How do we communicate?! What are different modes of communication we use? – Verbal Words, tone, inflection – Non-Verbal Hand gestures, eyes, body movements,

• Slide 1

Slide 2 Slide 3 How do we communicate?! What are different modes of communication we use? Verbal Words, tone, inflection Non-Verbal Hand gestures, eyes, body movements, facial expressions, distance zones, silence, posture Written Text, symbols, stories, alphabet, directions Slide 4 What percent of our communication to others is based on each? The 3 levels of communication: What we actually say (vocabulary) How we say it (vocal inflection) Non-verbal communications (body language) Slide 5 How We Really Communicate 7% of what we communicate is based on vocabulary 38% of what we communicate is based on voice Inflections 55% of what we communicate is based on nonverbal behavior Slide 6 Daily Communication On average, on a daily basis you spend _______ % of your waking hours communicating to others. What percent do you spend communicating via: Reading _______% Writing _______% Talking _______% Listening _______% Slide 7 Are you surprised by these estimates of how people spend time communicating? Slide 8 Non-Verbal Communication O.K In some Middle Eastern countries the okay sign signifies the evil eye. This gesture can be taken as highly vulgar Pointing with your finger is rude in so many countries it's probably wise just to abandon the gesture altogether overseas. Slide 9 Non-Verbal Communication Slurping your soup - or indeed your coffee or tea - indicates you're enjoying the meal. The Dog Call This hand gesture could get you arrested in Philippines Slide 10 Non-Verbal Communication The victory sign is considered to be rude in Italy and if you are showing the back of your hand with your fingers forming 'V', then it is an insult. The Corna Historically means cuckold (or rather, your wife is cheating on you), and its origins are possibly dating back to Ancient Greece Slide 11 Do YOU Understand? I know that you believe you understand what you think I said, but I am not sure you realize that what you heard is not what I meant! -Richard Nixon Slide 12 The Listening Dilemma We speak at a rate of about 150 words per minute (wpm) But we can hear at a rate of about 1,000 wpm This gives us a lot of extra time! What do we do with this time?! Slide 13 Paraphrase the message to the speaker in order to confirm your understanding. Repeat the message to help you remember what was said. Probe for missing information. Clarify any points that you might not completely understand. Remember the important points of the message for future application. Slide 14 Seven Levels of Listening 1.Not listening: Not paying attention to or ignoring the other persons communications. 2. Pretend listening: Acting like or giving the impression that you are paying attention to another persons communications, but in actuality not really paying attention to that individual. 3. Partially listening: Only focusing on part of the other persons communication or only giving it your divided attention. 4. Focused listening: Giving the other person your undivided attention to his or her communication. Slide 15 Seven Levels of Listening 5. Interpretive listening: Going beyond just paying attention but really trying to understand what the other person is communicating. 6. Interactive listening: Being involved in the communications by asking clarifying questions or acknowledging understanding of the communication. 7. Engaged listening: Being fully engaged in communications involves listening to the other persons views, feelings, interpretations, values, etc. In engaged listening, both parties are given the opportunity to fully express their views, feelings, and ideas. Slide 16 Slide 17 Why might you have focused on the wrong criteria while listening to this story? *Often our assumptions cause us to focus on the wrong things when we communicate with others We need to keep an open mind about what message the communicator might be trying to convey Slide 18 The Laws of Forgetting We forget 50% of what we hear immediately. We forget 75% of what we hear within two months. Of the 25% we do remember, only 60% is correct, plus we add things that were never said in the first place! Slide 19 Q and A I am going to give you 4 questions to answer. *Each time you answer you will say the answer three times in a row* Example: You carry your lunch in a ___ ___ ___ Answer: Poke. Poke. Poke. * Poke= Old term used to describe a bag The other answers will be more obvious. Slide 20 Did you forget that we make assumptions?! Slide 21 -People answer yoke to the last question because it rhymes with the other answers and seems to fit in the pattern. -We need to be careful that we dont always fall into this trap when communicating with others. Sometimes we think something is correct because it seems to fit a pattern. -We make assumptions and begin to listen less and just answer based off of prior knowledge and expectations. Slide 22 We are not going to take a test today 1.Statement indicating surprise 2. Statement of fact 3.Statement indicating that we will be doing something other than taking a test today 4. Statement indicating some other group will be taking a test today 5. Statement indicating we absolutely will not be taking a test today 6. Statement indicating that we will have more than one test today Slide 23 Slide 24 Slide 25 Three basic principles of leadership are: Knowing Being Doing Knowing - You must know - yourself, how change occurs, and how others view things differently than you do. Being - You must be - ethical, principled, open, caring, and inclusive. Doing - You must act - in socially responsible ways, consistently and congruently, as a participant in a community and on your commitments and passions Slide 26 Effective Communicator Listens and responds in a precise and non-judgmental manner Critical Thinker Can apply reason, cause and effect, and extend thinking outside the box Personable Can get along well with others Ethical makes choices based on moral integrity Decisive- Can make decisions in a timely and reliable manner Reflective- Learns from mistakes and can make progress with change Slide 27 Slide 28 Wedding Riddle 1.The best man is the brother of the usher. 2.The best man and the bridesmaid went to college with the groom. 3.The usher went into the army after high school. 4.Anns college roommate took Sally to a family reunion in August. 5.Steve and Jerry had to give up going on their fraternity Spring Break trip to attend the wedding. 6.Dan and Steves mother attended the wedding, but didnt sit with her sons. Who is the: Bride: ______________________________ Bridesmaid: ______________________________ Groom: ______________________________ Best Man: ______________________________ Usher: ______________________________ Slide 29 Riddle Me This 1.What do you bring to a table to cut, but never eat? 2.Is it legal for a man from New Jersey to marry his widows sister? Why or why not? 3.What is not inside or outside a house, yet no house would be complete without it? 4. A clerk in the butcher shop is 6 feet ten inches tall. What does he weigh? 5.3. A man and a dog were walking down the street. The man rode, yet walked. What was the dog's name? 6.5. How do you make "seven" even?