Honor Smartphone FAQs

7/25/2019 Honor Smartphone FAQs

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honor X Smartphone FAQ

Issue 01

Date 2015-01-14

Huawei Device Co., Ltd.


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CherryPlus Smartphone FAQs (Outside China) Contents

Issue 01 (2015-01-14) Huawei Proprietary and Confidential

Copyright Huawei Technologies Co., Ltd.

ii

Contents

1Basics ................................................................................................................................................ 1

1.1 Color schemes ................................................................................................................................................................ 1

1.2 Selling points .................................................................................................................................................................. 1

1.3 Overview ........................................................................................................................................................................ 3

1.4 Installation ...................................................................................................................................................................... 3

1.4.1 How do I remove the battery cover and take out the built-in battery? ........................................................................ 3

1.4.2 How do I install the micro-SIM card and the microSD card? .................................................................................... 4

1.5 Home screens ................................................................................................................................................................. 6

1.5.1 How do I add or delete a home screen? ...................................................................................................................... 6

1.5.2 How do I switch between 2D and 3D home screens? ................................................................................................. 6

1.5.3 Does my phone support the main menu? .................................................................................................................... 6

1.5.4 Can I edit the main menu? .......................................................................................................................................... 8

1.5.5 Can I add a widget to the home screen? ...................................................................................................................... 8

1.6 Contacts .......................................................................................................................................................................... 8

1.6.1 How do I create a contact? How do I assign a photo to a contact? ............................................................................. 8

1.6.2 How many contacts can my phone save? .................................................................................................................... 9

1.6.3 How do I add a contact to a contacts group? .............................................................................................................. 9

1.7 Messaging .................................................................................................................................................................... 10

1.7.1 How do I change the input method when editing a message? .................................................................................. 10

1.7.2 How do I delete or lock a message in a conversation? How do I delete multiple messages in batches? ................. 10

1.7.3 How do I forward a message or send a message to multiple recipients? .................................................................. 11

1.7.4 How many Chinese and English characters can be contained in a long message? ................................................... 11

1.7.5 How many messages can be saved on my phone? .................................................................................................... 11

1.7.6 How do I set the SMS center number? ..................................................................................................................... 11

1.8 Calls ............................................................................................................................................................................. 11

1.8.1 What can I do if I can't make a phone call when my phone receives the 4G signal? ............................................... 11

1.8.2 How do I switch between calls or merge two calls to have a conference call? ........................................................ 11

1.9 Multimedia messaging ................................................................................................................................................. 13

1.9.1 How do I send a multimedia message? ..................................................................................................................... 13

1.9.2 What can I do if I can't send or receive multimedia messages? ................................................................................ 13

1.9.3 Is there any restriction on the size, format, or resolution of the file to be attached to a multimedia message? ....... 13

1.9.4 Where are the multimedia message attachments saved? .......................................................................................... 14

1.10 Music .......................................................................................................................................................................... 14


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1.10.1 How are my songs sorted? ...................................................................................................................................... 14

1.10.2 How do I create a playlist? ...................................................................................................................................... 14

1.10.3 What playback modes does my phone support? ..................................................................................................... 14

1.10.4 How do I play songs in the background and view the lyrics when a song is playing? ........................................... 14

1.11 Camera ....................................................................................................................................................................... 15

1.11.1 If my phone has no microSD card installed, can I shoot photos or videos? ........................................................... 15

1.11.2 Why can't I open some photos or videos on my phone? ......................................................................................... 15

1.11.3 Where are my photos and videos saved by default? Can I change the save location? ........................................... 15

1.11.4 How do I edit a photo or video or add a photo frame? ........................................................................................... 15

1.11.5 Does my phone support HD videos?....................................................................................................................... 15

1.11.6 Can I disable the shutter sound? ............................................................................................................................. 15

1.11.7 How do I switch between the front and rear cameras? ........................................................................................... 16

1.11.8 What video formats and sizes does my phone support? ......................................................................................... 16

1.11.9 What photo formats and sizes does my phone support? ......................................................................................... 16

1.11.10 How do I switch between shooting modes? .......................................................................................................... 16

1.11.11 Why does my gallery display on the photos I have taken? ................................................................................... 16

1.12 Streaming media ........................................................................................................................................................ 16

1.12.1 Will my phone stop playing streaming media when a call comes in? If yes, will it resume playing when the call

ends? ................................................................................................................................................................................... 16

1.12.2 Why can't my phone play some streaming media? ................................................................................................. 16

1.12.3 What may cause poor quality of online streaming media played on my phone? .................................................... 16

1.12.4 Will simultaneously playing and downloading online streaming media take up my phone's storage space? ........ 17

1.13 Bluetooth .................................................................................................................................................................... 17

1.13.1 What files can be transmitted using Bluetooth? ...................................................................................................... 17

1.13.2 How do I send a file using Bluetooth? .................................................................................................................... 17

1.13.3 Why can't my phone be discovered by other Bluetooth devices? ........................................................................... 20

1.13.4 What is the Bluetooth working range? .................................................................................................................... 22

1.13.5 Why can't I pair my phone with other Bluetooth devices? ..................................................................................... 23

1.13.6 Can my computer use my phone's data connection through Bluetooth? ................................................................ 23

1.14 GPS navigation .......................................................................................................................................................... 23

1.14.1 What navigation applications does my phone come with? ..................................................................................... 23

1.14.2 What can I do if the navigation application on my phone cannot receive signals from GPS satellites? ................ 23

1.15 Does my phone support FM radio? If yes, how do I save manually found channels? .............................................. 23

1.16 Can I download themes to my phone? Does my phone support live wallpapers? ..................................................... 24

1.17 Does my phone support video calls or video chats? .................................................................................................. 24

1.18 How do I take a screenshot? ...................................................................................................................................... 24

1.19 Does my phone support flash playback? If no, can I install a third-party flash player for flash playback? .............. 24

1.20 Does my phone come with a headset? What line order does my phone support? ..................................................... 25

1.21 What are the preinstalled applications on my phone? ................................................................................................ 25

1.22 What microSD card compatibility tests have been executed on my phone? ............................................................. 25

1.23 Basic functions ........................................................................................................................................................... 26

2Common settings ........................................................................................................................... 27


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2.1 Email ............................................................................................................................................................................ 27

2.1.1 How do I configure email settings? .......................................................................................................................... 27

2.1.2 Can I view emails when no Internet connection is available on my phone? ............................................................ 28

2.1.3 Does my phone support Gmail? ................................................................................................................................ 28

