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Anup M. ManchandaVP, [email protected]"Connecting Technology to People Worldwide“
1305 Wiley Road, Suite 102Schaumburg, IL 60173 USAUS number : 847-252-7100X50SIP: [email protected] Number: (040) -24222238 Ext. 36
Geckotech, LLC Corporate Headquarters300 N. Elizabeth StreetSuite 510-CChicago, IL 60607(312) 948-2995
Face Off: Hosted vs. Premise Based IP_PBX Face Off: Hosted vs. Premise Based IP_PBX solution. Which is better for my company?solution. Which is better for my company?
• In Business since 1992. Offices in IL, TX, GA, CA, NJ, India.In Business since 1992. Offices in IL, TX, GA, CA, NJ, India.
• Partners with Encore, Patton, Epygi, Cbeyond and othersPartners with Encore, Patton, Epygi, Cbeyond and others
• Telecom Expertise in Networks, Test Measurement, Telecom Expertise in Networks, Test Measurement, Legacy to IP Legacy to IP Migration.Migration.
• Partners with IIT in providing training on VoIPPartners with IIT in providing training on VoIP
• Active Member, VPAC Council. Assisted in set up of VoIP Lab at IIT by Active Member, VPAC Council. Assisted in set up of VoIP Lab at IIT by donating VoIP equipment. Provided Internship Projects to Students of donating VoIP equipment. Provided Internship Projects to Students of VoIP on VoIP related equipment and services, to VoIP on VoIP related equipment and services, to Evaluate, test and Evaluate, test and validate new products/services before bringing to market.validate new products/services before bringing to market.
• Founded in 2003Founded in 2003• Based in Chicago –nationwide VoIP footprintBased in Chicago –nationwide VoIP footprint• Provides fully managed VoIP for SMB marketProvides fully managed VoIP for SMB market• Cisco Premier partner + Cisco Powered NetworkCisco Premier partner + Cisco Powered Network• Focused efforts – 1 major product line onlyFocused efforts – 1 major product line only
Eliminate or reduce intra-office toll charges. Reduce or Eliminate Eliminate or reduce intra-office toll charges. Reduce or Eliminate LD charges.LD charges.
Avoid service/ support contracts on existing PBX hardwareAvoid service/ support contracts on existing PBX hardware
Reduce expansion costs via lower costs for MACsReduce expansion costs via lower costs for MACs
Provide productivity benefits for remote and traveling workers Provide productivity benefits for remote and traveling workers who can be empowered with the same integrated capabilities as who can be empowered with the same integrated capabilities as office workersoffice workers
Cost Considerations of VoIP:Cost Considerations of VoIP:
- - VoIP telecommunication hardware and software eg. IP phonesVoIP telecommunication hardware and software eg. IP phones
- Network upgrades for possible quality of service and - Network upgrades for possible quality of service and performance performance upgrades upgrades
- Implementation labor and professional services- Implementation labor and professional services
- On-going support and administration labor- On-going support and administration labor
• Onsite Phone Switch device that connects office telephones in a business Onsite Phone Switch device that connects office telephones in a business with the public telephone network. with the public telephone network.
• Route incoming calls to the appropriate extension in an office, and to Route incoming calls to the appropriate extension in an office, and to share phone lines between extensions. share phone lines between extensions.
• Over time, many functions have been added, such as automated greetings Over time, many functions have been added, such as automated greetings for callers using recorded messages, dialing menus, connections to for callers using recorded messages, dialing menus, connections to voicemail, automatic call distribution (ACD), teleconferencing, and more.voicemail, automatic call distribution (ACD), teleconferencing, and more.
Hosted PBXHosted PBX
• Delivers PBX functionality as a service, delivered over a private network Delivers PBX functionality as a service, delivered over a private network and/or the internet. The first hosted PBX was introduced to the market in and/or the internet. The first hosted PBX was introduced to the market in late 1997 by Virtual PBX. Instead of buying PBX equipment, users contract late 1997 by Virtual PBX. Instead of buying PBX equipment, users contract for PBX services from a hosted service.for PBX services from a hosted service.
Hosted or Premise Based – Which is the better choice?Hosted or Premise Based – Which is the better choice?
