How to be Relevant in 2010: Selecting Technologies that are Business Enablers

© 2010 PSC Group, LLC




We exist to help others make better decisions.



We exist to help others make better decisions.






Businesses are working with less staff and are under tremendous pressure to be as efficient as possible… even as activity increases.


Product lifecycles are ever shorter, inventory is leaner, competition drives the need to respond quicker. Ubiquitous connectivity and lack of planning foster a rushed environment.


Mistakes of over- commoditizing are showing signs of pain, but the need to obtain valued products/services at competitive prices remain. How many call centers are moving back to the US?


Failure at a business and personal level is a tremendous fear. Companies are risk-averse and need overwhelming proof before any project is justified.


Work is being done at home, in the car, at Starbucks, on vacation. Reports are being delivered via iPhone and SMS. Information needs to be relative to where I am and what I’m doing for it to be useful.


There isn’t much cost cutting left to do. Even though we are still not in growth mode all that is left to do is prepare for it. This is a HUGE opportunity for companies that prepare in advance.


People are jaded. Nobody wants to be sold anything. People gravitate toward pragmatic and transparently obvious solutions. The days of the sell-job are over. It’s Joe Friday – just the facts ma’am.


It’s no longer acceptable to deliver something that isn’t pretty or polished. B2B & internal apps. are under Design and Usability scrutiny. Consumer products are setting expectations for business solutions.






If you meet these criteria you have an

INVESTMENT GRADE PROJECT


Seems Logical…��but it’s just not that easy



Who’s doing this?


© 2010 PSC Group, LLC © 2010 PSC Group, LLC




The VELOCITY of Information is Increasing


Who’s doing this?  Salesforce.com iPhone app

 Netsuite iPhone app

 Oracle iPhone app

 SharePoint reporting services

 CBS Sportsline

 …




Who’s doing this?



PROJECT NAME

10x 10x

What is this Project’s

Risk Profile?

10

5

10

5

5

2

2

2

1

1

WORKSHEET CIOprojeval.revA

It helps grow the business

It helps the company scale profitably

It lowers business risk (interruption)

Does not require rollout or re-training

It helps retain key employees/assets

Business process is well understood

Is using proven technology

Lowers IT costs

Is mandated or for compliance

CIO Project Evaluator

Is budgeted for success

RISK PROFILE

Positives (+) Negatives (-)

5x 5x

2x 2x

1x 1x

10

5

10

5

5

2

2

2

1

1

No supportive business sponsor

Limited impact to line of business

Requires cultural change for adoption

Duration > stability of business process

Can not quantify success

Unrealistic expectations anywhere

No time/budget for POC or discovery

It’s work outside your comfort zone

Using newer technology

Addresses a symptom not a cause

effective executives focus only on tasks that move their company forward;

everything else can wait!

1 Good for morale

10 The project has a significant ROI 10 No defined objectives for a win

1 Getting there will be unpleasant

-

© 2008 Copyright PSC Group, LLC http://www.psclistens.com

Based on the designs of David Seah

http://www.davidseah.com

OVERVIEW CIO Project Evaluator

PROJECT NAME

10x 10x


Risk Profile?

10

5

10

5

5

2

2

2

1

1









Lowers IT costs




RISK PROFILE


5x 5x

2x 2x

1x 1x

10

5

10

5

5

2

2

2

1

1













1 Good for morale



-




2009

2009

This simple tool can help you quantify the risk profile of a given project. It is not intended to be used as an

absolute scoring mechanism – if it is it will not work for you. What this tool can be used for - very effectively - is the

evaluation of incremental or comparative risk between your project alternatives. In time, this tool can also be used

to see if your average risk profile is migrating lower or higher. This can be indicative of changing business

conditions that are favorable or require attention from a political perspective. Perhaps the most useful application

of this tool is how it can be used to verify that you are entering each project having considered the fundamentals.

In this way, you can ensure that you are having the proper business dialogue at the onset of each investment.

If you wish to learn more about innovative & practical ways to leverage technology - contact us:

PSC Group, LLC

Jim Vaselopulos

[email protected]

847.517.7200

www.psclistens.com

Copies are available at our pedestal between sessions


BPEL

Short Projects

RAD

Agile Development


Low Support Models Predictable Sustainability

SaaS

Cloud Computing VDI

Virtualization



Location

GPS

Proximity

Social Network

Tools

You were on fire tonight!






