About our respondents To summarise the data... are shared services organisations are still on their centralisation and standardisation journey are global or multinational companies INFOGRAPHIC REPORT How to achieve process excellence with multiple ERPs 3 keys to success Research brought to you by: ©sharedserviceslink and Kofax, a Lexmark Company 2015 73 % 72 % 27 % In 2015 Kofax, a Lexmark company, and sharedserviceslink conducted a survey with over 70 shared service professionals in the UK and Ireland to explore whether the quality of P2P processes varied between those with single ERPs and those with multiple ERPs. About half of our respondents have a single ERP and half have multiple ERPs. In this report we analyse and compare processes using single and multiple ERPs, as well as examine how those with multiple ERPs use third party tools to improve their P2P process. Read on for our results While a single ERP system can improve the standardisation of processes, as well as visibility across the business, companies often have multiple ERPs or different instances of ERPs. The ERP landscape of our respondents Is there a difference in the pain points for organisations using single vs multiple ERPs? When comparing top pain points of those with one ERP system to those with multiple ERPs, the biggest difference is visibility and access to documents, such as invoices. Single ERPs vs Multiple ERPs How many ERPs does your organisation have? Is your organisation considering consolidating ERPs? For those with multiple ERPs: what is the reason more than 1 ERP is in use today? Which of the following pain points do you have in your organisation? 48 % 1 ERP 2 to 3 19 % 6 % 10 % 17 % More than 10 3 to 5 5 to 10 86 % 14 % 86 % of companies that have multiple ERPs are global or multinational companies with subsidiaries 48 % have just one ERP and 52 % have multiple ERPs. 86 % of the companies with multiple ERPs are large complex, global companies. 14 % of companies with multiple ERP systems operate in just one or two countries 38 % are considering or planning a consolidation of ERPs. The benefits of a single ERP appear to be well understood, and it’s not necessarily the cost that prevents companies from consolidating. The main reason companies don’t consolidate is that it is just not yet a priority compared to other goals. The top 3 pain points across all respondents are manual entry across multiple systems, breakdowns in workflow and disparate processes. The biggest difference comparing pain points of those with single ERPs vs Multiple ERPs was access and visibility of documents such as invoices. Only 10 % of those with multiple ERPs rated their invoice processing as excellent, versus 21 % for those with a single ERP. Those with “excellent” invoice processing Consolidation is a low priority vs other company goals Each ERP addresses different business requirements Multiple ERPs provide greater business flexibility Effort and cost of consolidation is too high to justify consolidation Consolidation is too complex a project to undertake Benefits of consolidation are not well understood Manual entry across multiple systems Breakdowns in workflow Disparate processes Difficulty measuring and monitoring processes Access and visibil i ty of documents Long finacial close process Lack of visibility spend across the organisation None of the above Access and visibility of documents such as invoices Disparate processes Manual entry across multiple systems 56 % 19 % 17 % 14 % 3 % 1 % 50 % 47 % 46 % 39 % 47 % 21 % 58 % 32 % 61 % 38 % 34 % 26 % 21 % 17 % 76 % difference 58 % difference 46 % difference ERPs alone don't show the whole technology picture in finance. So, we also wanted to explore the role third party technology plays, and if it's different for those with single ERPs versus multiple ERPs. The ERP Landscape About half (48%) had a single ERP, half (52%) had multiple ERPs. Complex, global businesses are much more likely to have multiple ERPs. Single vs. Multiple ERPs Common P2P pain points are much more pronounced in companies with multiple ERP systems, especially issues of access and visibility of documents. Impact of Technology Although not optimal when compared with single ERPs, automation provides significant benefits to companies with multiple ERP systems. So how can companies with multiple ERPs enjoy the same benefits as those with single ERPs? This research identified three keys to success: Using technology alongside ERPs What tools do you use in addition to your ERP to manage financial processes? Here we compare the pain points of those with multiple ERPs with and without AP automation tools, and those with a single ERP. 53 % 78 % 68 % 75 % 44 % 55 % 41 % 47 % Single ERP Multiple ERPs Workflow management tool Manual entry across multiple systems Disparate processes Breakdowns in workflow Difficulty measuring and monitoring processes Access and visibilty of documents such as invoices Long financial close