HOUSING COMMITTEE Subject: Quarterly Performance ......262 To: HOUSING COMMITTEE AGENDA ITEM MO.35 ...*,. Subject: Quarterly Performance Review 1 January 1998 - 31 March 1998 NORTH

262

To: HOUSING COMMITTEE

AGENDA ITEM MO. .;..,.:. 35 ...*,.

Subject: Quarterly Performance Review 1 January 1998 - 31 March 1998

NORTH LANARKSHIRE COUNCIL

RE PO KT

Date: 20 MAY 1996 Ref GW/AG/BMl8

I I

I attach for Committee’s information and consideration as appropriate a copy of the above report.

t

Gavin Whitefield Director of Housing

iUICKeview

263

NORTH LANARKSHIRE COUNCIL

Quarterly Performance Review

1st Janua y to 31st March 1998

Housing Department

264

CONTENTS PAGE

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

Rent Arrears

Housing Benefits

Void Properties

Waiting Lists

Homeless Persons

Repairs and Maintenance

Staffing & Establishment

Home Contents Insurance

Rent Collection

HRA Capital Programme

House Sales

Housing Income Control

Estate Management

Customer Care

Housing Stock

1

5

7

9

14

16

21

23

24

25

32

34

35

37

38

265 1

1. RENT ARREARS

1.1 OPERATIONAL OBJECTIVE - To minimise rent arrears

1.2 PERFORMANCE INDICATORS

Cumulative current arrears as NLC Actual 2.29% % of annual gross rent debit Performance Target 97/98 2.20%

Accounts Commission Performance 2.0% - 8.0% Target

Cumulative current arrears as NLC Actual 5.21% % of annual net rent debit Performance Target 97/98 3.75%

Accounts Commission Achievable 7% Target

1.3 CURRENT POSITION AS AT 31.03.98 ACCOUNTS COMMISSION INDICATOR "/U NET RENT DEBIT

1.4 TRENDS/BACKGROUND INFORMATION

1.4.1 CURRENT TENANT ARREARS

District North (Stock 6,099)

960000

880000 - 800000 - 720000 !

I 640000 .

$ 560000 - -

240000 - 160000 +

80000 - 0 L- . _ _ _ ~

Jan-Mar 97 Apr-Jun 97 JuCSep 97 Oct-Dec 97 Jan-Mar 98

266 2

District Central (Stock 18,607)

1200000 -. . - - .._

1120000 4 " _

-_ - -. 1040000 - 960000 - 880000 : 800000 I

5 720000 - 3 640000 - 2 560000 -

480000 - a 400000 -

320000 - 240000 - 160000 - 80000 -

I

0 1 Jan-Mar 97 Apr-Jun 97 Jul-Sep 97 Oct-Dec 97 Jan-Mar 98

District South (27,800)

880000 - 800000 +

720000 > 640000

I 560000 i - ' 480000 ! 3

5 400000 ?! < 320000 -

240000 - 160000 - 80000

I

0 _____ Jan-Mar 97 Apr-Jun 97 Jul-Sep 97 Oct-Dec 97 Jan-Mar 98

North Lanarkshire Council (Stock 52,506)

1800000 i 1600000 - 1400000 I

1200000 - E 1000000 -

< 800000 -

600000 - 400000 - 200000 -

- ,

z

0 Jan-Mar 97 Apr-Jun 97 JuCSep 97 oct-Dec 97 Jan-Mar 98

Performance Target 97/98 - €1.75m

267 3

1.4.2 NO. OF TENANTS IN ARREARS

District North

8000

70004

60004

; 5000.: 4000,’ Y

~

PI I

-


District Central

8000

7000

t? 6000 2 < 5000

y 4000 C m f 3000 + 0 2000 0 2

1000

m

C .-

c

0 Jan-Mar 97 Apr-Jun 97 JuCSep 97 Oct-Dec 97 Jan-Mar 98

District South

10000

9000 i

8000 1 E 1

70004 E 2 6000.

Y) 5000

4000

C - - E 3000

4 20w

1000

0 An-Mr 97 Apr-Jun 97 Jul-Sep 97 Oct-Dec 97 Jan-Mar 98

268

Reminder 1 Reminder 2 Reminder 3 Notice Of

Proceedines

4

District North District Central District South NLC 857 2,398 3,966 7,221 158 752 745 1,655 279 1,089 1,046 2,414 312

