Kennismaking met de Data Protection oplossingen van HP - dinsdag 10 juni 2014 bij AXI
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Port folio choice to match business needs Datacenter Care Help me bet ter operate what I have today and evolve to converged cloud • Environment Support tailored to fit customer needs • Expert guidance via Account support team • Single Point of Accountability
Proact ive Care Service Prevent issues & get me to your best experts when there is an issue • Advanced Call Experience • Problem prevention • Connected Customer Experience Foundat ion Care Keep my converged infrast ructure running
• Reduce support complexity • Help meet service level expectations • Connect easily and securely Warranty Give me assurance • Device protection against manufacturing failures
Rapid response to resolve problems when they happen
Hardware and Sof tware support features – details
Delivered by remote Technical Solut ion Specialists • End to end call ownership
Delivered by Onsite Customer Engineers • Provides onsite repair if required. Customer Engineers with the appropriate skills are dispatched
• Automat ic call logging that automatically generates a case and notifies you
• Immediate, highly accurate diagnostics reduces problem identification time
• Automatic parts dispatch • Provides data for Proactive reports
• Rapid connect ion to a technical solution specialist who handles your case from start to finish – Enhanced escalation process – Collaborat ion with 3rd party
SW vendors if SW not on HP contract • Response centers backed by HP’s global
delivery and expertise
• Flexibil ity for each system component with choice of: – NBD, 24 x 7 x 4 , or 6hr Call To Repair
Hardware Support – Optional Defect ive Media Retent ion or CDMR – 24 x 7 basic Software Support with
Tap into the knowledge of millions of devices and thousands of experts
Get connected and get back to business
Up to
66%* Less downtime
Near 100%* diagnostic accuracy
1 Single, consolidated view
Prevent Problems Solve problems faster Stay informed and in cont rol
** Source is based on HP’s measurements of the installed base of remote support customers in Q4 2011 *IDC White Paper Sponsored by HP & Intel, The Business Value of the HP Proactive Insight Experience, Doc# 239199, March, 2013
The Personalized Support opt ion provides you an assigned Account Support Manager (ASM) to provide specif ic technical and operat ional advice to help maximize performance of your IT environment . Your ASM provides: • On-site IT best practice and technical advice • An annual support plan that aligns the advice & assistance to address IT
priorities • Semi-annual support reviews to check progress and discuss issues &
upcoming projects
Personalized Support is only available to Proact ive Care