How to Stand Out from the Pack with Credible Workforce Data - Part 1

EconomicResearchforEconomicDevelopment

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• Background– How Economic Development is structured in Nevada– Elevator Speech of what I do

• Data collection, analysis and dissemination• Performance metrics

• Context– What is economic development?

• What defines a local economy • How an economy works• The focus

– How we operationalize Economic Development in Nevada• profitable, primary businesses that hire and pay well

Background and Context

page 3

Using EMSI for RFI’s

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Using EMSI for RFI’s

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Using EMSI for RFI’s

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Using EMSI for RFI’s

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Using EMSI for RFI’s

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Using EMSI for RFI’s

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Using EMSI for RFI’s

Using EMSI for Strategic Initiatives:Northern Nevada Advanced Manufacturing Sector Overview

page 11

• February Brookings Report:“America’s Advanced Industries:

What They Are, Where They Are, and Why They Matter”

– R&D investment must exceed $450 per worker– STEM workforce must be above the national average of 21

percent– 50 industries, 35 of which are manufacturing (4-digit NAICS)

• 166 manufacturing industries at the 6-digit NAICS level

• Tesla– Four industries already included in Brookings report– 29 Tesla supply chain manufacturers

• 20 included and 9 not included in Brookings report

Identifying Advanced Manufacturing

page 12

• How it breaks down in Northern Nevada (Carson City, Lyon, Storey, and Washoe Counties)

– The manufacturing sector as a whole is made up of 364 individual 6-digit industry codes of which 175 are identified as being advanced.

– 93 industries have a presence in the region and 82 do not.

Identifying Advanced Manufacturing

Establishments JobsAdvanced Manufacturing Companies 272 8,400Not Advanced Manufacturing Companies 446 9,630Total 718 18,030

Industry and Workforce Overview

page 13

Industry and Workforce Overview

page 14

Regional Breakdown

page 15

County Name Current Total Earnings

Current Wages & Salaries

Current Supplements

2014 Location Quotient

Washoe County $83,801 $63,883 $19,917 0.63Carson City County $72,370 $57,271 $15,099 1.26Lyon County $58,798 $44,936 $13,862 1.79Storey County $94,350 $67,278 $27,072 0.47

$78,494 $60,223 $18,271 0.77

County Name 2004 Jobs 2014 Jobs 2004 - 2014 % Change

Washoe County 7,267 5,754 (21%)Carson City County 2,445 1,710 (30%)Lyon County 1,043 1,087 4%Storey County 82 84 2%

10,837 8,635 (20%)

153

58

551

480

21

31

136

47

24

92

1,912

395

372

337

284

244

215

207

195

187

0 500 1,000 1,500 2,000 2,500

All Other Miscellaneous Manufacturing

Analytical Laboratory Instrument Manufacturing

Machine Shops

All Other Plastics Product Manufacturing

Steel Investment Foundries

Aluminum Foundries (except Die‐Casting)

Aircraft Engine and Engine Parts Manufacturing

Plastics Pipe and Pipe Fitting Manufacturing

Nonferrous Metal (except Copper and Aluminum)Rolling, Drawing, and Extruding

Printed Circuit Assembly (Electronic Assembly)Manufacturing

Number of Jobs

Industry Employment in Northern Nevada's Advanced Manufacturing Sector

Current Northern Nevada EmploymentEquivalent U.S. Employment

OfthetenlargestemploymentindustriesintheManufacturingsector,onlytwohaveemploymentconcentrationsbelowthenationalaverage.

Thelargest,“AllOtherMiscellaneousManufacturing,”includesgamingmachinemanufacturingandexplainsitslocationquotientof12.53.

page 16

Industry Requirements (Supply Chain)