North Lanarkshire Council

22000,

20000 i 18000 1

16000 J

14000 ~

12000 - 10000 1 8000 1 6000 1 4000

2000

0 ~~

Jan-Mar 97 Apr-Jun 97 Jul-Sep 97 Oct-Dec 97 Jan-Mar 98

1.4.3 FORMER TENANT ARREARS ACCOUNTS COMMISSION PERFORMANCE INDICATOR

1.4.4 POSITION AT 31.03.98 - NORTH LANARKSHIRE COUNCIL

I Averaee arrears value Der house 1 €37.95 I 1 Average arrears value per tenant in arrears I 5223.01 1

1.4.5 RENT ARREARS LETTERS ISSUED 01.01.98 - 31.03.98

1,084 1,537 2,933

269

2.

2.1

2.2

2.2.1

(i)

(fi)

(iii)

HOUSING BENEFITS

OPERATIONAL OBJECTIVE - To maximise housing benefit take up

PERFORMANCE INDICATORS

STANDARDS 97/98

New Applications - all fully completed new applications will be processed in 5 working days

Additional Information - if new applications are incomplete and require further information this will be requested in 5 working days

Review - all completed renewal claims to be processed within 10 working days

Council Tenants

2.2.2 PERCENTAGE OF HOUSEHOLDS IN RECEIPT OF HB BY DISTRICT (31.03.98)

District Central District South District North

270

Gross administration cost per case NLC Target 97/98 % of HB applications processed in 14 days NLC Target 97/98

2.2.3

2.3

2.3.1

2.3.2

€23.11 €26.78 96 %

95.3%

TRENDSPACKGROUND INFORMATION

HOUSING BENEFIT CASELOAD (PUBLIC SECTOR)


-~ ~

Jan-Mar 97 Apr-Jun 97 Jul-Sep 97 at-Dec 97 Jan-Mar 98

HOUSING BENEFIT CASELOAD (PRIVATE SECTOR)


1000

0

5000 ~

4000 1 3000 1

I

1

2000 -

Jan-Mr 97 Apr-Jun 97 JuCSep 97 Oct-Dec 97 Jan-Mr 98

27 1

District Total Allocations NORTH 88 CENTRAL 359 SOUTH 507 N.L.C. 954

7

'51 Over 6 Weeks 12'% 45% 42'/0 40%

3. VOID PROPERTIES

3.1


3.2.1 "/"OF STOCKVACANT

OPERATIONAL OBJECTIVE - To minimise void periods

North Lanarkshire Council NLC Target 97/98 Scottish Office Limit

1.63% 1.75% 2.5%

3.2.2 VOIDS AS A "/o OF TOTAL STOCK BY DISTRICT - 31.03.98

District North District Central District South

3.2.3 '/I OF ALLOCATIONS IN EXCESS OF 6 WEEKS FROM DATE OF TERMINATION 01.01.98 - 31.03.98

3.2.4 RENT LOSS DUE TO VOIDS AS "/U OF RENT DUE YEAR TO DATE - ACCOUNTS COMMISSION PERFORMANCE INDICATOR

North Lanarkshire Performance Target 97/98 - 1.6%

272

Band

< 2 weeks 2-6 weeks > 6 weeks

3.2.5 TIME TAKEN TO RELET HOUSES - 01.01.98 - 31.03.98 ACCOUNTS COMMISSION PERFORMANCE INDICATOR

District North District Central District South N.L.C. No. % No. % No. % No. % 11 12% 26 7% 35 7% 72 8% 66 76 % 171 48 % 261 51 % 498 52% 11 12% 162 45 % 21 1 42 % 384 40°h

-

District

3.3 BUDGETARY CONTROL INFORMATION

THIS PERIOD 1997/98 Period Actual I Variance Annual I Projected I Variance

3.3.1 RENT LOSS BUDGETARY CONTROL

NORTH CENTRAL SOUTH N.L.C.

