Hp It Performance Suite Customer Presentation

©2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

Perform Better

Speaker NameTitle

Every business leader—including IT—has or should have a performance system.

It can and should be digitized and automated.

It’s important that its coverage is comprehensive.

And cascaded throughout the organization.

It can continuously improve by featuring best practices from the broader professional community.

HP SOFTWARE POINT OF VIEW

A new world is emerging

Hybrid Consumerization

Agility

Hybrid delivery demands new ways to operate and optimize

• Ensure the success, security and integrity of end-to-end business processes

• Instrument thousands of assets across the IT domain• Correlate insights to optimize decisions and IT investments

Pressure for IT investments to perform better

INNOVATION

70%

30%

OPERATIONS

Average Best in Class

50%

50%

Agility

Flexibility

Lower costs

Source: Forrester Research, IT Balanced Scorecard Value Metrics Revisited, January 21, 2011

6

HP IT Performance Suite

Seamless, secure, context-aware experience for the connected IT executive

CHIEF INFORMATION OFFICER $5 Trillion annual IT spend

KPI-driven coverage of the entire IT landscape


APPLICATIONDEVELOPMENT

OPERATIONSFINANCE, PLANNING & ADMINISTRATION

Security10 KPIs

Information Management

33 KPIs

Operations71 KPIsApplication Lifecycle

Management57 KPIs

Finance23 KPIs

Project ManagementOffice 21 KPIs

170 KPIs via HP research

150+ KPIs captured

digitally today

50+ KPIs directly measured

in Executive Scorecard

19% annual IT spend

70% annual IT spend

11% annual IT spend

8

HP IT Executive Scorecard

• Single pane of glass for IT performance with Industry’s broadest coverage of IT investment

• Key Performance Indicators cascaded throughout the portfolio• Open data model and studio for KPI expansion and

customization

IT EXECUTIVE SCORECARD

DEMO

Extensibility, Orchestration, and Analytics

Strategy, Planning, and Governance

Services and Support

Application Lifecycle

Management

Information Management

IT Operations Management

Security Intelligence and Risk Management

Perform Better.

HP IT Performance Suite Overview

Perform Better.



STRATEGY, PLANNING, AND GOVERNANCE

Executive Scorecard

IT FinancialManagement

Project and Portfolio Management

Application Portfolio Management

Workforce and Vendor Management

SERVICES AND SUPPORT

AssessmentServices

ManagedServices SupportConsulting Education

Configuration Management System

Network Management

SystemManagement

Development Management

Information Archiving

Enterprise Records

Management

APPLICATION LIFECYCLE MANAGEMENT

OPERATIONS MANAGEMENT

INFORMATION MANAGEMENT

Application Quality

Management

Requirements Management

Client Automation

Data Center Automation

AssetManagement

IT Service Management

ApplicationSecurity

Validation

Application Governance

Performance Validation

Application Availability

and Performance

Data Protection

Software Security Assurance (SSA)

Security Information and Event Management Network Security

SECURITY INTELLIGENCE AND RISK MANAGEMENT

Perform Better.




Executive Scorecard






AssessmentServices



Network Management

SystemManagement



Enterprise Records

Management




Application Quality

Management


Client Automation


AssetManagement


ApplicationSecurity

Validation




and Performance

Data Protection




SaaS

SaaS

SaaS

SaaS

SaaS

SaaS

SaaS

SaaS

SaaS

SaaS

SaaS

Perform Better.

