How to be Picky and Personableassoc.cira.state.tx.us/users/0003/Lubbock OTRAT/Dalton Jantzen... · speaker: dalton jantzen 1 learning to be both picky and personable on the road area

Speaker: Dalton Jantzen

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LEARNING TO BE BOTHPICKY AND PERSONABLE

ON THE ROAD AREA TRAINING JULY 14, 2017TEXAS ASSOCIATION OF COUNTY AUDITORS

OTRAT 2017

WHAT DO YOU TALK ABOUT?

WHEN TEXAS COUNTY AUDITORS GATHER…

THEIR JOB FORCES THEM TO BE TWO PEOPLE

COUNTY AUDITORS HAVE A PROBLEM:

County Auditors MUST:• STRICTLY enforce the law

governing county finances

• Maintain the integrity of thefinancial matters

• Advise Commissioners Courtfor decision-making purposes

• Be skilled in interpersonalrelationships and officemanagement

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TWO DIFFERENT PEOPLE: PICKY,

AND PERSONABLE

WHAT IS PICKY?

HOW TO BE PICKY AND PERSONABLE

Picky people are —• very careful or too careful

about choosing or accepting things: hard to please

• fussy, choosy• finicky, meticulous, difficult to

please

And, • precise• pre-emptive• purposefully preventing harm

Doesn’t my job REQUIRE me to

be PICKY?

WHAT IS PERSONABLE?

HOW TO BE PICKY AND PERSONABLE

Personable people are —• approachable• friendly or pleasant in

manner• easy to get along with • behaving in a pleasant way• pleasant appearance and

character• amiable / likable / charming

I think they’re pointing at

YOU!

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HOW WE SEE

OURSELVES

- COMPETENT- INTELLIGENT- UNQUESTIONABLY

MORAL- GOOD COMMUNICATOR- SKILLED IN

INTERPERSONAL RELATIONSHIPS

HOW OTHERS MAYSEE US

- NIT-PICKY- BEAN COUNTERS- WANT ME TO FAIL- WHY IS YOUR FIRST

ANSWER ALWAYS “NO” ?

NEGATIVE ‘VIBE’ =DEFENSIVE CLIENTS =

STRESS

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WHERE IS THE BALANCE?WHAT DO WE DO ABOUT THIS PERCEPTION

STRESS — group

• what causes it?• what do you do about it?

SEEN ON THIS VAN…

WHERE DOES YOUR STRESS COME FROM?

“I don’t suffer from

stress… I’m a carrier”

MICHAEL SHAW, IRS EXEMPT ORG. SPECIALIST

HOW DO WE CHANGE THAT PICTURE?

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WITH YOUR DECLARATIONS

CHANGE THE PERCEPTION

• First to yourself: • I am a professional, here to serve and fulfill all my duties with excellence

• Then to your ‘clients’:• I am here to ensure your (legal, financial, fiscal) success. Work with me,

follow my guidance — I will help make it easy for you to be successful.• The general public is my boss, I will do my job with excellence; that is your

protection. I am your helper. I am serving you.

• Now, let’s go to work!

WHAT CAUSES YOUR STRESS?

STRESSORS

• we live by TO DO lists — they are a mile long

• multitasking ineffectively

• detailed / deep-dive work / heavy research / Texas statutes

• interruptions / multiple unforeseen issues

• baggage

• dealing with difficult people

• so uncomfortable, so much of the time

SEVEN REMEDIES

SEVEN STRESSORS

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WORK ON TWO THINGS

SEVEN STRESSORS: #1 “WE LIVE BY LISTS”

• prioritization

Steven Covey —

• “If you don’t put the big rocks in first, —you can’t get everything into your jar…”

• list management

electronic assistance helpers

A MILE WIDE — ¼ INCH DEEP

SEVEN STRESSORS: #2 MULTITASKING

the myth:• the more you multitask, the

more productive you arethe findings:• switching costs = mental

blocks that can cost you 40% of your productive time

REDUCE SWITCHING

COSTS

1. BATCH ACTIVITIES2. CLOSE TABS AND

DOCS3. BE FULLY PRESENT

IN MEETINGS4. BE FULLY PRESENT

IN RELATIONSHIPS

SEVEN STRESSORS: #2 MULTITASKING

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I MUST CONCENTRATE

SEVEN STRESSORS: #3 DEEP DIVING DETAILED WORK

Accessing the next phase of my project• may take 30-40

minutes• I just get down to

where my work begins, and someone interrupts me…

TAKE CONTROL OF YOUR

DIVE1. PICK YOUR TIMING 2. LET PEOPLE KNOW3. SILENCE

DISTRACTIONS4. LAST RESORT:

