How to achieve NABH Standards in PHCs 1 Dr J L Meena State Quality Assurance Medical Officer Department of Health & Family Welfare Government of Gujarat Member of NABH Accreditation Committee, QCI Member of Quality Expert Group, Govt of India. Email:- [email protected]Website:- https://gujhealth.gujarat.gov.in/quality-assurance-program.htm
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How to acheive NABH Standards in PHC & CHC part 1-4
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How to achieve NABH Standards in PHCs
1
Dr J L MeenaState Quality Assurance Medical Officer
Department of Health & Family Welfare
Government of GujaratMember of NABH Accreditation Committee, QCIMember of Quality Expert Group, Govt of India.
The facility shall confirm to the FAR Normsof that particular region as per the StateGovernment Rules.
For all expansion the space should beacquired as per the standards.
Land scraping should be compulsory.
The facility should be fenced to guardagainst entry of animals.
The facility shall confirm to the FAR (Floor Area Ratio)
Norms of that particular region as per the State
Government Rules.
PHC Gadboriad, Vadodara
The facility shall confirm to the FAR (Floor Area Ratio)
Norms of that particular region as per the State
Government Rules.
The facility shall confirm to the FAR (Floor Area Ratio)
Norms of that particular region as per the State
Government Rules.
PHC Sokhada, Vadodara
The facility shall confirm to the FAR (Floor Area Ratio)
Norms of that particular region as per the State
Government Rules.
PHC Champawadi, Tapi
For all expansion the space should be acquired as per
the standards.
PHC Gadboriad, Vadodara
For all expansion the space should be acquired as per
the standards.
Land scraping should be compulsory
PHC Khirasara, Rajkot
Land scraping should be compulsory
PHC Salun, Kheda
Land scraping should be compulsory
PHC Mahuwas, Navsari
Land scraping should be compulsory
PHC Champawadi, Tapi
Land scraping should be compulsory
PHC Gadboriad, Vadodara
The facility should be fenced to guard against entry of
animals.
Physical Facilities cont…
Objective Elements
Main entrance should be easily identifiable,welcoming, well lit and with mattress.
Emergency Exits should be provided.
It should confirm to the covered area rationvis-à-vis the size of plot.
Adequate circulatory space for movementof traffic including trolley and wheel chairsto be present.
Main entrance should be easily identifiable, welcoming, well lit and with mattress.
PHC Jetalpur, AhmedabadPHC Mahuwas, Navsari
Main entrance should be easily identifiable, welcoming, well lit and with mattress.
PHC Salun, Kheda
Main entrance should be easily identifiable, welcoming, well lit and with mattress.
PHC Champawadi, Tapi
Emergency Exits should be provided.
PHC Salun, KhedaPHC Jetalpur, Ahmedabad
Emergency Exits should be provided.
PHC Gadboriad, Vadodara
Adequate circulatory space for movement of traffic including trolley and wheel chairs to be present.
PHC Jetalpur, Ahmedabad
Adequate circulatory space for movement of traffic including trolley and wheel chairs to be present.
PHC Gadboriad, Vadodara
Adequate circulatory space for movement of traffic including trolley and wheel chairs to be present.
PHC Salun, Kheda
Physical Facilities cont……
Objective Elements cont….
Adequate ramps to be present to cater tothe requirements of immobile patients.
Accommodation (Semi-Full furnished)facilities (as per grades) for the core staff i.e.MO, Nurse, and Pharmacist to be available.
Laundry, Housekeeping, Security and Dietaryservices may be out sourced as per a MOUwith the provider on certain quality criteria.
Adequate ramps to be present to cater to the requirements of immobile patients.
PHC Sokhada, Vadodara
Adequate ramps to be present to cater to the requirements of immobile patients.
PHC Sokhada, Vadodara
PHC Gadboriad, Vadodara
Adequate ramps to be present to cater to the requirements of immobile patients.
Accommodation (Semi-Full furnished) facilities (as per grades) for the core staff i.e. MO, Nurse, and
Pharmacist to be available.
PHC Salun, Kheda
Accommodation (Semi-Full furnished) facilities (as per grades) for the core staff i.e. MO, Nurse, and
Pharmacist to be available.
PHC Sokhada, Vadodara
Accommodation (Semi-Full furnished) facilities (as per grades) for the core staff i.e. MO, Nurse, and
Pharmacist to be available.
