Hotel Connections Brochure

The Future of Hotel Accommodations

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WELCOME

INDUSTRY MILESTONES

OUR SERVICES

CREW ACCOMMODATIONS: LODGING, TRANSPORTATION & MORE

OUR APPROACH

DISTRESSED PASSENGERS & EMERGENCY RELIEF

MEETINGS & CONVENTIONS

CONVENTIONS REGISTRATION AND HOUSING

CORPORATE TRAVEL AND WORKFORCE LODGING

PRODUCT SUITE: OUR PROPRIETARY SOFTWARE OVERVIEW

SOME OF OUR CLIENTS

CONTACT US

INDEX

HOTEL CONNECTIONS

Supplying Airlines Industry-Leading Solutions for Over Seventeen Years

• Sourcing & Procurement to Airline’s Exact Specification

• Seamless Integration with Crew Scheduling & Communication Systems

• World-Class Operational Reliability and Agility

• Comprehensive Services to Meet Wide Range of Needs & Configurations

• Guaranteed Financial & Operational Value

The future of hotel accommodations

1997 Company launched as first entity dedicated to sourcing and managing crew accommodations.

1998 Company first to offer airlines an integrated global crew accommodations program.

1999 Company becomes first to automate hotel RFPs, introduces reverse billing

2000 Company opens European headquarters in Zurich

2002 Company expands into Asia, opens Singapore office

2005 Company introduced industry’s first crew hotel feedback system to ensure crew satisfaction.

2008 Company opens regional office in Mexico City

2010 Company delivers first integrated end-to-end crew room scheduling system

2012 Company expands technology platform, introduces mobile services

2013 Company relocates to Miami, Florida

2014 Company achieves seventeenth year of growth, exceeds 100 employees, successfully handles

diverse portfolio of clients in commercial, private, charter and cargo sectors.

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INDUSTRY MILESTONES

OUR SERVICES

Your Choice: End-to-End Turn-Key Solutions or Targeted Business Support

We understand the different needs of different clients, whether it’s auto-blocking thousands of rooms a week for a scheduled carrier, handling the dynamic room requirements of charter operations, or focusing on last minute, fast-moving bookings for private aviation clients.

Our Business Segments:

• Crew Accommodation • Distressed Passengers and Emergency Relief • Meetings and Conventions • Corporate Travel and Workforce Lodging

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• Source smallest to largest mar ets CI S-Certified Staff • Serve All Segments Crew assengers Meetings Corporate mergency Response Wor force • eliver oth Operational and Strategic lanning • Optimi ed Contracts• echnology Integration

CREW ACCOMMODATIONS: LODGING, TRANSPORTATION & MORE

Integrated systems that support your operation 365/24/7

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• Active and On-Going Account Planning & Management

• Superior Sourcing According to Your Procurement & Labor Standards

• Dynamic Room Scheduling, Invoicing & Reporting Systems

• Configurable IROP Systems for In-House or Out-Sourced Solutions

• 365/24/7 Global Customer Service

• Firm Financial and Operational Commitment to Results

OUR APPROACH

Program Assessment

Contract Audit

Sourcing & ProcurementSoftware Configuration

Manage & Service

Integrated Plan to drivefinancial & Operational

Results

Drive Maximum Value for Money

Ensure Crew Safety & Comfort

Drive Operational Efficiency

Care for Customers

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DISTRESSED PASSENGERS AND EMERGENCY RELIEF

Expect the Unexpected

Our vision is to revolutionize the distressed passenger business and create a new service and commercial standard for how airlines handle disruptions. By centralizing and aggregating inventory and prices in an online market with transparent pricing in a secure, easy-to-access way for commercial and individual buyers and sellers, we will drive tremendous efficiencies and value. It also offers an entirely new set of service and revenue opportunities for all participants in the value chain. We envision ubiquity: a product that is available to airlines and travelers whenever or wherever they need, and converting a pain-point into a service differentiator.

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• Centralized Condition Monitoring

• Station-Based Hotel Room Inventory Systems for Transparent Pricing

• Automated Buying, Vouchering & Invoicing Process

• 365/24/7 Global Customer Service

• Soft & Hard Block Inventory Planning

• Registration

• Meeting & Event Planning

• Budget Management

• Attendee Engagement Pre, During & Post Meeting

MEETINGS AND CONVENTIONS CONVENTIONS REGISTRATION AND HOUSING

With 17 years in the business, Hotel Connections is translating the decades of

knowledge from handling over 7 million roomnights a year with Airlines into help

you with all your meeting needs. One thing the airline industry will teach you is

how to handle the details and the last minute changes with ease, precision and

professionalism. Whether its 10 rooms or 1,000 rooms - we have it covered.

We are proud to roll out our Meetings Department and look forward to workingwith you to create the perfect experience for you and your attendees

Complete Meeting Management to include:

• rocurement • City, Site and Venue Selection• Hotel Contract Negotiation - maximize on room rate, comps and upgrades• Online Registration and Reservation Software - available online, call in, smart phone app.• Complete On Site Meeting Management• VI , Exhibitor and Speaker coordination• A V and Food and Beverage management• Transportation Coordination

All ost Meeting Needs - Billing, Comp usage and customizable reporting.

