How to be Exceptional

The Smart Thinking Webinar Series

How to Be Exceptional Practical Strategies

for Leaders and Teams

Bob Wiele

Founder and President, OneSmartWorld

How to Be Exceptional

Deliver a positive impact on your skills in collaborative teamwork for MWB

FAQ’s

Is this Webinar recorded so I can access it later or share it? YES

Will I receive a copy of the slide deck after the presentation? YES

Posing Questions

Please feel free to submit your questions in the text box.

We will do our best to answer a few questions at the end of the webinar.

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Our OneSmartWorld Work

BUSINESS: Accelerate collaborative teamwork and innovation in progressive enterprises

EDUCATION: Deliver 5 essential 21st century employability skills for student success

Selected Corporate Clients

Selected Education Clients Clients

AVUCA – Our 2012 World

AcceleratedVolatilityUncertaintyComplexityAmbiguity

How to Be Exceptional

Why This Book?

Being good enough isn’t good enough Based on solid research findings Cross training leads to high performance Offers practical tips for leaders and teams Links to Overachievement by John Eliot

How to Be Exceptional: 5 Key Points

1. The impact of exceptional leaders2. Exceptional people – think different3. How to develop leaders4. Cross training5. Keys to exceptional thinking

1. The Impact of Exceptional Leaders

Zenger Folkman Research

Leaders with 3 to 5 skills in the 90th percentile make an extraordinary impact on engagement, customer satisfaction, productivity, profitability and retention

Impact of Leadership on Employee Engagement

Impact of Leaders on Customer Satisfaction

Best Sales Leaders = 6X Impact

How to Win

2. Exceptional People – Think Different

“Whether you believe that you can or that you can’t, you are usually right” – Henry Ford

How to Be Exceptional

“ Everyone is born with the ability to develop an exceptional mind. You just need to decide to think differently and not care that people will say you are crazy.” John Eliot, Ph.D. Overachievement: The New Model of Exceptional Performance

Impact of Belief on Performance

Average Weekly Practice

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Collaboration: 3 Levels of Diversity

1. Demographic – who we are2. Knowledge and Skills – what we know and do 3. Cognitive Style – how we think and feel

What is a Strength in Leaders?

Competency performed at top 10 to 20%

Performed well in diverse situations Produces positive results consistently Does not diminish other traits Developed by focused effort and

deliberate practice

3. How to Develop Leaders

3 Questions about Exceptional Leadership

Can extraordinary leaders be developed?

What do these leaders do differently?

Can we help existing leaders develop these skills?

Great Leaders vs. Poor Leaders

GREAT LEADERS POOR LEADERS Attract talent Hold things down

Pull strengths from others

Crush spirit

Stay and build Drive away smart people

Habits at Work in Teams

DISCIPLINED PROCESS

How to Develop Leaders

Select the right people Identify clear competencies –

common behavioral target Focus on how well leaders develop

their direct reports Set the bar high for outstanding

performance

How to Develop Leaders

Select the right people Identify clear competencies –

common behavioral target Focus on how well leaders develop

their direct reports Set the bar high for outstanding

performance

Leader’s 16 Core Competencies

Character – displays integrity and honesty

Personal Capability- develops self, solves problems, technical/professional expertise, innovates

Focus on Results – sets stretch goals, drives for results, takes initiative

Interpersonal Skills –inspires, builds relationships, communicates well, develops others, collaborates and teams

Leading Change –strategic, champions change and networks outside

4. Cross Training

Guardian.co.uk

Now We Know

You can identify your strengths New strengths can be developed Cross training is a way to grow skills

Why Cross Training ?

Competency companion = a ‘building block’ for others

A high level of skill in one flows over to the other

Findings: Behaviors Co-Related to Technical Competence

Solving problems Relationship building and networking Communication and influence skills

Findings: Behaviors Co-Related to “Practices of Self-Development”

Listens Is open to ideas from others Shows respect for others Displays integrity Takes initiative Is willing to take risks and challenge status quo

Working on Your Game

1. Create an excellent cross training development plan2. Focus on specific issues in your development plan3. Allocate appropriate time and attention 4. Allocate concerted effort to work on developing skills

5. Exceptional Thinking – 5 Keys

Focus on

  CONTROLLABLE 

UNCONTROLLABLE

EXTERNAL   

INTERNAL   

How to Be Exceptional

“ Deliberate practice entails considerable, specific and sustained efforts to do something you can’t do well – research across domains shows that it is only by working at what you can’t do that you turn into the expert that you want to become.” Anders Ericsson

1. Focus on Process Not Outcome

Separate how you do it from what you achieve Focus solely on the how and the process Train yourself to reset between each task

2. Target Shooting

Pick the clearest, most vivid, most detailed target step

Simplify what you think about Engage fully completely

3. Make it Routine

Routines are about exceptional thinking – period.

Pre-performance routines – essential to high performance

Develop your own routine – to transition between preparing to performing

4. Personal Performance Philosophy

Great performers know how they want to think Use positive thinking and take positive action. Always believe there is always a chance

Personal Performance Philosophy Ideas

I can’t always control events but I can control how I respond

Pressure is what turns coal into diamonds Work smarter, not harder My success is based on how I use my inner skills If I can see it in my mind, I can do it

5. Measure How You Do What You Do

Keep track of qualitative process variables Analyze …eyes, enthusiasm, real purpose,

obstacles Be organized and intentional Block out a specific time

Next Smart Thinking 30 Minute Webinar

What’s New in Innovation? 5 ExcitingApproaches Leaders and Teams Can Use

Wednesday, November 17, 2012 – 1 pm EST

OneSmartWorld Offerings

1. Improve Personal and Professional Effectiveness

2. Accelerate Collaborative Teamwork and Innovation

3. Certification for Learning Professionals

Upcoming Programs

OneSmartWorld Professional Certification Courses:

Nov 20-22 and Dec 12-14 - Toronto

OneSmartWorld Courses: Canadian Management Centre:

November 20, 2012: Smarter Meetings - Calgary,

November 29, 2012: Lead & Succeed in 4 D - Calgary

If you are looking for new ways to achieve exceptional results in your business or school, please contact use-mail: [email protected] [email protected] Phone: 1.800.387.6278

THANK YOU!