process Lack of visibility of spend across the organisation Invoice automation tools (Scanning, OCR, Data Capture) AP automation Business process management tools Companies with multiple ERPs generally use more tools in AP / P2P including invoice automation tools and workflow. Those with multiple ERPs not using AP Automation tools have the highest percentage of pain points, in nearly all categories. Those using automation tools are better off, but are not doing as well as those with single ERP systems. Multiple ERPs, not using third party automation tools Multiple ERP using 3rd party tools Single ERP Capturing structured and unstructured information across the business is crucial for assuring full visibility. Consider tools that capture paper, electronic documents and forms, transforming them into accurate and actionable information. Tools should be compatible with any ERPs you are working with. Achieve global visibility and insight across multiple systems 1 Leverage technology for processes improvement 2 AP technology has changed dramatically over the last few years. Technology today features end-to-end analytics that provide valuable, real-time information for measuring user productivity, optimising cash management, enhancing supplier relationships and assuring compliance. These metrics contribute to optimising processes for higher throughput, reduced costs and improved performance. Ensure tools are as user friendly as B2C technology 3 When technology is complex or not user friendly, user adoption will be challenged. Device independent interfaces ensure employees will be effective and more willing to engage with the application from their desktop, laptop or smartphone. © sharedserviceslink.com Ltd and Kofax, a Lexmark Company 2015. No copy or visual can be used in part, as a phrase or in whole without the written permission of sharedserviceslink.com Ltd. The concept of this product belongs to sharedserviceslink.com Ltd and cannot be re-created by a third party for the purpose of an event, article, report or any other written product, without written consent made available by sharedserviceslink.com Ltd. Conclusion About Lexmark By leveraging user-friendly tools that both capture all the key information and provide actionable insights, those with multiple ERPs can start to ‘close the gap’ and start seeing the same benefits as those with single ERPs. Automation of labor intensive and error prone processes such as capture, validation and approval; together with insight and visibility provided by analytics, enables companies with multiple ERPs to enjoy benefits similar to those with single ERPs. Technology has helped alleviate the pain points faced by those with multiple ERPs, but leveraging the right technology and following best practice can intensify those benefits. Lexmark Enterprise Software is a global provider of software and solutions to simplify and transform the First Mile TM of customer engagement. The First Mile represents information-intensive interactions a customer, provider or partner has with your organisation — interactions like new customer onboarding, claims processing, patient experience, student transcript processing and citizen services. By making these meaningful interactions fast, simple and accurate, you can set the stage for enduring and profitable customer relationships. In addition, by automating and streamlining accounts payable, invoice processing and other operational processes, the business can better facilitate hallmark customer interaction. A friction-free First Mile, and subsequent mutually beneficial engagements, can result in a sustainable competitive advantage. If you are interested in improving your financial processes and automation across one or a number of ERPs, contact [email protected] 21 % 10 % Single ERP Multiple ERPs Single ERP Multiple ERPs Multiple ERPs, without tools Multiple ERPs, with tools Single ERP 30 % 20 % 8 % 6 % 24 % 12 % Yes, we are planning to move to one ERP Yes, we are planning to move to just a few ERPs Consolidating ERPs is being considered, but not planned yet No, we have already consolidated ERPs No, we are not looking into consolidating ERPs I don’t know 69 % 53 % 38 % 63 % 47 % 32 % 32 % 63 % 47 % 47 % 38 % 38 % 38 % 27 % 12 % 33 % 15 % 44 % 44 % 40 % 21 %
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Transcript
About our respondents
To summarise the data...
are shared services
organisations
are still on their centralisation and
standardisation journey
are global or multinational companies
INFOGRAPHIC REPORT
How to achieve process excellence with multiple ERPs3 keys to success
Research broughtto you by:
©sharedserviceslink and Kofax, a Lexmark Company 2015
73% 72%
27%
In 2015 Kofax, a Lexmark company, and sharedserviceslink conducted a survey with over 70 shared service professionals in the UK and Ireland to explore whether the quality of P2P processes varied between those with single ERPs and those with multiple ERPs.