HP Software Services

THE HP IT PERFORMANCE SUITE

EDUCATION SERVICES

STRATEGIC ADVISORY SERVICES

Transformational Experience Workshop - IT Performance

Suite

IT Performance Management Service

Discovery and Roadmap Services


SOFTWARE-AS-A-SERVICE

SOLUTION CONSULTING SERVICES

For entire IT Performance SUITE

CIO Standard Edition

IMPLEMENTATION SERVICES

HP Software Implementation Services

SUPPORT SERVICES Including Premier Support

PROFESSIONAL SERVICES

ASSETMANAGEMENT

HP IT Performance Suite—CIO Edition Standard

PROJECT & PORTFOLIO

MANAGEMENT

EXECUTIVESCORECARD

FINANCIAL PLANNING& ANALYSIS

• 20 pre-built KPIs—best practice performance insights• Automatic performance data aggregation• Transparent IT performance reporting

Actual results from HP Software customers

Better performance means better outcomes

$5M/yr saved by cutting mean time to

resolution to seconds

$19M/yr saved through 50% lower

software testing costs

$32M/yr saved in change management

labor costs

Realize cost efficiencies

Improve service to customers3x improvement in first

call resolution rates

9x faster retrieval of patient records

66% reduction in unplanned failure rates

900% faster recovery from business critical

outages

We help customers turn visibility into action

See Understand Act

GOALS– Ensure availability and performance of Boeing

Communication Systems (BCS), a Siebel call center application

SOLUTION– HP IT Performance Suite – IT Operations

Management– HP Services and Support

RESULTS– Availability rose from “unacceptable” to 99.83%– 90% reduction in MTTR– 96.2% reduction in end user impact hours– 160 applications supported by only six full-time

employees

Boeing’s IT performance soarsPerforming better in manufacturing

Click for full story

http://h20195.www2.hp.com/V2/GetDocument.aspx?docname=4AA2-0271ENW&cc=us&lc=en

http://h20195.www2.hp.com/V2/GetDocument.aspx?docname=4AA2-0271ENW&cc=us&lc=en

Bon-Ton’s profit from broad IT transformationPerforming better in retail

Click for full story

GOALS– Proactively manage and protect stored email and

data more effectively with the IAP and Data Protector

SOLUTION– HP IT Performance Suite – Information

Management

RESULTS– Zero data loss and interruption from eight

incidents of system outages– 99% backup and recovery success rates– Increased time and budget savings from e-

discovery in hours vs. days– 210 basis point increase in gross margin in 2009

despite recession, due to increased efficiencies

http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA0-8258ENW.pdf

http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA0-8258ENW.pdf

GOALS– Create high-quality, low-cost IT service– Eliminate operational inefficiencies, minimize

human error– Increase response to future changes, maximize

customer satisfaction

SOLUTION– HP IT Performance Suite – IT Operations

Management

RESULTS– Enhanced IT service operation productivity and

reduced operation costs– Increased server to admin ratio by 65%– Decreased installation patch times by 50%– Reduced overtime work hours by 20%– Enhance accuracy of resource audit

Samsung SDS automates data center operationsPerforming better in services

GOALS– Comply with HIPAA/HITECH requirements and

internal security regulations– Provide visibility into the full-range of security

events and integrate security data on a single console

SOLUTION– HP IT Performance Suite – Security Information

and Event Management

RESULTS– Reduces false positives by filtering down 22

million security events per day– Improves security posture by reducing log

searches from hours to a matter seconds

Priority Health’s mission to protect member dataPerforming better in healthcare

Deloitte optimizes business outcomes of project portfolioPerforming better in professional services

GOALS– Gain real-time visibility and transparency of

proposed investments across all areas of Deloitte Australia

– Consistent management of approved projects; including project management, processes, issues, risks, capacity

SOLUTION– HP IT Performance Suite – Strategy, Planning &

Governance family via Software as a Service

RESULTS– Provided a holistic, prioritised view of the firm’s

portfolio of initiatives ensuring alignment to individual business units and the firm’s strategy

– Enabled quicker achievement of value return by technology enabling what was previously a manual process

– Able to spend more time on analysis of prioritiesagainst strategies

Summary—Why work with HP?

FLEXIBILITY

You pick the platform as opposed to the vendor.

AGILITY

Protect and leverage the investments you’ve already made while taking advantage of the cloud in all its forms.

LOWER COSTS

Start with better visibility into the top IT KPIs so that you can make the tradeoffs and optimize the business of IT.