2.1.4 How do I synchronize contacts and calendar events? ............................................................................................... 28

2.2 Wi-Fi settings ............................................................................................................................................................... 28

2.2.1 How do I connect my phone to a Wi-Fi network? .................................................................................................... 28

2.2.2 What Wi-Fi protocols does my phone support? ........................................................................................................ 30

2.2.3 Why can't I open web pages when my phone has a Wi-Fi connection? ................................................................... 30

2.2.4 What can I do if my phone can't detect signals from Wi-Fi hotspots? ..................................................................... 30

2.2.5 How do I know whether my phone is using its mobile data connection or a Wi-Fi connection to access the Internet?

............................................................................................................................................................................................ 31

2.2.6 Why can't I connect to a Wi-Fi hotspot? ................................................................................................................... 31

2.2.7 What can I do if my phone's Wi-Fi connection automatically disconnects after the screen turns off? .................... 31

2.3 Can I use my phone as a mobile Wi-Fi hotspot and access the Internet from another device using my phone's data

connection? ........................................................................................................................................................................ 31

2.4 Can I connect my phone to a Wi-Fi hotspot with a static IP address to access the Internet? ...................................... 33

2.5 How do I set my phone to work as a modem and provide Internet access for computers? ......................................... 36

2.6 Tone settings ................................................................................................................................................................ 37

2.6.1 How do I set the phone ringtone? ............................................................................................................................. 37

2.6.2 How do I enable or disable vibration for incoming calls and messages? ................................................................. 37

2.6.3 How do I set a custom audio file as the ringtone or message tone? ......................................................................... 37

2.6.4 Can I set a ringtone for a contacts group? ................................................................................................................. 37

2.6.5 How do I disable touch sounds? ............................................................................................................................... 37

2.7 Languages and keyboards ............................................................................................................................................ 37

2.7.1 How do I change the system language? .................................................................................................................... 37

2.7.2 What can I do if I can't use a newly installed text input method?............................................................................. 37

2.7.3 How do I change the system font size? ..................................................................................................................... 37

2.7.4 What text input methods does my phone support? ................................................................................................... 38

2.7.5 How do I switch to the stroke input method? ........................................................................................................... 38

2.7.6 How do I disable key press vibration? ...................................................................................................................... 38

2.8 Internet access .............................................................................................................................................................. 38

2.8.1 How do I clear my browser's cache and browsing history? ...................................................................................... 38

2.8.2 How do I view a web page in full screen or save a web page to bookmarks? .......................................................... 38

2.8.3 Can I log in to my email account using the browser on my phone? ......................................................................... 38

2.8.4 Can I log in to my online bank account from my phone? ......................................................................................... 38

2.8.5 How do I save an image from a web page? .............................................................................................................. 38

2.8.6 How do I set the home page? .................................................................................................................................... 39

2.8.7 How do I save a web page? ....................................................................................................................................... 39

2.8.8 What can I do if my phone fails to access the Internet? ........................................................................................... 39

2.8.9 How do I turn on or turn off the mobile network? .................................................................................................... 39

2.8.10 How do I view my phone's data service status or disable the data service? ........................................................... 39


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2.8.11 Can I use my phone to access the Internet during a call? ....................................................................................... 40

2.8.12 Are there any restrictions on data services? ............................................................................................................ 40

2.8.13 How long does it take to switch between 4G, 3G, and 2G networks? .................................................................... 40

2.9 Screen lock ................................................................................................................................................................... 40

2.9.1 How do I set a screen unlock PIN? ........................................................................................................................... 40

2.9.2 How do I set the face unlock function? ..................................................................................................................... 40

2.9.3 How do I set a screen unlock pattern? ...................................................................................................................... 41

2.9.4 How many times can I try the screen unlock pattern before my phone becomes permanently locked? Can I unlock

the phone by sending an email from my Gmail? ............................................................................................................... 41

2.9.5 How do I lock and unlock the screen? ...................................................................................................................... 41

2.10 Alarm ......................................................................................................................................................................... 41

2.10.1 How do I add or remove an alarm? ......................................................................................................................... 41

2.10.2 Will the alarms go off when my phone is powered off? ......................................................................................... 42

2.11 Applications ............................................................................................................................................................... 42

2.11.1 What application formats does my phone support? Is JAVA supported? .............................................................. 42

2.11.2 How do I download third-party applications? ......................................................................................................... 42

2.11.3 Can I change the default installation location for applications? ............................................................................. 42

2.11.4 How do I install, manage, and uninstall applications? ............................................................................................ 42

2.11.5 What can I do if I can't install an application? ........................................................................................................ 43

2.11.6 What third-party applications are preinstalled on my phone? Can I uninstall system applications or applications

customized by my service provider? .................................................................................................................................. 43

2.12 Third-party applications ............................................................................................................................................. 43

2.12.1 Can I install third-party applications to a microSD card? If so, will running these third-party applications take up

my phone's storage? ........................................................................................................................................................... 43

2.12.2 Can I log in to my online bank account from my phone? ....................................................................................... 43

2.12.3 What can I do if some applications do not run after my phone is restarted? .......................................................... 43

2.12.4 What can I do if some applications do not run after my phone screen is locked? .................................................. 43

2.12.5 What can I do if exceptions occur when an application is running? ....................................................................... 43

2.12.6 What can I do if an application runs slowly? .......................................................................................................... 44

2.13 Backup and restoration ............................................................................................................................................... 44

2.13.1 How do I back up and restore contacts? ................................................................................................................. 44

2.13.2 Can I back up my contacts groups? ........................................................................................................................ 44

2.13.3 What data can be backed up on my phone? ............................................................................................................ 44

2.14 Phone Manager .......................................................................................................................................................... 44

2.14.1 What's Phone Manager? .......................................................................................................................................... 44

2.14.2 How do I use Phone Manager? ............................................................................................................................... 44

2.14.3 Does Phone Manager support encryption? ............................................................................................................. 45

2.15 How do I configure the weather settings? .................................................................................................................. 45

2.16 What are the developer options? ................................................................................................................................ 45

2.17 Can I synchronize my phone's date and time with the network? ............................................................................... 46

2.18 Can I use my phone as a USB flash drive? ................................................................................................................ 46

2.19 How do I free up the internal storage space? ............................................................................................................. 46


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2.20 How can I adjust the screen brightness? .................................................................................................................... 46

2.21 Does my phone have key backlight? .......................................................................................................................... 46

2.22 How do I turn on or turn off airplane mode? ............................................................................................................. 47

2.23 How do I restore my phone to its factory settings? .................................................................................................... 47

