Howdale Surgery Survey Results 12/13 Howdale Group Practice Combined Results
Howdale Surgery Survey Results 12/13 Howdale Group Practice Combined Results.
Apr 02, 2015
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Howdale SurgerySurvey Results 12/13
Howdale Group PracticeCombined Results
Introduction
• The following slides show the combined results for the Howdale Group Practice
• The results shown are the mean figures
• Further information can be gained from the written report and the original input data
Introduction
• 215 Patient Survey Questionnaires were handed out at random to patients presenting at either surgeries.
• 72.5% of these questionnaires were returned and the compiled results are as follows.
Evaluation of questions 2a – 2bcompared with the GPAQ benchmarks
868285 82
77 77
0
10
20
30
40
50
60
70
80
90
100
Q2a. Satisfaction with receptionists Q2b. Satisfaction with dispensary staff
Howdale1213
Howdale1112
GPAQBenchmark
Evaluation of questions 3b – 4bcompared with the GPAQ benchmarks
727879 80
6873
60
69
0
10
20
30
40
50
60
70
80
90
100
Q3b. Satisfaction with availability of particulardoctor / nurse
Q4b. Satisfaction with availability of any doctor /nurse
Howdale1213 Drs
Howdale1213 Nurses
Howdale1112
GPAQBenchmark
Evaluation of questions 6bcompared with the GPAQ benchmarks
65 6457
0
10
20
30
40
50
60
70
80
90
100
Q6b. Satisfaction with waiting times at practice
Howdale1213
Howdale1112
GPAQBenchmark
Evaluation of questions 7a – 7ccompared with the GPAQ benchmarks
65 65 6459
67
59 61
0
10
20
30
40
50
60
70
80
90
100
Q7a. Satisfaction with phoningthrough to practice
Q7b. Satisfaction with phoningthrough to doctor for advice
Q7c. Satisfaction with phoningthrough to a nurse
Howdale1213
Howdale1112
GPAQBenchmark
Evaluation of questions 9bcompared with the GPAQ benchmarks
76 77
69
0
10
20
30
40
50
60
70
80
90
100
Q9b. Satisfaction with continuity of care
Howdale1213
Howdale1112
GPAQBenchmark
Evaluation of questions 10a – 10dcompared with the GPAQ benchmarks
84 85 8782
86 88 87 8480 82 82 8081 84 84 81
0
10
20
30
40
50
60
70
80
90
100
Q10a. Satisfaction withdoctors / nurses
questioning
Q10b. Satisfaction withhow well doctor / nurse
listens
Q10c. Satisfaction withhow well doctor / nurse
puts patient at ease
Q10d. Satisfaction withhow much doctor /
nurse involves patient
Howdale1213 Drs
Howdale1213 nurses
Howdale1112
GPAQBenchmark
Evaluation of questions 10e – 10hcompared with the GPAQ benchmarks
8678
84 8690
82 85 828378
82 8283 8084 84
0
10
20
30
40
50
60
70
80
90
100
Q10e. Satisfaction withdoctors / nurses
explanations
Q10f. Satisfaction withtime doctor / nurse
spends
Q10g. Satisfaction withdoctors / nurses
patience
Q10h. Satisfaction withdoctors / nurses caring
and concern
Howdale1213 Drs
Howdale1213 nurses
Howdale1112
GPAQBenchmark
Q2a: How do you rate our receptionists?
Excellent 43%Very good 46%Good 9%Fair 1%Poor 0%Very poor 1%
Q2a: How do you rate our dispensary staff?
Excellent 34%Very good 46%Good 17%Fair 2%Poor 1%Very poor 0%
Q3a:How quickly can you see a particular
doctor?
1921
30
15
11
610
0
5
10
15
20
25
30
35
40
45
50
Same Day Next workingday
Within 2working days
Within 3working days
Within 4working days
Within 5working days
Does notapply
Particulardoctor
Q4a:How quickly can you see any doctor?
45
2119
5 42
17
0
5
10
15
20
25
30
35
40
45
50
Same Day Next workingday
Within 2working days
Within 3working days
Within 4working days
Within 5working days
Does notapply
Any doctor
Q3a:How quickly can you see a particular
nurse?
3
1
11
3
1
3
13
0
2
4
6
8
10
12
14
Same Day Next workingday
Within 2working days
Within 3working days
Within 4working days
Within 5working days
Does notapply
Particularnurse
Q4a:How quickly can you see any nurse?
6
98
12
3
6
0
2
4
6
8
10
12
14
Same Day Next workingday
Within 2working days
Within 3working days
Within 4working days
Within 5working days
Does notapply
Any nurse
Q5: Can you see a GP on the same day if urgent?
YES 67%No 6%Don’t know / never tried 27%
Q5: Can you see a Nurse on the same day if urgent?
YES 30%No 3%Don’t know / never tried 67%
Q6a: How long do you usually have to wait at the practice?
• 5 minutes or less 11%• 6 – 10 minutes 48%• 11 – 20 minutes 31%• 21 – 30 minutes 9%• More than 30 minutes 1%
Q6b: Satisfaction with waiting times at the practice?
• Excellent 11%• Very good 31%• Good 36%• Fair 17%• Poor 4%• Very poor 1%
Q7a: Satisfaction with contacting the practice by phone?
• Excellent 13%• Very good 26%• Good 36%• Fair 17%• Poor 5%• Very poor 2%• Don’t Know / not tried 1%
Q7b: Satisfaction with contacting a doctor by phone?
• Excellent 9%• Very good 8%• Good 17%• Fair 13%• Poor 2%• Very poor 0%• Don’t Know / not tried 51%
Q7c: Satisfaction with contacting a nurse by phone?
• Excellent 3%• Very good 11%• Good 17%• Fair 8%• Poor 0%• Very poor 0%• Don’t Know / not tried 61%
Q8: What potential changes to services or facilities do you feel would be of the most benefit?
• Improvements to Howdale car park 24%• Baby changing facilities 19%• Improvements to telephone access 18%• Longer opening hours 13%• More available appointments 13%• Prescriptions & appointments online 13%
Q9a: How often do you get to see your usual doctor?
• Always 22%• Almost always 51%• A lot of the time 17%• Some of the time 7%• Almost never 3%• Never 0%
Demographics
7166
0
10
20
30
40
50
60
70
80
Male Female
71
64
57
59
61
63
65
67
69
71
73
75
Yes No
Q11. Sex Q13. Long standing illness, disability or
infirmaryQ12. Age Number of
responses
Up to 44 years old
34
45 years old and above
102
Mean 56
Related Documents
