How do you react to upset customers?

OPTIMIZE EVERY OPPORTUNITY WITH ZEALOUS ENTHUSIASM

ACTUAL COMPLAINS RECEIVED BY

From dissatisfied customers…..

“ We had to line up outsideto catch the boat and there

was no air-conditioner.”

OPTIMIZE EVERY OPPORTUNITY WITH ZEALOUS ENTHUSIASM

OPTIMIZE EVERY OPPORTUNITY WITH ZEALOUS ENTHUSIASM

“ It is your duty as a tour operator to advise us of noisy

or unruly guests before we travel.”

“ It took us nine hrs to fly home

From Jamaica to England. Ittook the Americans only three hrs to get

home. This seems unfair.”

OPTIMIZE EVERY OPPORTUNITY WITH ZEALOUS ENTHUSIASM

“ I was bitten by a mosquito.The brochure did not

mentioned mosquitos.”

OPTIMIZE EVERY OPPORTUNITY WITH ZEALOUS ENTHUSIASM

“We went on holiday to Spainand had a problem with the Taxi drivers as they were all Spanish.”

OPTIMIZE EVERY OPPORTUNITY WITH ZEALOUS ENTHUSIASM