How will robots transform shared services centres

©ACCA 06/09/2016 2

Jayanth

Jagadeesan

IBM

Pascal Bornet

EY Venkat

Padmanabhan

Olam Group

Juvanus

Tjandra

KPMG

Alexander

Joramsa

GE Healthcare

Content in this presentation is based on an event “The Growing Partnerships between

Humans and White-Collar Robots” organized by ACCA Singapore on 24 August 2014.

We thank our speakers and panelists present for providing inputs via their delivery into this

post-event summary.

©ACCA

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• What is Robotic Process Automation (RPA)

• What RPA is not

• Some benefits of RPA

• Impact of RPA on Shared Services

• Where to start your RPA journey

• What this means to your current workforce in Shared Services

• Reference & Acknowledgements

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• Application of flexible tools,

• Automates manual activity for delivery of business

processes,

• Applicable to rules driven, data-intensive processes,

• Mostly tasks that are repetitive in nature

• Works across multiple systems and multiple decision

points / calculations.

• Needs to be triggered to commence work…

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©ACCA

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• What is Robotic Process Automation (RPA)

• What RPA is not

• Some benefits of RPA

• Impact of RPA on Shared Services

• Where to start your RPA journey

• What this means to your current workforce in Shared Services

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• A physical robot sitting at a

desk preforming tasks.

• Intended to replace the

workforce entirely

• Only applicable to some

industries

• 100% process automation

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• What is Robotic Process Automation (RPA)

• What RPA is not

• Some benefits of RPA

• Impact of RPA on Shared Services

• Where to start your RPA journey

• What this means to your current workforce in Shared Services

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Cost

Savings Productivity Accuracy

Compliance Security Scalability

and

Flexibility

©ACCA

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• What is Robotic Process Automation (RPA)

• What RPA is not

• Some benefits of RPA

• Impact of RPA on Shared Services

• Where to start your RPA journey

• What this means to your current workforce in Shared Services

©ACCA

Will traditional based service delivery ”?

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“ If it’s right the first time, it’ll

do it in five minutes, or two

minutes…, but the question

really Is the problem of not

doing it right. ….how do you

do exceptions? “

- Anirvan Sen, Finance

delivery industry veteran

“ …if the head of finance shared

services buys robotics, pilots it,

realizes there’s a log of benefits

to be had, he or she then has

the confidence to bring

outsourced activities back

inside….they can drive further

savings by themselves. “

- Chris Gunning , Unisys

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• Evaluate automation strategies and develop a target

operating model for RPA

• Determine your RPA entry point

• Evaluate technologies for a pilot implementation

• Develop a business case to justify the pilot and beyond

• Re-align organisation as necessary

• Develop a governance mechanism to support ongoing

discovery of opportunities

• Mature to cognitive automation deployments over time

©ACCA

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• What is Robotic Process Automation (RPA)

• What RPA is not

• Some benefits of RPA

• Impact of RPA on Shared Services

• Where to start your RPA journey

• What this means to your current workforce in Shared Services

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Essential skillsets required of today’s worker in the age of robotics…

Individuals need to

interact between

policies and systems

Individuals who can

harness data from shared

services and transform

them into insights to add

value to clients

Soft skills above

technical skills

Ability to connect the

dots between

automation and the rest

of the organisation

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Staff being trained in finance shared

services have the opportunity to

develop skills that have broad

enterprise value but do not necessarily

have a career pathway into the retained

team. Attraction, engagement and

retention challenges are arising at all

levels.

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“People first, strategy second”

- Jack Welch, former CEO, General Electric

©ACCA

The ACCA Global Business Services Qualifications

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Developed and dedicated to finance and

accounting staff working in global business

services, shared services and outsourcing after

extensive research and insight programmes.

Email to [email protected] for more

information!

©ACCA 06/09/2016 19

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• The robots are coming? Implications for finance shared services

• Talent equation: First Insights

• Presentation by Pascal Bornet, Director, EY Asian Pacific Lead RPA & GBS

• Presentation by Jay Jagadeesan, Director, IBM Business Process Services, ASEAN