2.24 How do I enable or disable safe mode? ..................................................................................................................... 47

2.25 Does my phone support HDMI? ................................................................................................................................ 47

2.26 Does my phone support TV-out? ............................................................................................................................... 47

2.27 Does my phone support OTG? ................................................................................................................................... 47

2.28 What can I tell from the status indicator? .................................................................................................................. 47

2.29 Can I use other power adapters than the provided one to charge my phone? ............................................................ 48

3Others ............................................................................................................................................. 49

3.1 How do I save battery power? ...................................................................................................................................... 49

3.2 How do I reduce my mobile data usage? ..................................................................................................................... 49

3.3 What can I do if my phone runs slowly? ..................................................................................................................... 49

3.4 Can I set my customized wallpaper not to stretch? ...................................................................................................... 50

3.5 How do I enter recovery mode and restore my phone to its factory settings? ............................................................. 50

3.6 Can I scan a QR code using my phone? ....................................................................................................................... 50

3.7 Does my phone support 3D acceleration? .................................................................................................................... 50

3.8 Can I remove the battery? Will configuring my phone to automatically set the date and time generate data traffic? 50

3.9 Can I use my phone for recording? .............................................................................................................................. 51

3.10 Does my phone come with a protective film? ............................................................................................................ 51

3.11 Does my phone support mobile TV? ......................................................................................................................... 51

3.12 Can I browse or edit Word, Excel, PowerPoint, and PDF files on my phone? ......................................................... 51

3.13 How are my phone ROM and RAM allocated? ......................................................................................................... 51

3.14 How do I check the available storage space in my phone's storage and microSD card? ........................................... 53

3.15 Why does my phone display sometimes the notification panel and sometimes switch shortcuts when I swipe down

on the home screen? ........................................................................................................................................................... 53

3.16 How do I move icons in a folder to another screen? .................................................................................................. 53

3.17 How do I view call records? ...................................................................................................................................... 53

3.18 How do I turn on the scientific calculator? ................................................................................................................ 54

3.19 How to I quickly move icons to different home screens? .......................................................................................... 54

3.20 Why do I have to re-lock an application after restarting my phone even though I already locked it before the restart?............................................................................................................................................................................................ 54

3.21 Does my phone support SIM card hot swapping? ..................................................................................................... 54

3.22 Why can't audio control of my camera function properly? ........................................................................................ 54

3.23 Why can't I find in the contacts list the contact I just saved on the dialer screen? .................................................... 54

3.24 Why does the calculator still rotate after I set my phone's screen orientation? ......................................................... 55

3.25 Why can't I change the ringtone and vibration settings of my email? ....................................................................... 55

3.26 Why does my phone enter smart cover mode every time I turn on the screen? ........................................................ 55

3.27 Why can't my phone find another device after that device is set to be visible to nearby Bluetooth devices? ........... 55

3.28 Why can't I view screenshots in gallery when the photos are set to display by timeline? ......................................... 55

3.29 Where can I set a unique ringtone for my messages? ................................................................................................ 55


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3.30 What can I do if "No lyrics" instead of lyrics is displayed on the music playback screen when I am playing an

audio clip? .......................................................................................................................................................................... 56

3.31 Why can't I enable the backup or restore function? ................................................................................................... 56

3.32 Why can't I move an item using Magnification gestures? ......................................................................................... 56

3.33 Why can't I align icons when I tilt my phone using gesture control? ........................................................................ 56

3.34 Why can't I view the storage taken up by my applications? ...................................................................................... 56

3.35 Why can't I delete the data usage record for the current date? .................................................................................. 56

3.36 Can I improve the positioning accuracy of my phone's weather application? ........................................................... 57

3.37 Why is the text displayed abnormal when I use my phone browser to browse web pages? ...................................... 57

3.38 Can I press and hold the power button for 10 seconds to forcibly restart my phone? ............................................... 57

3.39 Why aren't the contacts saved in my phone's storage displayed after I log in to my Huawei cloud account? .......... 57

3.40 I connect my phone to a computer in MTP mode, but I find not all files in my microSD card are displayed and the

storage device's response is slow with extremely low refresh rates. Why? ....................................................................... 57

3.41 I place a call shortly after I place and end one and the "Call not sent" message is displayed, but the other party still

hears an incoming call ringtone. Why? .............................................................................................................................. 58

3.42 Why does Bluetooth search automatically start after I unlock my phone screen with Bluetooth turned on? ........... 58

3.43 Why is the charging process slow (20% battery level for 2 hours) and my phone overheated? ............................... 58

3.44 Why is the incoming call ringtone volume unstable? ................................................................................................ 58

3.45 How do I use the Cover to turn off function? ............................................................................................................ 58

3.46 Why can't I place or answer calls sometimes when I raise my phone to my ear? ..................................................... 59

3.47 Why is the screen not turned on after I double touch the screen? ............................................................................. 59

3.48 Why can't the screen off gesture be identified sometimes? ....................................................................................... 59

3.49 What can I do if my phone can't be powered on? ...................................................................................................... 59

3.50 Why isn't there a disk mapping after I connect my phone to a computer in USB flash drive mode? ....................... 61


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CherryPlus Smartphone FAQs (Outside China) 1 Basics



1

1 Basics1.1 Color schemes

White (black touch panel with a white battery cover) and black (black touch panel with a

black battery cover)

Honor brand outside China: Che2-L11/Che2-L12/Che2-L23

Huawei brand outside China: HUAWEI G735-L12/HUAWEI G735-L03/HUAWEI

G735-L23

CherryPlus

Specifications.xl

1.2 Selling points

The Honor 4X is a mid-range to high-end smartphone developed by Huawei based on EMUI

3.0 (Android 4.4 supported) and highlights the following:

1. 64-bit A53 octa-core processor to provide powerful performance


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2. Sharp and stable calls

3. ID design by workshops in China and Britain, which is inspired by the robot's orbit in the

Castle in the Sky and pays tribute to Hayao Miyazaki

4. Delicate ID details with high precision technology

5. Screen off gesture

6. All-new camera features

7. SmartImage 2.0+Sony/OV second generation BSI 13 MP camera

8. Samsung/OV 5 MP front camera

9. 5.5-inch 720p black waterfall, fully laminated, IPS screen

10. EMUI 3.0, designed with a shared empathy with users to create an easy, elegant,

enjoyable, and efficient experience

11. 3000 mAh battery+SmartPower 2.0, 72 hours of continued use

12. DTS audio, integrated speaker, sound hole at a phone side, double silicon microphone

noise reduction


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1.3 Overview

1.4 Installation

1.4.1 How do I remove the battery cover and take out the built-inbattery?

The battery cover can be opened while the built-in battery is irremovable.