Estimate Estimate 25,412 19,915 (5,497) 101,650 99,672 (1,978)

180,996 93,329 (87,667) 723,985 535,532 (188,453) 132,500 228,955 96,455 530,000 895,668 365,668 338,908 342,199 3,291 1,355,635 1,530,872 175,237

3.4 TRENDS/BACKGROUND INFORMATION

3.4.1 TERMINATIONS AND ALLOCATIONS (NORTH LANARKSHIRE COUNCIL)

1200,

Jan-War 97 Apr-Jun 97 Jul-Sep 97 Oct-Dec 97 Jan-Wr 98

273 9

WAITING LISTS

OPERATIONAL OBJECTIVE - To efficiently operate the council allocation policy


STANDARDS 97/98

Termination Notice - all written notices to terminate tenancies will be responded to in 5 working days

Succession to Tenancy - all investigations will be undertaken and a decision for requests for succession to tenancy given in 10 days

Transfer of Tenancy - a decision will be given on a tenant application for transfer within 15 days

Written Allocation Enquiries - all written allocation enquiries from waiting list applicants will be responded to in 10 working days

Visits New Applicants - all new applicants who have submitted an application form will be visited in 10 working days

274 10

4.3 TRENDSDACKGROUND INFORMATION

4.3.1 NO. O N WAITING LIST BY DISTRICT AS AT 31.03.98

12000 ~

10000 1 CI 1 f 80002 0 .-

60004

District North (3638)

4.3.2 BY APPLICANT TYPE AS AT 31.03.98

District District Central South (4506) (1 0009)

Moodiesburn

Ndcal(53)

LhderlOver Occ (179)

Transfer (208)

Other (8)

SubTenanls (380)

75 575 1075 1575 2075 2575 3075

No. On Waiting List

KilSyth

Other (27)

Owner Occ (87)

Sub-Tenants (1059)

Transfer (560)

MedlShekered (462)

Under/Over Occ (615)

3 3 I __-j_

75 575 1075 1575 2075 2575 3075 3575

No On Waiting List

27 5 11

District Central

Other (56)

Underlover Occ (504)

Medical (262)

Trans Ex Flats (670)

Mess Sub Tnt (3014)

~ ~

75 575 1075 1575 2075 2575 3075

No On Waiting List

District South

Tied Tnts (93)

Rivate Tnts (277)

Other Dist (17)

Scot Horns (329)

Sub Tnt (3867)

Trans (4169)

Own Occ (629)

Other (628) ~~ ~

75 575 1075 1575 2075 2575 3075 3575 4075 4575

No on Waiting List

276 12

4.3.3 WAITING LIST TRENDS 01.01.98 - 31.03.98

(a) District North

T 7000

6000 I

-. 5000 4 4000 +

3 I

- I I % ln 3000;

E

d 2000 - Z

, 1000

0 Jan-Mar 97 Apr-Jun 97 Jui-Sep 97 Oct-cec 97 Jan-Mar 98

* Figures include Moodiesburn, from October 1996

(b) District Central

8000 -

7000 4 6000 1

f 5000 1 m

= 4000 I

E 3000 +

I

-. , -

I

P s 2000 -

1000 + I

i

---_- 0 , Jan-Mar 97 Apr-Jun 97 Jul-Sep 97 Oct-Dec 97 Jan-Mar 98

(c) District South

11000 - 10000 e

a - - e 9000 ~

8000 - 3 7000 - -.