About half of our respondents have a single ERP and half have multiple ERPs.
In this report we analyse and compare processes using single and multiple ERPs, as well as examine how those with multiple ERPs use third party tools to improve their P2P process.
Read on for our results
While a single ERP system can improve the standardisation of processes, as well as visibility across the business, companies often have multiple ERPs or di�erent instances of ERPs.
The ERP landscape of our respondents
Is there a di�erence in the pain points for organisations using single vs multiple ERPs?
When comparing top pain points of those with one ERP system to those with multiple ERPs, the biggest di�erence is visibility and access to documents, such as invoices.
Single ERPs vs Multiple ERPs
How many ERPs does your organisation have?
Is your organisation considering consolidating ERPs?
For those with multiple ERPs: what is the reason more than 1 ERP is in use today?
Which of the following pain points do you have in your organisation?
48%
1 ERP
2 to 3
19%
6%
10%
17%
More than 10
3 to 5
5 to 10
86%
14%
86% of companies that have multiple ERPs are global or multinational
companies with subsidiaries
48% have just one ERP and 52% have multiple ERPs. 86% of the companies with multiple ERPs are large complex, global companies.
14% of companies with multiple ERP
systems operate in just one or two
countries
38% are considering or planning a consolidation of ERPs.
The benefits of a single ERP appear to be well understood, and it’s not necessarily the cost that prevents companies from consolidating. The main reason companies don’t consolidate is that it is just not yet a priority compared to other goals.
The top 3 pain points across all respondents are manual entry across multiple systems, breakdowns in workflow and disparate processes.
The biggest di�erence comparing pain points of those with single ERPs vs Multiple ERPs was access and visibility of documents such as invoices. Only 10% of those with multiple ERPs rated their invoice processing as excellent, versus 21% for those with a single ERP.
Those with “excellent” invoice processing
Consolidation is a low priority vs other company goals
Each ERP addresses di�erent business requirements
Multiple ERPs provide greater business flexibility
E�ort and cost of consolidation is too high to justify consolidation
Consolidation is too complex a project to undertake
Benefits of consolidation are not well understood
Manual entry across multiple systems
Breakdowns in workflow
Disparate processes
Di�culty measuring and monitoring processes
Access and visibility of documents
Long finacial close process
Lack of visibility spend across the organisation
None of the above
Access and visibility of documents such as invoices
Disparate processes
Manual entry across multiple systems
56%
19%
17%
14%
3%
1%
50%
47%
46%
39%
47%
21%
58%
32%
61%
38%
34%
26%
21%
17%
76% di�erence
58% di�erence
46% di�erence
ERPs alone don't show the whole technology picture in finance. So, we also wanted to explore the role third party technology plays, and if it's di�erent for those with single ERPs versus multiple ERPs.
The ERP LandscapeAbout half (48%) had a single ERP, half (52%) had multiple ERPs. Complex, global businesses are much more likely to have multiple ERPs.
Single vs. Multiple ERPsCommon P2P pain points are much more pronounced in companies with multiple ERP systems, especially issues of access and visibility of documents.
Impact of TechnologyAlthough not optimal when compared with single ERPs, automation provides significant benefits to companies with multiple ERP systems.
So how can companies with multiple ERPs enjoy the same benefits as those with single ERPs? This research identified three keys to success:
Using technology alongside ERPs
What tools do you use in addition to your ERP to manage financial processes?
