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How Brands Grow in a Digital Age - Nicholas Lovell

Nov 30, 2014

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Marketing

Arena UK

How do brands really grow? How do brands grow in a radically disrupted internet economy? We explore brand growth in today’s digital world, with perspectives from Nicholas Lovell, Lionel Benbassat of Eurostar, and the Arena strategy team.
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Page 1: How Brands Grow in a Digital Age - Nicholas Lovell

#GrowWithArena#GrowWithArena

Page 2: How Brands Grow in a Digital Age - Nicholas Lovell

The CurveNicholas Lovell

Page 3: How Brands Grow in a Digital Age - Nicholas Lovell

How do we make money when everything is going

free?

Page 4: How Brands Grow in a Digital Age - Nicholas Lovell
Page 5: How Brands Grow in a Digital Age - Nicholas Lovell

• “We’ve got to make people start valuing content again”

• “I deserve to be paid for my work”

You can• “You can’t make money from apps”

You can’t

You don’t

Page 6: How Brands Grow in a Digital Age - Nicholas Lovell

You need to earn the right

Page 7: How Brands Grow in a Digital Age - Nicholas Lovell
Page 8: How Brands Grow in a Digital Age - Nicholas Lovell
Page 9: How Brands Grow in a Digital Age - Nicholas Lovell

Free does not mean no revenues

Page 10: How Brands Grow in a Digital Age - Nicholas Lovell

Flip your thinking

Page 11: How Brands Grow in a Digital Age - Nicholas Lovell

Revenue opportunity

Marketing opportunity

Am

ou

nt

each

pers

on

is w

illin

g t

o p

ay

Page 12: How Brands Grow in a Digital Age - Nicholas Lovell

The Curve

Page 13: How Brands Grow in a Digital Age - Nicholas Lovell

The Curve – in 3 steps• Find an audience• Use technology to figure out what

they value and to talk to them again• Enable superfans

Page 14: How Brands Grow in a Digital Age - Nicholas Lovell

Freeloaders

Page 15: How Brands Grow in a Digital Age - Nicholas Lovell

Source of revenue

Page 16: How Brands Grow in a Digital Age - Nicholas Lovell

Word of mouth

Page 17: How Brands Grow in a Digital Age - Nicholas Lovell

Potential converts

Page 18: How Brands Grow in a Digital Age - Nicholas Lovell

Gawkers

Page 19: How Brands Grow in a Digital Age - Nicholas Lovell

Technology• Understand what your audience

values• Earn the right to talk to them again

Page 20: How Brands Grow in a Digital Age - Nicholas Lovell

Superfans

Page 21: How Brands Grow in a Digital Age - Nicholas Lovell

Let those who love what you do spend lots of

money on things they truly value

Page 22: How Brands Grow in a Digital Age - Nicholas Lovell

Let those who love what you do spend lots of

money on things they truly value

Page 23: How Brands Grow in a Digital Age - Nicholas Lovell

Let those who love what you do spend lots of

money on things they truly value

Page 24: How Brands Grow in a Digital Age - Nicholas Lovell

Let those who love what you do spend lots of

money on things they truly value

Page 25: How Brands Grow in a Digital Age - Nicholas Lovell
Page 26: How Brands Grow in a Digital Age - Nicholas Lovell
Page 27: How Brands Grow in a Digital Age - Nicholas Lovell
Page 28: How Brands Grow in a Digital Age - Nicholas Lovell

Target: $400,000

Average pledge:$38.28

Page 29: How Brands Grow in a Digital Age - Nicholas Lovell

An unsurprising distribution

47,946

24,636

1,090

11,530

900 148 100 10 40

10,000

20,000

30,000

40,000

50,000

60,000

$15 $30 $60 $100 $250 $500 $1,000 $5,000 $10,000

Number of pledges

Number of pledges

Page 30: How Brands Grow in a Digital Age - Nicholas Lovell

A very surprising distribution

719,190 739,080

65,400

1,153,000

225,000 74,000

100,000 50,000

40,000 $0

$200,000

$400,000

$600,000

$800,000

$1,000,000

$1,200,000

$1,400,000

$15 $30 $60 $100 $250 $500 $1,000 $5,000 $10,000

Double Fine Project revenue

Double Fine Project revenue

Page 31: How Brands Grow in a Digital Age - Nicholas Lovell

A very surprising distribution

• Total raised: $3,336,371Pledges Money

>=$250 1.3% 15.4%

>=$1,000 0.1% 6.0%

>=$100 14.7% 51.9%

Page 32: How Brands Grow in a Digital Age - Nicholas Lovell
Page 33: How Brands Grow in a Digital Age - Nicholas Lovell
Page 34: How Brands Grow in a Digital Age - Nicholas Lovell

Love your superfans

Love everyone inbetween

Love your freeloaders

Page 35: How Brands Grow in a Digital Age - Nicholas Lovell

Thank you

@nicholaslovellwww.nicholaslovell.com