page 17

Industry Amount In-Region Out of RegionCorporate, Subsidiary, and Regional Managing Offices $129,285,035 33.4% 66.6%Iron and Steel Mills and Ferroalloy Manufacturing $69,621,937 0.0% 100.0%Plastics Material and Resin Manufacturing $63,081,363 2.8% 97.2%Crude Petroleum and Natural Gas Extraction $61,816,559 0.4% 99.6%Machine Shops $42,629,945 15.9% 84.1%Petroleum Refineries $30,592,709 18.1% 81.9%Aircraft Engine and Engine Parts Manufacturing $28,514,657 97.9% 2.1%Nonferrous Metal (except Copper and Aluminum) Rolling, Drawing, and Extruding $28,433,614 69.5% 30.5%Wholesale Trade Agents and Brokers $23,864,545 38.4% 61.6%Nonferrous Metal (except Aluminum) Smelting and Refining $23,281,062 2.4% 97.6%Secondary Smelting, Refining, and Alloying of Nonferrous Metal (except Copper and A $21,896,657 27.3% 72.7%Lessors of Nonfinancial Intangible Assets (except Copyrighted Works) $20,622,221 48.7% 51.3%Rail transportation $19,854,870 24.9% 75.1%Paint and Coating Manufacturing $19,730,731 11.8% 88.2%Semiconductor and Related Device Manufacturing $17,885,126 0.3% 99.7%Printed Circuit Assembly (Electronic Assembly) Manufacturing $17,017,940 31.3% 68.7%Copper Rolling, Drawing, Extruding, and Alloying $15,434,174 0.0% 100.0%Corrugated and Solid Fiber Box Manufacturing $14,053,954 4.9% 95.1%Offices of Lawyers $13,519,919 55.0% 45.0%General Freight Trucking, Long-Distance, Truckload $13,354,963 28.6% 71.4%All Other Plastics Product Manufacturing $12,653,269 10.7% 89.3%Artificial and Synthetic Fibers and Filaments Manufacturing $12,242,750 0.0% 100.0%All Other Basic Organic Chemical Manufacturing $12,195,301 1.2% 98.8%Commercial Banking $11,760,840 43.9% 56.1%All Other Professional, Scientific, and Technical Services $9,922,546 56.7% 43.3%Unlaminated Plastics Film and Sheet (except Packaging) Manufacturing $9,855,850 9.3% 90.7%Petrochemical Manufacturing $8,677,430 0.0% 100.0%Computer and Computer Peripheral Equipment and Software Merchant Wholesalers $8,371,559 10.9% 89.1%

Whenlinkinguppastmanufacturingjobtrendstoforecaststhatdonot includedassistedbuild‐outjobs,onlyNevadawillbeinpositiveterritory.ManufacturinginnorthernNevadaisexpectedtoalmostbebackat2004levels,whileadvancedmanufacturing,andthatoftheU.S.,areexpectedtostillhavejobcountswellbelow2004levels.

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6.5%

‐11.0%

‐0.2%

‐14.0%

‐30%

‐20%

‐10%

0%

10%

20%

30%

40%

50%Percent C

hang

eManufacturing Sector Trends and Forecasts

Nevada U.S. Northern Nevada Northern Nevada Advanced Manufacturing

Whentheadditionalbuild‐outjobsareaddedtothemanufacturingforecast,thepicturelooksquiteabitdifferent.Notcountingindirectimpacts,TeslawillimprovetheregionsManufacturingbaseby31.1percentandtheadvancedcomponentby46.0percentover2004levels.

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‐14.0%

46.0%

‐0.2%

31.1%

‐11.0%

6.5%

‐30%

‐20%

‐10%

0%

10%

20%

30%

40%

50%Percent C

hang

eManufacturing Sector Trends and Forecasts

Northern Nevada Advanced Manufacturing Northern Nevada Advanced with Tesla DirectNorthern Nevada Northern Nevada with Tesla DirectU.S. Nevada

TheregionalconcentrationofmanufacturingjobsintheStatevarieswidelyfromregiontoregion.Nevada’sLocationQuotientformanufacturingstandsat.42which,inotherterms,meansthesectoris58percentbelowthenationalaverage.WashoeCountyiscurrently32percentbelowthenationalaverage.AdvancedmanufacturingandmanufacturingasawholeinnorthernNevadastandat23percentand18percent,respectively.

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0.420.68

0.82

0.77

0.30

0.50

0.70

0.90

1.10

1.30

1.50Locatio

n Quo

tient

Manufacturing Sector Regional Location Quotients 

Nevada Washoe County Northern Nevada Northern Nevada Advanced Manufacturing

WhenforecastedLocationQuotientsareprojectedoutto2024,thereisslightimprovementinalloftheregions.

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0.420.46

0.680.78

0.82

0.97

0.770.85

0.30

0.50

0.70

0.90

1.10

1.30

1.50Locatio

n Quo

tient

Manufacturing Sector Regional Location Quotients 

Nevada Washoe County Northern Nevada Northern Nevada Advanced Manufacturing

WhenforecastedLocationQuotientsareprojectedoutto2024,thereisslightimprovementinalloftheregions.WiththejobsthatTeslaisaddingtothemix,northernNevadamoveswellabovethenationalaverageandcreatesatrulyfavorablecomparativeadvantageforadvancedmanufacturingintheregion.

