How To Register A WO.pdf

8/10/2019 How To Register A WO.pdf

1/16

How To Register A Work Order

Jawad KhalidNetwork OSS SpecialistNetwork OSS Service Assurance

8/10/2019 How To Register A WO.pdf

2/16

2

Introduction

This presentation guides a person on how to register a workorder on HP Service Manager for following

NMS User Account Creation

NMS Client Installation

Measurement (MO) Activation/Deactivation

Signal Trace Activation/Deactivation

Threshold Activation/Deactivation

8/10/2019 How To Register A WO.pdf

3/16

Step # 01: Go to the HP Service ManagerLinkhttp://servicemanager.telenor.com.pk/sm7/in

dex.do

3

8/10/2019 How To Register A WO.pdf

4/16

Step # 02: Log in with your systemcredentials

4

8/10/2019 How To Register A WO.pdf

5/16

Step # 03: Click on Menu Navigation treeon the LHS of the web page

5

8/10/2019 How To Register A WO.pdf

6/16

Step # 04: Click on Change Managementtree on the LHS of the web page

6

8/10/2019 How To Register A WO.pdf

7/16

Step # 05: Click on Change tree on the LHSof the web page

7

8/10/2019 How To Register A WO.pdf

8/16

Step # 06: Click on Open New Change onthe LHS of the web page

8

8/10/2019 How To Register A WO.pdf

9/16

Step # 07: Select TP Planned Maintenancefrom Valid Category Select List

9

8/10/2019 How To Register A WO.pdf

10/16

Step # 08: Fill out Form as per belowinformation.

Assignment Group = ZTE OSS

Change Coordinator = jawad.khalid (this should be in smallletters)

Service = NOSS

TP Accountable Person = Syed Zafar Hussain Rizvi

TP Accountable Telephone = 03458501298

Activity Performer = ZTE OSS MS

Activity Performer Telephone = 03458558752

Company Name = TP/ZTE (depending on your company)

Location = Islamabad

Title = NMS Client Installation or NMS User Account Creationor Measurement/Signal Trace/Threshold ActivationDeactivation

10

8/10/2019 How To Register A WO.pdf

11/16

Step # 08: Continued

Description = Client installation or User Account Creation orMeasurement/Signal Trace/Threshold Activation Deactivationrequired for Radio Commander, NetAct RC1, ZTE NetNumenU31 EMS, NEC Go Global. POC Name: XXXX, POC Number:03XX-XXXXXXX, POC Email: [email protected]

Reason for Change = NA

System Impact = NA

Expected Benefits = NA

Subcategory = Planned Activity

Impact = 4 - User

Urgency = 3 Average

Risk Assessment = 3 Average

Region = North

11

8/10/2019 How To Register A WO.pdf

12/16

Step # 08: Continued

Planned Start = Current Date

Planned End = Current Date + 2 working days

Customer Impact = No Customer Impact

In case of NMS User Account creation WO, the requester hasto attach the latest version of NMS User Account Form and thedomain owners email approvals in the WO as well. Withoutthese attachments, the WO will not be entertained.

In case of Measurement or Signal Trace or ThresholdActivation/Deactivation creation WO, the requestor has toattach the latest version of MeasurementActivation/Deactivation Form and the domain owners emailapprovals in WO as well. Without these attachments, the WOwill not be entertained.

12

8/10/2019 How To Register A WO.pdf

13/16

Step # 08: Continued

13

8/10/2019 How To Register A WO.pdf

14/16

Step # 08: Continued

14

8/10/2019 How To Register A WO.pdf

15/16

Step # 09: Save the Work Order and sendthe WO ID (C ID) to NMS Operations([email protected])

15

8/10/2019 How To Register A WO.pdf

16/16

Thanks