How to deal with Minor Accident in Malaysia?

8/9/2019 How to deal with Minor Accident in Malaysia?

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HOW DO YOU DEAL WITH MINOR ACCIDENT IN MALAYSIA?

Recently I was involved in a car accident and I just realized that how inexperienced and

naive I was to face an accident in MALAYSIA. I would like to recount a bit of my

experience and some lessons I learned in the hopes that if you are someday presented

with a similar situation, you might be able to face it with well prepare and proper manner.

Quick Story

One morning I was driving my new Toyota Vios (3 months old) and stopped at a traffic

light where there was a red signal. A few seconds later a young lady driver wasn’t paying

attention and bumped into my rear bumper. My rear bumper was cracked and the trunk

was dented.

AFTER ACCIDENT

THE LADY CAR


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I exchanged details with the young lady driver (Name: Loo Yin Mei) and the lady (Loo

Yin Mei) promised me to pay the repair cost. Since my car is under warranty I have no

other choice but need to go Toyota service centre to repair the damaged bumper.

However, after I sent the estimated repair cost to the lady (Loo Yin Mei), she started to

give lots of excuses for not paying the bill. Below is our conversation through Whatsapp:

Nov 27, 2014 – Loo Yin Mei: Do let me know d

pricing once uve checked on d pricing

9:19am, Nov 28, 2014 - B: That is OK. I will go toUMW TOYOTA Service centre to repair my car since

the car is still under warranty. But I will be Very busy

throughout these two months. So I may take the car

to the Service centre in January. I will let you know.

10:18pm, Dec 11, 2014- B


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10:19pm, Dec 11, 2014- B

10:20pm, Dec 11, 2014 - B: Hi Yin this is the

estimation cost from Toyota Service center to

replace the bumper and fixings.

10:21pm, Dec 11, 2014 - B: Will send you the bill

When ready.

11:01pm, Dec 11, 2014 – Loo Yinmei: Am abit

confuse


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11:01pm, Dec 11, 2014 –Loo Yinmei: What's the

total price again?

11:01pm, Dec 11, 2014 – Loo Yinmei: U meant u

sent to fixed already?

11:04pm, Dec 11, 2014 – Loo Yinmei: Also, why did

you select Toyota from melacca?

11:12pm, Dec 11, 2014 – Loo Yinmei: I think this is

abit too costly

11:49pm, Dec 11, 2014 - B: Roughly 2163. Melaka is

my hometown, I stay there. Toyota Service guy told

me that the bumper is damaged can not repair.

Need to replace a new one plus fixings and censor

as well. If you got any queries for the cost Please docall the Toyota Service guy for clarification.


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3:00pm, Dec 12, 2014 - B: Please enlarge the photo

and see the cracks.

3:01pm, Dec 12, 2014 –

Loo Yinmei: Gimme awhile

3:01pm, Dec 12, 2014 – Loo Yinmei: Call u in abit

3:01pm, Dec 12, 2014 - B: Ask your Father

better..He should know how much it cost.

3:03pm, Dec 12, 2014 - B: Or to be fair, Please call

the Toyota Service advisor for the cost details.

3:09pm, Dec 12, 2014 – Loo Yinmei: Hi Bong, think

it's really pricey and I cannot afford it. Yes, no doubt

that I've caused you trouble on this. However, we

have previously agreed that you would to get the

cost and share with us first before you procee to fix

them. At least we can get a second opinion on this. I

can't afford the amount.


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3:10pm, Dec 12, 2014 – Loo Yinmei: If I knew it

was gonna be this much, I would have report and

claim for insurance which I did suggested earlier

3:12pm, Dec 12, 2014 - B: Ask your Father, He

agreed to pay without insurance. And Please do call

the Toyota guy for advise.

3:14pm, Dec 12, 2014 – Loo Yinmei: however we

were suppose to agree on d price in advance first.

3:14pm, Dec 12, 2014 – Loo Yinmei: Believe this

was mentioned back then

3:31pm, Dec 12, 2014 - B: Please do talk to your

Father. I Don't think you know How to resolve this.

5:40pm, Dec 29, 2014 - Chang Bong


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5:46pm, Dec 29, 2014 - B: Got my car fixed. Total

cost is RM2155.25. send the money to my bank.