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0.42 0.520.68

1.14

0.82

1.25

0.77

1.41

0.30

0.50

0.70

0.90

1.10

1.30

1.50Locatio

n Quo

tient

Manufacturing Sector Regional Location Quotients 

Nevada Washoe County Northern Nevada Northern Nevada Advanced Manufacturing

Staffing Patterns

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OccupationEmployed in

Industry Group (2004)

Employed in Industry Group

(2014)% Change

% of the Total Jobs in Industry

Group (2014)

Median Hourly Earnings

National Location Quotient

Team Assemblers 1,223 872 (29%) 10.1% $11.75 1.13Machinists 388 404 4% 4.7% $17.89 1.11Shipping, Receiving, and Traffic Clerks 298 268 (10%) 3.1% $13.98 2.04Electrical and Electronic Equipment Assemblers 310 258 (17%) 3.0% $13.85 0.97First-Line Supervisors of Production and Operating Workers 330 247 (25%) 2.9% $25.22 0.72General and Operations Managers 276 233 (16%) 2.7% $41.30 1.14Inspectors, Testers, Sorters, Samplers, and Weighers 255 201 (21%) 2.3% $18.91 0.87Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

254 192 (24%) 2.2% $22.16 0.85

Helpers--Production Workers 226 186 (18%) 2.2% $11.22 1.40Computer-Controlled Machine Tool Operators, Metal and Plastic 182 176 (3%) 2.0% $16.45 1.28Office Clerks, General 211 168 (20%) 1.9% $15.28 1.18Customer Service Representatives 200 151 (25%) 1.8% $14.75 1.11Extruding and Drawing Machine Setters, Operators, and Tenders, Metal and Plastic 214 146 (32%) 1.7% $11.39 1.78Managers, All Other 118 135 14% 1.6% $26.85 1.05Maintenance and Repair Workers, General 169 133 (21%) 1.5% $17.96 1.09Laborers and Freight, Stock, and Material Movers, Hand 173 123 (29%) 1.4% $12.67 1.14Molding, Coremaking, and Casting Machine Setters, Operators, and Tenders, Metal and Plastic

185 116 (37%) 1.3% $13.37 0.71

Grinding, Lapping, Polishing, and Buffing Machine Tool Setters, Operators, and Tenders, Metal and Plastic

82 112 37% 1.3% $12.76 1.42

Industrial Production Managers 131 110 (16%) 1.3% $39.53 0.89Industrial Engineers 148 109 (26%) 1.3% $36.29 0.57Purchasing Agents, Except Wholesale, Retail, and Farm Products 121 99 (18%) 1.1% $28.05 1.02Welders, Cutters, Solderers, and Brazers 154 94 (39%) 1.1% $17.52 0.68Bookkeeping, Accounting, and Auditing Clerks 120 93 (23%) 1.1% $17.29 0.97Cutting, Punching, and Press Machine Setters, Operators, and Tenders, Metal and Plastic 141 92 (35%) 1.1% $16.26 0.67Secretaries and Administrative Assistants, Except Legal, Medical, and Executive 105 89 (15%) 1.0% $16.98 0.90Production, Planning, and Expediting Clerks 107 87 (19%) 1.0% $20.01 0.97Graphic Designers 114 79 (31%) 0.9% $18.52 0.87Mechanical Engineers 116 79 (32%) 0.9% $34.39 0.51Architectural and Engineering Managers 89 74 (17%) 0.9% $49.56 0.79Software Developers, Applications 79 73 (8%) 0.8% $37.23 0.69

Staffing Patterns

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Occupation Typical Entry Level Education Work Experience Required

Typical On-The-Job Training

Team Assemblers High school diploma or equivalent None Moderate-term on-the-job trainingMachinists High school diploma or equivalent None Long-term on-the-job trainingShipping, Receiving, and Traffic Clerks High school diploma or equivalent None Short-term on-the-job trainingElectrical and Electronic Equipment Assemblers High school diploma or equivalent None Short-term on-the-job trainingFirst-Line Supervisors of Production and Operating Workers Postsecondary non-degree award Less than 5 years NoneGeneral and Operations Managers Bachelor's degree Less than 5 years NoneInspectors, Testers, Sorters, Samplers, and Weighers High school diploma or equivalent None Moderate-term on-the-job trainingSales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