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1.4.2 How do I install the micro-SIM card and the microSD card?


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Note: The battery cover may have the Honor or Huawei logo printed on it. However, its

installation method is the same. Single-card models have one card slot less than dual-card

models.


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1.5 Home screens

1.5.1 How do I add or delete a home screen?

1.5.2 How do I switch between 2D and 3D home screens?

Your phone does not support 3D home screens.

1.5.3 Does my phone support the main menu?

Yes.

Delete

Add


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1.5.4 Can I edit the main menu?

Yes.

1.5.5 Can I add a widget to the home screen?

! In File Manger, touch and hold a file and choose Create shortcutfrom the displayed

option menu to add it to the home screen.

! Touch and hold a widget and choose Setting shortcutor Contact.

1.6 Contacts1.6.1 How do I create a contact? How do I assign a photo to acontact?

! Creating a contact


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Go to Contacts, touch or to display the contact

editing screen, touch to select a save mode, enter the contact

details, and touch to save the contact.

! Touch when the contact is already in your contacts list.

! Touch when the contact is not in your contacts list.

! Assigning a photo to a contact

Note: You cannot assign photos to contacts saved to the SIM card.

Method 1: Go to Contactsand touch a contact. On the contact details screen, touch

to take a photo or choose a photo from the gallery.

1.6.2 How many contacts can my phone save?

You can save 2000 or more contacts in your phone's internal storage. How many contacts can

the SIM card save depends on the SIM card.

1.6.3 How do I add a contact to a contacts group?

Use either of the following methods:

! On the contact editing screen, touch Join groupand select a group.


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! Go to Contacts, touch Groups,choose a group, and touch to add a member.

1.7 Messaging

1.7.1 How do I change the input method when editing a message?

Create a message, and touch the text field to bring up the onscreen keyboard. The default

input method is Huawei Swype. Swipe down on the screen to open the status bar, touch

, and select an input method.

1.7.2 How do I delete or lock a message in a conversation? Howdo I delete multiple messages in batches?

! Go to Messagingand touch a conversation to display all messages in the conversation.

Touch and hold the message you want to lock. Choose Menu. From the displayed option

menu, choose Lock.


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! On the Messagingscreen, touch and hold the message or conversation you want to

delete. From the displayed option menu, choose Delete. You can also touch and hold amessage and then select multiple messages or conversations to delete them in batches.

1.7.3 How do I forward a message or send a message to multiplerecipients?

! To forward a message:

Touch and hold the message, choose Forwardfrom the displayed option menu, enter arecipient, and send the message.

! To send a message to multiple recipients:

Create a message, touch , select the desired recipients, and touch Add.

You can send a text message to up to 100 recipients at a time.

1.7.4 How many Chinese and English characters can be containedin a long message?

A long message can contain up to 10 pages with a maximum of 670 Chinese characters or

1530 English characters.

1.7.5 How many messages can be saved on my phone?

A conversation can contain a maximum of 500 text messages or 50 multimedia messages by

default. You can set the maximum numbers from Settings.

How many messages can be saved to your phone depends on your phone's available storage

space.

1.7.6 How do I set the SMS center number?

On the Messagingscreen, choose Advanced> SMS center number,enter the SMS center

number, and touch OK.

1.8 Calls

1.8.1 What can I do if I can't make a phone call when my phonereceives the 4G signal?

Your phone displays the network signal in the following priority: 4G > 3G > 2G.

If you make a phone call over a 4G network, you phone will turn to receive the 2G or 3G

signal. Check whether the 2G or 3G signal is available in your area. If it is not available,

move your phone to a place with better signal reception.

1.8.2 How do I switch between calls or merge two calls to have aconference call?

If you are talking on two calls, you have the options shown in the following figure.


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To switch between the two calls, touch . To merge the two calls, touch

.


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1.9 Multimedia messaging

1.9.1 How do I send a multimedia message?

1. Go to Messagingand touch .

2. Enter the recipient and write the message.

3. Touch on the left of the text field, then Subject. The message is then converted

into a multimedia message.

4. Touch to attach images, audio clips, or videos to the message.

5. Touch Send.

1.9.2 What can I do if I can't send or receive multimediamessages?

You may not be able to send a multimedia message when the network condition or signal

reception is poor. You can try sending it again later.

! The message is denied by the network (MMS center).

Reason 1: You may not be able to send a multimedia message when the network is busy.Solution: You can try sending it again later.

Reason 2: The recipient number is invalid.Solution: Check that the recipient number is correct and try again.

Reason 3: The multimedia message exceeds the maximum size (300 KB) allowed by

your service provider.

Solution: Delete some content from the multimedia message to make sure that it issmaller than the maximum size, and try again.

! Your account balance is insufficient.

You may not be able to send a multimedia message when your account balance isinsufficient. Recharge your account and try again.

! Your phone is running out of available storage space.

You may not be able to send a multimedia message when your phone's storage isinsufficient. Free up your phone's storage space and make sure the available storage

space is at least 300 KB.

1.9.3 Is there any restriction on the size, format, or resolution ofthe file to be attached to a multimedia message?

If an audio or video file exceeds the maximum size (generally 300 KB) allowed by your

service provider, it cannot be attached to a multimedia message. If an image is too large, it

will be automatically compressed before being attached to the message. As a result, the

resolution of the image attached to the message decreases.


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1.9.4 Where are the multimedia message attachments saved?

By default, after you receive a multimedia message, the attachment is automatically saved to

the datafolder, which is invisible to users.

You can save the attachment to the Downloadfolder in the phone storage or the microSDcard.

1.10 Music

1.10.1 How are my songs sorted?

Albums: Songs are sorted by album.

Artists: Songs are sorted by artist.

All songs: Songs are sorted by name.

Playlists: You can add songs to the playlists you have created.

1.10.2 How do I create a playlist?

1. Go to Music. Touch Playliststhen Create new playlist.

2. Name the playlist and touch Save.

3. In the displayed dialog box, touch OK. Select the desired songs and touch .

1.10.3 What playback modes does my phone support?

! Play in order(by default): All audio files in a playlist are played in sequence andstopped after all the files have been played.

! Shuffle: All audio files in a playlist are played in a random order and stopped when allthe files have been played.

! Repeat all songs: All audio files in a playlist are played in sequence and played in

sequence again when all the files have been played.

! Repeat current song: The current audio file is played repeatedly.