5 4000 - p 3000

2000 - 1000 -

0: Jan-Mar 98 Jan-Mar 97 Apr-Jun 97 Jul-Sep 97 OCt-DeC 98

(d) North Lanarkshire Council

20000 - 18000 b

16000 - -. 14000 1 T 3

.= 10000 - 8000 - 6000 -

- - - .A

~ f2000 1 C .-

0

4000 - 2000 ~

O J

Apr-Jun 97 Jul-Sep 97 Oct-Dec 97 J a n - k r 98 J a n - k r 97

13

278 14

HOMELESS PERSONS

OPERATIONAL OBJECTIVE - To deal with homeless applicants in accordance with Scottish Office guidance and legislative provisions


HOUSING STANDARDS 97/98

Applicant Investigation - all investigations concerning an applicant made under the Housing Act 1987 - Homeless provision will be completed in 28 days

Applicant Referrals - all applicants considered to be in priority need will be referred for or occupy temporary accommodation/bed and breakfast within 5 working days of homeless decision

Applicant Housed - applicants assessed as being in priority need to be provided with accommodation within 3 months after the priority homeless decision

District Central and North based on manual system. District South based on MDISL computerised system.

5.2.2 AVERAGE LENGTH OF STAY IN TEMPORARY ACCOMMODATION ACCOUNTS COMMISSION PERFORMANCE INDICATOR

279

15 5.3 TRENDS/BACKGROUND INFORMATION

5.3.1 QUARTERLY CASELOAD - NLC

600 _.


5.3.2 APPLICANTS HOUSED UNDER THE ACT - NLC

250.

Jan-Mar 97 Apr-Jun 97 Jul-Sep 97 Oct-Cec 97 Jan-Mar 98

280

Noof jobs '/n Noof jobs '/U Total Jobs

timescale I in 1 1 outwith I 1

16

Performance Target 97/98

6 .

6.1

6.2

6.2.1

Right to Repair NLC Target 97/98

REPAIRS AND MAINTENANCE

No of '/n No of Failed 'Yn Total Jobs

Jobs 3,938 100% 3,938

Satisfactory Jobs*

OPERATIONAL OBJECTIVE - To effectively repair and maintain the council's housing stock utilising the available budget to maximise 'value for money'

Direct Issue Repairs NLC Target 97/98


No of Direct Issue Repairs "/o of All Repairs Issued 27,034 40 %

REPAIRS PERFORMANCE JAN-MAR 1998 ACCOUNTS COMMISSION PERFORMANCE INDICATORS (CATEGORY 1-4)