High school diploma or equivalent None Moderate-term on-the-job training

Helpers--Production Workers Less than high school None Short-term on-the-job trainingComputer-Controlled Machine Tool Operators, Metal and Plastic High school diploma or equivalent None Moderate-term on-the-job trainingOffice Clerks, General High school diploma or equivalent None Short-term on-the-job trainingCustomer Service Representatives High school diploma or equivalent None Short-term on-the-job trainingExtruding and Drawing Machine Setters, Operators, and Tenders, Metal and Plastic High school diploma or equivalent None Moderate-term on-the-job trainingManagers, All Other High school diploma or equivalent Less than 5 years NoneMaintenance and Repair Workers, General High school diploma or equivalent None Long-term on-the-job trainingLaborers and Freight, Stock, and Material Movers, Hand Less than high school None Short-term on-the-job trainingMolding, Coremaking, and Casting Machine Setters, Operators, and Tenders, Metal and Plastic

High school diploma or equivalent None Moderate-term on-the-job training

Grinding, Lapping, Polishing, and Buffing Machine Tool Setters, Operators, and Tenders, Metal and Plastic

High school diploma or equivalent None Moderate-term on-the-job training

Industrial Production Managers Bachelor's degree 5 years or more NoneIndustrial Engineers Bachelor's degree None NonePurchasing Agents, Except Wholesale, Retail, and Farm Products High school diploma or equivalent None Long-term on-the-job trainingWelders, Cutters, Solderers, and Brazers High school diploma or equivalent None Moderate-term on-the-job trainingBookkeeping, Accounting, and Auditing Clerks High school diploma or equivalent None Moderate-term on-the-job trainingCutting, Punching, and Press Machine Setters, Operators, and Tenders, Metal and Plastic High school diploma or equivalent None Moderate-term on-the-job trainingSecretaries and Administrative Assistants, Except Legal, Medical, and Executive High school diploma or equivalent None Short-term on-the-job trainingProduction, Planning, and Expediting Clerks High school diploma or equivalent None Moderate-term on-the-job trainingGraphic Designers Bachelor's degree None NoneMechanical Engineers Bachelor's degree None NoneArchitectural and Engineering Managers Bachelor's degree 5 years or more NoneSoftware Developers, Applications Bachelor's degree None None

770

364

131

267

345

204

232

226

133

138

872

404

268

258

247

233

201

192

186

176

0 200 400 600 800 1,000

Team Assemblers

Machinists

Shipping, Receiving, and Traffic Clerks

Electrical and Electronic Equipment Assemblers

First‐Line Supervisors of Production and OperatingWorkers

General and Operations Managers

Inspectors, Testers, Sorters, Samplers, and Weighers

Sales Representatives, Wholesale andManufacturing, Except Technical and Scientific…

Helpers‐‐Production Workers

Computer‐Controlled Machine Tool Operators,Metal and Plastic

Number of Jobs

Occupational Employment in Northern Nevada's Advanced Manufacturing Sector

Current Nevada EmploymentEquivalent U.S. Employment

AlltenofthelargestoccupationgroupsinthenorthernNevada’sAdvancedManufacturingsectorhaveemploymentconcentrationssimilartotheU.S.;therearesixthatareabovethenationalconcentrationandfourbelow.

page 25

page 26

70

80

90

100

110

120

130

14020

0420

0520

0620

0720

0820

0920

1020

1120

1220

1320

1420

1520

1620

1720

1820

1920

2020

2120

2220

2320

24

Index

Advanced Manufacturing Demand Occupation Groups: 2004‐2024 

Transportation and Material MovingOccupations: 1,080Computer and Mathematical Occupations:164Management Occupations: 853

Business and Financial OperationsOccupations: 296Office and Administrative SupportOccupations: 1,638Installation, Maintenance, and RepairOccupations: 272Arts, Design, Entertainment, Sports, andMedia Occupations: 54Production Occupations: 1,044

Engineering and Engineering TechnicianOccupations: 107Sales and Related Occupations: 232

Forecasted Job Growth 2014 ‐ 2024Total Jobs: 5,742

page 27

Northern Nevada Advanced Manufacturing Sector Forecasted Workforce Demand

(Without Including Assisted Build‐out Jobs)

BecausetheconcentrationofhighdemandadvancedmanufacturingoccupationsinNorthernNevadaarenearthoseoftheU.S.asawhole,theforecastedsupplyofworkersin2024isexpectedtobenearthatofthenationalaverage(5,742vs.6,044).

