@gjrecruitment Talent Connect 2016
How we calculated the $ value of candidate experience and transformed the perception of our team | Talent Connect 2016
Jan 14, 2017
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
@gjrecruitmentTalentConnect2016
@gjrecruitment Talent Connect
@gjrecruitment Talent Connect
@gjrecruitment Talent Connect
WheretheUKwantstoworknow…#2intheUK
@gjrecruitment Talent Connect
There’sjustonemorething…
@gjrecruitment Talent Connect
LouiseTheHairdresser
@gjrecruitment Talent Connect
@gjrecruitment Talent Connect
@gjrecruitment Talent Connect
ofourrejectedcandidateswerecustomers
18%
@gjrecruitment Talent Connect
RejectedcandidateNPS
-29Wouldyourecommendus?
@gjrecruitment Talent Connect
Rejectedapplica8ons123K
Disconnected6%
AvgMonthlyvalue£50
Annuallyx12
@gjrecruitment Talent Connect
@gjrecruitment Talent Connect
LostRevenuePerYear£4.4m
@gjrecruitment Talent Connect
Why?
@gjrecruitment Talent Connect
"Aboveall,youwanttocreatesomethingyou
areproudof.”
@gjrecruitment Talent Connect
@gjrecruitment Talent Connect
ChiefFinanceOfficer
@gjrecruitment Talent Connect
ChiefMarkeXngOfficer
@gjrecruitment Talent Connect @gjrecruitment Talent Connect
@gjrecruitment Talent Connect @gjrecruitment Talent Connect
@gjrecruitment Talent Connect @gjrecruitment Talent Connect
@gjrecruitment Talent Connect
Les‘TheButcher’
@gjrecruitment Talent Connect
@gjrecruitment Talent Connect
NPSImprovement-57 +11
@gjrecruitment Talent Connect @gjrecruitment Talent Connect
@gjrecruitment Talent Connect
Bethegoodguysofrecruitment
@gjrecruitment Talent Connect @gjrecruitment Talent Connect
@gjrecruitment Talent Connect
@gjrecruitment Talent Connect
Measure
@gjrecruitment Talent Connect @gjrecruitment Talent Connect
@gjrecruitment Talent Connect
@gjrecruitment Talent Connect
$500$2000return
$50$2000return
@gjrecruitment Talent Connect
@gjrecruitment Talent Connect @gjrecruitment Talent Connect
“Theserviceyoudoforothersistherentyoupayforyourroomhereonearth”
“ey,weshouldallbeBehindthisyenow.
It’swellimportanttoarrrbusinessandthefutureandstuff”
Lesthebutcher
Thegreatphilosopher
@gjrecruitment Talent Connect
“CandidateExperienceis
astrategicallyimportantbusinessimperaXve,notonlytoprotectagainstcustomerchurn,
butmoreimportantly,toaddvaluebacktosocietyandtothoseinmostneedofhelp.”
@gjrecruitment Talent Connect
GraemeJohnsonThankyou
Related Documents
