HP Laserjet 1100 Manual

8/2/2019 HP Laserjet 1100 Manual

1/128

La se r J e t 1 100HP

User

Guide


2/128


3/128

HP LaserJet 1100 Printer


4/128

Copyright Hewlett-Packard Company 1998

All Rights Reserved.

Reproduction,adaptation, or translationwithout prior writtenpermission is prohibited,except as allowed underthe copyright laws.

Publication number:C4224-90926First Edition: October,1998

Warranty

The informationcontained in this

document is subject tochange without notice.

Hewlett-Packard makesno warranty of any kindwith respect to thisinformation.HEWLETT-PACKARDSPECIFICALLYDISCLAIMS THEIMPLIED WARRANTYOF MERCHANTABILITYAND FITNESS FOR APARTICULARPURPOSE.

Hewlett-Packard shallnot be liable for anydirect, indirect,incidental,consequential, or otherdamage alleged in

connection with thefurnishing or use of thisinformation.

Tradem

Adobe iAdobe S

IncorpoCompuStrademaCompuS

WindowNT are

trademaCorpora

ENERGYregisterof the UEnvironAgency


5/128

Contents

1 Getting to know the printer

Printer features and benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2Print with excellent quality . . . . . . . . . . . . . . . . . . . . . . . . . . . .2Save money . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Create professional documents . . . . . . . . . . . . . . . . . . . . . . . .2Printer components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Printer control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4Printer paper input trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5Printer paper guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5Printer paper output paths . . . . . . . . . . . . . . . . . . . . . . . . . . . .6Printer door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Choosing paper and other media . . . . . . . . . . . . . . . . . . . . . . . . . .8Loading paper into the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Specific types. . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9Turning the power off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Voltage conversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Accessing printer properties (driver) and help. . . . . . . . . . . . . . . .11

Printer properties (driver) . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Printer online help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12Printing a self-test page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

2 Printing media

Printing transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16Printing envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Printing labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18Printing letterhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19Printing cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20


6/128

3 Printing tasks

Printing with manual feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22Printing on both sides of the paper (manual duplexing) . . . . . . . .23

Manual duplex using the paper output bin (standard) . . . . . .24Manual duplex (special) heavy-media, card stock . . . . . . . . .25Printing watermarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Accessing the watermark feature . . . . . . . . . . . . . . . . . . . . . .26Printing multiple pages on a single sheet of paper(N-up printing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Accessing the multiple pages per sheet feature . . . . . . . . . . .27

Printing booklets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30Changing print quality settings . . . . . . . . . . . . . . . . . . . . . . . . . . .31Print using EconoMode (save toner). . . . . . . . . . . . . . . . . . . . . . .31

4 Managing the toner cartridge

HP toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34HP policy on non-HP toner cartridges . . . . . . . . . . . . . . . . . .34Toner cartridge storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34Toner cartridge life expectancy. . . . . . . . . . . . . . . . . . . . . . . .34Recycling toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . .34Saving toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Redistributing toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Changing the toner cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

5 Troubleshooting the printer

Finding the solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38Pages did not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38Pages printed; however . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38Printer light patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39Error messages on screen . . . . . . . . . . . . . . . . . . . . . . . . . . .41Paper handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .43Printed page is different than what appeared on screen . . . .44

Improving print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46Image defect examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46


7/128

6 Service and support

Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64Obtaining hardware service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Guidelines for repacking the printer . . . . . . . . . . . . . . . . . . . . . . .65Service information form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66HP Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Customer Support and product repair assistance(U.S. and Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67European Customer Support Center . . . . . . . . . . . . . . . . . . .68Online services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Obtaining software utilities and electronic information . . . . . .72HP direct ordering for accessories or supplies . . . . . . . . . . . .73HP Support Assistant compact disc . . . . . . . . . . . . . . . . . . . .73HP service information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73HP SupportPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Worldwide sales and service offices . . . . . . . . . . . . . . . . . . . . . . .75

Appendix A Printer specifications

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80FCC compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82Environmental Product Stewardship Program . . . . . . . . . . . . . . .83

Protecting the Environment . . . . . . . . . . . . . . . . . . . . . . . . . .83

Material safety data sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . .86Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87Canadian DOC regulations. . . . . . . . . . . . . . . . . . . . . . . . . . .87Korean EMI statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . .88

Appendix B Paper specifications

Printer paper specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90Supported paper sizes (printer). . . . . . . . . . . . . . . . . . . . . . . . . . .90Guidelines for using paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91


8/128

Appendix D Warranty and licensing

Hewlett-Packard software license agreement. . . . . . . . . . . . . . .104Hewlett-Packard limited warranty statement. . . . . . . . . . . . . . . .106

Limited warranty for toner cartridge life. . . . . . . . . . . . . . . . . . . .108

Appendix E Accessories and ordering information

Index


9/128

1 Getting to knowprinter

This chapter provides information on the follow

q Printer features and benefits

q Printer components

q Choosing paper and other media

q Loading paper into the printer

q Turning the power off

q Voltage conversions

q Accessing printer properties (driver) and he

q Printing a self-test page

Note For installation instructions, see the HP LaserJet QGuidethat came with your printer.


10/128

Printer features and benefits

Congratulations on the purchase of your new printe

Print with excellent quality

q Print at 600 dots per inch (dpi) with Resolution technology (REt).

Save moneyq Use EconoMode to save toner.

q Print on both sides of the paper to save paper (duplexing).

q Print multiple pages on a single sheet of paper

(N-up printing).

Create professional documents

q Protect your documents by using Watermarks sconfidential.

q Print Booklets. This feature enables you to easirequired to create cards or books. Once printeddo is fold and staple the pages.

q Print the first page on different paper/media thapages.


11/128

Printer components

1. Printer control panel2. Paper supports3. Paper input tray4. Single-sheet paper input tray (priority feed)5. Paper guides

6. Paper-output lever7. Straight-through output path8. Printer door9. Paper output bin

9

1

7

8

1. Power switch (220-240 volt printers)2. Power receptacle3. Memory door4. Parallel port


12/128

Printer control panel

The printer control panel is comprised of two lights button. These lights produce patterns that identify th

printer.

q Go button and light: Press and release to prinor when in manual-feed mode, or press and holreset the printer.

q Ready light: Indicates the printer is ready to pr

q Attention light: Indicates printer initialization, r

Note See Printer light patterns for functional descriptionpatterns.

Attention light

Go button and light

Ready light


13/128

Printer paper input trays

Rear paper input tray

The paper input tray located closest to the back of thup to 125 sheets of 20 lb. paper or it can hold multip

Front (single-sheet) paper input tray

The single-sheet paper input tray should be used whpages or media such as envelopes. You can print thdifferent media than the rest using the single-sheet

Note The printer will automatically (priority feed) print frompaper input tray before printing from the paper inpu

Printer paper guides

Both input trays have paper guides. Paper guides athe paper is correctly fed into the printer and that thskewed (crooked text on the page). When loading ppaper guides to match the width of the paper being


14/128

Printer paper output paths

Paper output bin

The paper output bin is located on the front of the ppaper will be collected here in the correct sequenceoutput lever is in the up position. Use the output binlarge, collated documents or when copying documeoriginal is separated from the copies.

Straight-through paper output pathThe straight through paper output path is useful whenvelopes, transparencies, heavy media, or anythincurl when printed. Printed paper will stack in reverspaper-output lever down.


15/128

Printer door

Open the printer door to access the toner cartridge,clean the printer. The printer door is located on the f

Open and close the printer door by firmly grasping tright sides of the printer door and pulling it towards

Note If the scanner is attached, it may be necessary to mthe edge of your workstation before opening the prito get the full range of motion.


16/128

Choosing paper and other media

HP LaserJet printers produce excellent print quality

can print on a variety of print media, such as paper 100% recycled fiber content paper), envelopes, labtransparencies, and custom-sized media. Propertiegrain, and moisture content are important factors, aperformance and quality. To achieve the best possibuse only high-quality paper designed for laser printepaper specifications for detailed paper and media s

Note Always test a sample of paper before purchasingYour paper supplier should understand the requiremtheHP LaserJet Printer Family Paper Specification number 5021-8909).SeePrinter paper specificatio

q Maximum supported paper size: 216 by 356

q Minimum supported paper size: 76 by 127 m


17/128

Loading paper into the printer

Paper should be loaded with the top down and the s

facing forward. Always adjust the paper guides to pskewing.

CAUTION Attempting to print on paper that is wrinkled, folded, oway may cause a jam to occur. See Printer paper s

Note Always remove all paper from the paper input trathe stack when new paper is added. This helps psheets of paper from feeding through the printer at reduces paper jams. See the sticker which you placwhile setting up the hardware.