High Demand Advanced Manufacturing Occupation Groups

Additional 2024 Forecasted Jobs(Net Job Growth)

2014 National Location Quotient

Additional 2024 Jobs if Developed to National

Concentration

Workforce SupplyGAP

to National Concentration

Management 853 1.1 853 METBusiness and Financial Operations 296 1.0 296 METComputer and Mathematical 164 0.6 272 108Engineering and Engineering Techs 107 0.6 186 79Design and Media 54 0.9 62 8Sales and Related 232 0.8 274 42Office and Administrative Support 1,638 1.1 1,638 METInstallation, Maintenance, and Repair 272 1.0 278 6Production 1,044 0.9 1,103 59Transportation and Material Moving 1,080 1.2 1,080 METTotal 5,742 6,044 302

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Northern Nevada Advanced Manufacturing Sector Forecasted Workforce Demand

(Including Assisted Tesla Build‐out Jobs)

WiththeadditionalworkforcedemandoftheTeslaGigafactoryalone,thetotaldemandforadvancedmanufacturingworkersintheNorthernNevadaRegionisexpectedtoexceed theprojectedsupplybyover6,800workers.

High Demand Advanced Manufacturing Occupation Groups

Additional 2024 Forecasted Jobs(Net Job Growth)

Workforce SupplyGAP

to National Concentration

Estimated 2024 Tesla Direct Job Demand

Total Advanced Manufacturing Workforce

Supply GAP

Management 853 MET 140 140Business and Financial Operations 296 MET 105 105Computer and Mathematical 164 108 58 167Engineering and Engineering Techs 107 79 1,377 1,455Design and Media 54 8 19 28Sales and Related 232 42 83 124Office and Administrative Support 1,638 MET 279 279Installation, Maintenance, and Repair 272 6 97 103Production 1,044 59 4,196 4,255Transportation and Material Moving 1,080 MET 146 146Total 5,742 302 6,500 6,802

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Using EMSI to Measure Subsector Performance Over Time

Description 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014Casino Hotels 81.81 78.80 78.52 77.38 76.96 78.93 79.63 79.01 78.51 76.84 76.83Full-Service Restaurants 1.04 1.06 1.08 1.10 1.17 1.18 1.22 1.23 1.21 1.23 1.24Limited-Service Restaurants 0.96 0.94 0.95 0.97 0.98 1.00 1.04 1.05 1.04 1.07 1.06Hotels (except Casino Hotels) and Motels

0.88 0.89 0.91 0.98 1.08 1.06 1.16 1.16 1.17 1.17 1.11

Drinking Places (Alcoholic Beverages) 2.28 2.33 2.34 2.27 2.31 2.19 2.27 2.51 2.47 2.45 2.44

Food Service Contractors 0.89 0.94 0.95 0.94 0.90 0.83 0.88 0.83 0.80 0.81 0.80Snack and Nonalcoholic Beverage Bars

1.12 1.12 1.14 1.14 1.12 1.02 1.00 0.97 0.95 0.96 0.94

Caterers 0.57 0.66 0.56 0.62 0.62 0.67 0.71 0.81 0.78 0.81 0.83Mobile Food Services 2.10 1.59 1.54 1.85 1.85 1.96 1.22 1.25 1.64 1.66 1.54Cafeterias, Grill Buffets, and Buffets 0.36 0.33 0.40 0.50 0.51 0.58 0.62 0.64 0.61 0.57 0.57RV (Recreational Vehicle) Parks and Campgrounds

1.71 1.59 1.40 1.39 1.27 1.13 1.15 1.27 1.32 1.31 1.17

Rooming and Boarding Houses 0.86 0.63 0.60 0.69 0.83 0.81 0.74 0.75 0.62 0.60 0.59All Other Traveler Accommodation 0.38 0.18 0.27 0.32 0.33 0.20 0.23 0.26 0.27 0.27 0.24Bed-and-Breakfast Inns 0.13 0.19 0.19 0.13 0.12 0.18 0.16 0.14 0.12 0.13 0.13Recreational and Vacation Camps (except Campgrounds)

0.13 0.13 0.12 0.11 0.11 0.17 0.20 0.12 0.10 0.08 0.07

Location QuotientsIndustry

page 30

Using EMSI to Measure Subsector Performance Over Time

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Using EMSI to Identify Import Substitution Opportunities

