.3. Step 1.4. Folder 8000.5. Do right click on “captureapps.vsb” and select edit.6. Go to the line “cmdUSMT = “ c:\migstore\apps /o /localonly” and put “/VSC” right after “/o” so itshould look this way “cmdUSMT = “ c:\migstore\apps /o /VSC /localonly”7. Save and exit.8. Restart migration.
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HPIT Separation Survival Guide Updated as of 13/8/2015
Error code 9\User is not an adminThis will most likely happen when the user is not part of the admin group. Check the administratorgroup to see if it has their AUTH\username. If it does not, you will need to login as the HPIMigrate userto add them to the admin group. However, if they didn’t finish the last step of when the tool is loggedin as the HPIMigrate user, it will run automatically and will add the user to the admin group. To loginas HPIMigrate, select ‘switch user’ then choose other user. You will see a link at the bottom on ‘how tologin to other domain’. From there, you can find out what the computer name is. Login user will be:computernane\hpimigrate and the password will be their HPI password.
No data is restored after migration completeThis will also happen, like with error code 9, if the process didn’t finish when the tool was logged in asHPIMigrate. Check to see if the user is an admin, if they are not, see error code 9 to add the user tothe admin group. If they are an admin on the pc, you can either login as HPIMigrate and the toolshould migrate the data. You can also manually move the data from their old user profile to their newuser profile. The new user profile will the AUTH.username.
Enable WSUS1. Check if WSUS is running, there are two ways:
a) Go to control panel> systems and security> windows update**If you get this screen shot then the device is WSUS enabled: it has to say “Managed by your system administrator”
a. Go to HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\WUServerthe value must be 1
b.
Computer not connecting to HPI wireless1. Check if the computer has a valid machine certificate
a. Run: mmc
b. Click File, Add/remove Snap-ins
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HPIT Separation Survival Guide Updated as of 13/8/2015
c. Add certificates
d. Select ” Computer accounts”, click next
e. Select “Local Computer” click finish
f. Click ok and check machine certificate
g.
h. Run “gpupdate /force
i. try to connect to the wireless
j. if not remove machine certificate and proceed to step 2
2. Machine certificate not present
a. Log on as HPADMIN
b. Take the computer to a workgroup
c. Reboot
d. Rejoin the computer to the “auth.hpicorp.net” domain
e. Run “gpupdate /force”
f. Check if the machine certificate is present. If not proceed to step 3
3. Create a Manual Machine Certificate
a. Run step 1
b. Right click on the left box
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HPIT Separation Survival Guide Updated as of 13/8/2015
c. Select “All Tasks”
d. “Request new Certificate”
e. Click next
f. Select the first option and select next
g. Check the computer name box
h. Click enroll
WSUS Office 2013 Service Pack 1 upgrade.Step1: Go to control panel> systems and security> windows update**If you get this screen shot then the device is WSUS enabled:
Step 2: In the Windows Update applet select Check for updates.
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HPIT Separation Survival Guide Updated as of 13/8/2015
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HPIT Separation Survival Guide Updated as of 13/8/2015
Step 3: Confirm you see updates available for install then install all updates. (Yellow icon!)**For migration purposes the below shot has the SP1 highlighted. It is possible to only select this update and leave out the others for convenience. Simply view the updates available under the Icon
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HPIT Separation Survival Guide Updated as of 13/8/2015
Then select/deselect the required ones only- ie SP1 as above.
Step 4: Confirm the content downloads and installs without error. Do this by checking the Windows Update applet response or if only some updates installed ie SP1 go to View updatehistory and look for todays dated updates. Here’s an example of success (Green Icon !!):
Click the View Update history link to check the applied update is the one you are looking for!
Here’s an example of a failed installed of updates (Red Icon!) Try again and again until you get the required update if it fails.
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HPIT Separation Survival Guide Updated as of 13/8/2015
Office 2013 SP1 is not installed error message1. Go to control panel look for MS office pack and look the version should be 15.0.4569.1506
2. If there is an inferior version run this script to enable WSUS and update officewsus-pro.zip
3. If Office still not updated proceed to uninstall it and reinstall the package from COE Self Servicemanager
4. If the version in step 1 is installed follow the next steps
5. go to “C:\PowerUp” and right click on “DesktopMigration.Main.exe.config” select open withnotepad.exe, look for the following line.
“<!--Office2013(word): 15.0.4420.1017; Office 2013 SP1:15.0.4569.1506 MSO.dll SP1:15.0.4569.1503-->”If the number after “Office 2013 SP1:” is greater to 15 you have to change it to 15 or 14.