Specific types. . .q Transparencies: Load transparencies with the

side-to-be-printed facing toward the front of the Printing transparencies.

q Envelopes: Load with the narrow, stamp side dto-be-printed facing toward the front of the print

envelopes.q Labels: Load with the top down and the side-to

toward the front of the printer. See Printing lab

q Letterhead: Load with the top down and the sidfacing toward the front of the printer. See Print

q Cards: Load with the narrow side down and the

printed facing toward the front of the printer. Se


18/128

Turning the power off

Printers that require 100-127 volts of power must be

turn the power off. Printers that require 220-240 voltoff (the switch is located on the left side of the poweunplugged.

Note To ensure safety when working inside the printer fobest to unplug the printer.

Voltage conversions

HP LaserJet printers are manufactured to different different countries. Because of these differences, Hrecommend transporting products sold within the Uanother country.

In addition to the concerns about the differing powethe country of final destination may have different im

restrictions, power frequencies, and regulatory requ

Note The HP LaserJet family printers must be serviced brepair depot or reseller within the country where theoriginally purchased.


19/128

Accessing printer properties (driver) an

This section provides information on the following to

q Printer properties (driver)

q Printer online help

Printer properties (driver)

Printer properties control the printer and allow you tsettings, such as paper size, printing on both sides (manual duplexing), printing multiple pages on a sin(N-up printing), resolution, watermarks, and printer access the printer properties in two ways:

q Through the software application from which yo(Change settings for current software applicatio

q Using the Windowsoperating system. (Changfor all future print jobs.)

Note Because many software applications use a differenaccessing the printer properties, we will describe coused in Windows 9x & NT4.0, and Windows 3.1x

Windows 9x & NT 4.0

q Change settings for current software applicathe Filemenu within the software application, cthen click Properties. (The steps can vary betwapplications; this is the most common method.)

q Change defaults for all future print jobs: Clicclick Settings, and then click Printers. Right-clifor which you would like to change properties, aProperties. Many of the features in Windows Non the Document Defaults menu.


20/128

Printer online help

Printer properties online help

The printer properties (driver) online help includes ispecific to the functions within the printer propertieswill guide you when changing default settings for yo

Access the printer properties help system by openinproperties and then clicking on the Help button.

Online help

The HP LaserJet 1100 online help includes informaprinting, copying, and scanning software application

To access the HP LaserJet 1100 Online Help, use amethods below:

q Program Group: Windows 9x & NT 4.0: Click Start,Program

1100, and then LaserJet 1100 Online Help

Windows 3.1x: From the Program ManageHP LaserJet 1100 icon, and then double-clicOnline Help.

Note The Document Assistant is not available for Windowsystems.

q Document Assistant: Click Tools, and then cl

q LaserJet Document Desktop: Click Help from


21/128

Printing a self-test page

Among other items, a self-test page provides all of t

configuration settings, scanner attachment verificatthe print quality, and provides information for printerwell as scan and copy page counts. A self-test pageyou verify the printer is printing correctly.

To print a self-test page, press and release the Goprinter control panel while the printer is in the Read

printer is in PowerSave mode, press and release thto awaken it, and then press and release the Go butime.


22/128


23/128

2 Printing mediaThis chapter provides information on the follow

q Printing transparencies

q Printing envelopes

q Printing labels

q Printing letterhead

q Printing cards


24/128

Printing transparencies

Only use transparencies recommended for use in la

as HP transparency film. See Printer paper specific

CAUTION Inspect the transparencies to ensure they are not wand that they do not have any torn edges.

1 Adjust the paper-output lever to the down positi

2 Load with the top down and the side-to-be-printfacing toward the front of the printer. Adjust the

3 Print, and then remove the transparencies fromprinter to prevent them from sticking together. Ptransparencies on a flat surface.


25/128

Printing envelopes

CAUTION Only use envelopes recommended for laser printerspaper specifications.

1 Adjust the paper output-lever to the down positi

2 Load with the narrow, stamp-side down andprinted facing toward the front of the pr intepaper guides to fit the envelope.

3 Select the correct envelope size in the softwaresetting can be accessed through the printer proPrinter properties (driver).

4 Print.


26/128

Printing labels

Only use labels recommended for laser printers, suc

labels. See Printer paper specifications.

CAUTION Do not use labels that are separating from the backinor damaged in any way. Do not feed a sheet of labels ttwice. The adhesive backing is designed for one paprinter. Also, do not use continuous feed labels or lamoisture to stick.


2 Load with the top down and the side-to-betoward the front of the printer. Adjust the papthe width of the label sheet.

3 Print, and then remove the printed label sheets

the printer as they are printed to prevent them ftogether.


27/128

Printing letterhead

1 Load with the top down and the side-to-be-print

the front of the printer. Adjust the paper guides the paper.

2 Print.

To print a single page cover letter, using letterhead,multi-page document, load the letterhead in the singinput tray and load the standard paper in the multi s

tray. By default, the printer prints from the single shtray first.

Cover letter followed byUse both input trays.


28/128

Printing cards

The HP LaserJet 1100 does not support paper sma

127 mm (3 by 5 in.). Verify cards are not stuck togeloading.


2 Load with the narrow side down and the sidfacing toward the front of the printer. Adjustto fit the card.

3 Select the correct card size in the software appused. (Software settings can override printer pr

4 Print.


29/128

3 Printing tasksThis chapter provides information on the follow

q Printing with manual feed

q Printing on both sides of the paper (manua

q Printing watermarks

q Printing multiple pages on a single sheet o(N-up printing)

q Printing bookletsq Canceling a print job

q Changing print quality settings

q Print using EconoMode (save toner)


30/128

Printing with manual feed

Use manual feed when printing mixed media; for exenvelope, then a letter, then an envelope, and so foenvelope in the single sheet paper input tray and lothe multiple-page paper input tray. Also, use manuayour privacy when printing to a network printer.

To print using manual feed, you must access the prprinter setup in your software application and selec

from the Source drop down list. See Printer propertthe setting has been enabled, you must press the Geach time to print.

P i i b h id f h


31/128

Printing on both sides of the paper(manual duplexing)

To print on both sides of the paper (manual duplexinthe paper through the printer twice. You can print usoutput bin or the straight-through output path. HP rethe paper output bin for light-weight paper. Use the output path for any heavy media or media that tendprinted, such as envelopes and card stock.

q Manual duplex using the paper output bin (stanq Manual duplex (special) heavy-media, card stoc

Note Manual duplexing can cause the printer to become and reduce print quality. See Cleaning the printer becomes dirty.

M l d l


32/128

Manual duplex paper output bi(standard)

1 Adjust the paper-o

up position.

2 Access the printer Printer properties Finishing tab, clic

(standard), and ththe document.

3 After side one has remove the remainthe paper input trayuntil after you finishduplexing job.

4 Gather up the printside one, rotate theand then straightenplacing it back in thtray. Once reloadeshould be oriented

located closest to tprinter. (The printefacing toward the bprinter.)

Click OK (on screefor the pages to pr

1

2

3

4

M l d l


33/128

Manual duplex heavy-media, c

For heavy media (cardthe straight-through ou

1 Adjust the paper-odown position.

2 Access the printer Printer properties

Finishing tab, clic(special), and thenthe document.

3 After side one has remove the remainthe paper input trayuntil after you finishduplexing job.

4 Gather up the printside one, flip the ststraighten the stacback in the paper ireloaded, page on

oriented upside doclosest to the front(The printed side stoward the back of

Click OK (on screefor the pages to pr

1

2

3

4

Printing watermarks


34/128

Printing watermarks

The watermark option allows you to print text unde

background) of an existing document. For example,have large gray letters reading draft or confidentiadiagonally across the first page or all pages of a do

Accessing the watermark feature

1 From your software application, access the prinSee Printer properties (driver).

2 On the Finishing tab, you can specify the type owould like to have printed on your document.

Printing multiple pages on a single shee


35/128

Printing multiple pages on a single shee(N-up printing)

You can select the number of pages you want to prisheet of paper. If you choose to print more than onethe pages will appear decreased in size and will be sheet in the order that they would otherwise be prin9 pages per sheet of paper.

Accessing the multiple pages per feature

1 From your software application, access the prin

See Printer properties (driver).2 On the Finishing tab and Document Options,

the number of Pages per sheet that you wouldprinted.

