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Hooray for Change!
(the people side of change)
integrated with project management
will improve project results
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Session Outcomes
● Understand change management
● Identify change management methods and concepts
● Describe how change management and project
management work together
● Take home ideas for your next project!
So, let’s get started
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Back‐to‐Back Activity
• Stand back to back
• Select a partner and
introduce yourself
• Change 3 things aboutyour appearance
• Identify your partner’schanges
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Back‐to‐Back Activity
• Identified no changes?
• Identified all three changes?
• Good with change?
• Reverted back to your original state?
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Back‐to‐Back Activity Lessons
Change is:
●
Uncomfortable
● Difficult to sustain
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Backward Bicycle
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What is Change Management?
Processes, tools, techniques...
Transitioning individuals, teams,
organizations...
Minimizing resistance...
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What is Change Management?
Catalyzing Individual Adoption
to Deliver Organizational Results
(Tim Creasey‐‐Prosci)
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Prosci® ADKAR® Model
© Prosci 2015. All rights reserved. ADKAR and ADKAR terms are registered trademarks of Prosci, Inc. Used with permission.
Awareness of the need for change
Desire to participate and support the change
K nowledge on how to change
Ability to implement required skills and behaviors
Reinforcement ® to sustain the change
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Change Management Tools
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Change Management Objectives
Drive project results and outcomes by improving
employee adoption and usage of the solution
Create a customized and scaled approach that
aligns with the project lifecycle and milestones
Create deliverables that support successfultransitions by individuals (ADKAR®)
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Successful New Technology Without
Change Management
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Change Managers & Project Managers
Prosci
Current Transition Future
Change managers ensure that the solution is
embraced, adopted, and used by employees
Project
managers ensure that the solution isdesigned, developed and delivered effectively
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Change Managers & Project Managers
Prosci
CHANGE MANAGEMENT PROJECT MANAGEMENT
Employee Focused Task Focused
Assist Sponsors Advocate for Change
User Buy‐in and Adoption Support Change Manager Actions
Change Risk Analysis Project Risk Assessment
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Risk Analysis & Stakeholder Analysis
Change Risk Analysis
–Characteristics of the change
# people; complexity; job roles; re‐org
–Attributes of organization that is changing
Perception of change; past changes; capacity;
change competency
–Stakeholder analysis
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Who are my Stakeholders?
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Stakeholder Analysis WorksheetStakeholder Group
or
Individual
Support for
Change
Level of
Influence
Ranking
H M L H M L G Y R
H M L H M L G Y R
H M L H M L G Y R
H M L H M L G Y R
H M L H M L G Y R
H M L H M L G Y R
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Stakeholder Analysis Worksheet
Stakeholder Group
or
Individual
Support for
Change
Level of
Influence
Ranking
Provost Office Staff H M L H M L G Y R
Law School Faculty
H M L H M L G Y RCollege of Engineering
Faculty H M L H M L G Y R
Office of the Registrar
H M L H M L G Y RStudent Activities Office H M L H M L G Y R
Alumni H M L H M L G Y R
1. Add 3‐4 stakeholders
(either groups orindividuals) from your
organization impacted
by the change
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Stakeholder Analysis Worksheet
Stakeholder
Group
Support for
Change
Level of
Influence
Ranking
Provost Office Staff H M L H M L G Y R
Law School Faculty
H M L H M L G Y ROffice of the
Registrar H M L H M L G Y R
Provost
H M L H M L G Y RBusiness Manager H M L H M L G Y R
Grounds Staff H M L H M L G Y R
2. Circle the amount
of support you
expect from each
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Stakeholder Analysis WorksheetStakeholder Group
or
Individual
Support for
Change
Level of
Influence
Ranking
Provost Office Staff H M L H M L G Y R
Law School Faculty H M L H M L G Y R
Office of the Registrar H M L H M L G Y R
Provost H M L H M L G Y R
Business Manager
H M L H M L G Y RGrounds Staff H M L H M L G Y R
3. Circle the level of
influence eachstakeholder has on
others
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Stakeholder Analysis Worksheet
Stakeholder
Group
or
Individual
Support
for
Change
Level
of
Influence
Ranking
Provost Office Staff H M L H M L G Y R
Law School Faculty H M L H M L G Y R
Office of the Registrar H M L H M L G Y R
Provost H M L H M L G Y R
Business Manager H M L H M L G Y R
Grounds Staff H M L H M L G Y R
4. Circle theranking based
on the given key
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Worksheet Key
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Stakeholder Analysis Results
Customize activities based on ranking
–Use past experience
–Brainstorm ideas
–Plan activities
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Ideas for Each Group
L o w
M e d i u m
H i g h
Low Medium High
S u p p o r t f o r C h a n g e
Level
of
Influence
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White Glove Service● Identify “White Glove”
Stakeholders
○ VIPs
○ Challenging Customers
● Email from CIO
● Prepare White Glove Packets○ FAQs
○ Quick Reference Guides
○ Training/Workshop Schedules○ List of Dept. Champions
○ IT Support Contact Numbers
● Schedule VIP Sessions
● Ask about inviting Admin Asst.
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Ideas for Each Group
L o w
M e d i u m
H i g h
Low Medium High
S u p p o r t f o r
C h a n g e
Level
of
Influence
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Change Agents and Champions
• Google Guides
• Help Desk+
• Early adopters
• High support
• Campus wide
• Shirts
• Available on Go
Live day
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Ideas for Each Group
L o w
M e d i u m
H i g h
Low Medium High
S u p p o r t f o r
C h a n g e
Level
of
Influence
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Communication Blitz● FAQs
● Post Cards
● Emails
● Posters
● Signs● Buttons
● Week@ND
● Voice Mail
● Social Media
● Countdown
● Videos● Digital Signs
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Ideas for Each Group
L o w
M e d i u m
H i g h
Low Medium High
S u p p o r t f o r
C h a n g e
Level
of
Influence
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Events & Workshops
● Campus Picnic
● Town Hall
Meetings● Traveling
Roadshow
● Demos
● HR Orientation
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Ideas for Each Group
L o w
M e d i u m
H i g h
Low Medium High
S u p p o r t f o r
C h a n g e
Level
of
Influence
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Training & Coaching
● Self‐guided
● Incentives
● Awards
● Themed
● Classroom
● Virtual Classroom
● Department Specific
● Competitions
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Jedi Support Training
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Summary ● Understand change management
● Identify change management methods and concepts
● Describe how change management and project management
work together
● Take home ideas for your next project….
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Summary Take‐home ideas for your next project!
● Back‐to‐Back Activity
● Stakeholder Analysis
● White Glove Service
● Change Agents
● Events and Workshops
● Training and Coaching
● Stakeholder List
● Communication Methods
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Resources
Sharon Hayward [email protected]
Scott Siler [email protected]
Prosci prosci.com
ACMP acmpglobal.org
PMI pmi.org
LinkedIn Group http://bit.ly/CMHigherEd
NCCI Community of Practice Monthly phone calls