How design thinking can support and influence innovation ......Title: How design thinking can support and influence innovation in health care Author: Jeremy Myerson Subject: Presentation

The King’s Fund: Harnessing Innovation in the NHS

How design thinking can support and influence innovation in healthcare Professor Jeremy Myerson Director

1963 RCA Design Research Unit

1991 Helen Hamlyn

THE LANDSCAPE OF INNOVATION

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WORLD OF IDEAS (abstract)

REAL WORLD (concrete)

NOW (analyse)

FUTURE (create)

NOW (analys e)

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The Anthropologist The Experimenter The Cross-Pollinator T

Creativity

Anthropologist

Experimenter

Cross-pollinator

Violence & Aggression in A&E

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patient needs

clinical care

Neck brace

London

Southampton

Chesterfield

Department Tours On-Site Observations Staff Workshops Questionnaires

www.aetoolkit.org.uk

Design: Graeme Davies, Phillip Greer, Christopher Huntley and Lisa Stroux

Fail early to succeed sooner

Current ambulance design

The 10 Key Design Challenges

1. Hygiene and cleanliness

2. Patient experience

3. Stock control

4. Technology integration

5. Standardisation of equipment

6. Diagnostics

7. Treatment processes

8. Future proofing

9. Longevity and carbon footprint

10. Functionality

Strategic improvements to the Emergency Ambulance 2010–2011

Ride outs

Co-Design

1 : 1 models

Link analysis

Interior concept

Demonstrator build

Demonstrator unit

Clinical evaluations

Thank You www.hhcd.rca.ac.uk