How Research Supports Continuous Quality Improvement Prepared and Presented by Keith Wurtz, Ph.D. Dean, Institutional Effectiveness, Research, and Planning Crafton Hills College and Benjamin Gamboa, Senior Research & Planning Analyst Crafton Hills College
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How Research Supports Continuous Quality Improvement · How Research Supports Continuous Quality Improvement Prepared and Presented by Keith Wurtz, Ph.D. Dean, Institutional Effectiveness,
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How Research Supports Continuous Quality Improvement
Prepared and Presented by Keith Wurtz, Ph.D.
Dean, Institutional Effectiveness, Research, and Planning
Crafton Hills College
and
Benjamin Gamboa, Senior Research & Planning Analyst
Crafton Hills College
Session Objectives
• Define support roles for Offices of Institutional Effectiveness, Research, and Planning in relation to continuous quality improvement
• Describe a process of systematic continuous improvement, using cycles of dialogue, repeated information gathering, sharing, and re-assessment
• Describe process of how Crafton Hills College Office of Institutional Effectiveness, Research, and Planning supports program review and shared governance
• Describe and discuss strategies for how Institutional Effectiveness Offices can support continuous quality improvement
Three General Support Roles for the Office of Institutional Effectiveness, Research, and Planning
• Providing data to inform evidence-based decision making
• Facilitate the development and implementation of processes
• Facilitate continuous quality improvement by promoting and coordinating planning and discussions
Providing Data to Inform Evidence-Based Decision Making• Accurate
• Timely
• Accessible
• Actionable dashboards and reports
• Consumable and easy to understand
Facilitate the development and implementation of processes• Organizational Handbook
• Provide group and one-on-one trainings on process
• Linking and integration of strategic planning, college goals, district goals, and institutional data
• Collaborate with faculty, administration, staff, and students to develop and implement processes for decision-making
Facilitate continuous quality improvement by promoting and coordinating…• Short and long range college-wide planning and decision-making
• Meaningful discussions of the college’s purpose and performance
Office of Institutional Effectiveness, Research, and Planning Vision StatementThe Crafton Hills College Office of Institutional Effectiveness, Research & Planning will facilitate Crafton Hills College becoming a "Learning College," which is the ultimate institutional effectiveness outcome. A "Learning College" is defined as a college which "becomes a true 'Learning' organization that grows and adapts through ongoing innovation tuned to current, emerging, and future needs." Further, it "celebrates a "culture of 'wonder'...where data-supported intelligence can be agreed upon so people can focus on being successful" (Goben, 2007, p. 4).