High Opportunity Nevada Mining Industry Requirements (Supply Chain)Industry Amount In-Region Out of RegionEngineering Services $387,355,254 17.1% 82.9%Iron and Steel Mills $289,176,326 0.4% 99.6%Corporate, Subsidiary, and Regional Managing Offices $282,051,198 14.4% 85.6%Gold Ore Mining $201,877,260 99.5% 0.5%Petroleum Refineries $133,136,332 1.1% 98.9%Lessors of Nonfinancial Intangible Assets $132,895,670 15.6% 84.4%Support Activities for Coal Mining $106,879,118 5.3% 94.7%Commercial Banking $104,751,221 17.7% 82.3%Natural Gas Distribution $98,568,830 12.8% 87.2%Electric Power Distribution $88,863,196 21.5% 78.5%All Other Plastics Product Manufacturing $87,365,183 2.7% 97.3%Support Activities for Metal Mining $79,565,629 91.2% 8.8%Offices of Lawyers $76,415,110 20.9% 79.1%Gypsum Product Manufacturing $76,097,142 33.5% 66.5%Rail Transportation $71,403,776 11.6% 88.4%Architectural Services $63,219,175 9.7% 90.3%Computer Systems Design Services $59,657,358 3.3% 96.7%Testing Laboratories $50,753,734 37.7% 62.3%Custom Computer Programming Services $49,618,175 4.9% 95.1%Iron and Steel Pipe and Tube Manufacturing from Purchased Steel $47,054,031 0.1% 99.9%

Using EMSI as Part of an Economic Overview Presentation During a Company Site Visit

Introduction

• Talk a bit about the local economy• Discuss the Technical Customer Service

Industry• Discuss Technical Customer Service workers• Then a few forecasts

page 33

Economies

page 34

Economies

page 35

Clark County Economic Overview

page 36

page 37

Clark County Population

1980469,362

1990770,280

20001,394,440

20101,968,831

20142,068,145

0

500,000

1,000,000

1,500,000

2,000,000

2,500,000

page 38

Clark County Employment

1980217,408

1990373,642

2000697,658 2010

803,558

2014874,483

0

100,000

200,000

300,000

400,000

500,000

600,000

700,000

800,000

900,000

1,000,000

page 39

Clark County Unemployment

May‐063.8%

Jul‐1014.5%

Dec‐146.9%

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

16.0%

page 40

Clark County Total Personal Income

1980$5,300 

1990$15,053 

2000$42,160 

2010$69,329 

2014$78,540 

$0

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

$80,000

$90,000

Millions

page 41

Clark County Taxable Retail Sales

Nov‐14$2,968 

$0

$500

$1,000

$1,500

$2,000

$2,500

$3,000

$3,500

$4,000

Millions of U

.S. D

ollars

page 42

Clark County Gaming Revenue

Dec‐14$834 

$400

$500

$600

$700

$800

$900

$1,000

$1,100

Millions of U

.S. D

ollars

page 43

Clark County Visitor Volume

Dec‐143,325,119 

 2,000,000

 2,500,000

 3,000,000

 3,500,000

 4,000,000

 4,500,000

Technical Customer Service Industry Overview

page 44

Top Occupations Employed by Technical Customer Service Industry

page 45

DescriptionEmployed in

Industry Group (2004)

Employed in Industry Group

(2014)

% Change (2004 - 2014)

% of Total Jobs in Industry Group

(2014)

Median Hourly Earnings

Customer Service Representatives 1,156 2,569 122% 32.7% $14.45Telemarketers 906 1,609 78% 20.5% $11.28Interviewers, Except Eligibility and Loan 251 351 40% 4.5% $12.65Switchboard Operators, Including Answering Service 174 318 83% 4.0% $15.45Sales Representatives, Services, All Other 170 237 39% 3.0% $19.32First-Line Supervisors of Office and Administrative Support Workers 123 234 90% 3.0% $22.16Photographers 95 188 98% 2.4% $13.99Office Clerks, General 69 118 71% 1.5% $14.26Computer User Support Specialists 65 114 75% 1.5% $20.80Bill and Account Collectors 59 126 114% 1.6% $16.52General and Operations Managers 57 98 72% 1.2% $40.96Interpreters and Translators 56 98 75% 1.2% $22.15Managers, All Other 44 63 43% 0.8% $25.60Market Research Analysts and Marketing Specialists 40 56 40% 0.7% $24.92First-Line Supervisors of Non-Retail Sales Workers 38 69 82% 0.9% $15.71Secretaries and Administrative Assistants 37 54 46% 0.7% $17.28Order Clerks 36 59 64% 0.7% $17.14Training and Development Specialists 34 64 88% 0.8% $25.34Word Processors and Typists 34 52 53% 0.7% $15.69Business Operations Specialists, All Other 33 59 79% 0.8% $30.47Court Reporters 32 48 50% 0.6% $24.70Bookkeeping, Accounting, and Auditing Clerks 32 53 66% 0.7% $16.59Office and Administrative Support Workers, All Other 31 55 77% 0.7% $14.04

