Hospitality Service - mais-systems.commais-systems.com/images/stories/datasheet/HSC_V26_MAIS_EN.pdf · HSC Connect is used between HiPath 3000, HiPath 4000, OpenScape Voice, OpenScape

Set New Standards

Provide faster help, improve guest's

comfort

Increase Guest Satisfaction

Instantly put your guests in touch with

appropriate contact person and wait to

see their smile

Play Safe

Integrate and test HSC system in 30

days Grace period

Open

Open Interface capabilities for data

exchange

HSC Entry:

HSC Entry is the hotel communication solution for small hotels and guest houses. HSC Entry provides invoicing

of guest telephone and Internet usage, and provides a solution for handling reservations and room occupancy.

HSC Connect:

The HSC Connect hotel application server is an intelligent communication solution that brings a PBX system's

performance scope to the hotel front office domain. This relieves the work load on hotel personnel and increases

guests' convenience.

The gateway function setting up the connection between PBX and a front office (F/O) system serves as the basic

application.

HSC Connect is used between HiPath 3000, HiPath 4000, OpenScape Voice, OpenScape 4000, OpenScape

Business or Asterisk and the front office system. This provides F/O system manufacturers with a simple,

standardized hotel interface. The protocol description is available to any F/O solution provider.

Better, faster service – no

service requests need ever be

lost again

Guest recognition (on-screen

prompts) adds a personal touch

and makes guests feel more at

home

VIP guests enjoy faster response

times

Human resources are deployed

more efficiently and enabled to

provide superior service

All functions are integrated and

clearly visible in the intuitively

designed graphical user interface

Little training is required – a

significant benefit in an

environment where churn rates

are high

Repor ts

A variety of lists to ease your

work, for example, how many

people might come for

breakfast? Let HSC Entry

provide the answers for you.

Integration of communication into

service workflows

Hospitality Service Center Entry: HSC Entry – Simple PMS System

Hospitality Service Center Entry (HSC Entry) is the hotel

communication solution for small hotels and guest houses.

HSC Entry provides invoicing of guest telephone and

Internet useage, and provides a solution for handling

reservations and room occupancy.

Ease of use

Telephones, guest names, reservations, and room

occupancy at a glance: The HSC Entry room grid gives

you up-to-date information on:

Phone status

Text messages

Wake-up requests

Room status

Reservations

Room occupancy

Arrivals and departures

Event calendar

The room grid is your starting point and from there on you

can handle invoices for telephone and Internet charges.

Context-sensitive menus show meaningful functions. Just

mark a span of time for a room and HSC Entry asks for the

reservation or check-in. Other functions can be accessed

using dedicated function keys on the keyboard or by

clicking on the grid. It is so simple, anybody who can use a

mouse can use HSC Entry.

Bill telephone and Internet charges

On departure, HSC Entry presents you with the charges

for phone calls and high speed Internet access. You can

move items from one account to another if necessary.

Upon check out, account statements and bills can be

prepared quickly, efficiently, and accurately ensuring a

positive experience for your guests. You can easily

prepare and maintain a template with Microsoft® Word®.

HSC Entry uses this template for printing bills for high

speed Internet access and telephone calls. If a guest asks

you to add a billing address this can also be easily done

using the Microsoft® Word® template.

Lists make it clear

Beside the essential telephone statistics, HSC Entry offers

a variety of lists to ease your work, for example, how many

people might come for breakfast? Let HSC Entry provide

the answers for you. With HSC Entry, you can print arrival

lists, departure lists, guest lists, telephone lists, and room

status lists which can be combined and used by staff as

the basis for prioritizing and completing the tasks of the

day.

HSC Service Tracking: Offers a central point of services to your guests and hands

-on information to your attendants.

Excellent service

Hotel staff, while on the phone, are just one click away

from a new ticket, documenting any kind of service

requests, and capturing a full audit trail to ensure quality.

HSC knows which mobile service agent is able to deliver

the requested service and forwards the service request.

The HSC service control shows the actual status of the

service request. Time-outs, acceptance, or alerts are

monitored and can be reported on. HSC Service Tracking

provides comprehensive statistics for the management.

