How to save 40% in your Mobile Strategy with Apple+IBM?

Georg Gerdon, Digital Sales Mobility Services DACH Februay 2017

How to save 40% in your Mobile Strategy with Apple+IBM

©2015 IBM Corporation2 12 April 2017

Rumor of expensive HardwarePrimary Investments

§ Strategy, Design and Architecture

§ Implementation and Set-Up

§ Infrastructure Hardware (or Soft Hardware)

§ Application Remediation

Hardware Cost PC Mac Delta

Hardware & OS $ 900 $ 1,600 $ 700

3 Year Depreciation 85% 55%

Residual Value $ 135 $ 720

Real Cost $ 765 $ 880 $ 115

Real Cost (monthly) $ 21.25 $ 24.44 $ 3.19

Recurring Benefits§ Primary Hard Benefits

– OS provided software§ No anti-virus/malware software§ No Encryption software

– Deployment costs§ No kitting/shipping§ No image management

– Help desk§ Typical ratio from 300:1 to 1,000:1

§ Other Hard Benefits– Lower Energy User– Lifetime OS Upgrades

§ Primary Soft Benefits– Employee Productivity– Employee Acquisition and Retention


MobileFirst Strategy

Devices

Accessories

Cellular plans

Procure

Device EnrollmentProgram (DEP)

Mobile Device Management (MDM)

Secure

Shipping

Zero-touchUser experience

Deploy

End user support

IT department Support

Replace/ repairDamaged devices

Support

Lease options

Planned refresh

Asset buyback

Asset disposal

Refresh


ü Smart Leasing of Apple Devices

ü ACE - AppleCare for Enterprise

ü MobileFirst Services

ü Saving Potential

ü Secure and Manage your Devices

ü Mobile Strategy Consulting

ü Q&A

Agenda


Smart Leasing of Apple Devices

2412

}$2M

$1.6M

$ 0

36 48

Old deviceses returned for disposal

$0.8M

Cumulative Lease

Payment

Cumulative Lease

Payment

2-year Refresh cycle can drive 20% Savings vs. Cash purchase (example: purchase price = $2M)

Acquire new deviceses

Acquire new devices

Old devices returned for

disposal1st

Client Savings$400K!

2nd

$ / month

Procurement price is determent by model, volume and contract length





ü Saving Potential



ü Q&A

Agenda


ACE - AppleCare for Enterprise• Helps review your IT infrastructure• Tracks issues and provides monthly activity reports for both

support calls and repairs.

AppleCare Account Manager

IT department–level coverage

• IT department–level support by phone or email for all Apple hardware and software

• Support for complex deployment and integration scenarios,including MDM and Active Directory.

• Troubleshoot your IBM MobileFirst for iOS apps solution• Provides IT department–level support for six technical contacts

designated. Number of contacts can be increased for an additional fee.• Support is available 24/7 with one-hour response times for top-priority

issues, such as when a production service is down.

.

Help for your help desk

.

• Reduces the load on your internal help desk by providing technical support for your employees over the phone, 24/7.

• Provides technical support for Apple hardware and operating systems; Apple apps such as Keynote, Pages, and Numbers; and personal accounts or settings.


• Option to get onsite service coverage for two or three years from the date of your hardware purchase.

• If you have a hardware issue during that time, AppleCare for Enterprise will help get you back up and running quickly.

• IBM’s Global Technology Services, a worldwide Apple Authorized Service Provider, will provide onsite service within the next business day.

• To minimize downtime, AppleCare for Enterprise can be combined with the AppleCare iOS Direct Service Program, so you can replace your hardware without waiting for a technician.

Onsite hardware service

Device replacement

• Replace up to 10 percent of your covered iPad and iPhone devices. • If an employee accidentally damages an iPhone or iPad, AppleCare for

Enterprise allows you to exchange it for an equivalent device. In most cases, Apple can exchange the device within one business day.

ACE - AppleCare for Enterprise





ü Saving Potential



ü Q&A

Agenda


MobileFirst ServicesIBM Mobility Services can help clients achieve higher efficiencies as they begin to develop a mobile leadership position

Mobile Device Management

Mobile Application Management

Enterprise emailand calendar

Access to corporate content

Container:segregation of business andpersonal use

Help Desk

IBM services freeing up your critical resources


MobileFirst Services

• Integrate near-real-time provisioning for mobile users who are included in your corporate directory

• Scalable support and transparency to deviceposture through compliance reporting for multiple operating systems

• Over-the-air device management capabilities, such as device wipe, authentication and prioritized user access

• Self-service capabilities enabling around-the-clock end-user management of their device

• Cloud delivery model

Device oversight provides the hub for all mobile enterprise activities:

108 percent return on investmentover 3 years1

Mobile device management provides endpoint control, bringing all the elements of the mobile enterprise together, while heightening security and device posture.

Mobile Device Management



• Two-way synchronization of email, contact and calendar between the enterprise messaging service and mobile devices

• Enables employees to respond quickly to e-mail• Provides multiple e-mail capabilities depending on e-mail

security requirements

Employees can share and collaborate more easily while on the move

81%1OF EMPLOYED ADULTS

use at least one personally owned electronic device for business

Create a high-performing mobile workforce by leveraging your enterprise e-mail, calendar and contacts on mobile devices.

