How to Increase ROI from with #TwitterROI
Head of SMB Marketing, Twitter
SMB = Small & Medium-Sized Businesses
Introductions
Head of Optimization, Optimizely
#TwitterROI
Your customers are on Twitter
60% of surveyed respondents say they’ve made a purchase from an SMB based on something they saw on Twitter.
Source | Twitter + DB5 Research Study#TwitterROI
• Generate traffic through engagement !
• Drive sales and traffic with Tweets !
• Convert visitors with A/B testing !
• Test landing pages live with Optimizely
Today’s Agenda
#TwitterROI
9out of10 have engaged in
conversations with, or about a SMB
76% Have tweeted
directly at a SMB
Source: DB5 Small Business Customer Insights 2014 #TwitterROI
• Photos • Sneak-peeks on products • Blog posts • Videos / Vines • Curating 3rd party Content • RT customers
Drive interaction with
#TwitterROI
Top reasons Twitter users follow SMBs
Learn about new products
Show support
Get information I can use
Discounts and promotions
40%
39%
36%
35%
Source | Twitter + DB5 Research Study#TwitterROI
Direct Response vs. Engagement TweetsBalancing different types of content.
Monday: Behind the
scenes
Tuesday: Special
promotion
Wednesday: Helpful tips
Thursday: Media spotlights
Friday: Focus on followers
#TwitterROI
Direct response Tweets
Here’s how to compose one.
No hashtags or @mentions
Deliver a strong call-to-action that manages click expectations
Communicate a sense of urgency
Deliver a compelling and relevant offer
Include a website URL to the specific product or offer
#TwitterROI
Exclusive offers and promotions
Flock to unlock.
1. Find an incentive followers will love !2. Tweet about when the campaign will launch !3. Tweet clear instructions on how to earn the offer e.g. after a certain number of Retweets !4. Give followers their well-deserved reward !5. Follow up after the promotion
#TwitterROI
Consider a Lead Generation Card
Help capture intent directly in a Tweet
Collect name, email address and @handle
Customize Tweet copy
Diversify the creative based on the offer
#TwitterROI
Better interpretation
#TwitterROI
?~$300 ~$6,000 ~$300,000
Data typical of one campaign, not aggregate
Lessons learned
Test unique experiences for visitors from different mediums
1
2
Ask why and interpret data before making broad decisions.3
4
Drive traffic with DR Tweets and specific offers.
Investing in engagement strategy means creating an audience that will broaden your reach and look forward to your content.
#TwitterROI
Resources
blog.twitter.com/small-business
@TwitterSmallBiz
community.optimizely.com
blog.optimizely.com
#TwitterROI