HOUSE OF QUALITY CASE OF DMRC METRO STATION Submitted to: Dr. K. C. IY Course No. CEL-773 Submitted by : 1. Shailaja Gautam 2011 CET 3 2. Prabhat Shrivastava 2011 CE 3. Nilesh Gadge 2011 CEC 3670 Submitted to : Prof. K. C. Iyer Indian Institute of Technology, Delhi Hauz Khas, New Delhi : 110016
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HOUSE OF QUALITY CASE OF DMRC METRO STATION
Submitted to: Dr. K. C. IYER Course No. CEL-773 Submitted by : 1. Shailaja Gautam 2011 CET 3058 2. Prabhat Shrivastava 2011 CEX 5530 3. Nilesh Gadge 2011 CEC 3670
Submitted to :
Prof. K. C. Iyer
Indian Institute of Technology, Delhi
Hauz Khas, New Delhi : 110016
INTRODUCTION
Quality Function Deployment (QFD) is a planning tool used to fulfill customer expectations.
The primary tool used in QFD is HOUSE OF QUALITY (HOQ)
The HOQ translates the voice of customer into design requirements that meet specific target values and matches those against how an organization will meet those requirements
We are the members of research and design group to develop user-friendly facilities for the commuters.
The task given to us is to finalize the standards of design for metro stations on the basis of customer requirements.
Therefore we are using HOUSE OF QUALITY for our analysis as it gives direct relationship between customer expectations and design elements.
OBJECTIVE
Ref: “Total quality management” by D.H. Besterfield,3 rd Edition, Chapter -12 “Quality Function Deployment”.
SAMPLE MIX
Our sample mix include:-
1) Commuters using Public Transport ( DTC Buses)daily.
2) Commuters using Private Transport Daily.
3) Construction team
There are 7 steps in making HOQ
1. List customer requirements (WHATs)2. List Technical descriptors (HOWs)3. Develop a relationship matrix between
WHATs & HOWs4. Develop an interrelationship matrix between