Enterprise emailand calendar



• This level gather as much information as possible toidentify the underlying problem and is attempting to solvea symptom instead of a problem

• this group is to handle 70%-80% of the user problems

IBM Service provides with Level-1 Support a frictionless user experience

Help desk service helps resolve complex end-user mobile device issues

Help Desk

• Level-2 Support takes on irregular problem cases based on Level-1 information and solves it

• Level-2 provides mobile user administration following client’s established policies and procedures to perform moves, adds, deletes and changes to mobile users

• Level-3 team can analyze the code and data, fix in depth technical problems and develop new solving solutions

• Level-3 provide materials (such as procedures, FAQs) for client’s Level-1 help desk about mobile device solution and general mobile device setup

Support providing Level-2 through to Level-3 Support

• Provide all mobile end-user support via a centralized team near shore or off-shore

• Support language English

Service provides problem resolution for individual end-user issues from Level-1 through to Level-3



• Manage document distribution and mobile access to corporate documents

• Security-rich encryption on devices • Security-rich web browsing on the mobile devices to the

enterprise by protecting both data-in-motion and data-at-rest on the device

Containerization can protect business data and applications driven by regulatory and legal requirements Container:

segregation of business andpersonal use

Containing corporate and personal data in separate and protected areas on the end point can enhance data and application protection.


MobileFirst ServicesIBM provides a set of standard activities across all services.

Applicationserver support

§ Installation and configuration of enterprise mobility management application on physical/virtual hardware provided by the customer§ Support for all high-severity incidents, including escalation to application vendor, if needed§ Help assure proper backup of server data and configuration information § IBM Mobility Services support engineers can seamlessly integrate with client’s support teams, such as Microsoft Windows, network

and firewall, telecom expense management and help desk teams

Applicationcapacity performance

§ Determine and implement optimal performance settings for the mobility application server § Regularly monitor and report on mobility application server capacity

Securityand compliance

§ Advise, apply and enforce required security policies for mobile devices§ Maintain and protect privileged system administrative user identifications§ Manage and maintain required application licensing information§ Participate in required audits and root cause analyses§ IBM Mobility Services utilizes your incident/problem/change management tools and processes to deliver a complete mobility

infrastructure management service

Maintenance

§ Monitor vendor announcement mailing lists to stay up to date with latest updates and releases from each vendor§ Proactively recommend and implement upgrades to the enterprise mobility management tool§ Functional testing after a system upgrade to mobility infrastructure using devices dedicated to client environment to validate normal

operations

Customer relations

§ Assign an IBM mobility engineer to each client ('IBM account focal') who is committed to the client's enterprise mobility success§ IBM account focal helps foster better communications, reporting and compliance management, and deeper understanding of the

client's business§ Provide information on application upgrades and vendor infrastructure outages


MobileFirst ServicesDelivery of IBM MobileFirst Managed Mobility Services is governed by our standard ISO1/9000 change and management processes

Incident (recovery)management

§ SLO2 and response time focus is to return users to operation ASAP3

§ Incident priority/severity classifications understood and consistently followed§ Event management (monitoring) strategy is documented and includes alert

requirements and definitions

Problem (RCA4)management

§ Group that owns the problem performs the root-cause analysis§ True root cause always determined and actions shared with client§ RCA process is closed loop to verify that all actions are completed

Changemanagement

Qualitymanagement

§ Comprehensive metrics produced, trends identified and addressed§ Client is included in metrics review§ Account-specific process material is documented and reviewed for effectiveness§ Dedicated staff to properly manage and execute the processes

1International Organization for Standardization (ISO); 2Service Level Objectives;3As soon as possible (ASAP); 4Root-cause analysis (RCA)

§ Standard change and maintenance windows in place§ Regular change and advisory (review) board meetings held with full attendance§ Undocumented and unauthorized changes not tolerated § Emergency and expedited changes use a controlled process





ü Saving Potential



ü Q&A

Agenda


§ Apple Hardware with Discount to Purchase Price defined by Apple.

§ Apple Hardware with about 20% additional Savings in Leasing Model from IBM.

§ AppleCare for Enterprise with Onsite Support saves workhours in your IT Department, increases productivity and reduces downtime.

§ MobileFirst Services have an 108% Return of Invest.§ MobileFirst Services for Apple Products proves a reduction in Service Needs by 40%.

Saving Potential





ü Saving Potential



ü Q&A

Agenda


Secure and Manage your Devices

Advanced data protection

Apply configuration-based malware detection

Browse securely with global threat intelligence

Enable device-agnostic, network-based protection

Enterprise visibility and control

Extend visibility to any endpoint, anywhere

Create intelligent policies & compliance rules

Detect and remediate risks & advanced threats

Secure, seamless access

Contain data with secure productivity apps

Grant contextual access & SSO to cloud apps

Provide multi-factor authentication


Secure and Manage your devices

Productivity SuiteTrusted Workplace

Content SuiteSecure Collaboration

Threat Management

Malware Protection

Gateway SuiteEnterprise Access

Management SuiteVisibility & Control

A flexible, integrated platform thatmeets diverse mobile use cases

Devices Apps Container

ThreatsContent Networks

And separates private and business data





ü Saving Potential



ü Q&A

Agenda


• Includes an Assessment of your mobile infrastructure

• Develop a mobile strategy in a workshop with you to fit your needs

• Build a roadmap to transition from your existing to your selected environment

Mobile Strategy ConsultingIBM Mobile Infrastructure Consulting Service





ü Saving Potential



ü Q&A

Agenda


MobileFirst Strategy

Devices

Accessories

Cellular plans

Procure

Device EnrollmentProgram (DEP)

Mobile Device Management (MDM)

Secure

Shipping

Zero-touchUser experience

Deploy

End user support

IT department Support

Replace/ repairDamaged devices

Support

Lease options

Planned refresh

Asset buyback

Asset disposal

Refresh

Georg Gerdon

GTS Digital Sales Brand SpecialistMobility Services DACH

IBM Deutschland GmbHPhone: +49-7034 287 2910Email: [email protected]

Foto