UOB BANK. ACCOUNT NUMBER IS 198xxxxxxx.

5:47pm, Dec 29, 2014 - B: Happy to discuss with

your Father if you Don't know How to settle this.

8:36am, Dec 30, 2014 - Yinmei: Am out of town, willspeak when am back 2 weeks time

9:17pm, Jan 19 - B: Hi Yin, have you bank in the

money yet?

6:34pm, Jan 20 - Yinmei: Hi, I've only RM500 and

couldn't afford more. You did not preinformed or

get our consent about the repair and proceedwithout our knowledge. Pls provide me your bank

account number.

6:38pm, Jan 20 - B: What? I think we need to meet

up to resolve this. My car is brand new car and

already caused me lot of problems to fix it. We can

go to Toyota Service centre and ask them to clarify

the bill. Please ask your Father to call me. I Really

need to talk to him. This is not acceptable.


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6:43pm, Jan 20 - Yinmei: You did not get our

agreement and sent d car to repair, this is rather

unfair. Sorry, This is the best I can afford.

6:46pm, Jan 20 - B: That's is Why I ask you to go to

Toyota Service centre to clarify. Please ask yourFather to call me.

6:47pm, Jan 20 - Yinmei: Pls provide me your bank

account details and I will bank in RM500 to you

within this week.

6:50pm, Jan 20 - B: Please give me your Father

mobile number. I need to discuss with him. This is

not acceptable.

9:30am, Jan 21 - B: Awaiting your Father to call me. I

think we need to meet up at Toyota service centre

to resolve this. If you sincerely want to.

9:07pm, Jan 21 - B: Please ask your Father to meet

me up on this Saturday morning at PJ TOYOTA

Service centre at 9am to resolve this. This has been

dragging for too long and I Really running out of

patience.


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9:10pm, Jan 21 - Yinmei: Hi, I've spoken to my dad

and again allow me to reitrrate that you did not

obtained our agreement and sent the car to repair.

Hence, this is rather unfair. Appreciate if you would

to provide me your bamk details and I will bank in

RM500 by this week.

9:58pm, Jan 21 - B: I think you should give me a

chance to clarify the bill instead of rejected me

straight away. I Really upset as this has caused me a

lot of inconvenience and time to fix it.

9:59pm, Jan 21 - B: If TOYOTA can not clarify the bill

then you Don't need to pay.

10:00pm, Jan 21 - B: I think this is fair. I believe youDon't want to owe people money and go away like

that right?

10:05pm, Jan 21 - B: The only way to resolve this is

to meet up and discuss further. I trust you can do

the right thing.


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11:49am, Jan 22 - B: I will go to PJ TOYOTA Service centre

this Saturday morning. Please come to meet me and

discuss. Please remember that you have caused me a lot of

problems and time. And note that first you are at fault and

need to fully responsible for what you did. Second is my caris 3 months old brand new car at the time you hit my car. I

need to go to back to Melaka TOYOTA to fix my car as I live

and work there. I have to borrow my parents car to work.

And finally, RM500 to replace a damaged bumper is

ridiculous and is a joke. Please understand what I have

gone through.

5:15pm, Jan 27 - B: Hi Yin, you did not turn up at Toyota

servce centre last Saturday morning. So I believe you do not

want to settle this. I have No other choice but give you

three options: Option 1: Bank in RM 2155.25 to my saving

account for the repair cost. Option 2: You and I go to make

police report So I can claim your insurance. But Please note

that you need to pay extra as it is your fault. Option 3: I will

post everything I have including photos and our

conversation to Facebook or other forum and lets the

Public judge and learn from my mistakes. Plus I will do my

own police report. This will be my least favourite option. If

you do not response on my request or make police report

within this 3 days, which means after this Friday 30/1/2015,

I take you deem to accept Option 3..


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LESSON LEARNED: MAKE POLICE REPORT IF YOU HAVE AN

ACCIDENT NO MATTER HOW MINOR IT IS. THIS WILL SAVE A LOT

OF TIMES TO TALK TO AIR AND SAVE YOUR POCKET MONEY.

9:17am, Jan 31 - B: No response? OK I will proceed Option

3. Thanks

How to deal with Minor Accident in Malaysia?

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