* Failure relates to number outwith timescale

6.3.1 EMERGENCY REPAIRS COSTS - NLC

900000 - 800000 -


997/98 REPAIRS BUDGET MONITORING

* Estimates only at this stage. To be confirmed

I8

IUW//Yb K W A l K b l5UUClCl MUNIIUKINC. II

288

20

285 21

7. STAFFING & ESTABLISHMENT

7.1 OPERATIONAL OBJECTIVE - To operate within the approved establishment and minimise the level of sickness absence


7.2.1 ESTABLISHMENT AND LEAVERS 01.01.98 - 31.03.98

Division

North

Central

South

Central support

Wardens 49 1

286

Division Area Total No of Total No of VI,

Office/Section Man Days Sick Days North Kilsyth/Cumb 1,687 43.5 2.58

Moodiesb urn 675 9 1.33 Caretakers 225 6 2.67

22

Last Period

6.48 3.77 0.00

7.2.2 LOST TIME THROUGH SICK LEAVE - 01.01.98 - 31.03.98

Central Coatbridge N 1,575 82 Coatbridge S 1,772 142.5

Airdrie N 1,631 60.5 Airdrie S 1,518 86

Tower - - Depot Clerks 337 30

5.21 3.36 8.04 7.06 3.71 4.82 5.67 4.42 8.90 2.11

7.06 Caretakers

Estate 619 37 5.98 24.40 Caretakers Concierge

Caretakers I

3,768 286 7.59 10.42

Central Support Tenancy 1,294 58.0 4.48 & Directorate Services

Caretakers 619 41 6.62 Development 506 25.0 4.94

Property 1,294 20.0 1.55

1.88

1.05 2.71 0.94

I Finance& I Housing 3,740 156.5 4.18 4.02

Client Directorate Wardens

,

349 2 0.57 0.00 2,854 104 3.64 2.27

TOTAL 34,697 1,608 4.63 4.78

287

District Within Target

8. HOME CONTENTS INSURANCE

%I Outwith O h Performance Tarnet Target 97/98

23

District Area Office Number on Scheme

8.1 OPERATIONAL OBJECTIVE - To maximise the take up of the council's contents insurance scheme

"AI of Tenants on Scheme


North

8.2.1 STANDARDS 97/98

KilSyth 905 31.67% Moodiesburn 715 36.86% Ex CDC 28 2.23%

(a) Home Contents Insurance - Applicants submitting completed application forms will be notified of their acceptance onto the scheme and the weekly amount payable in 5 working days

Central Coatbridge N 1,433 Coatbridge S 1,540 Airdrie North 1,350 Airdrie South 1,294

32.33 % 32.62% 27.93 % 29.84%

south Shotts 532 Bellshill 1,182

Viewpark 474 Motherwell 1,117

Wishaw 1,442 Forgewood 120

8.2.2 TENANTS ON COUNCIL SCHEME AT 31.03.98

17.99% 20.92% 20.09% 16.12% 16.87% 14.44%

TOTAL I I 12,132 I 23.49% 1 NORTH LANARKSHIRE COUNCIL - PERFORMANCE TARGET 97/98 - 14,000

288

Post Office District office and

24

97/98 80,858 33.35% 28 % 149,895 61.84% 67.5%

9. RENT COLLECTION

mail Direct Debit

Rent from Wages Standing Order

9.1 OPERATIONAL OBJECTIVE - To minimise the use of the expensive post office giro facility and increase the use of direct debit, standing orders and municipal banks

7,000 2.88% 2.5% 1,589 0.66% 2.0% 3,078 1.27%

9.2 SOURCE ANALYSIS - 01.01.98 - 31.03.98

97/98 Estimate 278,070

YTD Estimate YTD Actual Variance 278,070 155,372 (122,698)

9.2.1 STANDARD 97/98

(a) Rent Refunds - All cheques will be sent to tenants who have requested or are eligible for rent refunds within 15 working days

District Within '%, I Outwith I I Performance I

9.3 BUDGETARY CONTROL INFORMATION

9.3.1 GIRO TRANSACTION COSTS

10 1997/98 HRA Capital Programme

10.1 North Lanarkshire

Estate Regeneration

Gowkthrapple Jewel Scheme Tannochside Muirhouse North Forgewood North Motherwell Old Monkland Holehills Petersburn Kirkshaws Sikeside Clarkston Mini Programme New Housing Partnership

Sub Total

Energy Efficiency Heating Ad-Hoc Heating Insulation Schemes Tower Block Refurbishment Window / Door Replacement Energy Efficiency

Sub Total

Major Repairs & Environmentals Lift Replacement Major Repairs Modernisation / Environmental Improvements Non-Traditional Houses Defective Pitched Roofs Re-roofing (Flat Roofs etc)

Sub Total

Home Safety & Security Door Entry I CCTV Rewiring Concierge to High Rise

Working Programme Actual Spend Variance (Note 1) (Note 2) fOOO f 000 fOOO

939 15

265 1,000

6

128 164 400 104

6

2,099 653

83 1 10

126 1,080

5

119 193 202

5 26

1,523 285

5,779 4,405 (1,374)

1,201 1,350 149 1,342 1,341 (1)

283 267 (1 6) 6,274 5,465 (809) 4,698 4,404 (294)