Printing booklets


36/128

Printing booklets

You can print booklets executive, or A4 size p

1 Load the paper, anpaper-output lever

2 From your softwareaccess the printer Printer properties Finishing tab clickprinting, and thenthe document.

3 After side one has remove the remainthe paper input tray

until your booklet jo4 Gather up the page

rotate them clockwstraighten the stac

Continued on next pa

1

2

3

4

5 Pl th f


37/128

5 Place the pages fro

in the paper input ttext should be orieand facing toward

printer. Click OK (oprinter will finish pr

6 Fold and staple the

5

6

Canceling a print job


38/128

Canceling a print job

A print job can be canceled from a software applica

queue:q Remove remaining paper from the printer: T

printer immediately. Use either of the next two oprinter is stopped.

q Software application: Typically, a dialog box won your screen allowing you the option to cance

q Print queue: If a print job is waiting in a print quor print spooler, delete the job there. Go to youreither though the Windows Control Panel(Windthrough Start, Settings, Printersin Windows 9x click on the HP LaserJet 1100 icon to open theyour print job, and then press Delete.

If the control panel status lights continue to blink aftbeen canceled, the computer is still sending the jobEither delete the job from the print queue or wait unhas finished sending data. The printer will return to

Changing print quality settings


39/128

Changing print quality settings

Print quality settings affect such things as how light

on the page is and the style in which you would likeYou can change the settings in printer properties to types of jobs you are printing. The possible settings

q Best Quality

q Faster Printing

q

LaserJet III Compatibilityq Custom

q EconoMode (Save Toner)

These settings can be accessed on the Finishing tQuality settings in the printer properties.

Note To change the print quality settings for all future prinproperties through the Startmenu in your system traprint quality settings only for the current software apaccess the properties through the Print Setupmenufrom which you are printing. See Printer properties

Print using EconoMode (save toner)

An excellent way to extend the life of your toner carEconoMode. EconoMode uses substantially less toprinting. The printed image is much lighter, but is adprinting drafts or proofs.

To enable EconoMode, access the printer PropertiFinishing tab under Print Quality, click EconoMod

Note To enable EconoMode for all future jobs, see Printe


40/128

4 Managing the to


41/128

4 Managing the tocartridge


q HP toner cartridges

q Redistributing toner

q Changing the toner cartridge

HP toner cartridges


42/128

g

HP policy on non-HP toner cartrid

Hewlett-Packard Company cannot recommend use cartridges, either new, refilled, or remanufactured. SHP products, HP cannot influence their design or co

Note Warranty does not apply to defects resulting from sofparts, or supplies not supplied by HP.

Toner cartridge storage

Do not remove the toner cartridge from its packageready to use it. The shelf life of a cartridge in an unoapproximately 2.5 years. The shelf life of a cartridge

package is approximately 6 months.

CAUTION To prevent damage to the toner cartridge, do not exmore than a few minutes.

Toner cartridge life expectancy

The life of the toner cartridge depends on the amouprint jobs require. When printing text at 5% coveragHP LaserJet 1100 toner cartridge lasts an average This assumes the print density is set to 3 and Econ(These are the default settings.)

Recycling toner cartridges

To install a new HP toner cartridge, see Changing cartridge or follow the instructions included in the tb Al h li i f i h

Redistributing toner


43/128

g

When toner is low, fade

may appear on a printebe able to temporarily quality by redistributingfollowing procedure mafinish the current print jreplacing the toner car

NoteIf the scanner is attachnecessary to move theedge of the work spacethe printer door in orderange of motion.

1 Open the printer dthe toner cartridge

CAUTIONTo prevent damage, dotoner cartridge to light

few minutes. Cover it wpaper.

2 Gently shake the tofrom side-to-side totoner.

CAUTIONIf toner gets on your clwith a dry cloth and wawater. Hot water sets to

1

2

Changing the toner cartridge


44/128

To change the toner ca

instructions below:

NoteIf the scanner is attachnecessary to move theedge of the work space

the printer door in orderange of motion.

1 Open the printer dthe old toner cartriRecycling toner crecycling informatio

2 Remove the new tofrom the packagingshake it from side distribute the tonercartridge.

CAUTIONTo prevent damage, dotoner cartridge to light few minutes. Cover it wpaper.

3 Bend the tab on th

cartridge to break

CAUTIONIf toner gets on your cl

ith d l th d

1

2

3

4

5 Troubleshooting


45/128

5 Troubleshootingprinter


q Finding the solution

q Improving print quality

q Cleaning the printer

q Clearing printer paper jamsq Resetting the printer

Note See HPs Web site for software and printer driver upasked questions, and additional troubleshooting infoOnline services for your specific Web address.

Finding the solution


46/128

Use this section to find the solution to common prin

Pages did not print . . .

q Light patterns: What light pattern is displayed control panel? See Printer light patterns.

q Error messages on screen: Is there a messagSee Error messages on screen.

q Paper handling: Is paper being pulled into the incorrectly? Are there paper jams? See Paper problems.

Pages printed; however . . .

q The print quality was poor: See Improving pq The printed pages do not always appear the

screen (print preview): See Printed page is dappeared on screen.

Printer light patterns


47/128

Control panel light messages

Light status Condition of the printer Action

PowerSave mode

(or the printer is off)

The printer uses PowerSavemode to conserve energy.

Pressing the Go button o

panel or printing will awakPowerSave mode. Checkthe above actions do not response (and the power printer is powered with 22

Ready

The printer is ready to print.

No action is necessary; ho

and release the Go buttocontrol panel, a self-test p

ProcessingThe printer is receiving orprocessing data.

Wait for the job to print.

Buffered dataThe printer memory is retainingunprinted data.

Press and release the Goprinter control panel to prdata.

Symbol for light off

Symbol for light blinking

Symbol for light on

Light status legend


48/128

Door open, no toner cartridge,or paper jamThe printer is in an error state.

Check the following:q The printer door is clo

q The toner cartridge isin the printer. See Chcartridge.

q There are no paper japrinter paper jams.

Paper outThe printer is out of paper.

Load paper into the printepaper into the printer.

Memory outThe printer ran out of memory inthe middle of a print job.

The page being printed mcomplex for the memory cprinter.q See Memory (DIMM

q Press and release the

Reset/Printer initializationThe printer memory is beingreset and all previously sentprint jobs are being purged. Or,a printer initialization is takingplace. All lights blink for 1/2 of a

second or longer if initializing.

No action is necessary. Hreset the printer if you prebutton for 5 seconds.

Fatal errorAll lights are on.

q Reset the printer.

q Turn the printer off an

Control panel light messages (continued)

Light status Condition of the printer Action

Error messages on screen


49/128

Error messages on screen

Error Message Solution

Printer not responding/error writing to LPT1

Verify the following:q Ready light is on.

q Power cord and parallel cconnected.

Try the following:q Disconnect and reconnec

and parallel cable at both

q Use another IEEE-1284 ccable.

Cannot access port (inuse by anotherapplication)

There is a device conflict. Thianother printer connected to yrunning status software. The sdominates the parallel port onwill not allow the HP LaserJetport.

Try the following:q Disable all status window

q Verify the port setting is cprinter. Access the printerPrinter properties (driver)can be accessed under thDetails tab in the Printer

Error messages on screen (continued)


50/128

Illegal operation/Generalprotection fault/Spool 32error

This error indicates that a proWindows with your computer (memory or hard disk).To clear this error, restart you

To help prevent this error fromfuture, use some or all of the

recommendations:q Run fewer applications atClose (rather than minimizthat you are not using at tPrograms such as screencheckers, status softwaresoftware, and menu progrresources that you might

print.q Avoid performing memory

such as sending a fax or rwhile printing.

q Delete all temp (file_namthe Temp subdirectories. subdirectory C:\Windows

q Print at 300 dpi rather thaq Use an alternate print driv

software), such as softwaHP LaserJet III. Note: Usiwill remove access to som

Error Message Solution

Paper handling problems


51/128

Paper handling problems

Problem Solution

Paper jam q Verify you are printing with pspecifications. See Printer pspecifications.

q Verify you are printing with p

wrinkled, folded, or damagedq See Clearing printer paper j

Print is skewed(crooked )

q Adjust the paper guides to thpaper being printed and try rPrinter paper guides or Lothe printer.

q See Page skew.

More than one sheet ofpaper feeds throughthe printer at one time

q The paper input tray may beLoading paper into the printeis not wrinkled, folded, or da

Printer does not pullpaper from the paperinput tray

q Verify the printer is not in MaSee Printer light patterns.

q The pickup roller may be dirtCleaning the pickup roller opickup roller.

Printer made my paper

curl

q Adjust the paper output leve

position to print using the stroutput path. See Printer papPrinting media.

q See Curl or wave.

Printed page is different than whaton screen


52/128

on screen

Printed page problems

Problem Solution

Print job printsextremely slow

The maximum speed of the printer is 8which cannot be exceeded. This speedLetter sized paper. Letter is a U.S. s

which is smaller than European A4. Yovery complex. Try the following:q Reduce the complexity of your doc

number of multiple graphics, and e

q Change setting in the printer propePrinting. See Printer properties (

q Add printer memory. See Installin

(memory).

