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8/10/2019 How to TROUBLESHOOTING HP Servers With VMware Hypervisor
The information contained in this document is the property of Equant and its affiliates and subsidiary companies forming partof the Equant group of companies (individually or collectively). No part of this document may be reproduced, stored in aretrieval system, or transmitted in any form or by any means; electronic, mechanical, photocopying, recording, or otherwise,without the prior written permission of Equant. Legal action will be taken against any infringement.
Equant is part of the France Telecom group and operates under the name, Orange Business Services.
8/10/2019 How to TROUBLESHOOTING HP Servers With VMware Hypervisor
This document presents how to troubleshoot HP servers with VMware Hypervisor.
First, you need to download SYSTEM LOGS for VMware and then make diagnostic for
HP : indeed, hardware diagnostic take many hours
2. Prerequisite
You need an HP ISO image in order to do Hardware Diagnostic. In this documentation we uselast SPP (Service Pack for Proliant) version which is 2013.02.0.
When a PSOD occurred on an ESXi server, we must immediately taken a screenshot of thePSOD before reboot it. Indeed, sometimes, dump files are not generated successfully and
VMware can’t retrieve information about PSOD: PSOD can help us to know if the problem is
Hardware or Software.
Explaination Screenshots
Log on ILO console on the server
Take a screenshot of the PSOD
Copy it on the vCenter server: copy thedownloaded files to D:\SOURCES. Createfolder if needed
You should use a name like “ServerName _PSOD_Date&Time”
8/10/2019 How to TROUBLESHOOTING HP Servers With VMware Hypervisor
Choose a location in order to save logs onyour computer: copy the downloaded filesto D:\SOURCES (you are on the vCenter).Create folder if needed
Click on “Finish” button
When logs are downloaded, send them to VMware (See “How to create a ticket on VMware website.doc”) if necessary.
Now a generic account is available to open VMware case,[email protected]. You canfind all information needed in engineering SUFlink below, password…. http://dico.equant.com/dicos\SAHDTO.nsf/vTous/PPON-7L5HEM?opendocument&login
downloaded logs directly from vCenter(Network problem). Nevertheless, you cangenerated SYSTEM LOGS directly on the ESXiserver.
Connect to the server with ILO IntegratedConsole and pressed ALT+F1
When you are authentified, type “vm-support”
Sometimes you are not authorized to connectdirectly to ESXi server. In this case, you mustreturn to the previous menu (ALT+F2) andpressed F2, then go to “TroubleshootingOptions” and enabled “Local Tech Support”
When bundle is generated, if you candownloaded it (With WINSCP or other), send itto VMware.
Else inform your team that this bundle isavailable for a diagnostic
8/10/2019 How to TROUBLESHOOTING HP Servers With VMware Hypervisor