Hotels of the future

Hotels of the FutureUnwired for Guest Convenience

Aristotelis Georgiou, Territory Account Manager

Greece, Cyprus & Malta

April the 1st, 2016

Cisco Confidential 2© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Agenda

Hospitality Trends

Hospitality Challenges and Goals

Hospitality Technology Overview


Agenda

Hospitality Trends




Customer Experience is worth$1.5 Billion to Hospitality Industry

Rising

Hospitality

Expectationsin

Source: *Amadeus, Source: Global Travel Industry News, 360 degree survey, January 2012. (Nothing is free)

Travelers Lists Wi-Fi astheir top amenity and expect a “home away from home” experience when traveling

Most guests are accessing network for streaming video or using data intensive applications

Guests are increasinglyusing social media to voice complaints or provide general feedback

Young generation travellers are becoming more experience loyal and less brand loyal


0

2

4

6

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12

14

16

18

2013 2014 2015 2016 2017 2018

Exab

yte

s p

er

Mo

nth

Mobile File Sharing (2.9%)

Mobile M2M (5.7%)

Mobile Audio (10.6%)

Mobile Web/Data (11.7%)

Mobile Video (69.1%)

Global Mobile Data Traffic Growth – Apps/Cloud

61% CAGR 2013–2018

Figures (n) refer to 2018 traffic share

Source: Cisco VNI Global Mobile Data Traffic Forecast, 2013–2018

Video is 56% of total mobile data traffic today and will exceed 69 Percent by 2018

Cloud Will Account for 90% ofMobile Data Traffic by 2018

Starting in 2016, Fixed/Wi-Fi Traffic Surpasses Fixed/Wired Traffic

By 2018, IPv6 Traffic Projected to be 42% of Mobile Data Traffic


Hotel of the Future : Personalized, Connected & Smart

Personalized Guest

Experience

Meeting Room

Technology

Digital Employee

Communication

Digital HD

Entertainment

Green IT Internet of ThingsMobile PaymentLocation Based

Services

Self Check-in/outSmarter In-room

technologyVirtual Concierge

Keyless entry

to room


Agenda

Hospitality Trends




Top Business Goals for Hospitality

Enhance Guest Experience

Generate New Revenue Streams Improve Operational Efficiency

Manage Operating Cost


Agenda

Hospitality Trends




802.11ac ready interference detection

PREDICTABLITY PERFORMANCE

Improves performance of 802.11a/g/n/ac devices

UNMATCHED SCALE

Optimized for high density performance

CLEAN AIR

CLIENT LINK

TURBO BOOST

n

n

AP

ac

ac

n

ac

Optimizing Network Performance & End-User Experience made Possible by Cisco’s Purpose Built Chip Set

Not All Gigabit Wi-Fi Solutions are Created EqualCisco High Density Experiences (HDX) for High Density Deployments


Cisco Unified Access Solution –The Network As a Strategic Enabler

Improve

Operational

Efficiency

Consistent Guest experience across wired and wireless -any time of the day across the property (indoor/outdoor)

Reliable support for streaming video, voice and data applications

High-density Wi-Fi support for meeting rooms & conferences

Improve compliance and consistency of policy

enforcement

Simplify management and troubleshooting

Manage Operating

Cost

Simple

Secure

Business

ValueConnecting People

Connecting Clouds

Connecting Things

Enhance Overall

Guest Experience


Create Connected Experiences with Cisco’s CMX

Guest Presence

• Presence detection

• Auto-launch apps

Detect

Guest Access

• Easy Wi-Fi login, custom or social

• Zone-based, custom splash pages

Connect

Guest Experience

• Location-based push notifications

• App-based mobile engagement

Engage

In Hospitality, engaged hotel guests spend 46% more per year than actively

disengaged guests spend (Source Gallup’s Customer Engagement Study, 2014)


Location Accuracy Means Better Business Intelligence

Where people spend time

New compared to repeat visitorsNEW

Number people by venue and zones

Peak time in venue

Common traffic patterns


Cisco Unified Access Market & Industry Leadership

Market Leadership Industry Leadership

20+ years of market share leadership

500,000+ WLAN customers

2,000,000+ LAN customers

20,000,000+ ISE endpoint licenses sold

Broadest LAN, WLAN, and Security portfolio

95% Fortune 1000 have selected Cisco

10+ years of Gartner MQ leadership

Ongoing IEEE, IETF, Wi-Fi Alliance leadership

Established the NAC market

Largest patent portfolio in the industry

Largest development team & R&D investment

in the industry


Major Hospitality Customers

Walt Disney - USA

Hilton Hotels - USA

Doubletree Hotels - USA

Intercontinental Hotels – USA

Crowne Plaza Hotels - USA

Starwoods Hotels and Resorts -USA

MGM Mirage - USA

JW Marriott Marquis - USA

Accor Hotels - France

Sol Melia Hotels - Spai

Iberostart Hotels - Spain

Blue Mountain Resorts - Canada

Radisson Hotels (Rezidor) – Sweden

All Nippon Group - Japan

Oriental Hotels Group - India

Emirates Group – United Arab Emirates


Cisco Solutions – Market Share, PositionCisco Positioned As A Leader in the Gartner Magic Quadrant for

Wired and Wireless LAN Access Infrastructure – For the 3rd Time in a Row!

Source: Dell’Oro, Synergy, infonetics: (Q3,CY14. Market Share numbers are based on Revenue)

C o m p e t e n e s s o f V i s i o n

Ab

il

it

y

to

E

xe

cu

te

Aruba

HP Networking

Alcatel-Lucent Enterprise

Dell

Motorola Solutions

Extreme Networks (Enterasys Networks)

Xerus

Avaya

Adtran

Juniper Networks

D-Link

AerohiveHuawei

C H A L L E N G E R S L E A D E R S

N I C H E P L A Y E R S V I S I O N A R I E S

As o

f June 2

014

LAN Switching 66% #1

Access Routing 83% #1

Wireless LAN 51% #1

Network Security 35% #1

SAN 52% #1

Enterprise Voice 37% #1

Web Conf. 50% #1

Telepresence 46% #1

WAAS 17% #2

UC X86 Blade Server 27% #2

Thank you.