Garbled,incorrect, orincomplete text

The parallel cable may be loose or deffollowing:q Disconnect the parallel cable and

q Try printing a print job that you kno

q If possible, attach the cable and prcomputer and try printing a print joworks.

q Try using a new IEEE-1284 complSee Accessories and ordering inf

The wrong printer driver may have beeinstalling the software. Verify the HP L

selected in the printer properties.

The software application may be malfuprinting from another software applica

Printed page problems (continued)

S


53/128

Missing graphicsor text

The file may have blank pages. Try theq Check the file to make sure that yo

contain blank pages.

The graphic settings in the printer propcorrect for the type of job you are printq Try a different graphic setting in the

To access the printer properties, sproperties (driver).

The printer driver may not work for theprinting.q Try using a different printer driver

the driver for the HP LaserJet III. Ndifferent driver will remove accessfeatures.

Page formatchanged

If the document was created while usidifferent printer driver (printer softwareproperties settings in the software are format may change when trying to prinprinter driver or settings. To help elimintry the following:q Create documents and print them

printer driver (printer software) andsettings regardless of the HP Lasewhich you are printing.

q Change your printer property settiresolution, paper size, font setting

settings. See Printer properties (d

Graphics quality The graphics settings may be unsuitabq Check graphic settings in the print

Problem Solution

Improving print quality


54/128

This section provides information on the following to

q Image defect examplesq Correcting print defects

Image defect examples

Light print or fade DroToner specks

ToGray backgroundVertical lines


55/128

Mischa

Vertical repetitivedefects

Loose toner

Page skew Curl or wave Wrincrea

Correcting print defects


56/128

Light print or fade q The toner supply is low. You may be able to tem

the toner cartridge life. See Managing the toneq The paper may not meet HPs paper specificati

the paper is too moist or too rough). See Printespecifications.

q If the whole page is light, the print density adjusor EconoMode may be on. Adjust the print dens

EconoMode within the printer properties. See EconoMode (save toner).

Toner specks q The paper may not meet HPs paper specificati

the paper is too moist or too rough). See Printespecifications.

q The printer may need to be cleaned. See CleanCleaning the printer paper path.

Dropouts q A single sheet of paper may be defective. Try re

q The moisture content of the paper is uneven or moist spots on its surface. Try printing with newPrinter paper specifications.

q The paper lot is bad. The manufacturing processome areas to reject toner. Try a different kind o

q The toner cartridge may be defective. See Mancartridge.

N t If th t d t t th bl t t

Gray background q Decrease the print density setting. This will dec

of background shading Access this setting und


57/128

of background shading. Access this setting undproperties (driver).

q Change the paper to a lighter basis weight. Seespecifications.

q Check the printers environment; very dry (low hconditions can increase the amount of backgro

q Install a new HP toner cartridge. See Changingcartridge.

Toner smear q If toner smears appear on the leading edge of t

paper guides may be dirty. Wipe the paper guidfree cloth. See Printer components or Cleani

q Check the paper type and quality.

q Try installing a new HP toner cartridge. See Chcartridge.

Loose toner q Clean the inside of the printer. See Cleaning th

q Check the paper type and quality. See Printer

specifications.q Try installing a new HP toner cartridge. See Ch

cartridge.

Vertical repetitive defects

q The toner cartridge may be damaged. If a repet

at the same spot on the page, install a new HP See Changing the toner cartridge.

q Internal parts may have toner on them. See Clprinter. If the defects occur on the back of the p

Misformed characters q If characters are improperly formed, producing h

paper stock may be too slick Try a different pap


58/128

paper stock may be too slick. Try a different pappaper specifications.

q If characters are improperly formed, producing laser scanner may need service. Verify that chaimproperly formed on a self-test page. If so, conauthorized dealer or service representative. Sesupport.

Page skew q Make sure the paper or other media is loaded c

the guides are not too tight or too loose againstSee Loading paper into the printer.

q The paper input bin may be too full. See Loadiprinter.

q Check the paper type and quality. See Printer

specifications.

Curl or wave q Check the paper type and quality. Both high tem

humidity will cause paper to curl. See Printer pspecifications.

q The paper may have sat for too long in the papeover the stack of paper in the tray. Also, try rota180 in the paper input tray.

q Try printing using the straight-through output papaper output paths.

Wrinkles or creases q Make sure that paper is loaded properly. See Lthe printer.

q Check the paper type and quality. See Printer ifi ti

Cleaning the printer


59/128

During the printing process, paper, toner, and dust accumulate inside the printer. Over time, this builduquality problems, such as toner specks or smearingtwo cleaning modes that can correct and prevent thproblems:

q Cleaning the toner cartridge area

q Cleaning the printer paper path

Cleaning the tocartridge area


60/128

Cleaning the toner cartnecessary on a regularcleaning, look for excecompartment.

WARNING!Before cleaning the pri

printer off by unplugginand then wait for the p

1 Turn the printer offand then wait for th


CAUTIONTo prevent damage, dotoner cartridge to light few minutes. Cover it ifdo not touch the black-

roller inside the printercan damage the printe

3 With a dry, lint-freeresidue from the paand the toner cartr

4 Replace the toner close the printer do

5 Plug the power corprinter.

1

2

3

4

Cleaning the printer paper pathThis process uses copier-grade paper to remove duthe paper path. Do not use bond or rough paper. Us


61/128

the paper path. Do not use bond or rough paper. Usyou are experiencing toner specks or dots on printo

will produce a page with toner debris, which should1 Ensure the printer is loaded with paper.

2 Ensure the printer is in the Ready state.

3 Press and hold the GO button for 20 seconds (i20 seconds the printer will perform a reset). Pathrough the printer.

Note After holding the GO button for 20 seconds, each olights will blink until the cleaning process is complet

Clearing printer paper jams


62/128

Occasionally, paper becomes jammed during a princauses include the following:

q The paper input trays are loaded improperly or Loading paper into the printer.

q The paper output path is changed during ratherprint job.

q Media that does not meet HP specifications is u

paper specifications.

Note Always remove all paper from the paper input trathe stack when new paper is added. This helps psheets of paper from feeding through the printer at reduces paper jams. See the sticker which you placwhile setting up the hardware.

You will be notified of a paper jam by an error in theprinter control panel lights. See Printer light pattern

Typical paper jam locations

q Toner cartridge area: See Removing a jammeq Paper input tray areas: If the page is still stick

paper input tray, pull the page from the paper infully removed. If the page cannot be removed in

Removing a jam

If the scanner is attach


63/128

If the scanner is attachyou may need to pull th

edge of the work spacehangs over the edge toextension.

1 Open the printer docan be removed wthe toner cartridge3. Otherwise, cont

2 Remove the toner place it aside, covesheet of paper.

CAUTIONPaper jams in this area

loose toner on the pagtoner on your clothes, wwater. Hot water will petoner into fabric.

CAUTION

To prevent damage to cartridge, do not exposmore than a few minutesheet of paper.


1

2


64/128

3 With both hands, g

the paper that is mincludes the middlecarefully pull it free

NoteIf the paper tears, see removing torn pieces o

4 When the jammedremoved, replace tand close the print

Note

If you had to move the pof the desk to accommscanner, check the prinpower connections to esecurely fastened.

You may need to reset

clearing a paper jam. Sprinter.

NoteRemove all paper fromtray and straighten the paper is added.

4

3

Paper jam: rempieces of paper


65/128

Sometimes a piece of ja

tear when being removfollowing procedure to pieces of paper left in t

1 Make sure the toneinstalled and the pclosed.

2 Turn the printer off As the printer restaadvance the piece

NotePrinters powered by 22

be turned off and on wiTurning the power off.


4 Remove the piece(

5 Reinstall the toner close the printer do

If the paper does not csteps 1 through 5.

1

2

3

4

Changing the p

If the printer regularly m


66/128

is fed through or more

feeds through), you maor clean the pickup rollAccessories and ordeto order a new pickup r

1 Unplug the power printer, and then acool.

2 Open the door andcartridge.

3 Locate the pickup

4 Rotate the bottom otowards the front o


1

2

3


67/128

5 Gently pull the pick

out.6 Position the new p

of the old pickup ro

7 Rotate the bottom roller towards the b

8 Reinstall the toner close the printer do

NotePlug the printer in to tu

5

6

7

8

Cleaning the pi

If you wish to clean the

th th l it f


68/128

rather than replace it, f

instructions below:Remove the pickup rollChanging the pickup r

1 Dab a lint-free clotalcohol, and then s

WARNING!Alcohol is flammable. Kand cloth away from opalcohol to dry completethe printer and pluggincord.