Usability

UX Design

Interface Standards

Platform Choices



 ROI

 Appropriate Risk

  Fit for Enterprise

  Flexible Business Logic

  Speed to Value

 Agile Development

  Low Support Models

  Predictable Sustainability

 Mobile Delivery

 Context/Process Aware

 Customer Facing

 User Interface



 Technology ‘only’ projects have a much higher risk

 Velocity alignment in IT is already increasing risk

 Technology and business conditions change too fast to pick the right horse

 Tech Analysts are frequently wrong

 Marketing leads & lags reality

Increase your Odds! Stick to the PATTERNS



1)  Cloud Computing

2)  Advanced Analytics

3)  Client Computing

4)  IT for Green

5)  Reshaping the Data Center

6)  Social Computing

7)  Security – Activity Monitoring

8)  Flash Memory

9)  Virtualization for Availability

10)  Mobile Applications


Information Command & Control™a different approach to managing informationby Jim Vaselopulos - Partner, PSC Group! March 2006

The most pronounced differentiator in

business today is information. The ability to

quickly access, absorb, and process information

into tangible market value is paramount in al-

most every industry. In many ways, informa-

tion is no longer there to just support the busi-

ness, it has become the business. This is true

for both service and product-based businesses.

To determine how well your business is

managing its information, you need to answer

this question. Are you getting the right infor-

mation to the right people, at the right time,

and in the right place? The art of achieving

this goal is something we call Information

Command & Control™.

When you consider command and control

it is easy to think about huge data warehouses,

business reporting engines and the traditional

tools that have powered corporate IT depart-

ments for decades. What we are talking about

is something different.

It’s all about Context

Information Command & Control™ is

about CONTEXT. If you can provide the

right information at the right time, in the right

place, to the right person and in the correct

format – you have provided that information in

context. Hence, the delivery mechanisms are

as important as the information itself.

As an example, let’s take a look at a simple

piece of information that is stored in almost

every legacy business system – customer past

due aging.

Traditionally, a report is generated from

your back-office system that lists customer past

due status with past due amounts in several ag-

ing buckets. This report is generated weekly or

monthly. Typically, folks in accounting and ac-

counts receivable look at these reports shortly

after they are run. As the information flows

further away from the accounting department

the chances that these reports are utilized in a

timely fashion is remote.

How often will the customer service or sales

representative actually see this information be-

fore they field a question, generate a quote or

negotiate a concession based on late delivery?

That is why Information Command and

Control™ is not about data warehouses and

reports, it is about providing information in

context. Making sure that business rules flag

past due accounts and visibly alert an estimator

during the quoting process makes for more

profitable decisions.

Likewise, providing key real-time customer

metrics such as past due status, on-time delivery

and order tracking via Blackberry to a sales

person sitting in the parking lot of their next

appointment enables them to negotiate the best

outcome for their firm.

Time Travel

So we know that getting information to

people where they are and when they need it is

important. But the biggest opportunity enabled

by contextual communications is related to the

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PROJECT NAME

10x 10x


Risk Profile?

10

5

10

5

5

2

2

2

1

1









Lowers IT costs




RISK PROFILE


5x 5x

2x 2x

1x 1x

10

5

10

5

5

2

2

2

1

1













1 Good for morale



-




OVERVIEW CIO Project Evaluator

PROJECT NAME

10x 10x


Risk Profile?

10

5

10

5

5

2

2

2

1

1









Lowers IT costs




RISK PROFILE


5x 5x

2x 2x

1x 1x

10

5

10

5

5

2

2

2

1

1













1 Good for morale



-




2009

2009

This simple tool can help you quantify the risk profile of a given project. It is not intended to be used as an

absolute scoring mechanism – if it is it will not work for you. What this tool can be used for - very effectively - is the

evaluation of incremental or comparative risk between your project alternatives. In time, this tool can also be used

to see if your average risk profile is migrating lower or higher. This can be indicative of changing business

conditions that are favorable or require attention from a political perspective. Perhaps the most useful application

of this tool is how it can be used to verify that you are entering each project having considered the fundamentals.

In this way, you can ensure that you are having the proper business dialogue at the onset of each investment.

If you wish to learn more about innovative & practical ways to leverage technology - contact us:

PSC Group, LLC

Jim Vaselopulos

[email protected]

847.517.7200

www.psclistens.com


How to be Relevant in 2010: Selecting Technologies that are Business Enablers

Technology

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investment grade project

average risk profile