179 125 (54)

13,977 12,952 (1,025)

300 181 (1 19) 1,245 81 9 (426)

40 42 2 935 899 (36)

4,879 3,169 (1,710) 2,422 2,014 (408)

9,821 7,124 (2,697)

923 264 (659) 1,298 964 (334)

535 662 127

Sub Total 2,756 1,890 (866)

290 X G Community Care Adaptations Special Needs Conversion - Sheltered Housing New Build - Sheltered Housing

Sub Total

Homeless Initiatives Homelessness

Sub Total

Housing Management Computer Development Decentralisation

Sub Total

Miscellaneous Decoration Allowances Home Loans Professional Fees

Sub Total

TOTAL

Financed by:

Borrowing Consent I Capital Receipts Revenue Contribution CIF 96/97 Slippage

21 5 202 238 50

705

146

146

270 84

354

829 245

3,330

4,404

37,942

18,369 11,250 3,084 5,206

37,909

Spend Achieved

(over) I underspend (Note 3)

% underspend Notes : 1. Includes slippage allowance of approximately 1 1 % 2. Provisional at this stage and subject to adjustment when accounts are finalised 3. Underspend is well within the tolerance level thus avoiding any loss of resources.

3.4%

1 1 1 164 207 108

590

82

82

293 60

353

668 24 1

3,505

4,414

31,810

18,590 1 1,250 3,084

32,924

31,810

1,114

23 (24)

10

10.2 North District (Cumbernauld & Kilsyth) Working Programme Actual Spend Variance

fOOO fOOO f000

Estate Regeneration

51 5

51 5

372

372

Mini Programme

Sub Total

Energy Efficiency Heating Ad-Hoc Window / Door Replacement Energy Efficiency

50 710

10

79 699

9

770 787 17 Sub Total

Major Repairs & Environmentals Defective Pitched Roofs 505

505

397

397 Sub Total

Home Safety & Security Door Entry I CCTV 55

55

40

40 Sub Total

Community Care Adaptations 25

25 Sub Total

Housing Management Computer Development 20

20

19

19 Sub Total

Miscellaneous Home Loans Professional Fees

10 200

8 121

21 0 129 Sub Total

(356) 2,100 1,744 TOTAL

Financed by:

902 625 285 288

2,100

Spend Achieved (over) I underspend

% underspend

914 625 285

Borrowing Consent / Capital Receipts Revenue Contribution CIF 96197 Slippage

1,824

1,744 80 4.4%

292

10.3 North District (Moodiesburn Area) Working Programme Actual Spend Variance

€000 f O O O f 000

Estate Regeneration

Mini Programme

Sub Total

Energy Efficiency Heating Ad-Hoc Insulation Schemes Window / Door Replacement Energy Efficiency

Sub Total

Major Repairs & Environmentals Major Repairs Defective Pitched Roofs

Sub Total

Home Safety & Security Rewiring

Sub Total

Community Care Adaptations

Sub Total

Housing Management Computer Development

Sub Total

Miscellaneous Decoration Allowances Professional Fees

Sub Total

TOTAL

Financed by: Borrowing Consent / Capital Receipts Revenue Contribution CIF 96/97 Slippage

381

381

30 30 95 7

162

15 847

862

182

182

40

40

20

20

50 110

160

1,807

81 5 1

752 239

1,807


% underspend

308

308

42 22 95 6

165

- 61 8

61 8

137

137

22

22

21

21

25 113

138

1,409

824 1

752

1,577

1,409 168 10.7%

(73)

(73)

3

(244)

(45)

(45)

10.4 North District (Ex-CDC Stock)

Energy Efficiency Heating Ad-Hoc Heating Window I Door Replacement Energy Efficiency

Sub Total

Major Repairs & Environmentals Major Repairs

Sub Total

Home Safety & Security Door Entry I CCW Rewiring

Sub Total

Community Care Adaptations

Sub Total

Housing Management Computer Development

Sub Total


Sub Total

TOTAL

Financed by:

Borrowing Consent / Capital Receipts Revenue Contribution CIF 96197 Slippage

Working Programme f 000

21 169 61 1

4

805

180

180

18 190

208

25

25

30

30

30 10

120

160

1,408

548 29 1 370 166

1,375


% underspend

Actual Spend f000

23 109 623

3

758

99

99

66

66

30

30

5

119 -

124

1,077

556 29 1 370

1,217

1,077 140 11.5%

294 3 3 10.5 Central District

Working Programme €000

Actual Spend f O O O

119 193 202

5 26

392 116

1,053

Variance €000

Estate Regeneration Old Monkland Holehills Petersburn Kirkshaws Sikeside Mini Programme New Housing Partnership

Sub Total

Energy Efficiency Heating Ad-Hoc Heating Tower Block Refurbishment Window I Door Replacement Energy Efficiency

128 164 400 104

6 550 233

1,585

400 300

2,702 22 63

3,487

436 282

2,780 15 64

3,577 Sub Total

Major Repairs & Environmentals Lift Replacement Major Repairs Non-Traditional Houses Defective Pitched Roofs Re-roofing (Flat Roofs etc)

90

140 50

598 1,600 1,742

4,130

81 56

662 727

1,468

2,994 Sub Total

Home Safety & Security Door Entry I CCTV Rewiring Concierge to High Rise

170 250 535

955

34 226 662

922 Sub Total

Community Care Adaptations Special Needs New Build - Sheltered Housing

Sub Total

50 60 50

160

14 90

101

205

(36) 30 51

45


Sub Total


Sub Total


Sub Total

95

95

100 50

150

250 150

1,200

1,600

12,162

81

81

100 2

102

243 150

1,103

1,496

10,430 TOTAL

Financed by: Borrowing Consent 1 Capital Receipts Revenue Contribution C/F 96/97 Slippage

6,925 3,750 (141 1 1,628

12,162 Spend Achieved

(over) I underspend % underspend

7,008 3,750 (141)

10,617 10,430

187 I .8%

3 9 5

10.6 South District

Estate Regeneration

Gowkthrapple Jewel Scheme Tannochside Muirhouse North Forgewood Mini Programme New Housing Partnership

Sub Total

Energy Efficiency Heating Ad-Hoc Heating Insulation Schemes Tower Block Refurbishment Window I Door Replacement Energy Efficiency

Sub Total

Major Repairs 8 Environmentals Lift Replacement Major Repairs Modernisation / Environmental Improvements Non-Traditional Houses Defective Pitched Roofs Re-roofing (Flat Roofs etc)

Sub Total

Home Safety & Security Door Entry I CCTV Rewiring

Sub Total

Community Care Adaptations Special Needs Conversion - Sheltered Housing New Build - Sheltered Housing

Sub Total


Sub Total


Sub Total


Sub Total

TOTAL

Financed by:

Borrowing Consent I Capital Receipts Revenue Contribution CIF 96/97 Slippage

Working Programme (Note 1) f 000

939 15

265 1.000

6 653 420

3,298

700 873 253

3,572 3.260

95

8,753

160 1,000

40 337

1,927 680

4,144

680 676

1,356

75 142 238

455

51

51

100 34

134

499 75

1,700

2,274

20,465

9,179 6,583 1,818 2.885

20,465


% underspend

Actual Spend (Note 2)

f O O O

831 10

126 1,080

5 451 169

2,672

770 950 245

2,685 2.972

43

7,665

100 664 42

237 1.427

546

3,016

190 535

725

75 74

207 7

363

1

1

123 58

181

395 83

2,049

2,527

17,150

9,288 6,583 1,818

17,689

17,150 539 3.1%

296 32

11.

