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Proven tactics to evolve outdated PM practices WINNER of Microsoft Code For Honor 2014 Large Enterprise Software Best Human Capital / Talent Management Solution How to move to a continuous conversation based Performance Management process
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How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Dec 30, 2020

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Page 1: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Proven tactics to evolve outdated PM practices

WINNER of Microsoft Code For

Honor 2014 Large Enterprise Software

Best Human Capital / Talent

Management Solution

How to move to a continuous conversation based Performance

Management process

Page 2: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Jamie Resker Founder and Practice Leader of

Employee Performance Solutions

Speaker Profile

Synergita.com

Speaker

3

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Practical Consideration

If We.. Then How Will be..

Measure Performance

Make Pay Decisions

Make Employment Decisions

Remove ratings how will

Move away from annual Performance reviews

how will we

Make sure managers are talking with employees about performance

Create documentation

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 4: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Learn how to

Continue to measure performance and making

pay decisions (without ratings).

Reshape and strengthen manager and employee

communications with more frequent forward-looking

dialogue [versus reviewing past performance].

Phase out the annual performance review, or

keep (but modernize and even automate) the annual

process.

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 5: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Measure Performance and Make Pay Decisions (without ratings)

Ratings

1

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 6: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

On-Target

Gro

w

Work Results

Job Responsibilities Goals Skills

Employee Performance Continuum

Off-Target

On-Target

Observable Behaviors

Low Growing

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 7: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 8: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

How to do this…

Train managers to use the Employee Performance Continuum

Train managers to articulate where and why they’ve placed employees on the Continuum

Solicit peer and direct supervisor input for a balance view

Frequency: 2x per year snapshot

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 9: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Measure and Make Pay Decisions (without ratings)

1

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 10: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Poll 1:

Does your organization currently use performance review ratings to make pay decisions? a) Yes b)No

Page 11: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Where to Spend the $

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 12: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Your Pay Approach

Now…

Define Your Pay for Performance Philosophy

3% Merit Budget:

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 13: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Two Dimensions

Synergita.com

Page 14: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

©2017 Employee Performance Solutions, LLC All Rights Reserved Synergita.com ©2017 Employee Performance Solutions, LLC

Page 15: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Reshape Manager and Employee Communications

2

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 16: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Poll 2:

Outside of the annual/formal performance review, does your organization have a process with guidance for managers and employees to engage in conversations about performance? a) Yes b) No

Page 17: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Use the Employee Performance Continuum to:

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 18: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Off-Target Performance

Synergita.com

Page 19: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Performance Inhibitors

Explanations for Missed Expectations

Unaware

Doesn’t Know How

Can’t

Won’t

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 20: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Moving Away From…

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 21: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Moving Towards…

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 22: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

10-Minute Questions Conversation

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 23: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Synergita.com

Page 24: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

NO TIME Synergita.com

Page 25: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

9,600 Synergita.com ©2017 Employee Performance Solutions, LLC

Page 26: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Why These Questions?

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 27: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Requesting Information The questions we ask Influence the answers we receive

27

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 28: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

How am I doing?

28

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 29: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

You’re doing

great

29

Synergita.com ©2017 Employee Performance Solutions, LLC All Rights Reserved

Page 30: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

What can I do better?

30

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 31: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

I can’t think of anything

31

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 32: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

What did you think of my presentation?

32 Synergita.com

©2017 Employee Performance Solutions, LLC

Page 33: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

It was

really good

33

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 34: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

What can I do differently?

34

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 35: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Nothing.Just keep doing what you’re

doing

35

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 36: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

How is everything going? Synergita.com ©2017 Employee Performance Solutions, LLC

Page 37: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Great or

Good

37

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 38: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

I don’t know

38

What did you Think of my

Presentation ?

It was Really good

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 39: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

39

You could…

Synergita.com

What’s one way I can work better with the team?

©2017 Employee Performance Solutions, LLC

Page 40: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Provide Manager and Employee Conversation Skills Support

Synergita.com

Page 41: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

How to do this… DO’s DONT’s

Adopt a framework like the 10-Minute Questions Conversation

Conversation based

Establish a minimum frequency with manager input

Provide support and training to mangers and employees

Keep the conversations informal

Vaguely tell managers to have more conversations without structure Substitute 1:1’s

Rely on technology or apps to

replace conversation

Be vague about how and when the conversations take place

Assume managers and employees already know how to do this

Force managers and employees to document

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 42: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Keep, But Modernize the Annual Process

3.

Synergita.com

Page 43: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Conversations + Formal/Annual…

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 44: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Continue Using Your Competency Model

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 45: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 46: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 47: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Poll 3:

Do you use any software or tool to manage your employee performance process? a) Yes b) No

Page 48: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Synergita is a Continuous Feedback based Employee Performance & Engagement Software

60000 + Paid Users from across 80+ Companies use Synergita everyday for their performance management.

Synergita.com

Synergita resolves performance management pain points and also addresses the need for a continuous performance management process

Goals & Achievements

Continuous Feedback

Recognitions Check-Ins Annual

Reviews

About Synergita

©2017 Employee Performance Solutions, LLC

Page 49: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Your Organization’s Competencies

here

Example of Automated Form

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 50: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Learning and Tools Recap

automating this is easy

Synergita.com ©2017 Employee Performance Solutions, LLC

Page 51: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

The most important thing

Is to keep the important thing

The important thing

Synergita.com

Page 52: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Customizable Tools and Tactics for Modernizing Performance Management Workshop

Tuesday, October 24, 2017 Boston, MA 9am - 5pm

Info and Registration: Nehra.com/events

Approved for 8 general credit hours

“Highly recommend this program for any company considering making practical changes to their performance management processes” “The material, the team breakouts and the easy to follow process of phasing out outdated parts of performance management”

Synergita.com

Page 53: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Questions? Jamie Resker [email protected]

Employee Performance Solutions 781-752-5716 jamieresker

Download the Employee Performance Continuum Worksheet with Instructions at www.employeeperformancesolutions.com

Synergita.com

Page 54: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Synergita Contact details:

Synergita.com

For more details visit: www.synergita.com Call us @: 001-408-878-3279 Email your queries to us @: [email protected]

Synergita Contact Details

Page 55: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

Participant Q & A

Synergita.com

Page 56: How to Move to a Continous Conversation-based Performance … · 2019. 11. 21. · Synergita is a Continuous Feedback based Employee Performance & Engagement Software 60000 + Paid

[email protected] www.synergita.com

THANK YOU