How to Assess and Build Trust on your Team

Building Trust: How To Assess and Build Trust on Your

Team

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Andy Atkins Chief Innovation Officer

Demetra Anagnostopoulos Global Head of Partnership

Our Speakers:

Today’s Presentation

a) The Dynamics of Trust

b) Assessing Trust

c) Tools and Tips for Building Trust

5

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Survey Context 2009-2011

6 © Interaction Associates Inc.

© Interaction Associates 7

(n.) a willingness to put yourself at

risk based on another person’s actions

Trust

Aligned Purpose Aligned Purpose

Expertise Expertise

Past Experience

Past Experience

Basis of Trust

Readiness to Trust

Willingness to Trust

1. Their expertise.

2. My past experience with them.

3. A shared and aligned purpose.

*Choose all that apply

Poll

I trust others based on:





Trust


Expertise Expertise

Past Experience

Past Experience

Basis of Trust

Readiness to Trust


Regarding the person or team I lead…

1. Willingly take risks

2. Express optimism

3. Has informal power or influence

4. Expresses faith that thinks will work out

5. Willingly shares personal thoughts and feelings


POLL

The Safety Dimension:




Trust


Expertise Expertise

Past Experience

Past Experience

Basis of Trust

Readiness to Trust


Regarding the person or team I lead…

1. The stakes are low

2. The situation is familiar

3. The people involved share similar views and opinions

4. The people involved have aligned interests and goals

5. Leadership’s actions are fairly predictable

* Choose all that apply

POLL

The Certainty Dimension:




Trust


Expertise Expertise

Past Experience

Past Experience

Basis of Trust

Readiness to Trust


Leaders in my organization…

1. Share the rationale for their decisions

2. Help connect employee actions to the strategy

3. Involve people in decisions that affect them

4. Pay attention to how results are achieved

5. Provide resources needed to complete tasks


POLL

The Trust Quick Check:


Be transparent by sharing The Big Picture.

“Shared Purpose” Lever


[email protected]


Predictable


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• Be explicit about the context and rationale.

• Don’t assume “they know.”

• Describe the future vividly across all three dimensions.

“HOW TO” TIPS

Create a predictable track record by Building Agreements.

“Experience” Lever


[email protected]


Predictable

• All three steps, every time.

• How much agreement to you need?

• Check for understanding, don’t just assume.

“HOW TO” TIPS

Empower your colleagues through Stretch Delegation.

“Expertise” Lever


[email protected]


Predictable

• Anticipate the “dip”

• Coach for performance

• Be honest with yourself about the risk

“HOW TO” TIPS

1. Set employees up for success by providing tools, resources and learning opportunities (41%)

2. Provide adequate information around decisions (41%)

3. Seek input prior to making decisions (40%)

4. Consistently act in alignment with company values (35%)

5. Give employees an inspiring, shared purpose to work toward (28%)

Top 5 Leadership Actions that Build Trust


1. Set employees up for success by providing tools, resources and learning opportunities

2. Provide adequate information around decisions

3. Seek input prior to making decisions

4. Consistently act in alignment with company values

5. Give employees an inspiring, shared purpose to work toward

* Choose one

POLL


What’s the most important action for your organization to take?

Full Report and Trust Toolkit available online.


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Upcoming Seminar

Sept. 16 –2014 Trust Research: findings, implications and takeaways

Andy Atkins Chief Innovation Officer

Linda Stewart President and CEO

Executive Seminar Series Learn more at: trainingindustry.com

Thank You On behalf of TrainingIndustry.com, thanks to:

• Today’s Speakers: Andy Atkins & Demetra Anagnostopoulos

• All of you for attending

Questions or Comments?

Please contact Nabeel Jaitapker:

[email protected]

Twitter: @NabyJ

How to Assess and Build Trust on your Team

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