The reports illustrate employee efficiency and guest

satisfaction, showing the areas of possible improvement.

HSC Service Tracking supports mobile communication

between staff members and saves time by optimizing staff

efficiency and hotel workflows. This innovative, fully

integrated modular solution not only monitors

communication and guest wishes from start to finish but

also interfaces, stores, analyses, and outputs data.

HSC Mobile

Runners iOS & Android application

Through this easy-to-use application, you can create

and manage requests, access guest data and other information

Easy to use for Mobile Service staff / Guest Service Center staff / System requires hardly any training

Features: Rapid Response (Guest Request

management), Complaints, Housekeeping (Real time Room status, status update with PMS Interface, Minibar posting), Management (Guest List, Guest details, Room Statistics)

Hospitality Service Center Connect: The HSC Connect hotel application server is an intelligent

communication solution that brings a PBX system's

performance scope to the hotel front office domain. This

relieves the work load on hotel personnel and increases

guests' convenience.

The gateway function setting up the connection between

PBX and a front office (F/O) system serves as the basic

application.

HSC Connect is used between HiPath 3000, HiPath 4000,

OpenScape Voice, OpenScape 4000, OpenScape

Business or Asterisk and the front office system. This

provides F/O system manufacturers with a simple,

standardized hotel interface. The protocol description is

available to any F/O solution provider.

The features made available by this standard hotel

interface include:

Check-in/check-out with class-of-service changeover

Entry of name for caller identification

Determining call costs

Wake-up service entry

Room status entry

Use of the minibar

Receiving a message (Message Waiting lamp)

Do-not-disturb

Administering virtual directory Numbers

It is also possible to integrate expansion options such as

A hotel-specific VoiceMail system and

Evaluating call costs for administration telephones

via External application.

HSC Connect is aimed at hotels that already have a

customary front office system and which require a link to

the PBX. These can be either individual hotels or hotels

belonging to a chain.

FEATURES

Check-in/check-out with class-of service changeover

All guest data is sent from the front office to HSC Connect

when guests check in/out, then stored in the check-in file

and transferred to HiPath.

The guest telephone is automatically enabled when this is

done and all relevant call data (date, time, destination

number and cost of each call) is logged for invoicing

purposes whenever calls are made.

The data will be buffered if the front office system is not

ready to receive. As soon as it is ready again the data will

be transferred from HSC Connect and the buffer file then

cleared.

Entry of name for caller identification

The guest's name is also stored in the system on check-in

and is displayed on digital telephones when the guest calls

reception, for instance. The guest's name is deleted on

checkout.

Determining call costs ... using meter pulses

The charge rate units transmitted by the telephone

company (carrier) are transferred from the HiPath system

to HSC Connect. HSC Connect calculates the call costs

using the pre-configured unit price and transfers this to the

front office system

... using a surcharge table

It is also possible to add surcharges to the call costs

calculated by HSC Connect using a table. The call price

calculated in this way is then transferred to the front office

system

... using destination number tables

If the telephone company (carrier) does not provide any

meter pulses, call costs are calculated in HSC Connect

using configurable charge rate tables, time tariffs, and tariff

assignments. The call costs are determined on the basis of

the destination number, call duration, and time of day, and

transferred to the front office system.

Interface to external charge solutions

HSC also offers an interface to 3rd party Call Accounting

and call data recording systems for situations where the

customer´s environment requires complex call data and

statistical evaluations. For this purpose HSC features the

Call Accounting Interface (SCAI). This interface has been

tested with a number of systems.

Wake-up service entry

The wake-up service is managed independently by HSC

Connect, which distinguishes three types:

Wake-up orders from a guest telephone without

voice prompting. The guest enters the required

wakeup time directly via the telephone keypad.

Wake-up orders from a guest telephone with voice

prompting If the optional wake-up system (with voice

prompting) has been installed, guests will be

supported by voice prompting when entering their

wake-up request (eight languages possible).