2 Using a dry, lint-frepickup roller to remdirt.

3 Allow the pickup rodry before reinstallprinter.

1

2

3

Resetting the printer

To reset the printer, press and hold the Go button o


69/128

To reset the printer, press and hold the Go button ocontrol panel for 5 seconds.


70/128

6 Service and sup


71/128

6This chapter provides information on the follow

q Availabilityq Obtaining hardware service

q Guidelines for repacking the printer

q Service information form

q HP Support

q

Worldwide sales and service offices

Availability

HP provides a variety of service and support option


72/128

world. Availability of these programs will vary depen

location.

Obtaining hardware service

If your hardware should fail during the warranty per

following support options:q HP repair services: HP will arrange to pick up

and return it to you within 5-10 days, depending

q HP authorized service provider: You can retulocal authorized service dealer.

q Express Exchange: HP provides a recondition

replacement printer to you on the next working received before 2 p.m. Pacific Standard Time (Uonly).

Guidelines for repacking the printer

q If possible, include print samples and 5-10 shee


73/128

other media that did not print correctly.

q Remove and retain any DIMMs (memory) instaSee Removing DIMMs.

q Remove the scanner.

q Remove and retain any cables and optional accin the printer.

CAUTION Static electricity can damage DIMMs. When handlinwear a grounded antistatic wrist strap or frequently of the DIMMs antistatic package, then touch bare m

q Remove and retain the toner cartridge.

CAUTION To prevent damage to the toner cartridge, store the original packing material or store it so that it is not e

q Use the original shipping container and packingpossible. Shipping damage as a result of inadeyour responsibility. If you have already disposedpacking material, contact a local mailing serviceon repacking the printer.

q Include a completed copy of the Service informService information form.

q HP recommends insuring the equipment for shi

Service information form


74/128

Service information form

Who is returning the equipment? Date:

Person to contact: Phone:

Alternate contact: Phone:

Return shipping address: Special sinstructio

What is being sent? Model number: Serial nu

Please attach any relevant printouts when returning equipment. Doaccessories that are not required to complete the repair (manuals, cetc.)

What needs to be done?1. Describe the conditions of the failure (What was the failure? Whawhen the failure occurred? What software were you running? Can yfailure reoccur?)

2. If the failure is intermittent, how much time elapses between failu

3. Is the unit connected to any of the following? (Please provide mad l b )

HP Support

Thank you for your purchase. Along with your produvariety of support services from Hewlett Packard an


75/128

variety of support services from Hewlett-Packard an

partners that are designed to give you the results yoand professionally.

Please have the model number, serial number, datedescription of the problem ready for your HP Suppo

The following support information is available:

q Customer Support and product repair assistancCanada)

q European Customer Support Center

q Online services

q Obtaining software utilities and electronic inform

q HP direct ordering for accessories or supplies

q HP Support Assistant compact disc

q HP service information

q HP SupportPack

q HP FIRST

Customer Support and product reassistance (U.S. and Canada)

Call (1) (208) 323-2551 Monday through Friday fromand Saturday from 9 am to 4 pm (Mountain Time) frduring the warranty period. However, your standardphone charges still apply. Have your system nearbynumber ready when calling.

Post-warranty telephone assistance is available to aproduct questions. Call (1) (900) 555-1500 ($2.50*

European Customer Support Cent

language and in-country options available

Open Monday through Friday 8:3018:00 CET


76/128

HP provides a free telephone support service durinperiod. By calling a telephone number listed below,connected to a responsive team waiting to help yousupport after your warranty has expired, you can recfee through the same telephone number. The fee isper-incident basis. When calling HP, have the followready: product name and serial number, date of pur

description of the problem.English

Ireland: (353) (1) 662-552

U.K.: (44) (171) 512-52

Dutch

International: (44) (171) 512-52

Belgium: (32) (2) 626-8806

Netherlands: (31) (20) 606-875

French

France: (33) (01) 43-62-34Belgium: (32) (2) 626-8807

Switzerland: (41) (84) 880-1111

German

Germany: (49) (180) 525-814

Austria: (43) (1) 0660-6386

Norwegian

Norway: (47) 2211-6299

Italian

Italy: (39) (2) 264-10350

Spanish

S i (34) (90) 232 1123


77/128

Spain: (34) (90) 232-1123

Portuguese

Portugal: (351) (1) 441-7199

In-country support numbers: If you require suppwarranty has expired, additional product repair servcountry is not listed below, see Worldwide sales an

Argentina 787-8080

Australia (61) (3) 272-8000

Brazil 022-829-6612

Canada (1) (208) 323-2551

China (86) (10) 65053888Chile 800-360999

Czech Republic (42) (2) 471-7321

Greece (30) (1) 689-6411

Hong Kong (852) 800-96-7729

Hungary (36) (1) 343-0310

India (91) (11) 682-6035

(91) (11) 682-6069

Indonesia (62) (21) 350-3408

Korea (82) (2) 3270-0700

Korea outside Seoul, call (82) (080) 999-070

Malaysia (60) (3) 295-2566

M i (M i Ci ) 01 800 22147

Singapore (65) 272-5300

Taiwan (886) (02) 717-005

Thailand 66 (2) 661-4011-4

T rke (90) (212) 224 592


78/128

Turkey (90) (212) 224-592

Online services

For 24-hour access to information over your modemthese services:


79/128

World Wide Web URL

Printer drivers, updated HP printer software, plus prinformation may be obtained from the following URL

in the U.S. http://www.hp.com

in Europe http://www2.hp.com

Printer drivers may be obtained from the following s

in Korea http://www.hp.co.k

in Taiwan http://www.hp.com

or the local driver website http://www.dds.com

America Online

America Online/Bertelsmann is available in the U.SGermany, and U.K. - Printer drivers, updated HP prisupport documentation to help answer your questioHP products are available. Use Keyword HP to star1-800-827-6364 preferred customer # 1118 to subs

call the appropriate number below:Austria 0222 58 58 485

France ++353 1 704 90 00

Germany 0180 531 31 64

Switzerland 0848 80 10 11

United Kingdom 0800 279 1234

CompuServetm

Obtaining software utilities and eleinformation

Obtain printer drivers.


80/128

U.S. and Canada

Phone: (1) (970) 339-7009

Mail: Hewlett-Packard C

P.O. Box 1754

Greeley, CO 80632U.S.A.

Fax: (1) (970) 330-7655

Asia-Pacific countries

Contact Fulfill Plus at (65) 740-4477 (Hong Kong, InPhilippines, Malaysia, or Singapore). For Korea, ca3270-0805 or (82) (2) 3270-0893.

Australia, New Zealand, and India

For Australia and New Zealand, call (61) (2) 565-60

For India, call (91) (11) 682-6035.

Europe

Call (44) (142) 986-5511.

HP direct ordering for accessories

Call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Can


81/128

HP Support Assistant compact disThis support tool offers a comprehensive online infodesigned to provide technical and product informatiproducts. To subscribe to this quarterly service in thcall 1-800-457-1762. In Hong Kong, Indonesia, MalSingapore, call Fulfill Plus at (65) 740-4477.

HP service information

To locate HP-Authorized Service Providers, call 1-8(U.S.) or 1-800-387-3867 (Canada).

HP SupportPackCall 1-800-835-4747 (U.S. only)

All other locations, contact your authorized dealer.

HP FIRST

HP FIRST fax will deliver detailed troubleshooting incommon software and troubleshooting tips for your from any touch tone phone and request up to three call. These documents will be sent to the fax of you

Australia (61) (0) 3 9272 262

Austria 0660-8128

Belgium (Dutch) 0800 1 1906

Belgium (French) 0800 1 7043

Hong Kong (852) 2506-2422

Hungary (36) (1) 252-4647

India +91 (0) 11 682 603

Indonesia +62 (0) 21 352 204


82/128

Indonesia +62 (0) 21 352 204

Italy 1678-59020

Korea +82 (0) 02 769 054

Malaysia +60 (0) 3 298 2478

Netherlands 0800-0222420

New Zealand +64 (0) 09 356 664Norway 800-11319

Portugal 05 05 313342

Philippines +65 275 7251

Singapore +65 275 7251

Spain 900-993123

Sweden 020-79-5743

Switzerland (German) 0800-551527

Switzerland (French) 0800-551526

Taiwan (886) (2) 719-5589Thailand +66 (0) 2 661 3511

United Kingdom 0800-960271

United States 1 (800) 333-1917

Worldwide sales and service offices

Before calling an HP Sales and Service office, be sure to contact thCustomer Support Center number listed in the HP Support section


83/128

not be returned to the following offices.