Here we compare the pain points of those with multiple ERPs with and without AP automation tools, and those with a single ERP.
53%
78%
68%
75%
44%
55%
41%
47%
Sin
gle
ERP
Mul
tiple
ER
Ps
Workflow management tool
Manual entry across multiple systems
Disparate processes
Breakdowns in workflow
Di�culty measuring and monitoring processes
Access and visibilty of documents such as invoices
Long financial close process
Lack of visibility of spend across the organisation
Invoice automation tools (Scanning, OCR, Data Capture)
AP automation
Business process management tools
Companies with multiple ERPs generally use more tools in AP / P2P including invoice automation tools and workflow.
Those with multiple ERPs not using AP Automation tools have the highest percentage of pain points, in nearly all categories. Those using automation tools are better o�, but are not doing as well as those with single ERP systems.
Multiple ERPs, not using third party automation tools
Multiple ERP using 3rd party tools
Single ERP
Capturing structured and unstructured information across the business is crucial for assuring full visibility. Consider tools that capture paper, electronic documents and forms, transforming them into accurate and actionable information.
Tools should be compatible with any ERPs you are working with.
Achieve global visibility and insight across multiple systems
1
Leverage technology for processes improvement
2
AP technology has changed dramatically over the last few years. Technology today features end-to-end analytics that provide valuable, real-time information for measuring user productivity, optimising cash management, enhancing supplier relationships and assuring compliance.
These metrics contribute to optimising processes for higher throughput, reduced costs and improved performance.
Ensure tools are as user friendly as B2C technology
3
When technology is complex or not user friendly, user adoption will be challenged.Device independent interfaces ensure employees will be e�ective and more willing to engage with the application from their desktop, laptop or smartphone.
© sharedserviceslink.com Ltd and Kofax, a Lexmark Company 2015. No copy or visual can be used in part, as a phrase or in whole without the written permission of sharedserviceslink.com Ltd. The concept of this product belongs to sharedserviceslink.com Ltd and cannot be re-created by a third party for the purpose of an event, article, report or any other written product, without written consent made available by sharedserviceslink.com Ltd.
Conclusion
About Lexmark
By leveraging user-friendly tools that both capture all the key information and provide actionable insights, those with multiple ERPs can start to ‘close the gap’ and start seeing the same benefits as those with single ERPs.
Automation of labor intensive and error prone processes such as capture, validation and approval; together with insight and visibility provided by analytics, enables companies with multiple ERPs to enjoy benefits similar to those with single ERPs.
Technology has helped alleviate the pain points faced by those with multiple ERPs, but leveraging the right technology and following best practice can intensify those benefits.
Lexmark Enterprise Software is a global provider of software and solutions to simplify and transform the First MileTM of customer engagement.
The First Mile represents information-intensive interactions a customer, provider or partner has with your organisation — interactions like new customer onboarding, claims processing, patient experience, student transcript processing and citizen services. By making these meaningful interactions fast, simple and accurate, you can set the stage for enduring and profitable customer relationships. In addition, by automating and streamlining accounts payable, invoice processing and other operational processes, the business can better facilitate hallmark customer interaction.
A friction-free First Mile, and subsequent mutually beneficial engagements, can result in a sustainable competitive advantage.
If you are interested in improving your financial processes and automation across one or a number of ERPs, contact [email protected]
21% 10%
Single ERP Multiple ERPs
Single ERP
Multiple ERPs
Multiple ERPs, without toolsMultiple ERPs, with toolsSingle ERP
30%
20%
8%
6%24%
12%
Yes, we are planning to move to one ERPYes, we are
planning to move to just a few ERPs
Consolidating ERPs is being considered, but not planned yet
No, we have already consolidated ERPs
No, we are not looking into consolidating ERPs
I don’t know
69%
53%
38%
63%
47%
32%
32%
63%
47%
47%
38%
38%
38%
27%
12%
33%
15%
44%
44%
40%
21%
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