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Hotel Connnectionsmanagement and our specialized VIP and Exhibitor services:

CORPORATE TRAVELAND WORKFORCE LODGING

Business Travel

We make employee business travel easier and less expensive with our booking systems and negotiated hotel rates.

• Customizable Reservations Interface with web and mobile access.

• Streamlined Booking Process that is designed around your rates and policies.

• Discounted, client specific contracted rates that we negotiate on your behalfusing our global staff of procurement professionals

• Access to Proprietary Rates that Hotel Connections has negotiated in thousands of properties worldwide.

• 24x7 Customer Service with multi-lingual staff: English, Spanish, French and Arabic.

• Dedicated Account Management to oversee your account on a global basis, and support market planning and analysis, special projects and unique needs of crew and key staff.

• Reporting & Analysis on all activity by market, time period, transaction and in aggregate.

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PRODUCT SUITE: OUR PROPRIETARY SOFTWARE OVERVIEW

Hotel Connections has a robust product suite that extends from procurement (sourcing the best supplier contracts for crew, distressed and corporate travel) to finance (invoice reconciliation and accounting). We are leading the market in evolution of these applications by integrating more deeply into the bloodstream of our airline clients to drive cost and service differentiation the way to the customer, through products we’re developing for crew members, station managers and passengers.

TRAVEL MANAGEMENT SYSTEM (TMS)

INVOICE MANAGEMENT

CREW MOBILE APPSCHEDULE MANAGEMENT

CREW INFORMATION SYSTEM (CIS)

REZCONNECTIONS BOOKING TOOL

REPORTING MANAGEMENT

Our proprietary hotel database is integrated with a best-in-class CRM system which delivers the ability to search, bid, data mine, manage and report all procurement activity related to your program on a global basis.

The newest generation of our billing system features a host of features and benefits designed to drive prompt accurate reconciliation, enable dynamic adjustment capabilities and an ad hoc reporting package.

Our schedule program supports crew room planning using both one and two-way interfaces. Through our proprietary business rule engine, we apply each client’s business rules (check-in, check-out, duration, etc.) to the hotel room blocking process to ensure that inventory is accurately blocked and rooms are accurately billed.

Ensuring crew safety and satisfaction is our priority. With CIS, crew can research property amenities prior to arrival, and report on their experience during or after their stay. Issues are escalated for immediate resolution with feedback reported back to crew. This web-based system, soon to be on a mobile app, allows our account management team to follow up with hotel properties and transportation agencies to ensure they are providing superior service to our customers.

Whether you are booking hotel accommodations for crew, corporate or leisure travel, our proprietary hotel booking engine gives you an intuitive tool to book hotel rooms with speed and accuracy. In addition to your contracted crew rates and Hotel Connections contracted rates, RezConnections interfaces with Sabre GDS providing an even more generous selection.

Report Management will provide a variety of reporting capabilities for the airline. It will enable you to budget, and forecast for your next year’s spend, provide you a comprehensive report on the rate behavior for each of your contracted hotels, a comprehensive view of your current total spend and specifics on any of the details related to your current budget or future planning’s and expenditures.

Available for all iOS and Android devices our mobile app offers airline crew members theability to quickly retrieve real time informationfor current and upcoming trips including hoteldetails, negotiated benefits, terminal pick up and drop off locations and our newest feature: real time location of the ground transportationvehicle. Flight status information can be alsoaccessed and reviews of the hotel can be uploaded directly from the app.

SOME OF OUR CLIENTS

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TESTIMONIALS

Our business is not always predictable: it's a great reliefto have Hotel Connections there when we change course. They are so agile with their service and technology.Crew Scheduler, US Carrier.

Hotel Connections really came throughwhen we had a crisis, our operation suffered minimal disruption with their help. Airline Scheduler, International Airline.

This was the first time we outsourced our Crew Lodging program.We had no idea how much value the right supplier could bring;our costs declined and our crew are happy. Thanks Hotel Connections! Senior Buyer, Asian Airline.

We are thrilled with our new contract terms. Hotel Connections negotiated things we didn't know were possible. Buyer, Larger Regional Carrier.

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We are here 24x7 to serve you needs.Please contact us at any time to learn how we can make a difference

Corporate Headquarters

6100 Blue Lagoon Drive, Suite 310, Miami, FL 33126 / Phone: +1.786.581.2900 /

Toll Free: +1.866.966.8866 / [email protected]

Regional Headquarters for Europe

Capital Place, 120 Bath Road, London Heathrow, UB3 5AN

UK Phone +44 203 585 6000 / [email protected]

Regional Headquarters for Asia

The Concourse 300 Beach Road #10-02 Singapore 199555

Phone +65 6292 5177 Fax +65 6292 2447 / [email protected]

Latin America Corporate Office

Boulevard Adolfo Lopez Mateos 1936 Office 502, Tlacopac, Mexico, DF 01049

Phone +52 55.5661.2102 / [email protected]

hotelconnections.com1-866-966-8866London, Mexico City, Miami, [email protected]