CRIME SCENE TAPE

SEVEN STRESSORS: #3 DEEP-DIVING

FINDING: 80% OF WORKPLACE INTERRUPTIONS ARE TRIVIAL

SEVEN STRESSORS: #4 INTERRUPTIONS

I am constantly interrupted!• messaging• meetings• loud co-workers• drama divas & divos

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TAKECONTROL OF

YOUR SUCCESS

1. MAKE AN INTERRUPTIONS LOG

2. ANALYZE & CONQUER

3. CATCH YOUR BREATH4. LEARN TO SAY NO5. MANAGE

UNAVOIDABLE’S

SEVEN STRESSORS: #4 INTERRUPTIONS

Interruptions Log

Person Date & Time Description Valid? Urgent?

MINDSHARE AND BAGGAGE

SEVEN STRESSORS: #5 BAGGAGE

Help me get rid of the stressors!• emotions can be

expensive• meetings• inconsiderate co-workers• drama divas & divos

BAGGAGE CONTROL

IDENTIFY 1. WHOSE PROBLEM

IS IT?2. PRACTICE

FREQUENT MINI-RESETS

3. BIG STUFF - BIG RESET

SEVEN STRESSORS: #5 BAGGAGE

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WHO EVER SAID, “ALL PEOPLE ARE ALIKE?” — RESEARCH DISAGREES. . .

• people are different by design

• what makes them comfortable may make me uncomfortable

MY FINDINGS TELL ME

• if I’m uncomfortable—doesn’t that make them difficult?

• newly elected officials will bring new coloring books and buddies

SEVEN STRESSORS: #6 DIFFICULT PEOPLE

& DIFFICULT PEOPLE

25+ DIFFERENT PERSONALITY PROFILE/ASSESSMENTS ON THE MARKET

AUTHORS AGREE THERE ARE FOUR TYPES

THEN DISAGREE ON HOW BEST TO DEFINE THEM…

PERSONALITY TYPESSEVEN STRESSORS: #6 DIFFICULT PEOPLE

Four Personality TypesEach with individualized:

MotivatorsValues

StrengthsDefault Questions

#6 DIFFICULT PEOPLE

& DIFFICULT PEOPLE

PERSONALITY TYPES

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M: ControlV: TimeS: Goal OrientedQ: What?

M: RecognitionV: VarietyS: CreativityQ: Who?

M: RespectV: Facts, logic, dataS: Planning, follow throughQ: How?

M: AppreciationV: RelationshipsS: Team PlayerQ: Why?

PACE / INFLUENCE

Faster,Influence by

Telling

Slower,Influence by

Asking

DEMONSTRATEFEELINGS

Tasks / Things

People / Relationships

& DIFFICULT PEOPLE

PERSONALITY TYPES

M: ControlV: TimeS: Goal OrientedQ: What?

M: RecognitionV: VarietyS: CreativityQ: Who?

M: RespectV: Facts, logic, dataS: Planning, follow throughQ: How?

M: AppreciationV: RelationshipsS: Team PlayerQ: Why?

WHO BOTHERS WHOM?

OPPOSITES

& DIFFICULT PEOPLE

PERSONALITY TYPES

LEARNING TO APPRECIATE PERSONALITY DIFFERENCES

DIFFICULT PEOPLE AND DIFFERENCES

#6 DIFFICULT PEOPLE

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ABOUT COMFORT

ZONES

EXERCISE1. DOES MY COMFORT

ALWAYS = YOUR PAIN?

2. MOVING TOWARDS BALANCE

SEVEN STRESSORS: #7 COMFORT ZONES

”

“

— Roy T. Bennett

MOST OF US MUST LEARN TO LOVE PEOPLE AND USE THINGS RATHER THAN LOVING THINGS

AND USING PEOPLE.

Q & A