11.1

11.2

11.3

11.3.1

11.4

11.4.1

11.4.2

HOUSE SALES

OPERATIONAL OBJECTIVE - To ensure house sales are processed within statutory timescales

ACCOUNTS COMMISSION PERFORMANCE INDICATOR - Average time taken to complete a sale from initial application - 176 days

Average time this period 218 days

BUDGETARY CONTROL INFORMATION

HOUSE SALES RECEIPTS 97/98

Capital Programme Target* E4.8m Actual to 31.03.98 €5.0m % Achieved 104% * Net figures after deduction of 75% for debt repayment

TRENDS/BACKGROUND INFORMATION

NUMBER OF SALES - 01.01.98 - 31.03.98

260

.- ,a North

, Central 0 South

~

Jan-Mar 97 Apr-Jun 97 JuLSep 97 Oct-Cec 97 Jan-Mar 98

APPLICATIONS 01.01.98 - 31.03.98

600 -

500 -

Jan-Mar 97 Apr-Jun 97 Jul-Sep 97 Ckt-Cec 97 Jan-Mar 98

297

District Annual Spent During Committed Estimate Quarter During Quarter

E E E NLC 1,062,000 509,000 115,000

33

Committed/Spent To Date

E 1,062,000

11.5 NON-HRA - IMPROVEMENT GRANTS

11.5.1 EXPENDITURE AS AT 31.03.98

298

Housing Rents Garage/ Lock - ups

34

Annual YTD Estimate YTD Actual Variance Estimate

€86,837,595 €86,837,595 f87,021,020 (€1 83,425) €802,695 €802,695 €863,705 (f61,OlO)

12. HOUSING INCOME CONTROL

12.1 97/98 INCOME

299

35 ESTATE MANAGEMENT

OPERATIONAL OBJECTIVE - Maintain and enhance a pleasant, peaceful environment which improves the quality of life for all members of the local community

STANDARDS 97/98

Mutual Exchanges - all investigations required for a mutual exchange to be complete and decision given to exchanging requests in 20 days

Sub-Letting - decision on tenant requests to sublet their tenancy given in 15 days

Lodgers - decision on request for tenants to take in lodgers to be given in 15 days

Conducting a Business - request to conduct a business from a council house to be decided upon in 15 days

House Sales Enquiries - all house sale enquiries, including feu superiors requests and requests to check house sales plans to be undertaken in 10 days

Alterations and Improvements - decisions concerning council tenants requests will be given in 15 working days

300

No. enforced Reason For Eviction

36 13.3 EVICTIONS

4 10 14 28 Rent Arrears Rent Arrears Rent Arrears Rent Arrears

I District North I District Central I District South I NLC 1 No of decrees obtained I 86 356 494 1 916

14. CUSTOMER CARE

Category Complaints responded to in 20 days

30 1

- Number '/o

1 33 %

37

Complaints still in response time Complaints outwith response time TOTAL

14.1 OPERATIONAL OBJECTIVE - To provide a responsive and efficient housing service

- 2 67% 3 100"/0

14.2.1 STANDARDS 97/98

(a)

(b)

(c)

General Correspondence - All general correspondence responded to in 10 working days Office Counter Enquiries - All customers waiting at public reception will be initially seen in 10 minutes Anti-Social Complaint - All first contacts to complainants to be made in 3 days

14.2.2 COMPLAINTS MONITORING 01.01.98 - 31.03.98

(a) Formal complaints from tenants

C Total No

17,653

90,427

368

302 38

15. HOUSING STOCK

15.1 BY APARTMENT SIZE - 31.03.98

15.2 STOCK QUARTERLY TREND (AFTER SALES, DISPOSALS)

59000,

57500 j

56000 1


15.3 TOTAL HOUSING STOCK AT 30.09.97 - 52,506

HOUSING COMMITTEE Subject: Quarterly Performance ......262 To: HOUSING COMMITTEE AGENDA ITEM MO.35 ...*,. Subject: Quarterly Performance Review 1 January 1998 - 31 March 1998 NORTH

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