How to Implement an Enterprise Portal at a Small Campus MWRC06 Ilya V. Yakovlev, Ph.D. University of Wisconsin- Superior
Mar 29, 2015
How to Implement an Enterprise Portal at a Small Campus
MWRC06
Ilya V. Yakovlev, Ph.D.
University of Wisconsin-Superior
Outline
Introductions University of Wisconsin-Superior Why Have an Enterprise Portal? Planning Process: Small Campus Perspective Implementation Process: Small Campus Perspective Measuring Success “Carrots” A Few Tips Conclusion
Introductions
Ilya Yakovlev Information Systems Supervisor (2) Patch management Student Information System development Portal planning Student Records/Admissions/Advisement
support
Introductions
Degree Audit (DARWin) consultant Adjunct senior lecturer in
Accounting/Computer Information Systems Ph.D. in Computer Information Systems from
Nova Southeastern University Contact: [email protected]
University of Wisconsin-Superior
Small liberal-arts college in Northern Wisconsin with ~2,700 on-campus students
Founded in 1893 One of 13 four-year
universities in University of Wisconsin System
A small campus with good technology services
University of Wisconsin-Superior
Running PeopleSoft Student
Administration 8.0 SP1 PeopleSoft Enterprise
Portal 8.9 (“The E-Hive”)
Active Directory Microsoft Windows
XP/2003 Weblogic 8
Why Have an Enterprise Portal?
A “Grand Entrance” Integrated content from multiple diverse
sources Single-signon/security integration with many
content providers (sources) No-click or one-click access to information User-aware
Why Have an Enterprise Portal?
Built-in tools: Content ratings Related resources Related content News publications Discussion forums Usage tracking Surveys
And more!
MY E-Hive Login Page
News
Events
Quick Links
Planning Process: Small Campus Perspective Where do you start? Identify needs Create a SMALL Portal group Get Governance groups’ buy-in but keep
decision-making in the Portal group Get IT departments’ buy-in
Planning Process: Small Campus Perspective Identify
Scope (phase it in!) Timeline (over 1 year is probably too long) Budget (>0 ?) Tools Training needs (pre- and post-
implementation) Visit other campuses Define success measurement (usage,
budget?)
Implementation Process: Small Campus Perspective Divide into sub-groups Consider using students (a CS/CIS class?) Keep communicating Show live prototypes
Implementation Process: Small Campus Perspective Keep the process moving The process is similar to an ERP
implementation Post-implementation (maintenance,
improvements, eventual obsolescence)
Measuring Success
One approach Track budget (easy) Determine ROI (difficult in higher education
environment) An alternative approach – measure user
satisfaction Solicit feedback through surveys Track usage
Measuring Success
0
500
1000
1500
2000
2500
Guests
Users
7 per. Mov. Avg. (Users)
7 per. Mov. Avg. (Guests)
Measuring Success
Fall semester 2005
0
500
1000
1500
2000
2500
Guests
Users
7 per. Mov. Avg. (Guests)
7 per. Mov. Avg. (Users)
Measuring Success
“Carrots”
What will bring to the Portal Prospects* Students Staff Faculty Alumni*
“Carrots”
Students like self-service (Net-generation) Offer one-stop shop for
Application for degree Registration Grades Financial aid Bills Transcripts Degree audits
MY-E-Hive Home
Classic E-Hive Transaction Set
My Info---No-Click Student information
Off-campus Access to On-Campus Files
New Security Features
“Carrots”
Instructor pictures Office hours Earnings statement Off-campus file access Password reset
“Carrots”
Students like working in groups Offer
Single signon into Learning Systems, Email, etc.
Targeted discussion forums News publications Directory search Multiple tabs to partition “real estate”
Other Tabs- Academics & Student Life
Shortcuts to popular home pages
Directory Searches
Discussion Boards
Support Resources
“Carrots”
Students are faster than previous generations Keep news publications current Offer current weather information Add new features regularly Allow personalization of content
Personalize Content & Layout
“Carrots”
Faculty and staff just want to get their work done
Offer earnings/benefit statements targeted news feeds advisee pictures and academic information degree audits transcripts
Use students to encourage faculty and staff use of the portal
A Few Tips
Take advantage of the campus’ small size Attempt to involve students in a CS/CIS class Phase deployment Expect more use than current system and
plan for rapid growth
A Few Tips
Find champions for portal areas (discussion forums, news publications, and others) – quid pro quo
Revisit lessons learned from Web development (real estate battles, etc.)
Consider using Student Technology Fee and vendor collaboration to help fund the project
Keep tooting your horn
Conclusion
Enterprise Portal is a must for large and small campuses: be ahead of the game!
Take advantage of the campus’ small size: implement the Portal quickly but fulfill a few pressing needs.
Use the Portal to bring diverse systems together.
Use the Portal to augment, not replace existing Web site.
Conclusion
Utilize the Portal strategically: serve and involve students and other constituencies.
Continue to measure and advertise success. Monitor performance and usage. Keep the Portal fresh and plan for what’s
next.
Q&A/Demo?
Ilya Yakovlev: [email protected] Sources used:
Educating the Net Generation (http://www.educause.edu/educatingthenetgen)
The New Face of the E-Hive by Jim Rink (2004-2005)
Copyright (Ilya Yakovlev, 2006). This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.