Argentina

Hewlett-Packard Argentina S.A.Montaeses 2140/50/601428 Buenos AiresPhone: (54) (1) 787-7100

Fax: (54) (1) 787-7213

Australia

Hewlett-Packard Australia Ltd.31-41 Joseph StreetBlackburn, VIC 3130Phone: (61) (3) 272-2895Fax: (61) (3) 898-7831Hardware Repair Center:Phone: (61) (3) 272-8000Extended Warranty Support:Phone: (61) (3) 272-2577Customer Information Center:Phone: (61) (3) 272-8000

Austria

Hewlett-Packard GmbHLieblgasse 1A-1222 ViennaPhone: (43) (1) 25000-555Fax: (43) (1) 25000-500

Belgium

Hewlett-Packard Belgium S.A. NVBoulevard de la Woluwe-Woluwedal 100-

Canada

+HZOHWW3DFNDUG&D

7UDQV&DQDGD

6RXWK6HUYLFH5RDG

.LUNODQG4XpEHF+

3KRQH

)D[

Hewlett-Packard (Ca5150 Spectrum WayMississauga, OntarioPhone: (1) (905) 206Fax: (1) (905) 206-47

Chile

Hewlett-Packard de Avenida Andres BelloLos CondesSantiago, Chile

China

China Hewlett-PackaLevel 5, West Wing OChina World Trade CNo. 1, Jian Guo MenBeijing 100004Phone: (86) (10) 650

Fax: (86) (10) 6505-1Hardware Repair CeWarranty Support:Phone: (86) (10) 626(86) (10) 6261 4167

Czech Republic

Hewlett-Packard s. r. o.Novodvorsk 82CZ-14200 Praha 4Phone: (42) (2) 613-07111

Germany

Hewlett-Packard GmHerrenberger Strae71034 BblingenPhone: (49) (180) 53


84/128

Fax: (42) (2) 471-7611

Denmark

Hewlett-Packard A/SKongevejen 25DK-3460 BirkerdDenmark

Phone: (45) 3929 4099Fax: (45) 4281-5810

Far East Region

Hewlett-Packard Asia Pacific Ltd.17-21/F Shell Tower, Times Square1 Matheson Street, Causeway Bay

Hong KongPhone: (852) 2599-7777Fax: (852) 2506-9261Hardware Repair Center:Phone: (852) 2599-7000Extended Warranty Support:Phone: (852) 2599-7000Customer Information Center:

Phone: (852) 2599-7066

Finland

Hewlett-Packard OyPiispankalliontie 17FIN-02200 EspooPhone: (358) (9) 887-21

Fax: (358) (9) 887-2477

France

Hewlett Packard France

(49) (180) 525-8143Fax: (49) (180) 531-6

Greece

Hewlett-Packard Hel62, Kifissias AvenueGR-15125 Maroussi

Phone: (30) (1) 689-Fax: (30) (1) 689-650

Hungary

Hewlett-Packard MagErzsbet kirlyn tjH-1146 Budapest

Phone: (36) (1) 461-Fax: (36) (1) 461-822Hardware Repair CePhone: (36) (1) 343-Customer InformatioPhone: (36) (1) 343-

India

Hewlett-Packard IndiPaharpur Business C21 Nehru PlaceNew Delhi 110 019Phone: (91) (11) 647Fax: (91) (11) 646-11Hardware Repair Ce

Warranty Support:Phone: (91) (11) 642(91) (11) 682-6042

Italy

Korea

Hewlett-Packard Korea25-12,Yoido-dong, Youngdeungpo-kuSeoul 150-010

New Zealand

Hewlett-Packard (NZPorts of Auckland BuPrinces Wharf, QuayP.O. Box 3860


85/128

Phone: (82) (2) 769-0114Fax: (82) (2) 784-7084Hardware Repair Center:Phone: (82) (2) 3270-0700(82) (2) 707-2174 (DeskJet)(82) (2) 3270-0710 (Hardware)Extended Warranty Support:Phone: (82) (2) 3770-0365 (Bench)(82) (2) 769-0500 (Onsite)

Latin AmericanHeadquarters

5200 Blue Lagoon Drive Suite 950Miami, FL 33126,USAPhone: (1) (305) 267-4220

Mxico

Hewlett-Packard de Mxico, S.A. de C.V.Prolongacin Reforma No. 700Lomas de Santa Fe01210 Mxico, D.F.Phone: 01-800-22147

Outside Mexico CityPhone: 01 800-90529

Middle East/Africa

ISB HP Response CenterHewlett-Packard S.A.Rue de Veyrot 39

P.O. Box 364CH-1217 Meyrin - GenevaSwitzerlandPhone: (41) (22) 780-4111

AucklandPhone: (64) (9) 356-Fax: (64) (9) 356-662Hardware Repair CeWarranty Support:Phone: (64) (9) 0800Customer InformatioPhone: (64) (9) 0800

Norway

Hewlett-Packard NorPostboks 60 SkyenDrammensveien 169N-0212 OsloPhone: (47) 2273-56Fax: (47) 2273-5610

Poland

Hewlett-Packard PolsAl. Jerozolimskic 18102-222 WarszawaPhone: (48-22) 608-7Fax: (48-22) 608-76-

Russia

AO Hewlett-PackardBusiness Complex B129223, Moskva, ProPhone: (7) (95) 928-

Fax: (7) (95) 974-782

Singapore

Hewlett Packard Sin

Spain

Hewlett-Packard Espaola, S.A.Carretera de la Corua km 16.500E-28230 Las Rozas, MadridPhone: (34) (1) 626-1600

Turkey

Hewlett-Packard ComBilgisayar Ve lm 19 Mayis Caddesi NoBaran Plaza Kat: 12


86/128

Fax: (34) (1) 626-1830

Sweden

Hewlett-Packard Sverige ABSkalholtsgatan 9S-164 97 KistaPhone: (46) (8) 444-2000

Fax: (46) (8) 444-2666

Switzerland

Hewlett-Packard (Schweiz) AGIn der Luberzen 29CH-8902 Urdorf/ZrichPhone: (41) (084) 880-11-11

Fax: (41) (1) 753-7700

Taiwan

Hewlett-Packard Taiwan Ltd.8th Floor337, Fu-Hsing North RoadTaipei, 10483

Phone: (886) (02) 717-0055FAX: (886) (02) 514-0276Hardware Repair Center, call:North (886) (02) 717-9673Central (886) (04) 327-0153South (886) (080) 733-733Extended Warranty Support Contact:Phone: (886) (02) 714-8882

Thailand

Hewlett-Packard (Thailand) Ltd.23 25/f Vibulthani Tower II

80220 Sisli-IstanbulPhone: (90) (212) 22Fax: (90) (212) 224-5

United Kingd

Hewlett-Packard LtdCain Road

BracknellBerkshire RG12 1HNPhone: (44) (134) 43Fax: (44) (134) 436-3

United States

Hewlett-Packard Com

11311 Chinden BlvdBoise, ID 83714USAPhone: (208) 323-25HP FIRST fax: (800)334-4809Authorized repair: (8

VenezuelaHewlett-Packard de VLos Ruices Norte3A Transversal

Edificio Segre CaracPhone: (58) (2) 239-Fax: (58) (2) 239-308

A Printer specifica


87/128


q

Specificationsq FCC compliance

q Environmental Product Stewardship Progra

q Material safety data sheet

q Regulatory statements

Specifications

Printer specifications

E i t l ifi ti


88/128

Environmental specifications

Operating environment Printer plugged into an AC outlet:q Temperature: 10 C to 32.5 C (50 F

q Humidity: 20%80% (no condensation

Storage environment Printer unplugged from an AC outlet:q Temperature: 0 C to 40 C (32 F to 1

q Humidity: 10%90% (no condensation

Acoustics

Noise level During printing: 6.1 Bels sound power leve(per ISO 9296)(HP LaserJet 1100 tested aq Sound pressure level (bystander posit

q Sound pressure level (operator positio

During standby and sleep mode: silent

Electrical specifications

Power requirements q 100-120v (+/-10%), 50/60 Hz (+/-2); 1

or

q 220v (+/-10%), 50/60 Hz (+/-2 Hz)

q 220-240v (+/-10%), 50 Hz (+/-2 Hz)

Power consumption q During printing: 170 watts (average)

q During standby and power save: 6 wa

Physical specifications

Dimensions q Width: 367 mm (14.5 in.)

D h ( i )

Printer specifications (continued)


89/128

q Depth: 325 mm (12.8 in.)

q Height: 378 mm (14.9 in.)

Weight (cartridge installed) 7.3 kg (16.1 lb)

Printer capacities and ratings

Print speed 8 pages per minute (letter size paper)

Paper input bin capacity 125 sheets of regular weight 20 lb (75 g/menvelopes

Paper output bin capacity 125 sheets of regular weight 20 lb (75 g/m

Minimum paper size 76 x 127 mm (3 x 5 in.)

