Ruediger Hartmann Technical Solutions Architect 10.10.2012
Ruediger HartmannTechnical Solutions Architect
10.10.2012
• HCS IntroductionApplications and BundlesDeployment Models
• HCS ArchitectureDatacenter InfrastructureRedundancySecurity
• HCS Management SystemService FulfillmentService Assurance
Cisco Public 3© 2011 Cisco and/or its affiliates. All rights reserved.
CLOUD
ON PREMISE
UnifiedCommunications
TelePresenceCollaboration
Applications
CustomerCollaboration
Services Product Same as Premises Deployed App
Voice & Video Unified Communications Manager, Unified IP Phones, Jabber Yes
Voice Mail &Integrated Messaging Unity Connection Yes
Presence &Instant Messaging Unified Presence, Jabber Yes
Mobility Services Unified Mobility, Mobile Clients Yes
Web Collaboration WebEx Meeting Center Yes
CTS-3000/3200
CTS-500/1000/1100
CTS-1300
Profile Series
Solution Platforms
HCS Essential
HCS Foundation & Standard
Analog
3905 6901 6921
6911
Fax
TelePresenceRoom
99xx
89xx
79xx
694x/696x
Jabber Desktop Jabber Mobile
Third Party SIP
EX60 / EX90
7937IMS Integration
HCS Basic
PSTN
Large EnterprisePrivate Network
Pure Hosted
Customer 1 Customer 2
Hybrid
Customer 3
Remote Managed
On Premises
Customer 4 Customer 5
CollabApps
CollabApps
CollabApps
VMWare ESXi Server
CollabApps
CollabApps
CollabApps
User User User
Partner Cloud
3G/4G Mobility Network
VMWare ESXi ServerVMWare ESXi Server
VMWare ESXi Server
HCSApps
HCSApps
HCSApps
HCSApps
HCSApps
HCSApps
HCSApps
HCSApps
HCSApps
• The broadest set of enterprise-class, proven collaboration solution
• Same experience on premise and on demand• Automation from customer order to service
activation• Simplification of ongoing admin with end-customer
self care• End-to-end service assurance with real-time
monitoring and recovery • Optimized on the virtualization platform and
network for cloud• Scalable and secure to millions of subscribers
Delivery & Operations
Hosted Collaboration
SolutionCommercial
Terms
• UC, web & video collaboration
• Provisioning & management• Delivered on cloud
optimized infrastructure
• Operations readiness discovery
• Services complement partner delivery strategy
• Build & engineering services
• Flexible financing – Capexto Opex options
• Single contact (HW, SW & services)
• Joint business model development
• Cisco compensation• Cisco sales engine• Joint marketing• Sales enablement• MSCP
Got-to-MarketSupport
• HCS IntroductionApplications and BundlesDeployment Models
• HCS ArchitectureDatacenter InfrastructureRedundancySecurity
• HCS Management SystemService FulfillmentService Assurance
Cisco Public 12© 2011 Cisco and/or its affiliates. All rights reserved.
MPLS Core
Nexus 1000V – Virtual Switches
FC
Customer Environments:Cisco Unified Communication and Collaboration suite of applications
Access Layer(6120/6140s)
Aggregation LayerNexus 7000s
Core LayerNexus 7000s
FC L2L2
L3 L3
L3 L3
SAN StorageSAN Storage
MDS 9000SAN Switch
MDS 9000SAN Switch
UCS B-Series Chassis and Blades running VMware
FCoE FCoE
ASR 1000 ASR 1000
Up to 10 Chassis
ASA ASA
DC2DC1
MPLS
Site 3Site 2Site 1 Site 4
Mobile Workers
Chassis 1 Chassis 2
PSTN
SAN SAN
Chassis 1 Chassis 2
Site Redundancy• SRST• Local TDM/SIP connectivity• Local Servers
Data Center Redundancy• Redundant Platforms (Power, Cards, etc.)• Redundant Layers – Box – Box Redundancy• Redundant Fibre Channel Storage• Redundant Connections/Paths• Virtualization – VM Toolset
Application Level Redundancy• Same Blade
Application Level Redundancy• Different blades• Different cha
Application Level Redundancy• Different blades• Different chassis• Same datacenter
Application Level Redundancy• Different blades• Different chassis• Same datacenters
Application Level Redundancy• Different blades• Different chassis• Different datacenters
Application Level Redundancy• Different blades• Same chassis
Datacenter Core & Aggr Layer
Enterprise 1 Site 1
Enterprise 2 - Dedicated InstancesCUCM – UCxN - CUP
Datacenter Access Layer
Shared Management Components
UCDM – HCM – CUOM – CUSM – vCenter – DCNM
Enterprise 1 - Dedicated InstancesEnt 1
Ent 2
MgmtNAT in Management VPN• Required for overlapping addresses• Performed at PE or CPE in SP NOC
CUBE-SP• Address Translation• Media anchoring for inter-customer and off-
net calls
Firewall or SIP ALG• CPE can provide FW and/or SIP-ALG• Cisco ISR-G2 or ASA
Centralized Customer FW• Firewall context per customer• Cat6K FWSM or ASA
CUCM – UCxN - CUP
Enterprise 1 Site 2
Enterprise 2 Site 1
Telephony Aggregation
Shared Signaling ComponentsCUBE-SP
PGW
SP Telephony Network (PSTN, SIP,
Emergency Services, and Wireless)
Shared (Extranet)Management VPN
Enterprise 2 VPNEnterprise 1 VPN
Global VPN
MPLS VPN Core
VRF-VLANMapping
Service Provider Network
MobileNetwork
Emergency Services
PSTN/SIPNetwork
HCS WAN
CUBE-SP(ASR 1000)
Cust A Cust B
Signaling
Media
Intra-CustomerCalling
Inter-CustomerCalling
Aggregated PSTN Calling
SIP
SIP
AggregationLayer
UCLayer(DC)
CustomerPremise
(CPE)
• HCS IntroductionApplications and BundlesDeployment Models
• HCS ArchitectureDatacenter InfrastructureRedundancySecurity
• HCS Management SystemService FulfillmentService Assurance
Cisco Public 19© 2011 Cisco and/or its affiliates. All rights reserved.
