How do you feel about change? Why do we need to change? Recession Global competition New strategy Changes in technology Customer tastes Personal development.

How do you feel about change?

How do you feel about change?

Why do we need to change?• Recession • Global competition• New strategy• Changes in technology• Customer tastes• Personal development• The law has changed• Natural resources are getting more expensive• Change is here to stay!

Are we good, bad or indifferent at responding to change?

The reality is…

Change can make us stronger

You must be the change you wish to see in the world (Gandhi)

How can change make us stronger?

• It’s a state of mind– There’s a positive in every negative

• Change affects us all in a similar way– Do the right thing

• Change is a process not an event

Easier said than done??

• (1) Understand people’s reaction to change

• (2) Lead, do the right thing• (3) Change Process• (4) Plan & control

Step 1:

“Understand people’s reaction to change”

• They want to do WHAT? What does that mean for me?• No, that’ll never work. • It’ll never affect me• I’m not doing it that way because it was fine as it was – why

do we always have to tinker?• It’s going to happen, I might as well get on with it• OK, it’s going to happen so we might as well make the most

of it

Step 2:

“Lead & Do the Right Thing”

• Essential Management Skills

– Teamworking

– decision making

– time management

– Communication

– Ethics

Step 1:

“Understanding people’s reaction to change”

• A. Shock/disbelief/disorientation – they want to do WHAT?

• B. Denial/Dismissal – it’s not going to happen

• C. Fear/Anger/Anxiety – no way, I’m not doing that, who do you think you are? (Strikes at British Airways)

• D. Sadness/Passive Acceptance – I suppose I’d better just get on with it

• E. Exploration/bargaining/jockeying – OK, so it’s not so bad, how can I make the most of it?

• F. Hope/acceptance/commitment

• Stretch the comfort zone

Step 2:

“Lead & Do the Right Thing”

• Style of leadership– Coercive– Directive– Consultative– Collaborative

Step 2:

“Lead & Do the Right Thing”

• give people time to get over resistant behaviour and feelings,• allow people to grieve the loss of familiar ways or vent their anger,• listen to people's concerns,• communicate and explain how the plan addresses the resisting individual's

issues,• provide people with structured activities that create involvement,• encourage sharing of ideas and working together,• have people focus on the opportunities and challenges within the change

situation,• let people know that necessary training, tools, and equipment to meet the

challenges of the new situation will be available.

Step 2:

“Lead & Do the Right Thing”

• Looking after yourself– Managing stress– Exercise– Diet– Work-life balance

Step 3:

“Change is a process”

• Establish a sense of urgency

• Form a powerful guiding coalition (powerful team)

• Create a vision (vision)

• Consult

• Communicate the vision (communicate, tell)

• Empower others to act on the vision (delegate, enable)

• Plan for and create short term wins (quick )

• Consolidate improvements and sustain the momentum for change (build and sustain)

• Institutionalise the new approaches (embed)

Step 4:

“Plan and control”

• Establish a sense of urgency

• Form a powerful guiding coalition (powerful team)

• Create a vision (vision)

• Consult

• Communicate the vision (communicate, tell)

• Empower others to act on the vision (delegate, enable)

• Plan for and create short term wins (quick )

• Consolidate improvements and sustain the momentum for change (build and sustain)

• Institutionalise the new approaches (embed)

Checklist

A Good Strategic Plan should be……• Feasible• Measurable• Time specific• Flexible• Inspiring – living and breathing• In writing

How can BusinessDoctors help?

• Strategy - Full facilitation and support• People – Organisational Development • People – Performance Benchmarking• Interim Support – Sales Doctor, Finance Doctor, HR Doctor…• Access to Funding and Financial Support• Friendly, practical down to earth support

And Finally….What if we don’t do it?

“If you don’t know where you are going – any road will get you there”

“Even if you are on the right track, you’ll get run over if you just sit there”

ANY QUESTIONS?