Maximum paper size 216 x 356 mm (8.5 x 14 in.)

Base memory 4 MB of ROM and 2 MB of RAM

Upgrade memory expansion One DIMM slot available for a 4, 8, or 16 M

Print resolution 600 dots per inch (dpi)

Duty cycle 7,000 single-sided pages per month

FCC compliance

This equipment has been tested and found to compfor a Class B digital device, pursuant to Part 15 of t

These limits are designed to pro ide reasonable pro


90/128

These limits are designed to provide reasonable proharmful interference in a residential installation. Thigenerates, uses, and can radiate radio frequency einstalled and used in accordance with the instructioharmful interference to radio communications. Howguarantee that interference will not occur in a particthis equipment does cause harmful interference to r

reception, which can be determined by turning the eon, the user is encouraged to try to correct the intermore of the following measures:

q Reorient or relocate the receiving antenna.

q Increase separation between equipment and re

q Connect equipment to an outlet on a circuit diffe

which the receiver is located.q Consult your dealer or an experienced radio/TV

Note Any changes or modifications to the printer that areapproved by HP could void the users authority to oequipment.

Use of a shielded interface cable is required to complimits of Part 15 of FCC rules.

Environmental Product Stewardship Pro

Protecting the Environment

Hewlett Packard Company is committed to providin


91/128

Hewlett-Packard Company is committed to providinin an environmentally sound manner. This HP Lasebeen designed with several attributes to minimize imenvironment.

This HP LaserJet printer eliminates:

Ozone productionThe printer uses charging rollers in the electrophotoand therefore generates no appreciable ozone gas

This HP LaserJet printer design reduces

Energy consumption

Energy usage drops to as little as 6 W while in low-(PowerSave) mode. Not only does this save naturalalso saves money without affecting the high performprinter. This product qualifies for ENERGY STAR. ENvoluntary program established to encourage the deenergy-efficient office products. ENERGY STAR is a

service mark of the U.S. EPA.

As an ENERGY STARpartner, Hewlett-Packard Comdetermined that this product meets ENERGY STARenergy efficiency.

The design of this HP LaserJet printer farecycling of:

Plastics

Plastic parts have markings according to internation

enhance the ability to identify plastics for recycling p


92/128

enhance the ability to identify plastics for recycling pend of the printers life.

HP toner cartridges

In many countries, this products toner cartridge/drureturned to HP through the HP Planet Partners TonRecycling Program. This easy to use program is av

countries. Multi-lingual program information and insincluded in every new HP Toner Cartridge box.

HP Cartridge Recycling Program inform

Since 1990, the HP LaserJet Toner Cartridge Recyccollected more than 12 million used toner cartridges

may have been discarded in the worlds landfills. Thtoner cartridges go to a collection center and then tshipped to our recycling partners who disassemble parts for recycling. After a thorough quality inspectiosuch as nuts, screws, and clips are reclaimed for uscartridges. Remaining materials are separated and raw materials for use by other industries to make a

products. Over 95% by weight of each returned cartfor recycling. For more information in the U.S., call 2445) or visit the HP LaserJet Supplies website at hwww.ljsupplies.com/planetpartners/. Non-US custolocal HP Sales and Service Office for further informthe HP Planet Partners LaserJet Toner Cartridge R

PaperThis printer is suited for the use of recycled papers meets the guidelines outlined in the HP LaserJet PrSpecifications Guide See Accessories and orderin

Material safety data sheet

The Toner Cartridge/Drum MSDS can be obtained HP LaserJet Supplies website at http://www.ljsuppl

planetpartners/datasheets htm If you do not have a


93/128

planetpartners/datasheets.htm. If you do not have ainternet, try calling the U.S. HP FIRST (Fax InformaSupport Technology) at (1) (800) 231-9300. Use Indlisting of the Toner Cartridge/Drum Material/ChemicSheets. Non-US customers should refer to the frontappropriate phone numbers and information.

Regulatory statements

Declaration of Conformityaccording to ISO/IEC Guide 22 and EN45014

Manufacturer's Name: Hewlett Packard Company


94/128

Manufacturer s Name: Hewlett-Packard Company

Manufacturer's Address: 11311 Chinden Boulevard

Boise, Idaho 83714-1021, USA

declares that the product

Product Name: HP LaserJet 1100

Model Number: C4224A

Product Options: ALL

conforms to the following Product Specifications:

Safety: IEC 950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+A2+A3+

IEC 825-1:1993 / EN 60825-1:1994 Class 1 (Laser/LED)

EMC: CISPR 22:1993+A1 / EN 55022:1994 Class B1

EN 50082-1:1992

IEC 801-2:1991 / prEN 55024-2:1992 - 4 kVIEC 801-3:1984 / prEN 55024-3:1991 - 3 V/m

IEC 801-4:1988 / prEN 55024-4:1992 - 0.5 k

1.0 k

IEC 1000-3-2:1995 / EN61000-3-2:1995

IEC 1000-3-3:1994 / EN61000-3.3:1995

FCC Title 47 CFR, Part 15 Class B2) / ICES-003, Issue 2 / V

AS / NZS 3548:1992 / CISPR 22:1993 Class B1)

Supplementary Information:

The product herewith complies with the requirements of the following Directives amarking accordingly:

the EMC directive 89/336/EEC

the Low-Voltage Directive 73/23/EEC

The product was tested in a typical configuration with Hewlett-Packard Personal CThis Device complies with Part 15 of the FCC Rules. Operation is subject to the follo(1) this device may not cause harmful interference, and (2) this device must accereceived, including interference that may cause undesired operation.

Laser safety statement

The Center for Devices and Radiological Health (CDFood and Drug Administration has implemented regproducts manufactured since August 1, 1976. Com

mandatory for products marketed in the United Statcertified as a Class 1 laser product under the U S


95/128

mandatory for products marketed in the United Statcertified as a Class 1 laser product under the U.SHealth and Human Services (DHHS) Radiation PerStandard according to the Radiation Control for Heaof 1968.

Since radiation emitted inside the printer is completeprotective housings and external covers, the laser b

escape during any phase of normal user operation.

WARNING! Using controls, making adjustments, or performing than those specified in this users guide may result hazardous radiation.

Canadian DOC regulations

Complies with Canadian EMC Class B requirement

Conforme la classe B des normes canadiennes lectromagntiques. CEM.

Korean EMI statement

Laser statement for Finland

LASERTURVALLISUUS

LUOKAN 1 LASERLAITE

KLASS 1 LASER APPARATHP L J 1100 l ki j i i k j k


96/128

HP LaserJet 1100 -laserkirjoitin on kyttjn kannaluokan 1 laserlaite. Normaalissa kytss kirjoittimeest lasersteen psyn laitteen ulkopuolelle.

Laitteen turvallisuusluokka on mritetty standardin(1993) mukaisesti.

VAROITUS!

Laitteen kyttminen muulla kuin kyttohjeessa msaattaa altistaa kyttjn turvallisuusluokan 1 ylittvnkymttmlle lasersteilylle.

VARNING!

Om apparaten anvnds p annat stt n i bruksanvspecificerats, kan anvndaren utsttas fr osynlig laverskrider grnsen fr laserklass 1.

HUOLTO

HP LaserJet 1100 -kirjoittimen sisll ei ole kyttjolevia kohteita. Laitteen saa avata ja huoltaa ainoas

huoltamiseen koulutettu henkil. Tllaiseksi huoltotkatsota vriainekasetin vaihtamista, paperiradan pumuita kyttjn ksikirjassa lueteltuja, kyttjn tehtarkoitettuja yllpitotoimia, jotka voidaan suorittaa ilerikoistykaluja.

VARO!

Mikli kirjoittimen suojakotelo avataan, olet alttiina nlasersteilylle laitteen ollessa toiminnassa. l kats

VARNING!

B Paper specificat


97/128


q Printer paper specifications

q Supported paper sizes (printer)

q Guidelines for using paper

Printer paper specifications

HP LaserJet printers produce excellent print qualityaccepts a variety of media, such as cut-sheet pape

recycled paper), envelopes, labels, transparencies, custom-size paper Properties such as weight grain


98/128

custom size paper. Properties such as weight, graincontent are important factors affecting printer perforquality.

The printer can use a variety of paper and other priaccordance with the guidelines in this manual. Papemeet these guidelines may cause the following prob

q Poor print quality

q Increased paper jams

q Premature wear on the printer, requiring repair

For best results, use only HP brand paper and printPackard Company cannot recommend the use of o

Because they are not HP products, HP cannot influtheir quality.