PHC Champawadi, Tapi
Accommodation (Semi-Full furnished) facilities (as per grades) for the core staff i.e. MO, Nurse, and
Pharmacist to be available.
PHC Gadboriad, Vadodara
Laundry, Housekeeping, Security and Dietary services may be out sourced as per a MOU with the provider on certain quality criteria.
PHC Gadboriad, Vadodara
Physical Facilities cont……
Objective Elements cont….
There should be 24X7 availability of electricity and potable water supply with identified alternate sources.
Arrangement for fire safety shall be present.
Attendants lounge (temporary stay facility) should be provided within the campus.
Adequate drainage system should be built-in.
There should be 24X7 availability of electricity and potable water supply with identified alternate
sources.
PHC Salun, Kheda
Arrangement for fire safety shall be present.
PHC Jetalpur, Ahmedabad
Arrangement for fire safety shall be present.
PHC Jetalpur, Ahmedabad
Arrangement for fire safety shall be present.
PHC Jetalpur, Ahmedabad
Arrangement for fire safety shall be present.
Arrangement for fire safety shall be present.
PHC Khirasara, Rajkot
Arrangement for fire safety shall be present.
PHC Khirasara, Rajkot
Arrangement for fire safety shall be present.
PHC Salun, KhedaPHC Jetalpur, Ahmedabad
Mock drill and training
PHC Mahuwas, Navsari
Mock drill and training
PHC Tankal, Kandolpada & Mahuwas, Navsari
Mock drill and training
PHC Tankal & Kandolpada Navsari
Mock drill and training
PHC Tankal, Navsari
Mock drill and training
DH Gandhinagar, Gandhinagar
Mock drill and training
Attendants lounge (temporary stay facility) should be provided within the campus.
PHC Jetalpur, Ahmedabad
Attendants lounge (temporary stay facility) should be provided within the campus.
PHC Salun, Kheda
Attendants lounge (temporary stay facility) should be provided within the campus.
PHC Gadboriad, Vadodara
Attendants lounge (temporary stay facility) should be provided within the campus.
PHC Mahuwas, Navsari
Adequate drainage system should be built-in.
PHC Salun, Kheda
2. Functional PlanObjective Elements cont….
• The building should have a functional plan having ear marked space for waiting area, OPD, Labour Room, Minor OT, Major OT in CHC, Sterilization Room, Pharmacy, Dressing Room, Injection Room, X-ray Room, Dark Room, Patients Wards, Store Room (for drugs, linen and equipments), Counseling Centers, Administrative Office, Toilet (male & female) with running water facilities, Nurses Room, Cold Chain Room, Immunization, post-mortem facility with capacity of 2 bodies platform. Laboratory services should be as per IPHS guidelines. There shall be rooms for other state run programs like TB, Leprosy, Opthalmic, ICTC, Sickle Cell Anemia, ANC, FP, CNDC.
• It should adhere to the requirements as stated in relevant IPHS standards.
• CHC should have Blood storage facility.
The building should have a functional plan having ear marked space for waiting area, OPD, Labour Room, Minor OT, Major OT in CHC, Sterilization Room, Pharmacy, Dressing Room, Injection Room, X-ray Room,
Dark Room, Patients Wards, Store Room (for drugs, linen and equipments), Counseling Centers, Administrative Office, Toilet (male & female) with running water facilities, Nurses Room, Cold Chain
Room, Immunization, post-mortem facility with capacity of 2 bodies platform. Laboratory services should be as per IPHS guidelines. There shall be rooms for other state run programs like TB, Leprosy, Opthalmic,
ICTC, Sickle Cell Anemia, ANC, FP, CNDC.
PHC Jetalpur, Ahmedabad
The building should have a functional plan having ear marked space for waiting area, OPD, Labour Room, Minor OT, Major OT in CHC, Sterilization Room, Pharmacy, Dressing Room, Injection Room, X-ray Room,
Dark Room, Patients Wards, Store Room (for drugs, linen and equipments), Counseling Centers, Administrative Office, Toilet (male & female) with running water facilities, Nurses Room, Cold Chain
Room, Immunization, post-mortem facility with capacity of 2 bodies platform. Laboratory services should be as per IPHS guidelines. There shall be rooms for other state run programs like TB, Leprosy, Opthalmic,
ICTC, Sickle Cell Anemia, ANC, FP, CNDC.
It should adhere to the requirements as stated in relevant IPHS standards.
PHC Orna, Surat
CHC should have Blood storage facility.
Objective Elements Cont..