1.10.4 How do I play songs in the background and view the lyricswhen a song is playing?

! To play songs in the background, touch the back or home key when playing a song.

! To view the lyrics when a song is playing:

If the lyrics of a song are saved in the same folder as the song, your phone automatically

displays the lyrics while the song is playing. If the lyrics of a song are not saved in the

same folder as the song, on the playback screen, slide your finger left to display the

lyrics.


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1.11 Camera

1.11.1 If my phone has no microSD card installed, can I shoot

photos or videos?Yes.

1.11.2 Why can't I open some photos or videos on my phone?

! The phone does not support the file format.

! The phone memory is insufficient.

! The file is damaged.

! The file is copyright-protected (for example, a .dcf file).

! The phone does not have sufficient resources. Close some running third-party

applications and try again.! An unknown error occurred in the camera or the phone's OS. This is a rare case. Restart

the phone and try again.

1.11.3 Where are my photos and videos saved by default? Can Ichange the save location?

On the viewfinder, touch in the upper right corner of the screen, then to display

the settings menu, touch Preferred save location, and then select the microSD card or

phone's internal storage as the preferred save location.

! When the save location is your phone's internal storage, you can touch File Manager>Internal> DCIM> Camerato view your photos and videos.

! When the save location is the microSD card, touch File Manager> SD card> DCIM>

Camerato view your photos and videos.

1.11.4 How do I edit a photo or video or add a photo frame?

! To edit a photo: In gallery, touch a photo to view it, touch the edit icon below the photo,

and then you can rotate or cut the photo.

! Videos cannot be edited.

! You cannot add photo frames.

1.11.5 Does my phone support HD videos?

Yes. Your phone supports 1080p HD videos at 30 fps.

1.11.6 Can I disable the shutter sound?

Yes.


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1.11.7 How do I switch between the front and rear cameras?

On the viewfinder, touch on the top of the screen to switch between the front and rear

cameras.

1.11.8 What video formats and sizes does my phone support?

Your phone supports the MPEG-4 format. The size of a recorded video depends on the

available storage space in your phone.

1.11.9 What photo formats and sizes does my phone support?

The photo format of your phone is JPG by default. The size of a photo depends on the current

image resolution and shooting mode.

1.11.10 How do I switch between shooting modes?On the viewfinder, swipe left and right to switch between shooting modes.

1.11.11 Why does my gallery display on the photos I have taken?

Touch Listat the bottom of the gallery to view photos from other folders.

1.12 Streaming media

1.12.1 Will my phone stop playing streaming media when a callcomes in? If yes, will it resume playing when the call ends?

! Your phone stops playing streaming media when you have an incoming call.

! Your phone resumes playing the streaming media after the call ends.

1.12.2 Why can't my phone play some streaming media?

! The file format is not supported.

Your phone supports the following audiovisual encoding formats and file formats:

! Video encoding: MPEG-4, H.263, and H.264

! Audio encoding: AAC, AMR-NB, AAC+, and MIDI

! File formats: 3GP and MPEG-4

! The network connection is unstable.

! Your phone does not have sufficient storage.

1.12.3 What may cause poor quality of online streaming mediaplayed on my phone?

! The source streaming media is of poor quality.

! The network connection is poor.


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! Your phone's hardware may be faulty, for example, the display is damaged. To check

whether your phone's hardware is faulty, play a local video for comparison.

! Your phone's available memory is insufficient.

! The CPU usage is high.

! Too many applications are running.

! The power saving mode is not set to normal.

1.12.4 Will simultaneously playing and downloading onlinestreaming media take up my phone's storage space?

No. When playing and downloading online streaming media, your phone uses its RAM rather

than the storage space.

1.13 Bluetooth1.13.1 What files can be transmitted using Bluetooth?

Photos, audio clips, videos, web pages, and contacts can be transmitted using Bluetooth.

1.13.2 How do I send a file using Bluetooth?

To share an audio clip, a photo, or a video, touch and hold the file in Gallery, and touch

Sharethen Bluetoothto send the file.


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To share a web page, open it, and touch Menu> Share page> Bluetooth.


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To share a contact, go to Contacts, select the contact, and touch Menu> Share contacts>Bluetooth.


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1.13.3 Why can't my phone be discovered by other Bluetoothdevices?

! Bluetooth has been turned off on your phone.

Solution 1: Go to Settingsand turn on Bluetooth.


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Solution 2: Turn on Bluetooth from the notification panel.


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! Bluetooth is turned on, but your phone is not set to be visible to other devices.

Solution: Go to Settings, touch Bluetooth, and touch your phone's name (generally in

the first line).

1.13.4 What is the Bluetooth working range?

The working range is 10 meters.


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1.13.5 Why can't I pair my phone with other Bluetooth devices?

Your phone supports various profiles, such as A2DP, HSP, HFP, PAN, HIDH, OPP, and

PBAP. If the pairing device also supports these profiles but fails to be paired with, see the

following solutions:

! Your phone cannot detect other phones.

Solution: Check that your phone has Bluetooth turned on and is set to be visible.

! Your phone cannot detect a Bluetooth headset.

Solution: Check that the headset is set to be visible. For details about how to configure

the headset, see the headset's user guide.

! Your phone cannot send files to another phone.

Solution: Check that the phone to be paired with can receive files and supports theformat of the file to be sent.

1.13.6 Can my computer use my phone's data connection throughBluetooth?

Yes. You can set up a connection between your computer and phone using Bluetooth. The

computer can then use your phone's data connection to access the Internet. You can also

connect your phone to other Bluetooth-capable devices and play games together.

Your phone supports Bluetooth games. The method of using this function varies with the

third-party games. General steps are as follows:

1. Open the game and search for other Bluetooth-capable devices.

2. Pair your phone with another device.

3. Start the game.

1.14 GPS navigation

1.14.1 What navigation applications does my phone come with?

Your phone comes with Baidu Map.

1.14.2 What can I do if the navigation application on my phone

cannot receive signals from GPS satellites?! If you are using the phone indoors, bring the phone to an outdoor area.

! If you are using the phone outdoors, make sure you are not in a built-up area because

high buildings block the satellite signals.

1.15 Does my phone support FM radio? If yes, how do Isave manually found channels?

Yes, your phone supports FM radio.


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Turn on the channel you want to save, touch below the current frequency to save the

channel.

1.16 Can I download themes to my phone? Does my phonesupport live wallpapers?

You cannot download themes to your phone, but your phone supports live wallpapers.

1.17 Does my phone support video calls or video chats?

Your phone does not support video calls, but it comes with a front camera, and you can install

third-party applications for video chats.