It is possible for paper to meet all of the guidelines istill not produce satisfactory results. This might be timproper handling, unacceptable temperature and hother variables over which Hewlett-Packard has no

Before purchasing a large quantity of paper, make srequirements specified in this user guide and in thePrinter Family Paper Specification Guide. (To orderAccessories and ordering information.) Always tespurchasing a large quantity.

CAUTION Using paper outside HP specifications may cause pprinter, requiring repair. This repair is not covered bPackard warranty or service agreements.

Guidelines for using paper

For best results, use conventional 20 lb (75 g/m2) pthe paper is of good quality, and free of cuts, nicks, t

particles, dust, wrinkles, voids, and curled or bent e


99/128

If you are unsure what type of paper you are loadingrecycled), check the label on the package of paper.

Some paper causes print quality problems, jammingthe printer.

Symptom Problem with Paper Solution

Poor print quality or toneradhesion.Problems with feeding.

Too moist, too rough, toosmooth, or embossed; faultypaper lot.

Try anothebetween 104-6% moist

Dropouts, jamming, curl. Stored improperly. Store papeproof wrapp

Increased gray backgroundshading.

Too heavy. Use lighter

Excessive curl.Problems with feeding.

Too moist, wrong graindirection or short-grainconstruction.

Use long-gPrint using through ou

Jamming, damage to printer. Cutouts or perforations. Do not useor perforati

Problems with feeding. Ragged edges. Use good q

Labels

Label construction

When selecting labels, consider the quality of each

q Adhesives: The adhesive material should be st(200 C) h i i


100/128

(200 C), the printers maximum temperature.

q Arrangement: Only use labels with no exposedthem. Labels can peel off sheets with spaces becausing serious jams.

q Curl: Prior to printing, labels must lie flat with n

mm (0.5 in.) of curl in any direction.q Condition: Do not use labels with wrinkles, bub

indications of separation.

Transparencies

Transparencies used in the printer must be able to w(200 C), the printers maximum temperature.

Envelopes

Envelope construction

Envelope construction is critical. Envelope fold lines

considerably, not only between manufacturers, but afrom the same manufacturer. Successful printing on


101/128

o t e sa e a u actu e Success u p t g odepends upon the quality of the envelopes. When senvelopes, consider the following components:

q Weight: The weight of the envelope paper shou28 lb

(105 g/m2

), or jamming may result.q Construction: Prior to printing, envelopes shou

than 6 mm (0.25 in.) curl and should not contaithat trap air may cause problems.)

q Condition: Make sure envelopes are not wrinkotherwise damaged.

q Sizes: From 90 by 160 mm (3.5 by 6.3 in.) to 17by 10 in.).

Envelopes with double-side-seams

Double-side-seam construction has vertical seams the envelope rather than diagonal seams. This style

likely to wrinkle. Be sure the seam extends all the wthe envelope as illustrated below.

Acceptable

Unacceptable

Envelopes with adhesive strips or flaps

Envelopes with a peel-off adhesive strip or with morthat folds over to seal must use adhesives compatiband pressure in the printer: 392 F (200 C). The exstrips might cause wrinkling, creasing, or jams.

E l t


102/128

Envelope storage

Proper storage of envelopes helps contribute to gooEnvelopes should be stored flat. If air is trapped in acreating an air bubble, the envelope may wrinkle du

Card stock and heavy media

Many types of card stock can be printed from the paincluding index cards and postcards. Some card stobetter than others because its construction is betterthrough a laser printer.

For optimum printer performance, do not use paper


103/128

p p p p p

(157 g/m2). Paper that is too heavy might cause misproblems, paper jams, poor toner fusing, poor print excessive mechanical wear.

Note Printing on heavier paper may be possible if the tracapacity, and paper with a smoothness rating of 100used.

Card stock construction

q Smoothness: 36-42 lb (135-157 g/m2) card sto

smoothness rating of 100-180 Sheffield. 16-36 card stock should have a smoothness rating of

q Construction: Card stock should lie flat with lein.) of curl.

q Condition: Make sure card stock is not wrinkleotherwise damaged.

q Sizes: Use only card stock within the following Minimum: 76 by 127 mm (3 by 5 in.)

Maximum: 312 by 470 mm (12.28 by 18.5 in

Card stock guidelines

q

If cards curl or jam, print using the straight-throq Set margins at least 2 mm (0.08 inch) away from

paper.


104/128

C Memory (DIMM


105/128


q Installing DIMMs (memory)

q Test DIMM installation

q Removing DIMMs

Installing DIMMs (memory)

Adding memory (RAM HP LaserJet 1100 will

print more complex pri

To install DIMMs follow


106/128

To install DIMMs, followbelow:

CAUTIONHandling a DIMM chip

wearing a grounded, acan damage the DIMM

1 Unplug the printer.

2 Open the printer mgently pulling out a

bottom edge until titself.

3 Remove the DIMManti-static bag in wgrasping the chip o


1

2

3

4 Position the DIMM

located inside the

door. The gold conpointing down and

4


107/128

should be on the le

5 Carefully press thethe slot, ensuring itthe way down. The

should rotate inwa6 Lock the cam latch

pressing the handlother.

5

6

Test DIMM installation

Test the DIMM installation by printing a self-test pagthe memory available specified on the page. See

page.


108/128

Removing DIMMs

To remove DIMMs, follobelow:

CAUTION


109/128

Handling a DIMM chip wearing a grounded, acan damage the DIMM

1 Unplug the printer.2 Open the printer m

gently pulling out abottom edge until titself.

3 Unlock the cam lat

them outward.4 Grasp the DIMM c

edge, gently pull stthen remove the chprinter.

NoteStore the DIMM chip in

1

2

3


110/128

D Warranty andlicensing


111/128


q Hewlett-Packard software license agreeme

q Hewlett-Packard limited warranty statemen

q Limited warranty for toner cartridge life

Hewlett-Packard software license agree

ATTENTION: USE OF THE SOFTWARE IS SUBJEHP SOFTWARE LICENSE TERMS SET FORTH B

THE SOFTWARE INDICATES YOUR ACCEPTANCLICENSE TERMS.

HP SOFTWARE LICENSE TERMS


112/128

HP SOFTWARE LICENSE TERMS

The following License Terms govern your use of theSoftware unless you have a separate signed agreem

License Grant. HP grants you a license to use one

Software. "Use" means storing, loading, installing, edisplaying the Software. You may not modify the Soany licensing or control features of the Software. If tlicensed for concurrent use, you may not allow momaximum number of authorized users to Use the Sconcurrently.

Ownership. The Software is owned and copyrightedthird-party suppliers. Your license confers no title tothe Software and is not a sale of any rights in the Soparty suppliers may protect their rights in the event these License Terms.

Copies and Adaptations. You may only make copiesthe Software for archival purposes or when copying

an essential step in the authorized Use of the Softwreproduce all copyright notices in the original Softwor adaptations. You may not copy the Software ontonetwork.

No Disassembly or Decryption. You may not disassdecompile the Software unless HP's prior written co

In some jurisdictions, HP's consent may not be requdisassembly or decompilation. Upon request, you wreasonably detailed information regarding any disasdecompilation You may not decrypt the Software un

Transfer. Your license will automatically terminate upthe Software. Upon transfer, you must deliver the Sany copies and related documentation, to the transftransferee must accept these License Terms as a ctransfer.

Termination. HP may terminate your license upon ncomply with any of these License Terms. Upon termimmediately destroy the Software, together with all


113/128

y y , gadaptations, and merged portions in any form.

Export Requirements. You may not export or re-expor any copy or adaptation in violation of any applicaregulations.

U.S. Government Restricted Rights. The Software aaccompanying documentation have been developeprivate expense. They are delivered and licensed acomputer software as defined in DFARS 252.227-7DFARS 252.211-7015 (May 1991), or DFARS 252.2(Jun 1995), as a commercial item as defined in FA

(Jun 1987), or as Restricted computer software as52.227-19 (Jun 1987) (or any equivalent agency regcontract clause), whichever is applicable. You have provided for such Software and any accompanying the applicable DFARs or FAR clause or the HP stanagreement for the product involved.

Hewlett-Packard limited warranty statem

1. HP warrants to you, the end-user customer, that HP hardware, asupplies will be free from defects in materials and workmanship

DURATION OF WARRANTY:

One year from date of purchase.


114/128

supplies, will be free from defects in materials and workmanshippurchase, for the period specified above. If HP receives notice oduring the warranty period, HP will, at its option, either repair orwhich prove to be defective. Replacement products may be eithe

2 HP warrants to you that HP software will not fail to execute its pinstructions after the date of purchase, for the peri

HP Laserjet 1100 Manual

Documents