Wake-up orders from the front office system if a

guest has placed a wake-up request with reception,

the room number and wake-up time will be

Open Sys tem

HSC is being developed as an

open system. In basic

configuration system already

supports most important

integrations (PBX integration,

PMS integration, High Speed

Internet Access systems

integration, Building automation

systems ...). Other integrations

are easily possible due to

extremely open system

architecture.

An open architecture secures

future-proof investment and

requires minimal client hardware

Installation and Setup

Maintenance

Application Support

Hardware Support

transferred automatically from the front office system

to HSC Connect after the reception attendant has

entered the relevant data.

To carry out the wake-up orders, HSC Connect constantly

checks its internal wake-up order file and calls the guest

when they entered wake-up time has been reached. If a

guest does not lift the handset after a certain number of

wake-up calls, renewed ringing is activated after a time

that can be set. All wake-up attempts, whether positive or

negative, are transmitted to the front office system and

logged. Any still active wake-up orders will be canceled

when the guest checks out.

Room status entry

The room status can be entered by room staff on the guest

telephone. When a checked-out room is being cleaned,

the room status is set by the room staff and the room is

offered by the front office system as being available again.

The room statuses can alternatively be administered and

changed using the front office system.

Without voice prompting. If no VoiceMail system has

been installed, administration and forwarding of room

status entries is carried out by HSC Connect.

With voice prompting. If the optional VoiceMail

system has been installed, room status entries from

the guest room telephone are supported by voice

prompting. The VoiceMail system then forwards the

entries to the front office system.

Use of the minibar

Without voice prompting

If items are found to have been consumed from the

minibar in a guest's room, the room staff can enter the

details directly on the guest telephone. Each minibar entry

is acknowledged to prevent incorrect entries. Optional

entries for minibar items are item numbers (max. 6-digit) or

invoicing amounts and a personnel code. With the

expanded minibar function it is also possible to cancel any

entry over the telephone.

Optional entry types:

Standard minibar entry

Advanced minibar entry (consumption registered/

canceled)

Advanced minibar entry with personnel number

(consumption registered/canceled)

All entry data is transferred transparently to the front office

system.

With voice prompting

If the optional VoiceMail system has been installed,

minibar entries from the guest telephone are supported by

voice prompting. The VoiceMail system checks the entries

and returns a voice report. Incorrect entries will therefore

be noticed immediately and can be corrected. The entries

are then forwarded to the front office system.

VoiceMail system (optional)

HSC provides an interface for connecting to 3rd party IVR/

Voice Mail systems for implementing different

functionalities like the entry of wake up, room status and

minibar posting via the guest room phone. If his interface

is used to connect to OpenScape Xpressions, additional

supplementary functions are available.

Receiving a message (Message Waiting lamp)

Messages that arrive during a guest's absence can be

signaled over the front office system by "setting" the

Message Waiting lamp on the guest telephone.

Under certain technical conditions it is also possible to

equip analog guest telephones with Message Waiting

Lamps.

Do-not-disturb

This room telephone class-of-service can be pre-

configured in HiPath and set by the front office personnel

as and when required.

Administering virtual directory numbers

To allow special guests ("VIPs") to retain the same

telephone number in different rooms each time they visit

the hotel, or to equip a guest room with an additional fax

line, the front office personnel can issue an additional,

virtual telephone number as and when required.

HSC Connect ensures that when this is done the virtual

number is assigned to the real number of the room or to

the real number of the fax line in the room. This

assignment is always canceled on check-out. Where the

fax line is concerned, this ensures that no faxes will get

into the wrong hands after guests have left.

Open interface capabilities for data exchange

HSC comes with an ODBC and a simple file based

interface for importing and exporting several kinds of data.

This means that e. g. personnel data or membership

program data can be exchanged with or transferred into

other systems. A service package (Professional Service) is

available for any customizations or up-grades that may be

required.

Multiple systems

HSC Connect supports Multiple PBX systems on remote

locations.

Changing over the language on the OpenStage display

(HiPath 4000 and OpenScape 4000)

A guest's nationality is recorded on check-in, depending

Check - i n /check -out

All guest data is sent from the

front office to HSC Connect

when guests check in/out, then

stored in the check-in file and

transferred to HiPath.