• Facility should have VIP room, furnished
and equipped with hydraulic cardiac bed,
pulse Oximeter, ECG and Central oxygen
line.
• There should be a dedicated room for
visiting doctors in OPD.
• OT, Labour room and dressing rooms
should have tiled (glazed) walls to height
of four feet to ensure easy cleaning.
2. Functional Plan Cont…
Facility should have VIP room, furnished and equipped with hydraulic cardiac bed, pulse Oximeter,
ECG and Central oxygen line.
PHC Salun, Kheda
There should be a dedicated room for visiting doctors in OPD.
PHC Salun, Kheda
There should be a dedicated room for visiting doctors in OPD.
PHC Jetalpur, Ahmedabad
OT, Labour room and dressing rooms should have tiled (glazed) walls to height of four feet to ensure
easy cleaning.
PHC Salun, Kheda
3. Equipment and Instruments
Objective Elements cont….
• The facility should have adequate number of equipments along with instruments as stated in IPHS.
• The equipments should be in functional order and have an up time of 98 %.
• All equipments should have insurance cover.
• There should be appropriate mechanism for repair, maintenance and AMC of all the equipments.
The facility should have adequate number of equipments along with instruments as stated in
IPHS.
PHC Salun, Kheda PHC Jetalpur, Ahmedabad
The equipments should be in functional order and have an up time of 98 %.
The equipments should be in functional order and have an up time of 98 %.
The equipments should be in functional order and have an up time of 98 %.
The facility should have adequate number of equipments along with instruments as stated in IPHS.
PHC Gadboriad, Vadodara
All equipments should have insurance cover.
All equipments should have insurance cover.
There should be appropriate mechanism for repair, maintenance and AMC of all the equipments.
There should be appropriate mechanism for repair, maintenance and AMC of all the equipments.
PHC Salun, Kheda
There should be appropriate mechanism for repair, maintenance and AMC of all the equipments.
PHC Gadboriad, Vadodara
Objective Elements cont….
• The instruments used should be adequately disinfected, sterilixed and kept in good working condition.
• Utilization of equipments should be monitored on regular basis.
• Organization should have resources for ensuring skill based training on use/handling of equipments.
• There should be simple yet effective Condemnation Policy for equipments and instruments.
3. Equipment and Instruments Cont..
The instruments used should be adequately disinfected, sterilized and kept in good working
condition.
PHC Salun, Kheda
The instruments used should be adequately disinfected, sterilized and kept in good working
condition.
PHC Salun, Kheda & Hadiyol, SK
Utilization of equipments should be monitored on regular basis.
Utilization of equipments should be monitored on regular basis.
Utilization of equipments should be monitored on regular basis.
ECG UTILIZATION IN PERCENTAGE
MonthECG Utilization in
%(in round figures)Total
January 11 10% 221
February 11 11% 231
March 11 10% 223
April 11 05% 113
May 11 07% 149
June 11 06% 121
August 11 06% 125
September 11 06% 138
October 11 08% 167
ECG Utilization
ECG Average Time = 10 mins / ECGECG machine in the hospital = 03 Per day =24 ECG/machine (if one machine is used for4 hrs) Per day = 72 ECG (Total no. of ECG thatcan be done in one day if all the 3 machineswork for 4 hrs)
Working note:-No. of ECG Machine = 03Working hrs in a day = 4 hrs which is 240 min /dayAverage time taken for 1 ECG = 10 mins.Hence total no. of ECG that can be done in:•one machine per day = 240/ 10= 24•3 machines per day = 24*3 = 72•one month = 72 * 30 = 2160Hence utilization rate for the month of January 11= 221 / 2160 * 100 = 10.23%
Organization should have resources for ensuring skill based training on use/handling of equipments.
PHC Salun, Kheda
Organization should have resources for ensuring skill based training on use/handling of equipments.
There should be simple yet effective Condemnation Policy for equipments and instruments.
There should be simple yet effective Condemnation Policy for equipments and instruments.
PHC Salun, Kheda
4. Man Power & Staffing
Objective Elements cont….
• The staffing norms as stated in IPHS to be maintained.
• Roster for doctor and nurses to be displayed.
• Emergency call, Roster to be available for the core staff i.e. Doctors, nurses and pharmacists.
The staffing norms as stated in IPHS to be maintained.
Sr.