1.18 How do I take a screenshot?

When the screen is not locked, simultaneously press the power and volume down buttons for

2 seconds to take a screenshot.

1.19 Does my phone support flash playback? If no, can Iinstall a third-party flash player for flash playback?

Your phone is not preinstalled with any flash players.

To download a flash player, go to Google's Play Store or any video websites that require the

support from flash players.


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1.20 Does my phone come with a headset? What line orderdoes my phone support?

The headset coming with your phone adopts the American line order, which is the mainstream

line order in the industry.

The headset comes with only one button (the hook button) for you to answer or end a call and

play or stop playing music. Your phone supports other headsets with volume up and volume

down buttons. Using such headsets, you can also adjust the in-call volume and music volume.

1.21 What are the preinstalled applications on my phone?

The following attachment lists the preinstalled apps.

CherryPlus(Single-Card, Sol

1.22 What microSD card compatibility tests have beenexecuted on my phone?

No. Laboratory NO. Manufacturer Capacity Speed class Purchase location

1 02-001 NOKIA 2 GB USA

2 02-012 Lexar 4 GB Class 4 USA

3 02-015 KingSton 8 GB Class 4 Denmark

4 02-017 SanDisk 4 GB Class 6 Denmark

5 02-028 Hama 8 GB Class 4 Sweden

6 02-031 SanDisk 16 GB Class 4 USA

7 02-035 Transcend 8 GB Class 6 USA8 02-039 TOPRAM 32 GB Class 4 USA

9 02-048 DANE-ELEC 32 GB Class 2 USA

10 03-022 Apacer 4 GB Class 6 China

11 03-051 Esuninfo 2 GB China

12 03-066 Toshiba 32 GB Class 4 China

13 03-084 KingSton 32 GB Class 10 China

14 03-086 KingSton 16 GB class 10 China


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No. Laboratory NO. Manufacturer Capacity Speed class Purchase location

15 04-022 Sony 8 GB Class 4 Japan

16 04-036 Toshiba 16 GB Class 10 Japan

17 04-044 Panasonic 16 GB Class 10 Japan

18 05-004 (2) SanDisk 8 GB Class 4 China

19 05-007 PQI 8 GB Class 6 China

20 05-009 PQI 4 GB Class 4 China

1.23 Basic functionsFor details, see theHonor 4X Smartphone FAQs (Outside China).xlsx.


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27

2 Common settings2.1 Email

2.1.1 How do I configure email settings?

! Adding an email account

Go to the home screen and touch Email. An email account can be configuredautomatically or manually.

! To manually set an email account:

1. On the Account setupscreen, enter your email account name and password.

2. Touch Manual setup.

3. Touch POP3to configure the incoming server settings.

4. Touch Nextto configure the outgoing server settings.

5. Touch Nextto configure the email receiving settings, such as the inbox refreshfrequency.

6. Touch Nextto name the account and enter your name.

7. Touch Doneto log in to your email and then access the inbox of the email account.

! You can automatically set your email account for certain email service providers only

when the email settings have been preconfigured on your phone. To automatically setan email account:

1. On the Account setupscreen, enter your email account name and password.

2. Touch Nextto configure the email receiving settings, such as the inbox refresh

frequency.

3. Touch Nextto name the account and enter your name.

4. Touch Doneto log in to your email and then access the inbox of the email account.

For details about email account settings, contact your email service provider.

! Sending an email

On the Inbox screen, touch the write email icon, enter the recipient, subject, and emailcontent, and touch Send email.

! Deleting an email

On the Inboxscreen, touch an email to view it, or touch to delete it.


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! Removing an email account

On the Inboxscreen, touch the menu button. From the displayed option menu, choose

Settings. Touch the email account your want to remove. Flick down to the bottom andtouch Remove account.

2.1.2 Can I view emails when no Internet connection is availableon my phone?

Yes if the emails have been downloaded to your phone.

2.1.3 Does my phone support Gmail?

Yes. Go to Gmail. Enter your Gmail address and password and touch Nextto log in.

2.1.4 How do I synchronize contacts and calendar events?

To synchronize contacts, you must log in to at least one Exchange account.

On the Account setupscreen, touch Exchange. Obtain the email server's settings from your

email service provider's website, configure the settings on your phone, and log in to your

Exchange account.

Go to Settings> Accounts, and touch your account and select the data you want to

synchronize. Touch the menu button. From the displayed option menu, choose Sync nowto

synchronize the selected data to your phone.

If the contacts synchronization fails, check that your phone has Internet access and that the

email server supports contacts synchronization.

On the Account setupscreen,

touch Exchange. Obtain the email server's settings from your email service provider's website,

configure the settings on your phone, and log in to your Exchange account.

Go to Settings> Accounts, and touch your account and select the data you want to

synchronize. Touch the menu button. From the displayed option menu, choose Sync nowto

synchronize the selected data to your phone.

2.2 Wi-Fi settings

2.2.1 How do I connect my phone to a Wi-Fi network?1. Go to Settings. Under Wireless & networks, touch Wi-Fi.


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2. Turn on Wi-Fi to search for Wi-Fi networks in range.

3. If Wi-Fi is turned on, your phone automatically searches for available Wi-Fi networks.

Touch a network, enter the password if prompted, and touch Connect. After a

connection is set up, you will be able to use the Wi-Fi network to access the Internet.


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2.2.2 What Wi-Fi protocols does my phone support?

Your phone supports 802.11b/g/n.

2.2.3 Why can't I open web pages when my phone has a Wi-Fi

connection?Possible causes are as follows:

! The x digital subscriber line (xDSL) connection failed.

If the hotspot (such as a wireless router) your phone connects to accesses the Internet

through xDSL and the xDSL connection fails, the Internet connection is unavailable.

Check that the xDSL connection is working properly and try again.

! A domain name service (DNS) problem occurred.

For example, if you cannot open web pages but can access Google's Play Store, the DNS

is not working properly. In this case, on the screen where a static IP address can be set,modify DNS settings.

! The websites that the Wi-Fi hotspot can access are restricted.

In this case, your phone cannot be used to browse web pages at those websites.

2.2.4 What can I do if my phone can't detect signals from Wi-Fihotspots?

On another device other than your phone, turn on Wi-Fi. If the device can detect the Wi-Fi

signal, perform the following:

! Check that the Wi-Fi hotspot's service set identifier (SSID) is not hidden.

! Restart Wi-Fi on your phone.

! Restart your phone.