Existing OSS/BSS (MoM, Ticketing etc.)
Mediation Layer, Cross-Domain Aggregation, Coordination, Correlation, Presentation
Domain Manager
#1
Domain Manager
#2
Domain Manager
#3
Domain Manager
#4
Domain Manager
#5
Normalized Interfaces
OSS/J MTOSI Java SOAP XML
Enable cross-domain functions that can be easily integrated into OSS/BSS
Manage a Diverse Component Set
Service Fulfillment, Service Assurance, and Billing
*Optional component or reference sale
Prime Central for HCS Assurance(PC4HCS – Dashboard)
Existing OSS/BSS (MoM, Ticketing etc.)
HCS ComponentHCS Domain ManagerSP/Partner Supplied
InfoVista*
UOM/SM vCenter UCSM DCNM
ISI*
Cisco UC CPE Datacenter SANUCSCCETP
Service Fulfillment and Billing
HCM - F
UCDMCCDM
PM LM SDR
SIIPA
VMs
BladesESXi Hosts
SDR
Customer
CEApps
HCS UI & NBI
HCM-F = Hosted Collaboration Mediation – Fulfillment
Prime Central for HCS Assurance
(PC4HCS)
UCDMUOM/SM
vCenter
SDR
STEP 2: Upload UC VM Template, Compute, Network & Storage created in Step 1
SP Admin
Cloud - O
HCM - F
NBI (SOAP/REST)
Orchestration Engine
Compute Network Storage
UI NBI (SOAP)
STEP 1: Create Customer Network ContainerCreate Customer VM’s etc
STEP 3: Clone, Identity and Configuration of UC Apps
IPA
SDRIPA
Cisco Unified Communications Manager Cisco Unity Connection Cisco Unified Presence
Upgrade File
File Server
AXL/SOAP
FTPSFTP
COP File
File
Ve
rific
atio
n
Platform Manager (PM)
PM
Layer Tasks
Service Provider Setup Create Service Building BlocksInstall Telephony ModelDesign Feature PackagesSetup Infrastructure
Customer Creation & Administration
Set Inventory LevelsAdd DivisionsManage Numbering PlanAssign resources to locations
Location Creation &Management
Manage & Register PhonesManage End Users & MobilityAdmin Group line features
End-User Self-Care Manage Phone FeaturesManage Speed DialsSet Single Number ReachChange Presence monitoringView & Manage Directories
UCDM
Service Fulfillment, Service Assurance, and Billing
*Optional component or reference sale
Existing OSS/BSS (MoM, Ticketing etc.)
HCS ComponentHCS Domain ManagerSP/Partner Supplied
InfoVista*ISI*
Cisco UC CPE Datacenter SANUCSCCETP
HCM - F
UCDMCCDM
PM LM SDR
SIIPA
Service Assurance
Prime Central for HCS Assurance(PC4HCS – Dashboard)
UOM/SM vCenter UCSM DCNM
PC4HCS AssuranceNorthbound Interfaces
Dashboards
Analytics - Service Impact Analysis
Analytics - Root Cause Analysis
Event Collection
Data Modeling
Create service and application dependency trees
Cross-domain fault correlation and root-cause analysis
View current service outages based on reported errors and alarms
Aggregated multi-customer operator dashboards with domain manager cross-launch
Integrates with existing OSS or BSS system through SNMP
Cisco UC CPE Datacenter SANUCSCCETP
UOM/SM vCenter UCSM DCNMObtain, de-duplicate events, and normalize data into
a consistent format
• Service tree created automaticallyConfiguration pushed from HCM-F into Prime Central
• Visual indicators to outagesBased alarms or errors being reported to Prime Central
• Proactively notify customers“We are aware of this outage and the following services may be affected”
• View urgent service issues
• Understand what is affected
• HCS IntroductionApplications and BundlesDeployment Models
• HCS ArchitectureDatacenter InfrastructureRedundancySecurity
• HCS Management SystemService FulfillmentService Assurance
Technology, Delivery, Commercials & Go-to-Market Combined
Best in-class user experience Cloud-based, hybrid, on-premises Operational excellence in an end-
to-end system
Cisco Collaboration
New Cisco sales compensation model to incentive partner offers Partner Volume Discounts &
Flexible Financing
Go-to-Market Support Fully integrated turn-key
solution Advance Services offers a
wide variety of Build, Operate, & Transfer Services
Delivery & Operations
Deliver capital and operational efficiencies on hosted platforms
• Optimization of hardware platform• Automation from customer order to service activation• Simplification of ongoing admin with end-customer self care• Real-time monitoring, recovery, and platform optimization• Scalability to millions of paying subscribers!
Before After
CAPEX Improvements OPEX Improvements
Service Orchestration