NoPersonnel Recommended Current Availability
Identified
Gaps Remarks
1 Medical Officer
2 (1 AYUSH and 1
MO2 0
2 Pharmacist 1 1 0
3 Staff Nurse 3 2 1
4 Health Worker (Female) 7 6 1
Health Worker (Male) 7 5 0
5 Health Educator 1 1 0
6Health Assistant (One male and
One female2 1 1
7 Clerks 2 1 1Contractual
8 Laboratory Technician 1 1 0
9 Driver1
1 0
10 Security 2 2
10 Class IV 4 4 0
The staffing norms as stated in IPHS to be maintained.
The staffing norms as stated in IPHS to be maintained.
PHC Champawadi, Tapi
The staffing norms as stated in IPHS to be maintained.
PHC Jetalpur, Ahmedabad
Roster for doctor and nurses to be displayed.
PHC Salun, Kheda
Emergency call, Roster to be available for the core staff i.e. Doctors, nurses and pharmacists.
PHC Salun, Kheda
• Organization should have resources and be able to demonstrate following trainings :
1. Managerial / Administrative training to MO / Head.
2. Programme implementation training to MO / Head.
3. Induction training to staff at all levels.
4. Job based skills training.
5. Special clinical skill training on minor surgical procedure, obstetrics care, new born care, basic life support and local anesthesia block.
6. Disaster Management.
4. Man Power & Staffing Cont…
1. Managerial / Administrative training to
MO / Head.
2. Programme implementation training
to MO / Head.
State level training
3. Induction training to staff at all levels.
4. Job based skills training.
PHC Salun, Kheda
5. Special clinical skill training on minor surgical procedure, obstetrics care, new born care, basic life support and local anesthesia block.
6. Disaster Management
PHC Dabhoda-Gandhinagar & Salun-Kheda
5. Drugs
Objective Elements cont….
• A unified formulary based pn workload, essential drug list as specified by State Government to be maintained.
• Availability of drugs and surgical consumable to be ensured.
• Availability of drugs to be displayed along with expiry dates.
• Medical Officers to prescribe drugs based on the available formulary or essential drug list.
A unified formulary based pn workload, essential drug list as specified by State Government to be maintained.
A unified formulary based pn workload, essential drug list as specified by State Government to be maintained.
Availability of drugs and surgical consumable to be ensured.
PHC Salun, Kheda
Availability of drugs to be displayed along with expiry dates.
PHC Salun, Kheda
Medical Officers to prescribe drugs based on the available formulary or essential drug list.
Medical Officers to prescribe drugs based on the available formulary or essential drug list.
PHC Salun, Kheda
• Medicines dispensed should have clear instruction on dose and schedule for consumption purposes.
• Consumption report of the drugs to be submitted to the district authorities of the particular district.
• Minimum balance and re-order level to be maintained.
5. Drugs Cont…
Medicines dispensed should have clear instruction on dose and schedule for consumption purposes.
PHC Salun, Kheda
Consumption report of the drugs to be submitted to the district authorities of the particular district.
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1 3 4 5 6 7 8 9 10
DAY 1 0 0 0 0 0 0 0 0
DAY 2 0 0 0 0 0 0 0 0
DAY 3 56 0 0 0 16 36 6 0
DAY 4 102 0 0 0 24 32 2 0
DAY 5 68 0 0 0 4 58 0 10
DAY 6 134 0 0 0 6 68 4 0
DAY 7 0 0 0 0 0 0 0 0
WEEK -1 360 0 0 0 50 194 12 10
Minimum balance and re-order level to be maintained. “Medicine with balance sheet”
PHC Sokhada, Vadodara
• Lead time of sourcing the drugs and consumable to be maximum of 1 week.
• Drugs shall be stored in well lit and well ventilated rooms.
• Certain drugs to be kept in the refrigerator.
• The Temperature of the refrigerator to be maintained at 2 to 6 degree centigrade.
5. Drugs Cont…
Lead time of sourcing the drugs and consumable to be maximum of 1 week.
PHC Gadboriad, Vadodara
Drugs shall be stored in well lit and well ventilated rooms.
PHC Khirasara, Rajkot
Drugs shall be stored in well lit and well ventilated rooms.
Drugs shall be stored in well lit and well ventilated rooms.
PHC Salun, Kheda
Certain drugs to be kept in the refrigerator.
PHC Salun, Kheda
The Temperature of the refrigerator to be maintained at 2 to 6 degree centigrade.
PHC Dabhoda, Gandhinagar
The Temperature of the refrigerator to be maintained at 2 to 6 degree centigrade.
