HPE Pointnext Ana Pinczuk Senior Vice President & General Manager
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HPE PointnextAna PinczukSenior Vice President & General Manager
Executive Summary
HPE Pointnext is the company’s newly redefined services business
Our services expertise drives customer transformations for Hybrid IT and The Intelligent Edge
The business delivers significant financial value to HPE in terms of revenue and margin
1
3
2
HPE Pointnext’s strategy is to maintain our core Operational Services business, lead with Advisory and Professional Services, and grow new solutions and business models 4
A services partner built for your business today and tomorrow
25,000 IT experts 11,000 IT projects 80 countries
Digital transformation is about driving the right outcomes
Accelerating time-to-market of new bundled services
Simplifying the customer’s transformation journey
Advisory Professional Operational
Provide ongoing operations, consumption options and support for solution
Understand your outcomes and challenges
Integrate into production and operation
Validate via proof of concept and pilot
Architect yourtransformational blueprint
Deploy & implement your solution rapidly
Design and configure your IT solution at scale
HPE Pointnext: Delivered strong performance in FY17
Services intensity2Business Growth (YTD4 Y/Y)
Strong financials
$7BApprox. annual revenue3
>85%of revenue is recurring
3%Approx. YTD4 Y/Y revenue growth1
+12%Advisory and Professional
Services Orders
+5%Proactive Operational
Services Orders +7%YTD4 Y/Y growth
1. Adjusted for divesture and currency 2. Service $/HW unit shipped3. Does not include Aruba Services and CMS4. Three quarters ended July, 31 2017
Industry-leading customer satisfaction
76.2
79.5
74
76
78
80
82
Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Apr-17 May-17 Jun-17 Jul-17 Aug-17
Total Services CSAT
Datacenter Care Services
Solution Net Promoter Score
87.5 85.7%Cares AboutYour Success
82.1%Flexibility and
Agility
81.0%Knows Your
Business
76.9%Easy to Do
Business With
Our strategy
Maintain our Core Operational Services
1
Lead withprofitable Advisory & Professional Services
2
Grow new solutions and business models
3
Grow share while delivering competitive operational services
Be the trusted advisor for key accounts
Grow recurring revenue stream while delivering high-value differentiated client outcomes
Our strategy
Maintain our CoreOperational Services
1
Lead withprofitable Advisory & Professional Services
2
Grow new solutions and business models
3
Grow share while delivering competitive operational services
Be the trusted advisor for key accounts
Grow recurring revenue stream while delivering high-value differentiated client outcomes
HPE Pointnext | StrategyMaintain our Core Operational Services
1
1. Approximate annual revenue2. Does not include Aruba Services and CMS3. Three quarters ended July, 31 2017
Drive attach performance and grow installed base
Improve margins through simplification and automation
Drive new solution support (Proactive, DCC, Flexible Capacity)
Grow share while delivering competitive operational services
$6BSupport
Revenue1,2
$2BNew solution
support1,2
+11% YTD3 Y/Y
Operational Services
1 HPE Pointnext | StrategyMaintain our Core Operational Services
Smart part dispatch
Predictive and proactive analytics with machine learning
Installed base renewal automation
Automation is a core element of margin improvement
DS Virgin Racing competes in Formula E electric car racing, and capturing and analyzing real-time race information is key to optimal performance. The cars are outfitted with sensors that capture IoT data to reveal how the car and engine perform, requiring a business-critical, multi-location IT experience.
Our strategy
Maintain our CoreOperational Services
1
Grow share while delivering competitive operational services
Lead withprofitable Advisory & Professional Services
2
Grow new solutions and business models
3
Be the trusted advisor for key accounts
Grow recurring revenue stream while delivering high-value differentiated client outcomes
HPE Pointnext | StrategyLead with Profitable Advisory and Professional Services
Expand cloud service offerings through acquisition of Cloud Technology Partners
Port
folio
Hybrid IT
Data & Analytics
Intelligent Edge
Deliver a focused portfolio for Hybrid IT, Edge, Data & Analytics
Shift portfolio to expand higher-margin subscription and packaged services
Be the trusted advisor to ourtop accounts
$1B Advisory and Professional Services Revenue Growing +8% YTD1 Y/Y
2
1. Three quarters ended July, 31 2017
With growing global businesses that span online, catalog and retail stores, Otto Group is driving innovation in digital shopping experiences. To speed the creation of new services, Otto Group IT engaged HPE experts to design and implement a Hybrid IT operating model based upon HPE’s proven transformation methodology. Now, new infrastructure services are provisioned 90% faster, accelerating innovation – and reducing operating costs by 40%.
HPE Pointnext | StrategyLead with Profitable Advisory and Professional Services
2
Expand cloud service offerings through acquisition of Cloud Technology Partners
Port
folio
Hybrid IT
Data & Analytics
Intelligent Edge
Deliver a focused portfolio for Hybrid IT, Edge, Data & Analytics
Shift portfolio to expand higher-margin subscription and packaged services
Be the trusted advisor to ourtop accounts
$1B Advisory and Professional Services Revenue Growing +8% YTD1 Y/Y
1. Three quarters ended July, 31 2017
Bringing World-Class Enterprise Cloud Expertise
HPE Pointnext | StrategyLead with Profitable Advisory and Professional Services
2
450+ Enterprise Engagements Across Platforms
• AWS Premier Consulting Partner
• Google Premier Consulting Partner
• Microsoft Azure Silver Partner
• Gartner Cool Cloud Vendor
CTP is the premier cloud services and software company for
enterprises moving to AWS, Google, Microsoft, OpenStack and other
leading cloud platforms.
Our strategy
Maintain our CoreOperational Services
1
Grow share while delivering competitive operational services
Lead withprofitable Advisory & Professional Services
2
Grow new solutions and business models
3
Be the trusted advisor for key accounts
Grow recurring revenue stream while delivering high-value differentiated client outcomes
HPE Pointnext | StrategyDrive New Solutions and Business Models
3
Grow recurring revenue stream while delivering high-value differentiated client outcomes
Drive new revenue streams via SW-enabled services and cloud manager infrastructure (New Stack)
Expand consumption offerings and business models
Flexible Capacity
Infrastructure Automation, Proactive Care Advanced
Operational Support Services
Campus Care, Partner Ready for Services
FY13
FY14
FY15
FY16FY17
As-a-Service Solutions
Siemens transformed its IT infrastructure to harmonize its global High Performance Computing (HPC) Grid across 20 locations. The added flexibility allows them to develop solutions faster for their engineering community – powering innovation around the world.
The new wave of IT experience… as a service
Big Data as a Service
Offering
Backup as a Service
Offering
Future vision: IT experience
as a service
“Simplicity and ease of cloud experience, with the control and security of on premises.”
Key takeaways
HPE Pointnext is the company’s newly redefined services business
Our services expertise drives customer transformations for Hybrid IT and the Intelligent Edge
The business delivers significant financial value to HPE in terms of revenue and margin
1
3
2
HPE Pointnext’s strategy is to maintain our core Operational Services business, lead with Advisory and Professional Services, and grow new solutions and business models 4
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