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How Netflix Crushed Blockbuster: Lessons for Employee Communications Leaders Greg Shove, founder, SocialChorus @gregshove
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How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Jan 28, 2018

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Page 1: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

How Netflix Crushed Blockbuster: Lessons for Employee Communications

Leaders

Greg Shove, founder, SocialChorus@gregshove

Page 2: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

2

OUR SPEAKER

Greg Shove

Founder & CEO

SocialChorus

@gregshove

Page 3: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

3

JOIN THE CONVERSATION!

Chat with us on

ReadyTalk!

Page 4: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Have you heard about

the greatest video

distribution platform

the world has ever

seen?

Page 5: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders
Page 6: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

But then...

Page 7: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders
Page 8: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders
Page 9: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Why am I talking about DVDs?

We can learn a lot from Netflix.

Page 10: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Netflix nailed three things:

Page 11: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Netflix nailed three things:

They delivered.

Page 12: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Netflix nailed three things:

They delivered.

They personalized.

Page 13: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Netflix nailed three things:

They delivered.

They personalized.

They optimized.

Page 14: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Netflix Delivered.

They crossed the last mile.

Page 15: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Netflix Personalized.

And offered unlimited choice.

Page 16: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Netflix optimized.

They learned from users.

Page 17: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

I want you to be the

Netflix of employee

communications.

Page 18: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

So...

What does progress look like?

Page 19: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Employee Comms 1.0

LEADERSHIP COMMS EVERYONE

Page 20: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Employee Comms 1.0

LEADERSHIP COMMS EVERYONE

Page 21: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Employee Comms 2.0

LEADERSHIP COMMS EVERYONE

Page 22: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Employee Comms 3.0

LEADERSHIP COMMS

PEOPLE AND

TEAMS

PEOPLE AND

TEAMS

PEOPLE AND

TEAMS

Page 23: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Employee Comms is the glue

that binds & aligns the team.

Page 24: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Unfortunately, it’s getting a lot

harder to stay afloat.

Page 25: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Employees are checking out.

Page 26: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Distributed employees feel

disconnected and alone.

Page 27: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

And other departments are

modernizing faster.

Page 28: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

You can be the Netflix of

employee comms.

Page 29: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

The answer isn’t just tech.

Page 30: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Deliver.

Personalize.

Optimize.

Page 31: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Deliver.

You’ve got to win the last mile.

Page 32: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Personalize.

Give them content they love.

Page 33: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Optimize.

Learn from every interaction.

Page 34: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Many other companies are

figuring this out.

Page 35: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

You can be a superhero in

your organization.

Page 36: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders
Page 37: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

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JOIN THE CONVERSATION!

Chat with us on

ReadyTalk!

Page 38: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

Transforming how workers stay connected every day

Page 39: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

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Page 40: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

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INTERESTED IN LEARNING MORE?

Request a Custom Demo

844.975.2533

http://www.socialchorus.com/tour

[email protected]

Page 41: How Netflix Crushed Blockbuster: 3 Lessons for Employee Communications Leaders

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THANK YOU!

Greg Shove

Founder & CEO

SocialChorus

@gregshove