Next steps

• See a demo or presentation of the IT Executive Scorecard

• Schedule a workshop

– Transformation Experience Workshop for IT Performance

– IT Performance Management Service

• Join a community of experts

– www.hp.com/go/discoverperformance/reg

• Take an online assessment

– www.hp.com/go/CIOAssessment

– www.hp.com/go/CloudAssess

• Attend an upcoming event

http://www.hp.com/go/discoverperformance/reg

http://www.hp.com/go/CIOAssessment

http://www.hp.com/go/discoverperformance/reg

Get report

Online Cloud & CIO Assessment Tools2

Take online assessment

1

Watch video—how to interpret results

3Discuss results withHP rep (qualified lead)

4

25

Expert communities

26HP Confidential

Perform Better

PERFORM

BETTER


Additional ModulesTo be removed when deck is final


HP Software OverviewPerform Better

A software company unlike any other

Customers in 94%

of the Fortune 100

6th largest software company in the world

Nearly

50,000 customers

90% repeat customers

Over $10 billion invested in software toimprove IT Performance

100% focused

on helping IT perform

better

Helping leading enterprises perform better


IT Performance SuiteCIO Edition Standard

Perform Better

ASSETMANAGEMENT

HP IT Performance Suite—CIO Edition Standard

PROJECT & PORTFOLIO

MANAGEMENT

EXECUTIVESCORECARD

FINANCIAL PLANNING& ANALYSIS

• 20 pre-built KPIs—best practice performance insights• Automatic performance data aggregation• Transparent IT performance reporting

Bundle includes over 20 out-of-the-box

KPIsThe CIO Edition: Instant Value for Our Best Customers







AssessmentServices



Network Management

SystemManagement



Enterprise Records

Management




Application Quality

Management


Client Automation


AssetManagement


ApplicationSecurity

Validation




and Performance

Data Protection




Executive Scorecard


Out of the box KPIsCIO Edition Standard

FPA

PPM

AM

BSM

SM

SLM (BSM & SM) External

LEGEND

Cu

stom

ers

Improve service delivery performance

% service performance

not met MTTR MTBF

Improve customer satisfaction

% of met SLOs for

IT process activities

Incident outages

% of satisfied

customers

Improve project execution

Average service

availability

% of met SLAs

% of project

tasks on time

% of projects on time

% of healthy projects

% projects with

unresolved urgent issues

% of deviation

of planned hours

Op

era

tion

al

Exc

elle

nce

Improve responsiveness

Achieve process excellence

% reopened incidents

% escalated incidents

% urgent changes

% outages due to

changes

% SLA expirations

% unauthorized implemented

changes

% SLAs coverage

% assets in maintenance

Avg. age of hard-ware

assets

% problems with RC

Time-to-market:

new products / services

Avg. project initiation time

% interactions

in backlog

% incident aging

Avg. time to procure

% of FCR

% problems resolved within

required time

Problem queue rate

Futu

re

Ori

en

tati

on Improve staff

satisfaction

Improve staff effectiveness % of FTE

% employees exceeding leadership

competency model

% project effort by external

resources

% employee utilization rate

Employee turnover

% satisfied

employees

`

IT V

alu

e

Reduce costBusiness service

cost reduction

% projects cost reduction

Stewardship of IT investment

% unhealthy projects

budget risk

% actual vs.

