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How to Use Social Media to Connect with Your Community, Build Relationships, and Win Deals

Sep 20, 2014

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How to Use Social Media to Connect with Your Community, Build Relationships, and Win Deals

This is a webinar I did for the American Marketing Association (AMA) in December of 2013.
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Page 1: How to Use Social Media to Connect with Your Community, Build Relationships, and Win Deals

Type  your  answer  in  the  chat!  

Page 2: How to Use Social Media to Connect with Your Community, Build Relationships, and Win Deals
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©  2013  Marketo,  Inc.  Marketo  Proprietary  and  Confiden:al      

How To Use Social Media to Connect with Your Community, Build Relationships, and Win Deals

DJ Waldow Digital Marketing Evangelist at Marketo December 18, 2013

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©  2013  Marketo,  Inc.  Marketo  Proprietary  and  Confiden:al      

DJ  Waldow  Digital  Marke:ng  Evangelist    

Marketo  @djwaldow  

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Yes.  

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Social  media  is  hot.  

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Over  half  of  Americans  have  a  profile  on  a  social  networking  site  

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Page  10  ©  2013  Marketo,  Inc.     Marketo  Proprietary  and  Confiden:al  

10

[Audience  Poll]  

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Page  11  ©  2013  Marketo,  Inc.     Marketo  Proprietary  and  Confiden:al  

11

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Page  12  ©  2013  Marketo,  Inc.     Marketo  Proprietary  and  Confiden:al  

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My  MOM  is  on  Facebook.  

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1/3  of  status  updaters  post  updates  using  the  services  website  nearly  every  day.    

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55%  of  cell  phone  owners  say  that  their  

phone  is  a  smartphone.  

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What  is  social  media?  

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Nope.  

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Those  are  just  social  media  tools.    

Nope.  

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Social  

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Social.  Yes.  

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But  none  of  those  are  social  media.  

Social.  Yes.  

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Media  

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Media.  Yes.  

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But  none  of  those  are  social  media.  

Media.  Yes.  

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Social   Media  

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Page  48  ©  2013  Marketo,  Inc.     Marketo  Proprietary  and  Confiden:al  

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Page  49  ©  2013  Marketo,  Inc.     Marketo  Proprietary  and  Confiden:al  

Does  anyone  know  …  ?  

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Page  50  ©  2013  Marketo,  Inc.     Marketo  Proprietary  and  Confiden:al  

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Page  51  ©  2013  Marketo,  Inc.     Marketo  Proprietary  and  Confiden:al  

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Page  52  ©  2013  Marketo,  Inc.     Marketo  Proprietary  and  Confiden:al  

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Page  53  ©  2013  Marketo,  Inc.     Marketo  Proprietary  and  Confiden:al  

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Page  54  ©  2013  Marketo,  Inc.     Marketo  Proprietary  and  Confiden:al  

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Page  55  ©  2013  Marketo,  Inc.     Marketo  Proprietary  and  Confiden:al  

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Building  rela:onships  through  social  media  is  like  making  a  mojito    

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It’s  not  the  job  for  a  novice.

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Instead,  it  takes  a  trained  professional  …  and  :me…  and  pa:ence.

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Page  59  ©  2013  Marketo,  Inc.     Marketo  Proprietary  and  Confiden:al  

So  …    where  to  start?  

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Page  60  ©  2013  Marketo,  Inc.     Marketo  Proprietary  and  Confiden:al  

The  

SECRET  to  building  rela:onships  through  social  media

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Page  62  ©  2013  Marketo,  Inc.     Marketo  Proprietary  and  Confiden:al  

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Page  64  ©  2013  Marketo,  Inc.     Marketo  Proprietary  and  Confiden:al  

But  what  does  an  

online  smile  look  like?  

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Page  65  ©  2013  Marketo,  Inc.     Marketo  Proprietary  and  Confiden:al  

No  really  …  what  does  an  

online  smile  look  like?  

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What  ARE  the  (awesome)  contents?

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Page  70  ©  2013  Marketo,  Inc.     Marketo  Proprietary  and  Confiden:al  

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Immediate response

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Page  75  ©  2013  Marketo,  Inc.     Marketo  Proprietary  and  Confiden:al  

Humor / Human

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Page  76  ©  2013  Marketo,  Inc.     Marketo  Proprietary  and  Confiden:al  

Helpful Selling

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Page  77  ©  2013  Marketo,  Inc.     Marketo  Proprietary  and  Confiden:al  

More Helpful Selling + Humor / Human

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Marketo umbrellas lighting the way !

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Page  87  ©  2013  Marketo,  Inc.     Marketo  Proprietary  and  Confiden:al  

Just this morning …

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5,507,089 impressions 13,198 clicks 844,714 people reached

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Gary Vaynerchuck

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42 seconds later …

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42 seconds later …

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The Secret Sauce

“The incredible brand awareness and bottom-line profits achievable through social media marketing require hustle, heart, sincerity, constant engagement, long-term commitment, and most of all, artful and strategic storytelling.”

-Gary Vaynerchuck in Jab, Jab, Jab, RIGHT HOOK

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marketo.com/cheat-sheets/online-community/

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marketo.com/definitive-guides/social-marketing/

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QUESTIONS?