How to Prevent Captiva Downtime in 3 Steps

What Steps Can You Take To

Prevent Captiva Downtime?

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FIRST…. What do you know about your Captiva system?

Do You Know….

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•Your overall server health including processor usage, memory consumption & disk space?

Do You Know….

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•If your Captiva system is available and processing work?

•What modules are connected and functioning?

•What batches are in process and how long they have been running?

•If you are meeting your processing SLAs?

Do You Know….

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Without Deep Captiva Insight...

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Firefighting & lengthy troubleshooting becomes the norm

Processing stalls, batches pile up & SLA’s are missed

App support gets stuck in reactive mode & planning is difficult

3 Metrics to Ensure Optimal Processing Through deep application insight

Critical Metrics to Monitor

Ensure Captiva Availability

3 Processing

Times

1 Server Health

2 Processing

Volumes

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Peak Captiva Availability &

Processing Throughput

Server Health Metrics

• Available Disk Space

• CPU Usage

• Memory Consumption

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1 Server Health Metrics

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System Usage Metrics

Understand all processing including:

• InputAccel Batch Level Count

• InputAccel Task Level Count

• InputAccel Email Inbox Count

• Input File Total Count

• Process Batch Create Count

• Process Batch Level Count

• IA Server Batch Load Count

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2 System Usage Metrics

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Processing Metrics

Understand turnaround times for

attended & unattended processing:

• Test batches older than …

• Data Access Layer Execution Time

• Data Access Layer Transaction

Request Rate

• Database Query Response Times

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3 Processing Metrics

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Thank You

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