planned costs

Avg. cost of IT delivery per

customer

% IT POR vs. total revenue

Alignment with business strategy

% projects associated

with business objectives

CAPEX vs. OPEX

Innovation delivery

% software licenses in use

% assets cost reduction


HP IT Executive ScorecardDrill-Down Slides

Perform Better

Perform Better

HP IT Executive Scorecard

• Cascading scorecards• Amalgamated performance data• Easy to read KPIs

Business Service

Management

Financial Planning

and Analysis

Project & Portfolio

Management

IT Service Manageme

nt

Reporting Data

ServicesUCMDB

• Best practice presets included • Automatically populate data

for near real time insights

• Out-of-the-box integrations

Bus.Svc

Mgmt.AssetsCMDB

The HP IT Executive Scorecard—components

Cost

Project Asset

Incident

Change

SLA

Contract

Service

Data Model

Customer VendorDeployment

Configuration

BO WebiXcelsius

Security

Executive ScorecardExecutive Scorecard

Scorecards, KPIs\MetricsUI Mashup Dashboard Pages

KPI Explorer and analytical processing

Data Integration Consolidation, Stewardship

SAP BO Data Services

Data Warehouse

XLS Qualitative

KPI Library KPI Engine Collaboration

Project /

Portfolio

Service

Mgmt

Finance

Adding new KPIs---as easy as 1-2-3

Executive Scorecard Studio


HP Professional ServicesPerform Better

Strategic advisory services


• Complete portfolio of advisory services for your IT Performance System:

• Transformation Experience Workshop for the IT Performance Suite

• IT Performance Management Service

• Targeted discovery and roadmap services for specific IT domains

• KPIs defined onbusiness priorities

• Actionable roadmap developed to ensuremaximum value from the entire HP IT Performance Suite.

• Consulting on IToperating models,processes, program management, organizational change and HP Software

Solution Consulting Services: CIO Edition Standard


• Executive Scorecard CIO Edition Standard design and implementation services:– Implementation services for

Executive Scorecard 9.0 and Standard CIO Edition HP Software products • Asset Manager, Project & Portfolio

Management, Financial Planning & Analysis

– Executive Scorecard 9.0 Data model implementation and integration to HP and 3rd party software data sources

– Implementation of Executive Scorecard personas or subject areas

– Related process consulting based on the HP Service Management Reference Model




Application Portfolio

Management

Workforce and Vendor

Management


AssessmentServices



Network Manageme

nt

SystemManageme

nt

Development

Management


Enterprise Records

Management




Application

Quality Manageme

nt

Requirements

Management

Client Automation

Data Center

Automation

AssetManageme

nt

IT Service Manageme

nt

ApplicationSecurity

Validation

Application Governanc

e

Performance

Validation


and Performanc

e

Data Protection




Executive Scorecard

Project and Portfolio

Management

43 April 9, 2023

Transformation Experience Workshop for IT Performance

• Define an actionable roadmap for your HP IT Performance Suite including process, IT operating models, program management, organizational change, HP Software

IT Performance Management Service

• Create alignment and set direction using KPIs

Strategic Advisory Solution Consulting Services

• Implementation of Executive Scorecard personas or subject areas

• Data model implementation and integration to HP and 3rd party software data sources

• Process consulting based on the HP Service Management Reference Model

Software Implementation and

Education• Implement Standard CIO

Edition HP Software products – Executive Scorecard, Asset Manager, PPM, FPA

• Packaged implementation, migration and upgrade services

• Education Services including virtual, instructor-led, on-demand, onsite, and custom training

HP Common Solution Framework

Methodology & Architecture

Strategy and

Governance

Design and

Planning

Transition and

Control

Operation and

Technology

ContinualService

Improvement

HP Service ManagementReference Model

0

1

2

3

4

5

6

0 2 4 6 8 10

Discovery & Planning

Need

Readiness

HP Professional Services Offerings

HP COMMON SOLUTION FRAMEWORK

CSF Professional Services’ approach to accelerate IT performance

VALUE MANAGEMENT

BUSINESS ARCHITECTURE

TECHNICAL ARCHITECTURE

ORGANIZATION CHANGE

PROGRAM MANAGEMENT AND GOVERNANCE

DISCOVER &

PURSUE

MANAGE &

OPTIMIZE

ACTION &

GOVERN

ASSESS & ALIGN

Accelerate implementation with a consulting approach that prescriptively maps technology to business strategy

Reduce complexity with reference models and IP designed for large scale solutions

Predictably deliver value using reusable building blocks to mitigate risk and reduce cost

Helping Customers Perform Better

Perform Better

Hp It Performance Suite Customer Presentation

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