6. Save changes and Exit.
7. Restart the migration.
Migration looping at same step after restart
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HPIT Separation Survival Guide Updated as of 13/8/2015
Proceed to guide the user to reset and resync the HPI password. HPI and HPQ passwords should be thesame. myITservices form: Set Password and Enable HPI Primary Accounts
Go to Password Sync instructions on HPI user and computer accounts category within thisdocument.
Outlook and Exchange
Outlook constantly prompting for credentials (pre migration)When receiving this scenario please DO NOT remove outlook profile from the computer.
1 Validate user will be migrating to HPI.
2 Validate if user mailbox was migrated by going to ATM. Account type will display “MailboxMoved” and targetaddress will show “[email protected]”.
3
4 If moved please guide users to enable their HPI credentials by following the instruction on theattached email or clicking here “Enable your HP Inc. account and set your initial password”(HPI and HPQ password should be the same).
5 Reboot computer.
6 Then to use the HPI credentials on Outlook “email address” or “AUTH\username” pluspassword. (NOTE: Outlook might ask for password at least 3).
7 Outlook will connect and after a couple of minutes it will prompt to restart. Proceed to restartoutlook now user will be configured on Office365.
8 Users will later receive a prompt “Power Up the New HP”, if not please START > RUN > MAINT.Or follow Trigger manual migration steps within this document.
Outlook constantly prompting for credentials (post migration)Proceed to guide the user to reset and enable the HPI account password. HPI and HPQ passwordsshould be the same. myITservices form: Set Password and Enable HPI Primary Accounts
1. Use HPI credentials to login to outlook
a. Primary login method should be using the @hp.com email address.
b. If above fails, try AUTH\username
If the user still seeing the prompts:
2. Logon to the computer using email and password
3. Check the Reg key “"ExcludeHttpRedirect" is in “0” located in HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\AutoDiscover.
Outlook not connecting / Outlook Cannot open the set of folders
HPIT Separation Survival Guide Updated as of 13/8/2015
First identify if mailbox is currently being migrated. By checking ATM status, if is “Migration inprogress” please ask the user to wait until migration complete, check back ATM. Afterwards you canfollow pre or post migration steps from above.
Outlook credentials would not stop asking for credentialsHere is a manual fix that will help with some people if:
Their mailbox has migrated to HPI Office365 Exchange online Their Outlook is constantly prompting for credentials and will not connect A new Outlook profile cannot be created
The VAST majority of people are fixed by making really sure they have the same passwords in HPQ andHPI, but if that still doesn’t work, the attached .REG file can be put anywhere on the hard disk, andthen double-click to apply. No reboot is necessary, but completely shut down Outlook and Lync andrestart.
This .reg file can be applied after the mailbox migrates to HPI. It doesn’t matter if the PC has migratedyet or not.
HPIOutlookRegistryKeys.zip
These registry keys are applied by 3 PC COE processes and should already be there, but in a few cases,they are not. The .REG file can be applied without any danger – it will not break anyone.
Outlook OST issuesProceed to guide the user to reset and enable the HPI account password. HPI and HPQ passwordsshould be the same. myITservices form: Set Password and Enable HPI Primary Accounts
1 Make sure both HPI and HPQ passwords are the same if not log on with the old password (HPQpassword).
2 Create new outlook profile
Additional Mailboxes not workingAfter migrating your mailbox to O365 additional mailboxes can no longer be open on the same outlookprofile for your primary account mailbox, please create additional mailbox as separate outlook profile.
Two options:
a. You can use these instructions for your additional mailbox: Create a New profile for yourProcess Mailbox.
Video from WarRoom solving some of the cases:\\lego06.americas.hpqcorp.net\pub2\SeparationStrategyVideos\Process_MB
Not able to send emails to themselvesMake the user wait for 24 hours. Emails from themselves will arrive without problems.
Missing Conference Rooms after migrationPlease ask user to use the cached rooms by searching for “rs”. If user already booked rooms in the past the list will contain those used rooms.
Proper conference rooms list will appear once the Rooms objects get migrated to HPI.
Change Mailbox Name
Hewlett Packard Enterprise employees will get a new email address ending in @hpe.com. You might still see your Outlook profile displaying your old @hp.com email address after you have migrated to Hewlett Packard Enterprise, this is only your Outlook profile name and does not affect any email functionality. If you wish to update your Outlook profile name to display your hpe.com email address, please follow the below process
Indexing WARNING: At this time, we have seen an impact on the Search feature in the Outlook mailbox, after the mailbox name is changed. Search results may not be complete, and could take up to 24-48 hours until this is resolved. Please continue at your own convenience. The HP IT team is working with Microsoft on a fix, and we will remove this message once this has been resolved. Thank you for your patience.
