How Mobile UC Transforms Clinical Workflows

©2015 ShoreTel, Inc. All rights reserved worldwide. 1|

December 3, 2015

How Mobile Unified Communications Transform Clinical Workflows


THE VALUE YOU’LL GET TODAY

Mobile UC Market Insights (20 MINUTES)

ShoreTel Mobile UC Capabilities (10 MINUTES)

Adopting Mobile UC - Boston Baskin Cancer Foundation (15 MINUTES)

Q & A (15 MINUTES)


WEBINAR PANELIST

Jared BakerIT Director, Boston Baskin Cancer Foundation

Greg MalkaryFounder and Managing Director, Spyglass Consulting Group

Lance MehaffeyHealthcare Vertical Program Manager, ShoreTel


MOBILE UC MARKET INSIGHTS


MOBILE UC MARKET INSIGHTS

Identify• Problems with existing communications tools

Examine• Why clinicians are using personal smartphones

Identify• Enterprise requirements for a secure mobile UC solutions

Explore• Potential clinical usage models


RESEARCH METHODOLOGY

Conducted• Nationwide end user market study

Interviewed• 400 US-based physicians and nurses

Explored• Communications inefficiencies• Mobile communications usage models• Barriers for widespread adoption


MARKET OPPORTUNITY

Clinicians are mobile professionals• 800K physicians, 3M nurses, 5M allied health workers

Inefficient communications causes harm• 70% treatment delays & sentinel events (JCAHO)

Health IT imperatives• Evaluate mobility and unified communications options


COMMUNICATIONS CHALLENGES

• Experiencing communications overload

• Carrying multiple devices

• Relying on antiquated paging systems

• Difficulties collaborating with team members


PERSONAL SMARTPHONE USAGE

CellularCommunications

UnsecuredMessaging

MedicalReference

WebBrowsing


MOBILE UNIFIED COMMUNICATIONS

Enterprise-class solution• Enhance clinical communications• Protect patient health information• Integrate health IT infrastructure


MOBILE UC GOVERNANCE STRATEGY

Mobile UC

Solution


ENHANCE CLINICAL COMMUNICATIONS

• VoIP Communications

• Secure Messaging

• Unified Directory

• Application Integration

• Presence / Status Mgmt.


PROTECT PATIENT INFORMATION

• Authentication and data encryption

• Auditing and reporting tools

• Mobile device management

• Network monitoring tools


INTEGRATE HEALTH INFRASTRUCTURE

• Network system upgrades

• VoIP system integration

• Hosted cloud-based solution

• Technical end user support


CLINICAL USAGE MODELS

Patient Referrals

Patient Consults

PrescriptionVerification

PatientAppointments

DischargeInstructions


SHORETEL UC MOBILITY CAPABILITIES


SHORETEL CONNECT MOBILITY APP

• Integrate staff smart devices to exiting phone system

• iOS / Apple and Android smartphones, tablets, and Apple wearable devices

• VoIP over WLAN

• Authentication and encryption with X.509 digital certificates and AES-256 encryption


SHORETEL CONNECT MOBILITY – KEY FEATURES

• Outlook integration for one-click conference call access

• GoToMeeting and WebEx calls supported

• Collaborative desktop sharing via mobile devices

• Peer-to-peer video / instant messaging

• Desk phone features


SHORETEL CONNECT MOBILITY – KEY BENEFITS

• Dual persona solution

• Reduce dropped calls from inhibited cellular calls

• Enable on-the-fly care coordination

• Reduce collaboration latency

• Very efficient solution management


ADOPTING MOBILE UC – BOSTON BASKIN Q & A


BOSTON BASKIN CANCER FOUNDATION

• Treats 1,000 patients annually across 3 states

• 2 cancer centers and 8 clinical sites, including: medical, radiation and surgical oncology

• 40 doctors and nurses on the Shoretel mobile UC solution

• 2015 Castle Connolly's Top Doctors

• ASCO’s Quality Oncology Practice Initiative QOPI Certified


FINAL Q & A


TO LEARN MORE

• ShoreTel mobile UC white paper

• Schedule a demonstration shoretel.com/findareseller

• Complete list of supported devicesshoretel.com/shoretel-connect-mobility-devices

• Spyglass Consulting Group:- (650) 575-9682- [email protected]

http://www.shoretel.com/findareseller



http://www.shoretel.com/shoretel-connect-mobility-devices





December 3, 2015

Thanks For Your Time!