Top Supply Chain Industries for Technical Customer Service Industry

page 46

Industry Amount In-Region Out of RegionInternet Publishing and Broadcasting and Web Search Portals $9,040,133 28.4% 71.6%Wired Telecommunications Carriers $5,847,849 54.0% 46.0%Corporate, Subsidiary, and Regional Managing Offices $4,820,689 68.0% 32.0%Temporary Help Services $4,152,826 60.4% 39.6%Couriers and Express Delivery Services $4,007,956 66.7% 33.3%Computer Systems Design Services $3,714,246 32.3% 67.7%Lessors of Residential Buildings and Dwellings $3,094,916 76.0% 24.0%Wireless Telecommunications Carriers (except Satellite) $2,887,718 45.4% 54.6%Offices of Lawyers $2,857,551 70.3% 29.7%Lessors of Nonresidential Buildings (except Miniwarehouses) $2,841,078 69.2% 30.8%US Postal Service $2,792,862 61.1% 38.9%Scheduled Passenger Air Transportation $2,711,244 91.7% 8.3%Full-Service Restaurants $2,450,144 93.2% 6.8%Commercial Banking $2,360,337 54.7% 45.3%Administrative Management and General Management Consulting Services $2,224,730 40.2% 59.8%Offices of Real Estate Agents and Brokers $2,174,829 82.0% 18.0%Data Processing, Hosting, and Related Services $2,144,325 35.0% 65.0%Lessors of Nonfinancial Intangible Assets (except Copyrighted Works) $1,894,212 62.6% 37.4%Commercial Printing (except Screen and Books) $1,888,366 20.2% 79.8%Office Administrative Services $1,885,447 28.4% 71.6%Other Activities Related to Real Estate $1,527,062 77.5% 22.5%

Technical Customer Service Occupation Overview

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Technical Customer Service Job Growth

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Technical Customer Service Earnings

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Technical Customer Service Job Postings Summary

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Real‐time Technical Customer Service Worker Supply and Demand

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Available Technical Customer Service Workers

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Available Technical Customer Service Workers

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Regional Forecasts

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Clark County Population

1980469,362

1990770,280

20001,394,440

20101,968,831

20142,068,145

0

500,000

1,000,000

1,500,000

2,000,000

2,500,000

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Clark County Population

1980469,362

1990770,280

20001,394,440

20101,968,831

20142,068,145

20152,107,592

20162,128,570

0

500,000

1,000,000

1,500,000

2,000,000

2,500,000

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Clark County Employment

1980217,408

1990373,642

2000697,658 2010

803,558

2014874,483

0

100,000

200,000

300,000

400,000

500,000

600,000

700,000

800,000

900,000

1,000,000

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Clark County Employment

1980217,408

1990373,642

2000697,658 2010

803,558

2014874,483

2015891,866

2016925,938

0

100,000

200,000

300,000

400,000

500,000

600,000

700,000

800,000

900,000

1,000,000

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Clark County Total Personal Income

1980$5,300 

1990$15,053 

2000$42,160 

2010$69,329 

2014$78,540 

$0

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

$80,000

$90,000

Millions

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Clark County Total Personal Income

1980$5,300 

1990$15,053 

2000$42,160 

2010$69,329 

2014$78,540 

2015$81,652 

2016 $83,971 

$0

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

$80,000

$90,000

Millions

Using EMSI for Assisted Company AnalysisEconomic Development Job Trends by Target Sector: 2012 -2014

Percent of Jobs by Sector 

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Assisted Current/Contract Jobs 

Nevada Economy

Percent of Jobs by Sector 

page 63

Assisted Build‐out Jobs

Nevada Economy

Bob PottsResearch [email protected]

Governors Office of Economic Development

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