HPIT Separation Survival Guide Updated as of 13/8/2015
1 IMPORTANT: Exit out of Lync and Outlook are make sure they are not running in Task Manager before doing the following.
1 Press Alt + Ctrl + Delete
2 Select Start Task Manager
3 Select Processes tab
4 Click on lync.exe and click End Process
5 Click on outlook.exe and click End Process
2 On your desktop, click on Start
3 Select Control Panel
4 In the search bar, enter Mail (32-bit)
5 Select Mail (32-bit)
6 Click on Email Accounts
7 Select the Data Files tab
8 Double click on your email address
9 On the Mailbox: field, enter your @hpe.com email address
10 Click Apply then click OK
11 Click Close
12 Click Close
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HPIT Separation Survival Guide Updated as of 13/8/2015
13 Open Outlook
14 Go to File
15 Select Account Settings under the Account Settings dropdown menu
16 Click on your email and click on Change...
17 Select More Settings...
18 In the General tab, ensure your email address is your new hpe.com email address,if it is not, type it in
19 Click Apply then click OK
20 Click Next
21 Click Finish
22 Click Close
23 Open Outlook
24 Click File
25 Click Options
26 Click Search
27 Click Indexing Options
28 Click Advanced
29 Index Settings Tab
30 Click Rebuild Index
Microsoft Lync and Skype for Business
Lync not connecting1 End lync process
2 erase the content from lync folder located in:
a C:\Users\user\AppData\Local\Microsoft\Office\15.0\Lync
b C:\Users\user\AppData\Roaming\Microsoft\Office\15.0\Lync
3 Try to log on again
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HPIT Separation Survival Guide Updated as of 13/8/2015
4 If failed reboot the pc
5 If still not working, make sure passwords are synchronized. Go to Password Sync instructionson HPI user and computer accounts category within this document.
SharePoint
Access DeniedGuide user to use HPQ credentials. If password is not taken as username use AMERICAS\username orASIAPACIFIC\username or EMEA\username.
Learn more atHP IT Separation
Non COE Machines
Outlook configuration Is important to note we don’t have a specific Outlook server for HPI as we do have for HPQ
(casarray). HPI uses office 365 and each user has a diferent GUID HEX address. Outlook needs to auto populate the information
If is not doing it run this Reg Key. HPINonPCCOEOutlookRegistryKeys.zip
If a server is necessary type outlook.office365.com
Create Admin profile and give admin Rights9. Right click computer
10. Manage
11. Local Users and Groups
12. Open Users folder
13. Right click and select new user
14. Create a new user with the password, we are using HPADMIN and password Computer.1234 asthey are no COE or even PCL computers
HPIT Separation Survival Guide Updated as of 13/8/2015
15. Click Create
Giving Admin rights to the local account
16. Go to Groups folder
17. Open Administrator
18. Click “add” user
19. Type HPadmin
20. Click locations and select the computer name
21. Click Ok and apply the changes
Join Non COE computer to domain
HPIMigrationFAQs-HowDoIMigrateANonCOEMachine.pdf
Business Apps
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HPIT Separation Survival Guide Updated as of 13/8/2015
Did you know there are nearly 1,500 HP systems and applications that will beimpacted by separation? If you use business applications (examples includeVelocity, BOSS, Lighthouse) you can learn about how you will log in to them afterAugust 1. View the Hewlett Packard Enterprise IT Business Applications Inventory orthe HP Inc. IT Business Applications Inventory for User Guides. Follow your standardapplication support process for any issues you might encounter.
SAP System Set up
Use this process to load and set up any of several SAP systems on your computer.
Summary Verify SAP GUI version is current Request access to SAP System(s). This document includes the systems
below.o APO Prophet/Kili (APC) – NA and LA planningo WW BW (B50) - business warehouseo Fusion Americas (R00) – NA planningo GATP (G50) – commercial displays
Load SAP system(s) to log in screen Perform some system security tasks for current users, including:
o User unlocko Password reseto Extend validity dateo Update Access / Roles
Process Steps
1. Verify SAP GUI version
Upgrade or load the latest version of the SAP GUI(730 currently)
Verify SAPGUI version Open the SAP GUI icon Select the icon at the top left of the screen
o Select “About SAP Logon” from the menu Verify release = 730
HPIT Separation Survival Guide Updated as of 13/8/2015
Uninstall older versionof SAP GUI
Go to the Start menu (lower left corner of screen) Select Control Panel / Programs and Features Highlight the older SAP GUI version (710 or 720) Right-click and select Uninstall (this will take a few
minutes)
Delete old programfiles
Go to C: Program Files (x86) / SAP Delete all contents of the SAP folder
NOTE: be sure to choose the Program Files (x86)folder. There is another folder with a similar name.
