Hotel Technologies

HOTEL TECHNOLOGIES

DIGITIAL DOOR VIEWER

Digital Door Viewer

• The first and only information about external activity outside the door available to people came from the peephole.

• Peepholes are not as preferred as the digital door viewer.

• “First View Security” came up with the Digital Door viewer(DDV)

• Uncomfortable, difficult to use and often does not provide a clear view.

DDV• Hotels, resorts - installing the Digital Door Viewer to

add on to the security and comfort of their guests, preventing any unnecessary loss of revenue.

• All travellers today have a right to the highest level of security available. 

• A wireless monitor with an electronic video system, delivering high demand and quality images of the external activity outside the door.

• It uses a digital camera to capture what is happening outside the door and a 5.6 inch LCD monitor to deliver a clear and wide view of the hallway. 

DDV• MGM grand in Las Vegas ,Ritz Carlton hotel in

New York City

• See a large, clear image of what is happening in the hallway on their LCD screen, even to the side about arm’s length.

• To turn on, press the power button.

• Confirm the other parties’ identity

• To turn off, press the power button

Deposit safes

• Grupp Marketing has been engaged in the import, export, wholesale and retail of a complete range of security safes

• Deposit safes – protect valuables

• Amount of security – key point

• Combination dial and key safe.

• To open the safe, one will have to posses the key and know the safe number.

• The only possible way to open the box is to have the key and the correct number.

Deposit safes

• Fire resistance safe.

• Fire resistant tested to 1000 degree C and 2 hour rating.

• Anti-burglary relocking device.

• The finger print safe.

• Place their finger onto the sensor and the reader scans the finger print. If matches, the safe will open. If not, access is denied.

Revenue potential

• Safe and secure environment? 

• Erin Andrews who was filmed naked through hotel door peephole.

• High security is a must.

• Alarmed by crimes aimed at hotel guests and properties.

• Crime rates will be put to the minimum and security will be put to the maximum.

• So the travellers will put their mind at ease

Bathroom- MIRROR"TV in the mirror" technology

• Point remote on mirror

• Defogging membrane

• Deliver high-quality IPTV programs, videos and hotel information directly to rooms.

• Videotree's "Videospa IP” features: - Television units and patented technology that allows

direct feeds from the network without using an external set-top box.

- Easy installation & integration

- Receive streams from the digital IPTV head to end and display according to the channel listings. 

Bathroom- SHOWERGROHE shower system

• 1. Euphoria Cosmopolitan head shower with Rainspray

• 2. Euphoria Mono hand shower

• A small lever on showerhead to control water flow

• Save water -40%

• Adjust water pressure & 3 spray options

• Quick & easy installation

Japan ToiletFeatures:

• Automatic flushing• Blow dryer• Seat heating• Massage options• Water jet adjustments• Automatic lid opening &

closing • Anti-bacterial glazing• Automated air deodorizer• Flushing options• Medical sensors• Wireless control panel

attached

XpressPort

• A refined and modular hotel check-in kiosk

• Designed to satisfy consumer demand for self-service convenience

• NCR XpressPort kiosks have made an immediate impact on customer satisfaction by integrating the kiosks into the registration counter

• A self-service solution that allows guests to perform a number of tasks

XpressPort• Also convenience made to locate amenities around a

hotel property

• NCR XpressPort features a 17-inch touch screen interface

• Signature capture module to facilitate transactions during a guest’s stay

• simple-to-use

• either freestanding or configured to complement any hotel lobby layout

• hotels and resorts that incorporate self-service options as part of their high-touch strategy

XpressPort: Random Facts• 86 percent of U.S. and Canadian consumers are

more likely to do business with a company that offers the flexibility to interact using self-service. 

• 66 percent of survey respondents said the availability of self-service technologies creates a more positive perception of the deployer’s brand.

STRENGTHS of self-service kiosks

1) Quality customer service• Provide higher service levels• ‘Fun’ way of innovation and technology• Allow customers to have a desirable and enjoyable

experience High customer satisfaction

2) Serve customers more efficiently• Speed up transactions• Save customer service time Customers served in a quicker and more efficient

way

3) Minimize expenses, control management costs• Minimal staff needed to monitor self-service kiosks

Reduction in staff• No need for the time and expenses to train employees

on aspect of public and customer relations

4) Better utilize employees • Engage them in areas where close customer

relationships are vital and more important

5) Track usage statistics • Provide management with relevant statistical data • Improve management’s organizational methods• Results and data are accurate and precise

WEAKNESSES of self-service kiosks

1) Insufficient operational skills• Hard to adapt and operate self service kiosks. • Especially the elderly not being experienced technical

devices • The need to rely on others for guidance.

2) Too costly • Not feasible for low-budget firms • High long term maintenance and installing

expenses

3) Less job opportunities • Employees would lose their jobs easily if companies

have relied strongly on these kiosks in the future

4) The value of personal contact being replaced. • Taken away the importance of a face-to-face, personal

warm welcome an employee could give its customers.• No sense of interaction or connection

Hospitality environments that use

SELF-SERVICE KIOSKS

Lodging Industry

• Positive result and impact shown towards self-service check-in and check-out implementations

• Kiosks can now even dispense card keys, print hotel maps and folios to avoid a wait at the front desk.

Restaurant Industry

• Deploying kiosks have increased companies goal revenues

• Provided up selling opportunities

• Eg: Fast food drive-thru, an order and pay self-service kiosk

The End.