How Mobile Technologies Impact the Transportation Workforce UDOT’s Citizen Reporter App and Click ‘N Fix AppUDOT’s Citizen Reporter App and Click ‘N Fix.

How Mobile Technologies Impact the Transportation Workforce

UDOT’s Citizen Reporter App and Click ‘N Fix App

Lisa Miller – UDOT Traveler Information ManagerJuly 1, 2015

About UDOT

TATS Segments

Public Facing Information

The Reporting App

Plow Driver Usage

• Plow driver methods to report:– Desktop computer at the

shed– 511 Traveler Information

Phone line– UDOT Citizen Reporting app

Streamlining business…

• New set of data that we did not have before• Provides consistency in the reporting method• Allows the public a consistent conduit to report conditions to UDOT• Allows another interface for plow driver to report their required data• Provides coverage on important rural routes for a fraction of the cost of

deploying RWIS

UDOT Click N’ Fix app

• Public launch January 2015• Internal launch mid-2014• UDOT-branded app

UDOT Click N’ Fix app – How it works

Performance Measures and Reporting

Streamlining business…

• “One stop shop” for all issues statewide• Fewer duplicate issues• Better, more complete information from motorists within the initial

report due to customized drop down menus• Better awareness for UDOT leadership of the issues being reported• Better awareness for UDOT leadership of clearance time for issues• Easier interface for the public to report

UDOT Lane Closure App

Streamlining business…

• Contractor accountability• Consistent, valuable information for the public• Better information for the TOC• Reports for UDOT leadership and stakeholders

Thank you!

Citizen Reporter Initiative &Lane Closure Initiative:Lisa MillerUtah Department of TransportationTraveler Information Manager

(801) [email protected]@UDOTTrafficwww.udottraffic.Utah.gov

Click N’ Fix Initiative:Becky ParkerUtah Department of TransportationTITLE

(801) [email protected]