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2.2.5 How do I know whether my phone is using its mobile dataconnection or a Wi-Fi connection to access the Internet?

If a Wi-Fi connection is set up, it is prioritized over the mobile data connection. If is

displayed in the upper right corner of the screen, your phone is using a Wi-Fi connection to

access the Internet.

2.2.6 Why can't I connect to a Wi-Fi hotspot?

! The password you entered is incorrect. Note that the password is case-sensitive.

! The Wi-Fi reception is poor.

2.2.7 What can I do if my phone's Wi-Fi connection automatically

disconnects after the screen turns off?Change the Wi-Fi sleep policy as follows: Touch Settings> Wireless & networks> Wi-Fi.

Then touch Advanced settings> Keep Wi-Fi on during sleep, and select Always.

Note: By default, Alwaysis selected for Keep Wi-Fi on during sleep. If the settings are

modified, your phone disconnects from the Wi-Fi network when its screen turns off. The

following describes the three options of Keep Wi-Fi on during sleep:

Always: The Wi-Fi connection never disconnects.

Only when plugged in: The Wi-Fi connection never disconnects when the phone is charging.

If the phone is not charging, it disconnects a Wi-Fi connection when it has been idle for 3

minutes.

Never (increase data usage): The Wi-Fi connection disconnects when the phone has been

idle for 3 minutes.

2.3 Can I use my phone as a mobile Wi-Fi hotspot andaccess the Internet from another device using my phone'sdata connection?

Yes.

Choose Settings> Wireless & networks> More> Tethering & portable hotspot>

Portable Wi-Fi hotspot.


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After a device connects to your phone over Wi-Fi, you can access the Internet from that

device using your phone's mobile data connection.

To set the hotspot name and encryption mode, go to Portable Wi-Fi hotspot settings.


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2.4 Can I connect my phone to a Wi-Fi hotspot with a staticIP address to access the Internet?

Yes.

Touch Settings> Wireless & networks> Wi-Fi. On the Wi-Fiscreen, touch and hold a

hotspot and choose Edit networkfrom the displayed option menu. In the displayed dialog

box, select Show advanced options. Touch IP settingsand select Static. Enter the IP address

(mostly 192.168.1.xxx), gateway address (mostly 192.168.1.1), subnet mask or network mask

(255.255.255.0), and domain name (DNS address).


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When your phone uses the Dynamic Host Configuration Protocol (DHCP) to access the

Internet over Wi-Fi, it must wait for the router to assign it a dynamic IP address, which takes

time. By specifying a static IP address for your phone, this issue is resolved.

2.5 How do I set my phone to work as a modem andprovide Internet access for computers?

1. On the home screen, touch Settings.

2. Go to Wireless & Networks, and touch More> Tethering & portable hotspot.

3. Touch USB tethering.

4. On a computer, use HiSuite to install the USB driver for your phone. Right-click My

Computerand choose Manage.

When using USB tethering, your phone's mobile data connection must be turned on. Otherwise, yourphone cannot provide Internet access for computers.

If the computer provides a wireless network adapter, you can turn on Portable Wi-Fi hotspotunder

Settings> Wireless & networks> More> Tethering & portable hotspoton your phone. Then the

computer can connect to your phone over Wi-Fi to access the Internet. Currently, this function isavailable to computers running Windows.


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2.6 Tone settings

2.6.1 How do I set the phone ringtone?

Go to Settings> Devices> Sound> Call ringtone & vibration, and select an audio file you

want.

2.6.2 How do I enable or disable vibration for incoming calls andmessages?

! To enable or disable vibration for incoming calls, go to Settings> Settings>Sound>Vibrate when ringing/Vibrate in silent mode.

! To enable or disable vibration for messages, go to Messaging> Menu> Settings>Vibrate.

2.6.3 How do I set a custom audio file as the ringtone or messagetone?

Go to File Manager. Touch and hold an audio file and touch Set as> Phone ringtone or

Notification ringtone.

2.6.4 Can I set a ringtone for a contacts group?

No.

2.6.5 How do I disable touch sounds?Go to Settings> Devices> Sound, and deselect the Touch soundscheck box.

2.7 Languages and keyboards

2.7.1 How do I change the system language?

On the home screen, touch Settings> All> Language & input> System input> Language,

and select a language.

2.7.2 What can I do if I can't use a newly installed text inputmethod?

After installing an input method, you must select the input method: Touch Settings> All>

Language & input. Select the input method and touch Default keyboard, and select the

newly installed input method.

2.7.3 How do I change the system font size?

Go to Settings, touch Display> Fontsize, and then select a font size.


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2.7.4 What text input methods does my phone support?

Your phone supports Google keyboardand Huawei Swype.

2.7.5 How do I switch to the stroke input method?On the message editing screen, touch the text field to bring up the onscreen keyboard. Select

the HuaweiSwype. Touch and select a desired handwriting mode.

2.7.6 How do I disable key press vibration?

Go to Settings> Soundsand turn on

Go to Settings> All> System> Language & input> Swype for Huawei> > Settings,

and turn off Vibrate on keypress.

2.8 Internet access

2.8.1 How do I clear my browser's cache and browsing history?

Open your browser and touch the menu button. From the displayed option menu, choose

Settings. Touch Privacy & securitythen Clear cacheor Clear historyto clear the cache or

web browsing history.

2.8.2 How do I view a web page in full screen or save a web page

to bookmarks?To view a web page in full screen, on the browser screen, touch the menu button then Full

screen.

To save a web page to bookmarks, on the browser screen, touch on the left of the

address box, and touch .

2.8.3 Can I log in to my email account using the browser on my

phone?Yes. Open the browser and enter the email account website in the address box.

2.8.4 Can I log in to my online bank account from my phone?

Yes. It is recommended that you install the online bank client on your phone Logging in to

your online bank account using the browser on your phone may fail as some banks' login

plug-in can only run in Internet Explorer.

2.8.5 How do I save an image from a web page?

Touch and hold the image and choose Save imagefrom the displayed option menu.


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2.8.6 How do I set the home page?

Open the browser and touch the menu button. From the displayed option menu, choose

Settings> General> Set homepage.

2.8.7 How do I save a web page?

Open a web page and touch the menu button. From the displayed option menu, choose Save

page.

2.8.8 What can I do if my phone fails to access the Internet?

Insert a SIM card into your phone. Your phone will automatically configure the APN settings.

To view the APN settings, go to Settings> Wireless & networks> More> Mobile

networks> Access Point Names.

If the parameter settings are incorrect, touch . From the displayed option menu, choose

Reset to default.