Install SAP GUI 730 Go to IDA icon and select Application Self Service
Manager Select “SAP GUI 7.30” and install the application Do the next step before rebooting the PC
Install BEX GUI 3.50 torun older BEX reports Go to IDA icon and select Application Self Service
Manager Select “BEX 3.50 for SAPGUI 7.30” and install the
application Reboot your PC
Verify SAP GUI version Repeat first step in process to verify version 7.30
NB-CM” Leave “Requested Valid to date” as is (99991231) Enter reason for request in “Comments” section Select “Submit” button to send access request An email will be sent with login and temporary password
once the request has been approved
3. Load SAP System to your logon screen
Add the specific SAP systems to your SAP loginscreen
Adjust SAP log in path Open SAP log in screen Select the icon at the top left of the screen
o Select “Options” from the menu From the left side of the screen, select “SAP Logon
Options” / “Local Configuration Files” For Windows 7, change the “Path of Local Configuration
Files” on the right side to:o C:\Program Files (x86)\SAP\FrontEnd\SAPgui
Select “OK” Close and restart the SAP log in screen
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HPIT Separation Survival Guide Updated as of 13/8/2015
Add the servicesentries
Select this link: \\g1w0867g\sis_ob_docu In the screen that appears, double-click the
“SAPservices.bat” file. A quick program will run that willadd the SAP entries to a file on your PC.
Add the SAP loginentries
Open the SAP login screen and select the “New” icon Select “Connection” from the menu Select “User Specified System” and “Next” (if the screen
Select “Submit” Enter your SAP system login and select a radio button
based on the error message you receive when trying tolog in
o Password Reset – this will unlock your user idand send you a temporary password by email
o User Unlock – this will unlock your user id so youcan log in
o Extend Validity – this will extend the end date foryour login id. Leave date as is (99991231) if youare a permanent employee.
o Update Access/Roles – this will add capability toyour user. Please work with an approver for thisrequest. The “Comments” and “SU53” sectionsare only for this request.
Select “Submit” button to send the request
Unable to Log in to SAP BW after Migration
properties for LH1 >Network tab and removed check mark for active secure network and then wasable to get into LH1.
Users can't access HPSM or other key applications
HPSM user can use web portal version if client is not working. Wait 24 hours then contact HPSM support team.Other applications sync credentials from 2 to 24 hours. If that does not work have the user contact appsupport team.
SR-DASH (OPT)ATTENTION : All OPT and CHAT users (SR-DASH users)
When you migrate to your hpe.com email address, you MUST take two extra steps to update your SR-Dash (OPT / CHAT) account. Until you take these final steps, you will not be able to use OPT or Chat.
1. Wait until you get the migration notice from the email migration team.2. On your appointed day for migration, follow all the instructions. You will get
an updated virtual digital badge but NOT an updated Class B badge. OPT requires a Class B digital badge.
3. Get a new class B digital badge
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HPIT Separation Survival Guide Updated as of 13/8/2015
a. Close out of Internet Explorer if it is open.b. Click on the “MyITSupport” icon in your system tray (blue box that says
IT)c. If at ANY time in this process, you are asked to log in – use your email
and password – not a digital badged. Select the “Connect” pulldown at the top of this page and click on the
top option “digital badge”:
e. You will see this screen and you want to pick “enroll for or renew a digital badge”
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HPIT Separation Survival Guide Updated as of 13/8/2015
f. Pick the Class B option -
g. Say YES to any pop ups that come up (there are about 3 of them) and use email/password for any login requests.
h. When you get to this screen, you do not need the additional security soyou can leave that unchecked and accept at the bottom:
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HPIT Separation Survival Guide Updated as of 13/8/2015
i. You should get this at the end:
4. After you’ve completed the migration and gotten the new Class B digital badge, go to the following site to update your SR-Dash account: http://virtualsupport.rose.hp.com/emailmigration/
Enter your hp.com email and then your new hpe.com email in the form. Be VERY careful, this form will not error check you. Double or triple check the entry of your old and new email addresses before hitting “update account email”.
You will receive an email confirmation at both old and new email addresses. 5. Make sure that if OPT (SR-Dash/Chat) was open, you exit and close any
screens6. Open SR-Dash and unselect “remember me”7. In the next screen, you may see one or several digital badges. If you have a
choice, you may need to use trial and error to try each and see which one is the correct one. You’ll know you picked right when your login proceeds and OPT (or Chat) comes up.