Objective Elements• There should be at least one ambulance.• Local network of ambulances should be
outsourced and linked to PHC / CHC block.• Driver for the same to be available all the
times.• Ambulance should be in working condition all
the time.
6. Transport and Ambulances
There should be at least one ambulance.
PHC Gadboriad, Vadodara
There should be at least one ambulance.
PHC Jetalpur, Ahmedabad
Local network of ambulances should be outsourced and linked to PHC / CHC block.
PHC Salun, Kheda PHC Jetalpur, Ahmedabad
Driver for the same to be available all the times.
PHC Salun, Kheda
Ambulance should be in working condition all the time.
PHC Jetalpur, AhmedabadPHC Champawadi, Tapi
• Emergency drugs to be available in theambulance.
• Basic resuscitation kit to be available in theambulance.
• The Stretcher trolleys and wheel chairs in theambulance to be in working condition all thetimes.
6. Transport and Ambulances Cont…
Emergency drugs to be available in the ambulance.
PHC Salun, Kheda
Basic resuscitation kit to be available in the ambulance.
PHC Salun, Kheda
The Stretcher trolleys and wheel chairs in the ambulance to be in working condition all the times.
The Stretcher trolleys and wheel chairs in the ambulance to be in working condition all the
times.
PHC Salun, Kheda
The Stretcher trolleys and wheel chairs in the ambulance to be in working condition all the
times.
PHC Mahuwas, Navsari
7. Communication Facilities
Objective Elements• The center should have adequate
stationeries for written communication.• At least 2 telephone (24X7) connections to
be available in the facility.• An internet connection to be available.• Arrangements for a public address system to
be available.
The center should have adequate stationeries for written communication.
PHC Gadboriad, Vadodara
At least 2 telephone (24X7) connections to be available in the facility.
PHC Salun, Kheda
An internet connection to be available.
PHC Salun, Kheda
An internet connection to be available.
PHC Gadboriad, Vadodara
Arrangements for a public address system to be available.
PHC Salun, Kheda
• Organization should use Signboards, Posters or / and wall painting displayed the activities and services (along with timings) at the facility and the important contact numbers at prominent sites in the campus as well as in all villages. These should be in local language.
• Campaigns for National Health Programs should be displayed in the form of wall painting or boards.
• Lay out map of the facility and signage shall be in vernacular and symbols to address the needs of vulnerable patients.
7. Communication Facilities Cont…
Organization should use Signboards, Posters or / and wall painting displayed the activities and services (along with
timings) at the facility and the important contact numbers at prominent sites in the campus as well as in
all villages. These should be in local language.
PHC Gadboriad, Vadodara
Organization should use Signboards, Posters or / and wall painting displayed the activities and services (along with timings) at the facility and the important
contact numbers at prominent sites in the campus as well as in all villages. These should be in local language.
PHC Salun, Kheda
Organization should use Signboards, Posters or / and wall painting displayed the activities and services (along with timings) at the facility and the important contact numbers at prominent sites in the campus
as well as in all villages. These should be in local language.
Organization should use Signboards, Posters or / and wall painting displayed the activities and services (along with timings) at the facility and the important
contact numbers at prominent sites in the campus as well as in all villages. These should be in local language.
Organization should use Signboards, Posters or / and wall painting displayed the activities and services (along with timings) at the facility and the important
contact numbers at prominent sites in the campus as well as in all villages. These should be in local language.
PHC Salun, Kheda
Campaigns for National Health Programs should be displayed in the form of wall painting or boards.
Campaigns for National Health Programs should be displayed in the form of wall painting or boards.
PHC Salun, Kheda
Lay out map of the facility and signage shall be in vernacular and symbols to address the needs of
vulnerable patients.
Lay out map of the facility and signage shall be in vernacular and symbols to address the needs of
vulnerable patients.
PHC Khirasara, Rajkot
Lay out map of the facility and signage shall be in vernacular and symbols to address the needs of
vulnerable patients.
PHC Salun, Kheda
Lay out map of the facility and signage shall be in vernacular and symbols to address the needs of
vulnerable patients.
PHC Orna, Surat
Lay out map of the facility and signage shall be in vernacular and symbols to address the needs of vulnerable patients.
PHC Salun, Kheda
Lay out map of the facility and signage shall be in vernacular and symbols to address the needs of vulnerable patients.
Lay out map of the facility and signage shall be in vernacular and symbols to address the needs of vulnerable patients.