Hosted Hosted
Employees Telecommute Employees Telecommute Virtual office vs. Main officeVirtual office vs. Main officeHigh up-front costs are not acceptable High up-front costs are not acceptable On-Going CostsOn-Going CostsNeeds of company may change Needs of company may change Incoming call capacity is highIncoming call capacity is highNo need for outside support for dedicated employees for PBX No need for outside support for dedicated employees for PBX
support.support.Need a complete set of features.Need a complete set of features.
Premise Based Premise Based
Employees physically in same office Employees physically in same office Higher Up-Front costs and lower or no monthly costsHigher Up-Front costs and lower or no monthly costsLittle likelihood of change in company size Little likelihood of change in company size SecuritySecurity
Setup Fees: $2500Monthly Service Fees: $1500* ($75/seat)Fax line from LEC: $30
*Includes routers, switches, T1 internet w/QoS, all PBX features, unlimited calling, VM, web portal, conference bridge, all hardware is managed and replaced within 24 hours on failure.Also includes full installation, project management, training and 24/7 customer support.
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Questions to PanelistsQuestions to Panelists
Do you need technical expertise to administer a hosted phone Do you need technical expertise to administer a hosted phone
system?system?
Can you guarantee voice quality? How?Can you guarantee voice quality? How?
How do you address disaster recovery?How do you address disaster recovery?
Can remote workers get same features?Can remote workers get same features?
How do you address Moves, Adds and Changes?How do you address Moves, Adds and Changes?
What about future features and upgrades?What about future features and upgrades?
How many people can be “instantly” conference called?How many people can be “instantly” conference called?
Company XYZ – Corporate in Chicago, 2 remote workers in Chicago, Tech. Company XYZ – Corporate in Chicago, 2 remote workers in Chicago, Tech. Support office in Atlanta, GA. Sales and Marketing office in Austin, TX. Support office in Atlanta, GA. Sales and Marketing office in Austin, TX. Admin Support office in India. Calls are routed through a Premise Based Admin Support office in India. Calls are routed through a Premise Based IP_PBX located in Chicago.IP_PBX located in Chicago.
Internal Company Calls.Internal Company Calls.
Bill from office in Austin, TX picks up his VoIP device and dials extension for Bill from office in Austin, TX picks up his VoIP device and dials extension for Heather in Corporate office in Chicago. The VoIP PBX server searches and Heather in Corporate office in Chicago. The VoIP PBX server searches and obtains call routing information and routes call to extension at desk or any obtains call routing information and routes call to extension at desk or any other phone designated by Heather.other phone designated by Heather.
Bill from office in Austin, TX uses his cell phone, and dials Corporate Bill from office in Austin, TX uses his cell phone, and dials Corporate office in Chicago. The VoIP PBX server searches and obtains call office in Chicago. The VoIP PBX server searches and obtains call routing information and routes call to customer in New York, who sees routing information and routes call to customer in New York, who sees the company’s central number on his Caller ID on his phone.the company’s central number on his Caller ID on his phone.
Customer from New York dials company’s central number. Customer from New York dials company’s central number.
To speak to Technical Assistance, he dials extension, and call is routed To speak to Technical Assistance, he dials extension, and call is routed to office or cell phone in Atlanta, GA. During the conversation, Customer to office or cell phone in Atlanta, GA. During the conversation, Customer wants information about pricing and products. Call is then transferred wants information about pricing and products. Call is then transferred by office in Atlanta to office in Texas.by office in Atlanta to office in Texas.
Set up a broadband connection with enough bandwidth to handle Set up a broadband connection with enough bandwidth to handle outgoing calls at peak traffic times. A rule of thumb: Each call will use outgoing calls at peak traffic times. A rule of thumb: Each call will use 100K bit/sec. of bandwidth. 100K bit/sec. of bandwidth.
IP router should also have a quality of service feature that can IP router should also have a quality of service feature that can prioritize VoIP transmissions during heavy traffic conditions. prioritize VoIP transmissions during heavy traffic conditions.
Ask your ISP for a static IP address. Ask your ISP for a static IP address.
Choose a VoIP switching device that can work with both IP-based and Choose a VoIP switching device that can work with both IP-based and circuit-switched phone devices. This allows you to migrate gradually circuit-switched phone devices. This allows you to migrate gradually without interrupting users' phone services.without interrupting users' phone services.