8. Now you should be complete and able to log into OPT or Chat to continue work.
******************IF you make a mistake or typo in one of your email addresses, read on for how to fix that.
1 If you didn’t enter your OLD hp.com email correctly: You will receive anerror if there is no user account under that email. SR-Dash will not be able to update your account and you simply need to try the form again.
2 If you didn’t enter your NEW hpe.com email correctly: You will have changed your OPT or Chat account to the wrong email.
a Look in your inbox to find the confirmation email. You will get it because your hp.com email will be working and forwarding to you.
b Check the exact email you entered in the “New hpe.com email” box.c Return to the SR-Dash account email update form. d Enter the hpe.com email that you’ve looked up in step 2 into the “Prior
HPIT Separation Survival Guide Updated as of 13/8/2015
e Enter your correct hpe.com email into the “New hpe.com Email” and hit “Update Account Email”
3 If you continue have problems, please contact the BLAST team for assistance.
Remote Access
Users can't access SSL gateway to support customersSsL team informed us that there is a 24 hour period to sync logins for HPE users.Try a diferent gateway EMEA, Sydney, Singapore or wait
ERROR “KEY NOT VALID FOR USE IN SPECIFIED STATE”
the same error appears if you try to install it manually. I found a fix in Microsoft, itworks in both environments, win 8 and win 7.
Method 1:This is the fix that has helped many customers fix similar issue.
For "Key not valid for use in specified state" errors try moving the folder RSA fromC:\Users\<User>\AppData\Roaming\Microsoft\Crypto\RSA to say C:\RSA (just in casethere should be a need to restore it) then try installing again. This folder appears toact as a cache and should be rebuilt automatically as required.
Method 2:If that does not help, run the System File Checker(SFC) scan and then trydownloading the programs.
SFC scan replaces the corrupted system files with the original version of Windowsfiles on the computer.
Use the System File Checker tool to troubleshoot missing or corruptedsystem files on Windows on Windows 8http://support.microsoft.com/kb/929833/en-us
Let us know if it helps. If you have further queries, we will be happy to help.
HPIT Separation Survival Guide Updated as of 13/8/2015
Reinstall remote access from this link https://remoteaccess.hp.com/remoteaccess/hpi/msra.aspx
My Virtual Digital Badge is not working or my migration hung on Renewing Certificates or user still has active key in the side of the PC.
If check in is very busy and a line exists, take 5 users at a time to one engineer to reload VDB. The process is long so an engineer can walk multiple users through the process at the same time. If no line at check in then proceed with following steps Check certificates in Browser
Delete all Class B certs. There may be many of them. Users can reapply for these later for special applications.Check the cert by clicking on it. Check if it has HPE or HP mail address. HP.com then needs to renew. HPE.com test it on Athp.com portal.
HPIT Separation Survival Guide Updated as of 13/8/2015
If VDB exists manually renew VDB from myitsupport – Private Class 2 If not successful or no cert exists then apply for new cert - myITsupport If user has message no smart card readerGo to remote access.hp.com Login with users HPE.com email and NT passwordLoad VDB driver from site bottom left
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HPIT Separation Survival Guide Updated as of 13/8/2015
On Pop up screen - Click on link to install new VDB
Remote access not working
1 Run maint2 Check Pulse and DA from IDA
3 Install latest client from pccoe4 Test on Hpinternet or hpguest
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HPIT Separation Survival Guide Updated as of 13/8/2015
Wireless not connecting to HP wireless after Migration
My wireless no longer works on my phone after I migrated to HPE.com1 Logging to HPinternet. Using xxxxx.hpe.com and employee id
2 If this fails notify Jef Sprankle that users are failing on site xyz. He need to fix server credentials.
Virtual digital badge enrollment error SYSTEMDB.
Note: For HPE enrollment use ‘@hpe.com’ and for HP Inc use ‘@hp.com’, during enrollment click on buttons only once and wait for the IE, pages to respond.
1 Close all IE windows, clear temporary files from ‘temp’ ‘%temp%’ and ‘prefetch’. Goto control panel and open internet options ‘delete files’ from General folder, go to Advanced tab then ‘reset’. IF the problem persists proceed with the next step.
2 Close all IE windows, launch device manager from control panel, uninstall the both VSC for SMARTCARD DB and HP IT VSC for Win 7, only HP IT VSC for Win 8. Reboot the pc and install the Driver for win 7 and continue with enrolment.
3 Check for Certificates on IE, if there are previous Virtual Digital badges, delete and enroll again.