Suitable for everything from the

smallest independent hotels to

the largest global chains, HSC

fully integrates all telephone-

based services ensuring that all

guests receive the highest level

of attention that they deserve.

on the front office system. This information is forwarded to

HSC Connect. If the guest's room has an OpenStage

telephone with a display, the user interface will

automatically be changed over to the guest's national

language (if available).

Front Office component

Guests in large hotels frequently call the operator (central

office) to arrange for a wake-up call or have their

telephone class-of-service changed. To enable the

operator to use specific hotel functions, the HSC Connect

client component can be used on the operator's PC. This

component can be installed on any PC with Java. This

allows the operator to perform the following functions:

enter wake-up orders,

change telephone classes-of service,

set or clear the Message Waiting lamp,

set the do-not-disturb function.

The PC must be connected to HSC Connect Server via

LAN.

Cloud Modules

Guest profile, Reservation,

Reception, Cashier, POS,

Housekeeping, Reports, Online

Reservations (optional)

Web reservation engine lets you

book your property lodgings

directly from your website

Maintenance

Complete system is fully covered

by our software maintenance

scheme ensuring that you always

have access to the newest and

most stable version of software.

Flexib le GUI

All functionalities are integrated

at a glance with a flexible

Graphical User Interface (GUI)

and therefore easy to use with

minimum training needs.

Adapted to hotel structures of

high staff fluctuation.

Secur i t y and re l iab i l i t y

HSC is equipped with multiple

security mechanisms.

W eb based arch i t ec ture

The client installation and

maintenance is easy through a

web-based architecture.

HiPath 3000

HiPath 4000

OpenScape 4000

OpenScape Office MX/LX

OpenScape Business

OpenScape Voice

Asterisk

HSC Cloud PMS

HSC - Client

HSC - Server

PBX Guest Rooms

3rd party PMS 3rd party Applications

Copyright © MAIS Systems GmbH, 03/2015 Feichtmaystr. 25, München 80992 Germany Reference No.: MAIS-03-DS-HSC The information provided in this brochure contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the product. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. Hicom, HiPath, OpenScape, Optiset E, optiPoint and OpenStage are registered trademarks of Unify GmbH & Co. KG. Windows® is a registered trademark of Microsoft Corporation in the United States and other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. Java® is registered trademarks of Oracle and/or its affiliates All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

Communication Systems

HiPath 3000 V8.0 or newer

OpenScape Office MX/LX V3 or newer

HiPath 4000 V5.0 or newer

OpenScape 4000 V7 or newer

OpenScape Business V1 or newer

OpenScape Voice V7 or newer

Asterisk

Other Systems: project specific

Server

Processor (x86) min. 2,8 GHz

RAM min. 4GB

HDD min. 80GB, RAID 1 or RAID 5 recommended

Operating System Windows 7 or newer, Windows

2008 Server or newer (server platform recommend-

ed), Linux Server

Network Interface 2 x Network Card (1 x customer

LAN, 1 x HiPath LAN)

Optionally CAPI compliant ISDN card for Wake-up

entry

Operating time 24 hours a day

HSC Client

Processor (x86) min. 2,8 GHz

RAM min. 1GB

HDD min. 80GB

Operating System Windows 7&8, MAC, Linux

Desktop

HSC Hardware Appliance

The HSC Hardware Appliance is a solution designed for

small and medium sized Hotels. It supports up to 100

rooms configuration and provides all the features of the

HSC Server application.

HSC Hardware Appliance is an all-in-one solution, consist-

ing of Hardware, Linux operating system and preinstalled

HSC Server application.

HSC Hardware Appliance is almost silent, energy efficient,

insensitive to vibrations as well as free from mechanical

and moving parts unlike standard servers.

HSC Virtual Appliance

By using virtualization technology you can choose the hard-

ware by yourself as far as possible. Virtualization offers

tremendous improvements in efficiency, flexibility and man-

aging hardware and therefore reduces costs. HSC Virtual

Appliance is an all-in-one solution, consisting of Linux oper-

ating system and HSC Server application