2.8.9 How do I turn on or turn off the mobile network?

Use either of the following methods:

! Go to Settings> Wireless & networks> More> Mobile networks, and select or

deselect Data enabled.

! In the notification panel, touch to enable the data service. When the data

service is enabled, changes to .To disable the data service, touch

.

2.8.10 How do I view my phone's data service status or disable thedata service?

Flick down from the status bar to open the notification panel.

! indicates that the mobile network is turned on. To turn off the mobile network,

touch this icon to make it become .


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! indicates that the mobile network is turned off. To turn on the mobile network,

touch this icon to make it become .

2.8.11 Can I use my phone to access the Internet during a call?

Yes if your phone is connected to a 4G or 3G network, but no if your phone is connected to a

2G network.

2.8.12 Are there any restrictions on data services?

Currently your phone does not support CDMA2000. Your phone supports GSM, WCDMA,

and LTE.

"E&G", "3G", or "4G" (or "LTE") is displayed when your phone is connected to a 2G

network, a 3G network, or 4G network, respectively.

2.8.13 How long does it take to switch between 4G, 3G, and 2Gnetworks?

It takes 150 seconds to recover data service when you switch from a 4G network to a 2G

network, or from a 3G network to a 2G network.

The network icon disappears when the network is switching. Voice calls will not be affected

when you switch networks.

2.9 Screen lock

2.9.1 How do I set a screen unlock PIN?

1. Choose Settings> Privacy & security> Security> Screen security> Screen lock.

2. Under Input your PIN, enter a PIN.

3. Enter the PIN again and touch OK.

When you power on the phone or press the power button to turn on the screen, the unlock

screen is displayed. Enter your PIN to unlock the screen.

2.9.2 How do I set the face unlock function?

1. Choose Settings> Privacy & security> Security> Screen security> Screen lock>Face Unlock.

2. Follow the onscreen instructions, touch Set it upthen Continue. Wait for your phone to

identify your face and touch Continue.

3. On the displayed Backup lock modescreen, touch another screen unlock method and setthe method. When you are done, touch OK.


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2.9.3 How do I set a screen unlock pattern?

1. Go to Settingsand touch Privacy & security> Security> Screen security> Screen

lock> Pattern.

2. On the Draw an unlock patternscreen, swipe your finger across the screen to connectfour or more dots together in a pattern and touch Continue.

3. Draw the pattern again and touch Confirm.

4. Enter your backup PIN and touch Continue.

5. Enter your backup PIN again and touch Confirm.

6. When you power on your phone or press the power button to turn on the screen, draw thepattern to unlock the screen.

2.9.4 How many times can I try the screen unlock pattern beforemy phone becomes permanently locked? Can I unlock the phoneby sending an email from my Gmail?

Your phone will not be locked even if you incorrectly draw the unlock pattern for several

consecutive times, but you will have to wait for a while until you can try again.

If you forget your unlock pattern, touch the backup PIN button on the screen and enter your

backup PIN to unlock the screen.

If you forget your unlock pattern and backup PIN, send your phone to Huawei's local

customer service center or update your phone version. Your phone cannot be unlocked using

an email from Gmail.

2.9.5 How do I lock and unlock the screen?! To lock the screen, press the power button.

! To unlock the screen, press the power button to turn on the screen and follow the

onscreen instructions to unlock the screen, such as entering the PIN or drawing the

unlock pattern.

2.10 Alarm

2.10.1 How do I add or remove an alarm?To add an alarm:

1. On the home screen, touch Clock.

2. Touch .

3. Under Alarm, set the alarm time.

4. To set the alarm to repeat on certain days, select the desired intervals under Repeat.


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5. To set a ringtone for the alarm, touch Ringtoneand select a tone.

6. To set your phone to vibrate when the alarm goes off, turn on Vibrate.

7. To name the alarm, touch Label.

8. Touch .

On the alarm screen, you can find the list of all alarms. If there are many alarms, you can flick

your finger up or down to scroll through the list.Use the slider to turn on or off an

alarm.Touching an alarm displays the alarm editing screen, where you can modify or delete

the alarm. Touching and holding an alarm displays the alarm deleting screen. Touch the delete

icon of an alarm to remove it.

2.10.2 Will the alarms go off when my phone is powered off?

Yes.

2.11 Applications

2.11.1 What application formats does my phone support? Is JAVAsupported?

Your phone supports applications developed using JAVA. To install .jar or .jad applications,

you must install a JAVA simulator, such as Jbed.apk or GZL-signed-Jbed.apk.

2.11.2 How do I download third-party applications?You can download third-party applications using Google's Play Store or the browser.

2.11.3 Can I change the default installation location forapplications?

Yes. Go to Settings> Devices> Storage> Default location, and select a default storage

location. Third-party applications are installed to the default storage location you have

selected.

2.11.4 How do I install, manage, and uninstall applications?! Installing applications

! Touch the application you want to install, and follow the onscreen instructions to

install it.

! In File Manager, touch Categories, and select the applications you want to install.

! Managing and uninstalling applications

Go to Settings> Manage apps.


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2.11.5 What can I do if I can't install an application?

! The storage space is insufficient. If this happens, uninstall some applications that you nolonger use or delete some files from File Manager.

! The application may not be compatible with your phone system version. Your phone isrunning Android 4.4.

! If exceptions occur in the installation package, uninstall the application and download anew one from Huawei's App Center.

2.11.6 What third-party applications are preinstalled on my phone?Can I uninstall system applications or applications customized bymy service provider?

For details, see section 1.21 "What are the preinstalled applications on my phone?"

2.12 Third-party applications

2.12.1 Can I install third-party applications to a microSD card? Ifso, will running these third-party applications take up myphone's storage?

Yes, you can install third-party applications to a microSD card. Some temporary data will be

saved to your phone's memory when these applications run, which is normal.

2.12.2 Can I log in to my online bank account from my phone?

Yes if you have downloaded the client for your online bank.

2.12.3 What can I do if some applications do not run after myphone is restarted?

Go to Settings> Startup manager, and select the applications you want to start with your

phone. Then try again.

2.12.4 What can I do if some applications do not run after myphone screen is locked?

Go to Settings> Protected apps, and select the applications you want to run even when the

screen is locked. Then try again.

2.12.5 What can I do if exceptions occur when an application isrunning?

1. Uninstall the application and download a new one from Huawei's App Center.

2. Update your phone to the latest version.


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3. If the problem persists, back up important data and restore your phone to its factory

settings. Then download and install the application again.

2.12.6 What can I do if an ap

Honor Smartphone FAQs

Documents